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4.4 358 Reviews

Classmates Complaints Summary

43 Resolved
52 Unresolved
Our verdict: Dealing with Classmates, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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J
3:30 am EST

Classmates does not refund

I have signed up for the 7 day free trial period. It was said that they wouldn't be deducting anything from my bank account within those 7 days. I even saved the email, but yet the moment I had put in my credit card I was deducted of $14.95 for something I have no clue or recognition of.

The only reason I signed up was to find old classmates. It has said that someone was looking for me and that they had sign my guestbook. The only way to look at my guestbook was to sign up for the Gold Membership. I did the free trial. Not even a day has passed since my 7 day free trial, I did not get an email regarding anything to say that my free trial was up, not even one notice of them taking and charging me for my 14.95 also.

I checked my bank account again and I a pending for $39.00 was being withdrawn from me. I had gone and logged myself into the classmates account and deleted all of my credit card information. I had emailed them an email regarding this matter of this fraudulent scam that they are doing. I have not recieved a reply from them yet.

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Pat Clemens-Sweetland
Rochester, US
Jan 29, 2024 3:27 am EST

I can't afford it anymore. They already took it out of my account. Thought I had until March 21st. Have cancer and many med. bills.

When I went in and "talked/message" I was sent to another spot that I would have to join and pay for. How is that fair?

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Mike Reibling
, US
Oct 22, 2023 11:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On 10-7-23 there was a charge of $21.60 on my Chase Amazon Credit Card.

I've never heard of this company and never applied or agreed to any service they provide.

This charge was not at all authorized.

The only information I have is the name PCH Classmates.com

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Ellyn Brooks
, US
May 01, 2023 12:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This morning, (April 22, 2023), I found an Unauthorized charge from Classmates to my credit card.

How did they get that information?

Of course… I alerted my bank, and am disputing the charge.

I googled this co., and there are a lot of identical complaints.

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susan tinker
, US
Apr 09, 2023 10:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They have been charging me for a service I did not order. They refuse to refund the money. I did not order classmates. Com. They have been ripping off my bank account for 3 years.

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Shawn Williams
, US
Mar 12, 2023 4:41 am EDT

Today,arch 4, 2023, my account was charged $21.60. I have not corresponded with PCH*CLASSMATES, nor authorized any charges.

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frank zygmont
Saint Augustine, US
Dec 10, 2022 6:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You are sending a file to update my password, but it never gets to me!

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Edward Penziner
, US
Nov 30, 2022 4:32 pm EST

Please cancel my subscription. I am not able to open any information received from your company nor am I able to contact your office. I have been a member for several years and nothing works anymore.

edpenziner@yahoo.com.

Ed Penziner

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Jaxson10
Waupaca, US
Nov 26, 2022 12:08 pm EST

i need my money refunded i did not order a plan from you. my email is carolwagner725@gmail.com. Thank You So Much.

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classmates yearbooks
Mogadore, US
Oct 19, 2022 8:28 pm EDT

why can't i open the classmates web site it has been off line for weeks are they ever going to fix the problem with the app iwould like a response thank you

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harry hussey
, US
Feb 18, 2020 3:43 pm EST

I can't get on your site. This is my last request.

ComplaintsBoard
V
10:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Classmates unauthorized billing

I signed up for a free 7 day trial with Classmates.com and then canceled the subscription to Classmates. In April, when I received my credit card statement there was a charges from ap9*athomerewards+-v for $19.95 not once, but twice. All the information that was on my credit card statement was a [protected] CT no physical address was listed. I should have closed out my credit card account the first time. Now, I am disputing the charges.

The only site I signed up with this credit I have was with Classmates.com. They basically shared my information with ap9*athomerewards+-v to sign up for a membership with this company. Charges I did not authorize. I am disputing these charges but Classmates cannot get away with this unethical and illegal business practices.

If any one else has problems with Classmates I am looking in being a part of a class action lawsuit against Classmates.com. Here is the website so one can state your experience http://www.abingtonip.com/class.html. I was contacted within a few days of my submission.

I have taken off my account with Classmates and will spread the word about their business practices.

Read full review of Classmates and 35 comments
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Con Tranor
, US
Sep 15, 2019 2:59 am EDT

Classmates must be put out of business! They are running a scam. I know because they charged my credit card for $39, claiming that I asked them to renew a trial membership. Paypal was no help at all (no surprise there) so I wrote to my state attorney general's office, which got Classmates to refund my money despite Classmates' claim to the contrary.

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IObit
, US
Sep 16, 2019 3:56 am EDT
Replying to comment of Con Tranor

Hi Con,

This is IObit Support Team.

Please contact us via support@iobit.com tp let us know your payment statement and email address, so we can locate your order and further help.

We will reply your email in 24 hours.

Thank you for your time.

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manfromoddwater
, US
Nov 14, 2018 8:07 pm EST

Never agreed to any services. Please remit all debits.

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Kc112
, US
Nov 12, 2018 9:53 am EST

I responded to a promotion for a 1yr membership in this company. Buried in the fine print., said they would do auto renewal charging $48. As soon as I saw the charge I immediately contacted them. No refunds because they know they have a lousy product. I will enjoy telling any and everyone what a scam they run!

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Robert Weisel
, US
Aug 21, 2018 12:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I didn't authorize the charge of $15.00 on my credit card, please refund same
Robert

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Marcy Bronfman
, US
Jul 16, 2017 1:04 pm EDT

I have tried for SEVERAL WEEKS to UPGRADE my membership and TWO DEBIT CARDS WERE TURNED DOWN. I tried accountnow VISA DEBIT (898)[04/19] [protected] and
netSpend Visa DEBIT [protected]
No reason was given for the cards being turned down.

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Robert Burlison
, US
Mar 31, 2016 5:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I did not authorize a payment of 39.00 to Classmates. Furthermore, I have asked on several occasions to be taken off the list. I do not use this site and never will. Please refund my 39.00 to my paypal account.
Robert Burlison

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Reviewer62027
,
Feb 29, 2016 7:55 pm EST

This "SERVICE" was supposed to be a one time good deal "peek" at my Classmates, and supposedly who had tried to contact me. I've called and cancelled, my bank called on my behalf and they reimbursed me a couple of months worth, then every couple of months they hit my account again. What we need is an Attorney from Bend Oregon to file a Class action suit against these fraudsters. Who all is with me?

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Reviewer99233
,
Feb 25, 2016 5:04 pm EST

They refuse to stop (M y account) .I think it's a scam. Thanks for what ever you can do.

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Steven Falls
, US
Feb 25, 2016 11:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I recently found a charge of $ 15.00 on my credit card statement, and after repeated calls to classmates representative where they replied that the refund was processed and payed, and stateing that the problem was with my credit card company. I had called my credit union representative and explained what was going on, and was told that they had no information of a refund from classmates being paid to my credit card.

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shawn dowdy
, US
Nov 30, 2015 4:02 am EST

5 years ago I got an email from "Classmates" saying that there were old classmates wanting to contact me. I went to their site and signed on for the "TRIAL PACKAGE" ... I went to their site, and a gal who was friends with my cousin, and I attended the same school as she did after redistricting. She had left me a note saying hi, and referred to something that happened a long time ago, and obviously she remembers something, but I don't. The site is cheesy, with archaic graphics, obviously someone isn't putting much effort into something that could be beneficial if they were intelligent enough, or if they had INTEGRITY and were trying to provide a service. Obviously that is NOT the case, as I went to my bank, who called Classmates, and we both spoke to a guy who I'd love to meet in a very dark alley. He laughingly admitted that I had cancelled, years earlier, then again months earlier, and he said "it doesn't matter, we bill as long as we have your account number, if you don't catch it, that's your fault for not keeping better track of your finances"... My banker talked with him and the bank said they would deny their access to my account. After a couple of months they charged me again. It's time to put these hucksters in jail, with a little dab of butter! Shawn Dowdy Mt

Classmates Customer Reviews Overview

Classmates.com is a social networking service aimed at connecting users with friends and acquaintances from school years, ranging from kindergarten through college and military service. The platform allows members to reconnect with old classmates, browse digital yearbooks, and attend or plan class reunions. Users can create profiles, search for former classmates, and share memories. The service operates primarily in the United States and offers both free and premium membership options, with additional features available through subscription.

Classmates In-depth Review

In summary: Classmates.com is a nostalgia-driven platform that allows users to reconnect with old school friends, browse yearbooks, and reminisce about their school days. While it offers a unique service, the experience is mixed, with some users finding great value in the nostalgia and connections, and others expressing concerns over privacy and the cost of premium features.

Overview of Classmates.com: Classmates.com is a social networking service aimed at helping individuals reconnect with friends and acquaintances from school days. It provides access to a vast collection of digitized yearbooks and enables users to search for people they went to school with.

Ease of Use and Website Navigation: The website is user-friendly, with a clear layout that makes it easy to search for schools, classmates, and yearbooks. Navigation is intuitive, allowing users to quickly find the features they are looking for without much hassle.

Membership Options and Pricing: Classmates.com offers both free and paid membership options. The free version allows for basic searching and viewing of profiles, while the premium membership provides additional features such as message sending and reading, and access to yearbook pages. Pricing for premium membership varies and may be subject to change, so users should check the latest rates on the website.

Features and Functionality: The site boasts features such as the ability to create and attend reunions, a vast archive of yearbooks, personal profiles, and the option to share photos and memories. Premium members enjoy enhanced communication tools and better access to yearbook content.

Database of Schools and Yearbooks: Classmates.com has an extensive database of schools and yearbooks, which is one of its most appealing aspects. Users can find yearbooks from different years and schools across the United States, making it a treasure trove for those looking to take a trip down memory lane.

Reconnection Success Stories: There are numerous success stories shared by users who have reconnected with long-lost classmates and friends through Classmates.com. These anecdotes add a personal touch and validate the platform's purpose.

Privacy and Security Measures: The site claims to take privacy and security seriously, offering users control over their personal information and who can view their profiles. However, there have been concerns and complaints about privacy in the past, so users should review privacy settings and terms carefully.

Customer Support and Service: Customer support is available through a help center and direct contact options. The responsiveness and helpfulness of the support team can vary, but there are resources available for users who need assistance.

User Experience and Interface: The user interface of Classmates.com is clean and straightforward, contributing to a positive user experience. The site's design is somewhat dated but functional, and it does not hinder the overall usability.

Mobile App Availability and Features: Classmates.com offers a mobile app that provides convenient access to the platform's features on the go. The app includes most of the functionality available on the website, although some users may find the mobile experience to be less comprehensive.

Community Engagement and Interaction: The platform fosters community engagement through forums, announcements of reunions, and the sharing of memories. Interaction levels can vary depending on the activity of the user base from specific schools.

Success Rate in Finding Classmates: The success rate in finding classmates can be quite high, especially for those who attended schools with a large number of registered users. However, success can vary widely depending on the school and the year.

Additional Services and Products: Beyond reconnecting with classmates, the site offers additional services such as the sale of memorabilia and the ability to print yearbook pages. These services provide added value for those looking to own a piece of their past.

User Testimonials and Feedback: User feedback is mixed, with some praising the site for helping them reconnect with old friends, while others criticize it for issues such as privacy concerns and the cost of premium features. Prospective users should read multiple reviews to get a balanced understanding of the service.

Comparison to Competitors: Compared to other social networking sites, Classmates.com is unique in its focus on school connections and yearbooks. However, it faces competition from broader social networks that are free to use and offer more modern features and interfaces.

Pros and Cons: Pros include a unique niche for reconnecting with school friends, an extensive database of yearbooks, and nostalgia-inducing features. Cons are the cost of premium features, privacy concerns, and a somewhat outdated interface.

Final Verdict and Recommendations: Classmates.com is a specialized platform that can be a valuable resource for those looking to reconnect with school friends and revisit their past. However, users should be mindful of privacy settings and consider whether the premium features are worth the investment for them. For those interested in school-based networking, it's worth exploring the free membership to gauge the site's value on an individual basis.

How to file a complaint about Classmates?

1. Log in or create an account
2. Navigating to the complaint form
3. Writing the title
4. Detailing the experience (make sure to expand on this one)
5. Attaching supporting documents
6. Filing optional fields
7. Review before submission
8. Submission process
9. Post-Submission Actions

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Contact Classmates customer service

Phone number

+1 (206) 301-5700

Website

www.classmates.com

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