Complaint Rating:

Company information:
Allstate
Virginia
United States

I can not believe this. We have been with Allstate for years with home, auto, RV and motorcycle coverage. Just yesterday I was run off the road by a tractor trailer traveling in the wrong lane. I hit a rock outcropping and did 5 grand damage to my car. (No one injured.) After calling 911 I called Allstate. The rep asked all the questions and ended the call by telling me I was at fault. Naturally I said, what? She said because I hit a rock cliff face and had not gone under the tractor trailer it was my fault. I told her the tractor trailer driver was cited and I was not. I gave her the other drivers name, company he drove for and their insurance (all given to me by the police.) The woman said she didn't need it. They would NOT contact the other insurance agency and asked whether I wanted to file a claim or not. I called the opther agency, have the repair underway and am shopping for a new insurance provider. Allstate is exemplary of all that is wrong with America. Good hands? How about, "Allstate, we give you the middle finger!"