Complaint Rating:

Company information:
GE Money Bank
United States

We made a purchase a year ago on a GE Money Bank loan. The loan was no interest or payments for 1 year. After that year it will go to the adjusted rate for interest. Well my husband and I sent in our final payment to payoff the loan before the due date. GE Money Bank claims they never recieved it. I found all this out when I recieved a bill in the mail for ALL the acrewed interest over the year of the loan. I immediatly called them and asked what happened. They said, " they never recieved the bill and that we owed the entire amout of interest $1300.00. I told me that I did send the payment, they did not seem to believe me or care at all. I spoke with the supervisor who was very aloof and dissconected from the world. His attitude was " too bad for you". I immediatly made an electronic payment on there web site for the entire amount owed. I also stopped payment on the check that I originally sent it. I mailed all this info with a letter explaining what had happened. I got a letter back stating, "who cares". I am just amazed at a company that would be so unforginving and with no understanding of a certain situation. I will never do business with GE Money bank and I will tell all of my friends and family not to as well.