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Air frayer
I have purchase air frayer 8 ltr on 6/2020, after 6 month the internal painting start to come out, I complained to local agent but no positive feedback as they advised no warrantee in the painting only on electrical part . and ther is no spare part for this item available even to pay it.
Neglect and indifference, and not so good service
Hi
I ordered a deluxe exercise machine, it reach me dameged, I contact them to replace it and all nessacery photos sent to them.
Last thursday the courier man pick up the damage items and I was waiting for my new pic.
They call me to confirm the new pic this week and keep asking if old one been taken, after one day they called to inform me that no more stock for my order till over month.
I forced to order another one to avoid the refund time and processes.
Till today I didnt receive the new order (full price - higher than main factory cost) and this will take me to wait till next week, which means it takes 9 days for order in uae (not even international order)
I find later on that they have 2 pc in store for my first order and in the website I manage to block 8 pics
I dont know how they didnt replace damaged order if they have stock, and for new order till today not reach me.
Also they didnt replace my order in same day courier picked up the damaged pic but later on, so I lost time, money and effort.
I'm still waiting for clarification
Till today, i contact them through WhatsApp and tgey mentioned its with Aramex, this after i mentioned rgat i will cancel this order.
Also i didn't get call from Aramex.
I can't get my money back from this dishonest seller
Don’t buy from the company CitrussTV. They scam people and charge for the items. I bought some items and paid with my card, but the seller stopped to communicate with me after he got the details and money. It was horrible deal and the worst services. I still didn’t get the order or money back. I don’t know how to contact them and I need some help. Please, if anyone had the same problems, help me to get my wasted money.
Ordered for luggage on 25th Jan. 2017 and paid in full. They cancelled the order after 2 weeks claiming the product is no longer available.
Now it is more than 6 weeks there is no refund to my credit card.
My Invoice #[protected]
Is Citruss TV legit?
Citruss TV earns 91% level of Trustworthiness
Perfect Trust Endorsement: Citruss TV achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Citruss TV. The company provides a physical address, 14 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
En.citrusstv.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
En.citrusstv.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
En.citrusstv.com you are considering visiting, which is associated with Citruss TV, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- That one en.citrusstv.com is embedded within another website. Beware of embedded websites. Scammers may use them to trick you into visiting fake sites. Verify authenticity before entering personal information and research the site for safety
- En.citrusstv.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The en.citrusstv.com may offer a niche product or service that is only of interest to a smaller audience.
- Citruss TV protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of Citruss TV complaint handling
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Citruss TV contacts
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Citruss TV emailscustomercare@citrusstv.com100%Confidence score: 100%Support
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Citruss TV addressAl Thuraya Tower 1, 11th floor 1104 - 1108 Dubai Media City, P.O.Box 500605, Dubai, United Arab Emirates
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Citruss TV social media
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