Complaint Rating:

Company information:
Citifinancial Auto
United States

This company is horrible when it comes to customer service. I have been behind on my payment, but never 30 days or more! My payment is due in the 9th of the month and on the 10th they are calling my phone and my husbands phone sometimes up to 6 times everyday EACH!!! I consider this harassment! I know I am not the only customer who has ever been late on a payment, and I am positive that there are many customers who are VERY behind. After speaking to them they asked me several questions like... Why is the payment late, Will it be on time next month...! My problem with that is they are RUDE! They make you feel like you are the only customer they have that has ever been late and talk to you like trash. It's obvious if i didn't pay on time that I don't have the money, and I don't know if I will pay on time next month, I need to make sure my children are fed and have a roof over their head first. They don't care to hear about your hardship, they just want their money. I sure the person on the other end of the phone has been through a tough time at one time or another. Maybe they should realize if it were not for people like us using their company, they wouldn't have jobs to pay the bills they are probably behind on too. I am in the process of trading in my car just to get rid of this company. I would never recommend Citifinancial Auto to anyone.