Complaint Rating:

Company information:
CitiFinancial Auto
Hawaii
United States

I am so glad I looked at this website today. I have had a loan with Citi for two years and every time I have to deal with them, I think, "What idiots!". It doesn't make me feel too great knowing that idiots are controlling my car loan and have my personal and financial information. I receive 10-15 automated calls a day even when I have already set up a payment. This costs me money! Also, I have been told many different things regarding the phone fee, including that the fee applies to the principal balance, applies to interest, is only a fee that they pocket and that it is not charged if you are on an automatic pay plan. The customer service people are rude, not helpful and often do not have answers to questions. Is anyone actually running this company? I am trying to get a new lender but in the current economic situation, it's not so easy. Looking for a lawyer. I think we have a good shot at a lawsuit.