Complaint Rating:

Company information:
Citibank
North Carolina
United States

I've had a Citibank credit card for years. I've always made my payments on time and more than the minimum balance. I signed up for their autodraft program. I went onto my online banking this month to check on my balances and noticed no payment had been drafted? I then had to go back to their website and make a manual payment 8 days after the original draft date. I received my next scheduled bill with a $39 late fee and a raised interest rate to 29%!!! I called them to ask to remove the fee and they denied it 3 days later. I called a second time to get it removed and my interest rate returned to its original rate. I get the run around again and am told there is nothing that can be done? What kind of company SHITS on it's customers who try to do the right thing and fix an honest mistake? I'll never do any business with Citi again and will do everything in my power to get my employer to drop all business with CITI world wide. If you have been burned this way too I urge you to convince as many people as possible NOT to do business with them.