Citibank
reviews and complaints

Disappointed with the service. Few employees this location, I never encounter such a rude banker in citibank in this location I was there today and big lines they have 2 employee in the counter and a 1 banker in the left booth that I approach him because theres no one in check in register checklist normally someone there to assist u when u get in the bank in the entrance I was there to gather some information for mortgage and opening checking account although I have saving account already because no one in the check in list assigned he give me sharp look and tell me in a rude way high tone' that he told me in sarcastic way, he said me in break I can not help you with that. Really if he is in break why he's in his desk if he is in break. Why not talk in professional manner and tell me to wait. Like he want me to go away.. Well fine I walk out they are not only the bank. No wonder why lots of client walk away this location my friend told me same story now I prove it.. Because of rude bankers out there.

On sept 20 2016. I called cit bank to make a one time settlement payment because I lost my job and got behind on my account, we settled for a sum of 566.72. Citibank sent me a letter to verify the agreement, a bank check was sent out for that amount. I called cit bank oct.11 2016, told account was sold to portfolio recovery. I called portfolio recovery they don't want to honor my agreement, i'm stuck in the middle. I just got a letter in the mail today oct 26 2016 from port folio that there looking to get the total amount of 1259.06. I can not afford this. I would like this to be settled as agreed in good faith. I keep my end of the deal. I keep getting the run around from both company's. I hope to get some help. I have called both company's a number of times

My account #[protected]
Citibank phone #[protected]
Portfolio recovery phone # [protected]

This transition was and is a fraud. I had no intentions to sustain my membership with Costco.However, all without my knowledge, Costco opened an account in my name with CitiBank then charged my membership to this card I did not know existed. I had no idea I was doing business with Citibank so I was discarding all their mail as spam. Since I didn't know I had such a card I had no idea there was a charge on it. It finally went delinquent. I found out about this when I tried to pick up a zero interest card. They had even dinged my credit. I signed no document to open a charge account. I had verified no credit card for use. I had no communications with Costco or American Express.

This is a con, a fraud. If they received no response from me they should have stopped all those transaction until they heard from me. They were so desperate to assure a 100% transition that they defrauded us of money and credit. I plan on contacting the Sate Attorney General's office.

On 8/21/2016 I set up auto pay and received confirmation that Citi Bank had received the auto pay information. Today when reviewing my account I see that I've been charge a late charge and an interest charge. I waited 20 minutes to talk to someone who told me that I didn't set up auto pay and was of no help. In over 38 years I have never been charged a late charge or an interest charge on a credit card. If this had been American Express, I'm sure they would have removed both the late charge and interest charge.
I now have to decide if I should stop using this card. I am also going to complain to Costco and ask that my investment person from Morgan Stanley not invest any more of my money into Citi Bank.

Card applied for and received "0% introductory APR for 21 months from date of account opening..." but Citi is charging interest from initial opening of account, stating that there original offering was in error...and so live with it or cancel the card...typical response to be expected from the banking industry...beware of offers from Citi credit card

Over the past approximately six months, I have had problems receiving my mail. Six or seven credit card statements and my homeowner's insurance bill were not delivered. This resulted in late fees plus interest charges on the credit cards and my homeowner's insurance being cancelled.

I spoke with my local post office twice in person and the Delivery Supervisor there said she would talk to my carrier and correct the situation. I also emailed the USPS about this problem I was having.

I thought the situation was resolved until recently I received another late fee and interest charge on another Citibank credit card statement. This time I called the USPS and filed a formal complaint and was contacted by a Public Affairs specialist who contacted my local post office again which verified they were aware of both me and my situation. The specialist said she got the Delivery Supervisor's supervisor involved and would run a 10-day test on my mail to verify things were being delivered as they should.

As soon as I learned of the late fee being charged to my Citibank credit card, I called Citibank to tell them what happened. The representative I spoke with first said that it would be no problem to refund the late fee and interest charge so I paid the difference between the statement balance and the late fee plus interest charges on the spot. Only at the end of the call did the representative make it seem like there might have to be someone named an Account Services person to review/approve the late fee/interest charge refund--that it was not going to be done as he had said before.

While waiting the three to five days for Citibank to review my account, I signed up for online statements via email and for text alerts on my cell phone so I would know when new statements were ready (in case my Citibank credit card statement was not delivered again) and so I would know if my statement was overdue.

When I contacted Citibank again, I was told that I would definitely have to pay the late fee plus interest charges, despite my statement not having been delivered to me and actually having had been returned to Citibank (which they verified, despite the address being 100% correct).

Despite my explanations to Heather, a supervisor in the call center in Maryland, the lengths I had gone through to get my mail delivery problems corrected, to pay my bill in full as soon as I was made aware of the bill, and to set up alerts for new statements so that I wouldn't miss another payment date again in the future. Her response was that Citibank had made a business decision not to waive any more late fees period and that was that. So harsh!

I advised her of my 11-year tenure with Citibank, my mortgage with CitiMortgage and my almost perfect credit score, but she was not swayed. And when I went back and looked at the first time this happened a few months ago (first statement not received in mail, late fee charged, Citibank agreed to waive fee), I noticed that while Citibank had said they would waive the late fee, they actually did not do it. I could find nowhere in subsequent statements a credit for the $25 late fee. Of all the dirty tricks -- to tell a customer they would credit you with a $25 late fee charge and then not to do it (without informing you). This is despicable!

Also of note, I had six other credit card statements and a homeowner's insurance bill not delivered, too, resulting in my homeowner's insurance being cancelled. Other companies were willing to work with me regarding late fees and interest charges, but not Citibank. They were they only ones who were completely inflexible.

With the exception of lying to me, I do not know who is right in this situation because the USPS is the real culprit here, but I would like to complain about Citibank’s dishonesty and inflexibility in this matter. I did what I could on my end to improve the situation, so it seems like they should do the same on their end and work with me a little, too.

We missed the fine print to ALSO link our checking account to the new Citi card. I think thousands are also in the same boat.

Today, after several exchanges with Citi to clear up this and schedule a fund transfer on 22 Aug 2016 my wife found her card was blocked. This was due to a ~ $50.00 payment missed (due to the bank transfer not having been effected for Citi as noted above). In my TELCONs with Citi I was assured that, now, all was OK. Apparently not.

To further compound the confusion, I did use the card earlier this week. Why did that work if it was invalid?

Why, if I can use the card, is my wife's rejected?

I assume you (Costco) may be reviewing the situation, at least I hope you are.

Grrrrrrrr!

Tony

Anton R. Pierce, unhappy

I cancelled it as the interest was excessive, $40 some dollars on a $280 purchase. I'm not sure what you negotiated that was improved over Amex. Generally I have found that COSTCO is a good consumers advocate, but it was a big fail in this case.

This is regarding a recent contest of a bill from the Local Toyota Service Dept.

This is outrageous

I questioned a bill

Because the Toyota dealer charged me for A C Repairs twice

They had verbally agreed top refund the first bill
For work that was done wrong

Your Citi investigation, basically is to ask the Toyota dealer
If they wanted to get paid twice

And they said “YES”

This is NO investigation
This is NOT a BILLING DISPUTE RESOLVED
Not the kind of response we used to get from AMEX

Please do a proper investigation and issue the credit

Carlos Hermida

It has been a month and a half since the credit card change and I have STILL not received my card. I have called multiple times, been stuck on hold for hours, had to change my address/information twice because the first time wasn't "permanent" (wtf?), never received a statement, still didn't receive a card, finally received a statement Monday! (Aug 1) (still no card) saying my account was past due, with a letter from the vice president saying my account was past due and may be suspended soon. They never tried to contact me for any problems, like something was wrong with my address, or there may be a security threat. Since my card is past due it's affecting my credit score. I called to see if they could do anything and was told "Yeah, but you weren't charged a late fee for June, so what's the problem?" The problem is I never received anything until this week about my card, and I still haven't received my card. At least have the decency to overnight ship it and remove the past due notice. I am beyond angry about this whole situation. I am never recommending Citibank or the Costco credit card to anyone if this is how they deal with problems. They are completely useless.

I have been a Citigold UK customer since 2012. Each time I contact my relationship manager by email, I can only get a response from him after sending him 3-4 reminders. On average, I need to wait 5 working days before receiving a reply (the worst one being over 10 working days for reviewing portfolio). My queries are mostly simple, such as request for information concerning ISA.

I don't think it is an issue of the particular relationship manager I have. I had the same challenge with my previous relationship managers. I assume that relationship managers are overworked. However, it is not a good excuse to leave a customer waiting in silence when they are eager to hear back. They could at least send some acknowledgement or better still, informing me how long I am supposed to wait for his reply if it takes more than 5 working days to respond.

I am starting to look for a bank that offers premier account service since I am so disappointed with Citigold customer services.

They have horrible customer service and do not value their customers. Ridiculous paperwork to file a disputed charge and no call backs and email as they claim. They mad an error and requested the wrong amount of credit for my dispute after I submitted all the paperwork and now I need to redo it because of their error. American Express has never done this and was always helpful and courteous to me. None of this fax in paperwork to get it credited on the statement and handled the same day or next. When I asked to speak to a manager she said there's nothing they can do except wait for the investigator and resubmit. I expressed my concerns to how Citibank handles things and their customer service staff is unpleasant and unhelpful and that they should really reconsidered their operations but even she didn't sound like she cared. Just fake apologies. I also asked her to verify that they had my correct email address on file for contact and she advised she could not read it to me even after they already verified my identity. Then I asked her how she would verify that they would not make another error with my claim amount and all she said she would check it tomorrow but originally she told me she could not help me with the claim. I then proceeded to let her know that if they keep up this attitude and manner of service that I would cancel my credit card with them and she advised that was up to me. American Express makes a point to let their customers know they value them. The manager's name was Kathy from South Dakota. Once they correct this error if they do, I am cancelling my account with them and maybe even Costco for not doing much about this horrible company. American Expressed already has an offer that credited a basic annual membership at Sam's Club so I only paid the taxes for it. I am so disappointed in Citibank and Costco. Costco should re-evaluate their contract with Citibank because they will cause them to lose customers and business.

1) card doesn't work at gas station (Cust service told me to put it in slow and remove slow) as they are having issues
2) if you set up auto pay, you can't choose pay balance, you have to choose pay statement balance, so if you return something, you still have to
Pay citi for it and it will appear on a credit the next month, so they use your money for a month
3) auto pay set up requires you to make a min payment same day, then takes 2 cycles to set up, but you can't go back in same day and pay the
Balance that is due the next month cause your first payment has to post first
This is bs, am ex was always seamless - costco is going to loose a lot of customers because of citi's poor business
Practices!

Just talked to citi; they took my credit account from american express. My interest rate at amex was 15%; they immediately jacked it up to 27.5%.

I have a high balance which will cost me thousands!

I've been a big fan of costco; but this is ridiculous! I will close my citi bank card - what a rip off!

I did not receive my business card, AMEX expired and I have had numerous problems as a result. Called to get a new card and it took 2 weeks for action. Called again after one week and now finally have received 3 cards (!). ...two had the same credit card number but different costco account numbers and different pictures of me, the third is a totally new account number. This is ridiculous - plus it really makes me wonder what is going to happen with the billing etc. Pls check into this soonest. I look to COSTCO for quality - this is not it.

Let me start by saying I am a 10 yer customer of thi s card on autopay so there is no history of late payments and they earn money off my interest (Albeit a relatively small balance). So today I go online to check my account balance and I notice that it appears like my account is cancelled. ($0 available balance even though not near limit). I call to verify and they abruptly cancelled my account due to something else that showed up on my credit report. What the heck kind of business practice is that? Why would a company cancel a long term customer in good standing with no history of problems and which they are making money off of? The main reasons this upsets me are a. The tenure of this account was good for my credit rating and b. The payment history of this account was good for my credit rating. Now my avg age of accounts will drop and potentially negatively impact my credit which I am trying hard to repair!

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Dear Valued Customer - AMAR SINGH

Congratulations ! This acknowledgment sets forth certain terms upon which {MR JOHN DANTE } is interested in acquiring some Items and he paid the Total Amount of 48, 000Rs Below-noted name and bank account there in.
The Citi Logo Bank The Citi Logo Bank The Citi Logo Bank The Citi Logo Bank The Citi Logo Bank The Citi Logo Bank The Citi Logo Bank The Citi Logo Bank The Citi Logo Bank The Citi Logo Bank
TRANSACTION NUMBER :CB671248NH
PAYMENT ACCOUNT DETAILS.
ACCOUNT HOLDER ACCOUNT NUMBER IFSC CODE BANK NAME ITEM NAME TOTAL AMOUNT COUNTRY Date Of Transfer
AMAR SINGH [protected]
SBIN0000211 STATE BANK OF INDIA

WATCH
48, 000Rs India
April 8, 2016
Your Payment has been Processed Successfully on your behalf and it remain the final process to Transfer your money into Your Bank Account, but before this we will need the Shipment Tracking Number of the item before we can activate your bank account.
Please do allow 12-24 to hours to activated your bank account after verifying the This is how we work things out here, Concerning the payment for goods and we do hope you will understand us well and comprehend with us about our form of payment shipment of the item to the buyer.
To secure both the buyer and seller interest from any type of risk and fraudulent practices that is very rampant via online transactions
Here is the recent history of your Transfer Status...
Transfer On Hold...

Transfer Current Percentage Done: 98%
Transfer On Hold... Shipment Details Is Needed...

OUR TERMS AND CONDITIONS
We write to inform you of the readiness of this bank to make the transfer as soon as the shipment is made and verified .
We urge you to please send to us the scanned receipt of this shipment for a through verification.
* THE SCANNED RECEIPT OR TRACKING NUMBER*
This scanned receipt must be digitally snapped and sent to the customer care department of the The Citi LogoBank.
The scanned receipt serves as a reference for the Accounts Department of our Bank .
The receipt number occupies a space on the form for the transfer of the payment to the bank account sent to us by the payee to the Accounts Department.
* VERIFICATIONS *
We Verify the genuine of the Shipment due to the high rate of fraudulent acts on our internet transactions.
It is the duty of this Bank to confirm the genuine of the Shipment Because most of our users have been scammed in one way or the other by our negligence.
We have introduced many ways by which this scams and frauds can be reduced in our daily transactions.
*DATE OF TRANSFER*
Normally, Items are Shipped after the conclusion of the bank with the necessary verifications and processing of the transfer, This takes about 24-72 Hours .
However, The Bank Concludes and Transfers Payments under 24 hours in a situation whereby the Transfer Processing have been concluded with.
The Citi Logo Bank... ... ... ... ... ... Designed To Serve You More Better !
Regards,
Felix Redmayne,

The Citi Logo Bank Accounts Dept.
Tel:+[protected]
E-mail :payment.[protected]@accountact.com
Important information for Citibank customers, your Citi savings are safe up to ?50, 000 under the Financial Services Compensation Scheme

My name is Navaneethchandran.B I received a mail from citi bank that they received a TRANSFER ORDER placed by their Customer Dr Rose Cohen instruct them to transfer the sum of(38, 000INR) For my item as a payment for (ITEM) and it has been successfully processed and has consequently been APPROVED. TRANSFER NUMBER: SW1100591978909CA I want to verify it soon so that I can sent my item to dr rose. My email id: [protected]@gmail.com

My name is sri and just want to know/confirm is that this information was true/rite.Transaction summary: merchandise amount rm4, 200.00 myr shipper agent charges rm2, 500.00 myr western union charges rm300.00 myr total rm7, 000.00 myr transaction number sw1100591978909ca quantity 1 merchandise title articles - purchase transport company "courier exchange" address agent name : leeann lajeunesse address: 38840 ocotillo dr city: palmdale state : california zip code : 93551 country : usa account details for remittance account name : sri vijaya pratab s/o vellasamy bank name : maybank account number : [protected] total price : rm7, 000.00 myr country : malaysia email : svp.[protected]@gmail.com transaction status : temporary on hold as mentioned in the receipt of payment and as per bank merchandise payment policy, we have fully debited the total amount (Above) from the buyer's account which included the transport/delivery charges (World wide courier). You would have to pay the shipping charges to the courier company through western union, in order to complete this transaction and get the whole funds released in your bank account. So therefore, we advice you go to nearest western union office, and send the excess sum rm2, 500.00 myr to the transport agent out of your own pocket and send us a scanned copy/photograph of the western union transaction receipt (In .Jpg format). Note: this is important as a security measure to ensure safety of this transaction. Thanks, sri.