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CitiBank Complaints - Awful bank

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CitiBank
Posted: 2009-07-04 by   Felix
Awful bank
Complaint Rating: 0 % with 0 votes
Company information:
CitiBank
United States
citibank.com

It was nice to find out (by chance) that Citi cards had raised my APR on all 3 of my accounts without notification!!! I've never been late or not payed at least the minimum each month. 3 months had passed since they raised my rates! I verified with Citi and they confirmed that they had my correct address. Funny how they can get my bills to me!!! Oh and another convenient tactic for them, they have no way of refunding of the diff. sorry. Nice how we (as americans) can bailout (not by choice) the credit companies only for them to turn around and raise our rates without reason, just cause, or NOTICE!!
Comments United States Banks
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 47 days ago by   kerriblack74 0 Votes
I have been a good paying customer (always on time) for 12 years and they tried to raise my rate this month from 13% to 29%. They said it was due to the economy that their prices had to go up. They claimed they sent me a letter in the mail stating this and I had 20 days to decline it, but if I did so it would close my account. I never got the letter, nor did I want to close my account. I had to be on the phone for an hour getting transferred to 6 different people. Finally an account manager said they can keep it the 13% for 6 payments, keep my account open, but then after those payments my apr will go up to the 29% no matter what. The nerve of them getting a loyal customer pay for their mistakes. I do not work on Wall Street so I should not have to pick up the slack for those on WS that screwed up the economy. It is not fair that honest people who are just trying to get by suffer because of jerks like Citibank!

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