Complaint Rating:

I had applied for a top-up personal loan against my existing personal loan. I gave all the required documents and the processing was done. I received a call from the personal loan verification department on Friday (06/07/07) stating that my loan has been approved and I have to pay an EMI of 1909/- on the 1st of every month starting from August, and that my amount will be credited in my bank account by Monday (09/07/07), but it has not been done till date. I called citibank customer care and after me calling them for more than 20 times, I came in contact with a person who wanted me to contact personal loan department in Hyderabad and gave me phone numbers (040-66462682 & 040-66462674) and told me to contact person named Gopal. I called to the given number multiple times, but no one was lifting the call.

I am very frustrated with what is going on because i don't know the status of the loan and I will have to pay the EMI on date.

Thanks,
Sunil A. Santas

Account number: 501250xxxx (suvidha account)
Phone numbers: 9849910212, 9849963011