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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Citibank reviews & complaints 1065

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12:00 am EDT

Citibank lack of 24 hour fraud line!

I found out today (the hard way naturally) that Citibank does not offer a 24-hour Fraud line for it's credit cards. You can now only report a lost card, fraud or seek help between 8 am and midnight EST. The web site is however still advertising 24 hour support, and I have never seen any communications from the bank canceling the 24 hour help lines.

This blatant cost cutting exercise clearly reduces the level of service to the customer and also raises the risk of fraud. Who is liable for a card lost at 3am in California, which can not be reported until 11pm the following morning?

Citibank cards should therefore not be relied up on for any sort of international travel as most countries tend to operate on different times to EST. Nor should you consider using or owning a Citibank card anywhere West of the Appalachians. Those lucky enough to live in the EST time zone should be very careful only to travel or use the card during office hours.

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12:00 am EDT

Citibank credit card given without application!

Citibank is one of the most cheater bank in india and Reserve Bank must take note of this. I work in an IT company which has salary accounts with CitiBank. On 1st October 2007 Citibank sent me Indian Oil Credit Card direct on my address. I had never opted for any credit card, neither in written and nor in verbal. Citibank is a damn cheater bank. First they send free credit cards and then they charge you like hell. Even after calling them on phonebanking, their customer care officers laughed at me, they are disgusting. Even sending more than 3 emails no reply is from CitiBank and they continue to cheat.

CitiBank thinks that what will a common man do wrong with them and they will escape by bribing our corrupt politicians. Reserve bank must take action against credit card companies which are still using pathetic magnetic card reader technology which can be easily hacked.

Citibank is no.1 cheater bank in india.

Citibank officials if you are reading this complaint , then cancel all credit cards named in Abhijit B. Lele. I don't want any credit cards. All credit card companies are fraud!

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lee 33
Acton, CA
May 17, 2012 9:55 pm EDT

Citi financal does nothing but harrass pepole, i have had five phone calls this week alone from you doorknobs, you don't lke to send out statements, for 3 years i have been fighting this, This company has no bussiness ethects, you losers, that made loans to people without any concern to how it might effect you should they lose their job or get hurt on their job. what happin to the credit card companies assuming some off the risk, when give cards out that aren't authorized, someone with bad credit you give a card to and you don't accept any reponcablity? how stupid are you? You guys want your money? send me statements! when your peolpe say call us next week I will, I don't need 3 more phone call that week for the same thing. This harassment and I am having my phone provider supply me with phone records to prove that this is harassment. And will send it to the proper authorities. Lee Lakin.

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VShank
, JP
Oct 26, 2009 6:11 am EDT

I have been applying for personal loans in various banks for my emergency purpose, but I have been hearing from the bank that I applied that my application is rejected. Most of the banks do not say the reason, but I heard from couple of banks that there is a CIBIL record, that I have an outstanding payment of 2.5 lacs that I need to clear for credit cards. They said, they do not have the Bank details of the same. This was a shocking news for me, as I DO NOT have any such huge outstanding amount from my credit card that I hold. One fine day, 6-8months, before, I got a call from CITIBANK and there was a collection person from the bank at my door step, saying that I have 2.5lacs outstanding amount and I need to pay them immediately. I was shocked to hear this, as I DO NOT HOLD any citibank cards. They have all my information correctly (My name, address, phone numbers, work details). I hold only ICICI Credit Card, where I have 90K, that I have been paying monthly minimum amount regularly.

Please help me in getting out of this issue, as this is projected as a black mark in my banking history and all my loans application will go a rejection if I need to apply in the future.

This is a serious fraudelant acitivity where the banks are projecting on the customers where they get victimised. Will need to raise a serious complaint againts the Bank.

Request your sincere suggestion and help in this regard.

Thanks
Shankar V

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Abhijit Lele
, IN
Sep 01, 2009 12:20 am EDT

I called up phonebanking of citibank and made them cancel the Citi Gold credit card. The phone banking officers tried to convince me but I didnt pay heed to their requests and cancelled the card.

I request everyone to READ THE FINE PRINTS whn goin for any services subscription with CitiBank...

I hope Vikram Pandit will do something and make Citibank customer friendly.

Whether its the citibank or any bank, let them know that customers are well aware of their rights and they are dependent on us, we are not dependent on them...

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annamarie mcdaniel
,
Nov 22, 2008 6:35 pm EST

I THANK IT'S REMARKABLE!

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John Grand
,
Nov 20, 2008 2:33 pm EST

I can believe this Citi Bank is so bad! They even give your information away to Third parties! Check out this link
http://mehack.ning.com/profiles/blogs/citi-bank-is-waiting-to-be

It describes how Citi Bank is not doing best security Practice by selling your information to other practices. Seems like this bank needs a over haul!

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Joe P
,
Aug 16, 2008 6:39 pm EDT

Citibank on two of my credit cards added the Credit Protector insurance. My wife ahs been doing the bills up to now and when I saw the charges on my account, I flipped out. Citibank put the insurance on both account without my permission. I never have automatic anything on my credit cards . On the first card after several heated phone calls, they credited me back almost $ 3, 000 because they new i didn't authorize it. The second card when I sent certified letters in, I was told they are investigating it. I wanted to make payment based on my actual balance not including the $ 7, 000 they were trying to fraudulently bill me for, but they told me I couldn't. So I was waiting for the investigation to be complete supposedly 30 days. After repeated calls and several certified letters they told me I needed to send in a request for a copy of the phone conversation. I did did certified also. After 3 weeks I called to find out what was going on with my request and Citibank told me that I was no longer being dealt with by Citibank. They sent me to an outside collection service / law firm. Just how unethical can you get. I never recieved a copy of the tape only another letter telling me they have proof but obviously I am not getting a copy. It what they did to me legal ? Anyone Know ? Anyone else have fraudulant credit protector added to their account without permission ? Class Action may be the way to go.

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Thomas Bergstrom
,
Apr 04, 2008 8:57 am EDT

We paid for their credit protection plan. When we needed to use it, we filed a claim. I got injured really bad. I had to have two surgeries for the same injury over a period of three months. The credit protection people told me to list both surgeries. Several months later they canceled my credit protection stating I put two surgeries on one form. It has been impossible to talk with either citibank or the credit protection department. In December my credit protection was canceled. I have been hounded day and night by collection people and citibank. I am still disabled. This is a terrible company and I wish someone could help us file a claas action lawsuit against them. I know there has to be others in the same situation as us.

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N P S RAWAT
,
Oct 20, 2007 8:11 pm EDT

It is with great regret I have to inform that for the last one week I have been trying to book a railway ticket on online reservation site of the railways. But the moment I put in valid details of my Citibank credit card, I get a regret message that the banker does not approve of making payment. There have bee more failures whenever I made attempts in the belief that I might be putting wrong details.

As a result,not only I lost reservation but lost my creditworthiness as well.

I request CITIBANK to immediately cancel and withdraw my credit card.

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Quintin V. Beltran Jr
,
Oct 14, 2007 9:26 pm EDT

Citibank credit card is really disgusting. I talked to their call center agents and even a supervisor to complain about the non usable extension card and just recently updated card and they terminated/revoke my card without due notice.

They are thinking that the complaint I made will be answered by sudden revocation of my gold card and then harassed me to pay all my dues right away. They don't want to improve their system and really they sucks because there were payments not credited to mine when they change my card from silver to gold using a different account number.

QVBeltran Jr

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D
12:00 am EDT

Citibank Fraud and cheating!

1. Notice that even if you EFT payments on the day they're due, Citicard won't post it until after the due date, then charge you, not one, but TWO month's finance charges.

2. If you use a lower-rate check (or other transfer deal), with no payments until a certain date... then make a payment on your credit card balance, they apply your payment to the lower-rate balance first and charge you a finance charge on the charges you were trying to pay off.

Yes, off course all this is in the fine-print. Nice! Not the kind of company I'd recommend doing business with.

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bothsides
Jacksonville, US
Aug 05, 2008 11:20 pm EDT

First off, by EFT are you referring to payments on Citicards.com or Pay-by-Phone - if so, if it's after 5pm EST theses payments will post for the next bank business day.

If you're referring to your bank electronically paying Citi (ie. Billpay Service) this is NOT instant.. It can take 3-5 days to post the other creditor (not just Citi).

2nd) in regards to the finance charges, they're called "residual finance charges" Once the payment is LATE or not received in FULL by the due date, it activates a "daily financing" on the account, so finance charges will build up on the account util the balance is paid in full by a duedate, thus far - resulting in 2 month's worth of finance charges, and yes, it includes those new transactions you made.. read your agreement - and no, it's not just Citi.

3rd) Citi advises you in the card agreement, the terms & conditions of the offer, and if you do it by phone, they TELL you "your payments and credits will be allocated to pay off lower rate balances before higher rate balances"

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Liz Hayne
,
Jan 24, 2008 3:19 pm EST

Citigroup is already in the hot water with the New York State Attorney General and Banking Department. I wonder how much longer they are going to keep ripping off and destroying peoples credit. As credit card holders we should have more protection from the government from these credit card companies scams. I have credit ranging in the 700's and am worried that they will temper with my scores. I have a open account with Citicard, I sent a MoneyGram Money Order in the amount of $300, well they never received it or so they say. So i have a late charge that I paid. I have called more then a dozen times. Finally had someone that told me they actually cashed it. Previous to this call I verified with MoneyGram the date that this was cashed. To my surprise, the representative verified the date that I had. She told me to fax them a copy of the stub to my money order. Then I called again and all of a sudden no one knows what this other rep was talking about.? Wow, they are quik to take your payment over the phone or internet but play dumb with customer service!

ComplaintsBoard
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12:00 am EDT

Citibank Credit cards recovery

I Mr. Sanket Anand Vaidya Age 25 Years am holding a Citibank International Credit Card No [protected]. My total amount due on this card was Rs. 4670/- with a due date of 15/07/2007. I have made a payment of Rs. 4700/- wide chq. no. 263805 of The Thane Janata Sahakari Bank, Khopat Branch, Thane which was debited from my bank Account on 06/07/2007 i.e. 9 days before the due date. Even then i and my family was suffering mental harassment as i was getting calls at my residence and my mobile at least 10 times a day from Citigroup Office number [protected] from 06/07/2007 to 24/07/2007 starting from morning 07.00 A.M. to night 08.00 P.M. This is because the Citibank records were not reflecting the payment i had done but in my bank statement it had been debited well in advance. I have even faxed my bank statement several times on [protected](Citibank Fax No.).

SO IS DOING THE TOTAL CREDIT CARD PAYMENT IN ADVANCE MY FAULT?
This was not enough. CITIBANK also charged me late payment fees as i had not made the credit card payment on time. (which was later reversed after one month in the next billing statement)

After this in the month of August 2007 Citibank also threw me in their Defaulters List by adding the name in CIBIL (CREDIT INFORMATION BUREAU (INDIA) LIMITED) without any of my fault as i had done the full credit card payment 9 days before the due date.

I came to know that my name was added to CIBIL from ICICI Bank. In the month of August 2007 i had applied for a OVER DRAFT ( OD ) facility in ICICI Bank for Rs. 5,00,000/- (Rupees Five Lakh Only ) for my business which i needed very urgently to expand my business. The Over Draft was SANCTIONED by ICICI Bank.

But later in this month of September while doing the disbursement of the Over Draft Facility it was rejected by the Credit Manager of ICICI Bank as my name was by that time added in the DEFAULTERS list in CIBIL for the late payment of CITIBANK Credit Card.

Now i am in a state of mental shock as i had given many commitments of expanding my business on the basis of the ICICI Bank OD Facility. My mother is an Heart Patient. She and my other family members have suffered a TORTURE and Mental Harassment from Citibank Credit Card people as they would harass us all from morning 7 AM to 8 PM by calling on my residence number and Mobile No.for almost 20 DAYS.

AND my dream of expanding my business could not be realized. I have suffered huge financial loss and i am in a state of mental shock because of CITIBANK.

Now what should i do to clear my name from the defaulters list in CIBIL?

Can i fulfill my dreams in future? As till my name is in the defaulters list in CIBIL no financial institutions will help me.
PLEASE ADVICE ME smb!

Regards,
SANKET ANAND VAIDYA
CAR MALL THANE,
Service Road, Bata Compound,
Next to Flower Valley Society,
Khopat, Thane(W)-400601. Mumbai
[protected]/ [protected]

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12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Citibank They don't care!

Citibank
Customer Service Center
P.O. Box 6500
Sioux Falls, S.D. [protected]

My complaint is against Citibank, or more specifically, their credit card division known as Citicards. Back in the Fall they came out with a promotional flyer for the Christmas season whereby you could sign up for a program and get 10% back up to $100 at purchases made at department, discount and apparel stores between certain dates. The first hint of trouble was that their definition of what they consider to be one of those stores was at best vague. I needed to buy a new computer so I signed up for their program. I never was credited with my $100. Why? It had nothing to do with the item I bought but where I bought it from, Circuit City. By definition that is considered an electronics store and was not eligible for the discount. The bigger problem here was this. In that promotion flyer they listed three examples of how you could save. One was a cashmere scarf for $80, you save $8. Another was a snow blower for $130, you save $13. But the other was a HDTV for $790, you save $79. Now think about this! If you were going to bu y an HDTV where would you most likely go to purchase one? That's rig ht, an electronics store such as Best Buy or Circuit City which doesn't eve n qualify for the discount! At the very least this promotional flyer was deceptive. I have cut up my Citibank card and gone with CapitalOne, a much better interest rate as well. I will make sure this costs them more than if they just would have given me my $100. The problem is, they don't care. Just do a search on this site under Citibank and watch how many complaints come up. That in itself speaks volumes about their customer service, far more than this letter ever will.

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12:00 am EDT

Citibank Debit card account closed

Citibank is serving very poor to the customers. I have a suvidha debit card with that bank. That account has been closed without any intimation. There was some amount in that account, to get that amount its happened more than one month. I roamed several times to that Bank in Begumpet in Hyderabad. I also heard there is some contradiction with Indian government, because of that ECS is also becoming very problem in that bank. Please be careful while you are contacting this bank.

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12:00 am EDT

Citibank Citibank lost my cheque

Citibank Pune has lost my Cheque & is trying to trace it for the last 6 weeks but no help

My name is Ms Anisha Tauro. I hold a Suvidha Saving's a/c & an ERA with citibank. These a/c's were set up in January 2006, when i started working.

I am currently in UK & its not possible for me to be physically available in Pune to deal with my grievance.

My company had issued me a Full & Final settlement cheque.

As i mentioned i am not in town to deal with this personally, my sister, Ms Chetna Tauro had accidently deposited this cheque in my era a/c instead of my Suvidha savings a/c . However the money was not credited. I asked her to call citibank & follow up to check what had happened & she was told that only money transferred electronically from my previous employer can be credited into the ERA a/c, hence the cheque was not honored. So now the concern was how do we get this cheque credited into my savings a/c. She spoke to various agents on th call center, but no one took ownership of he call but instead kept us in a loop of calls! If all the calls she made are noted, you will find all the notes of all the conversation she has had on my Suvidha Saving's a/c.

Finally in all this confusion she was told her that citibank would be send the cheque by post to us & we would receive it in a weeks time.

A week later my sister called the call center as we had not received the cheque as yet & she was again told that the cheque is lost & cannot be found, citibank will courier the cheque when it is found.

This is a serious security breach & i have EMI's passing form my a/c & i dont think citibank would take responsibility if the EMI bounces. So now, not only do i have to follow up with citibank time & again for the past 6 weeks but also make sure my a/c has enough credit balance to make sure the EMI not not bounce. This means my commitments to other important things is of lesser priority & citibank seems to have taken the topmost priority.

Its getting frustrating for me & my sister to keep following only to be told each time that the cheque is still not traced. Bearing in the mind that the cheque will not be honoured if its passes over 3 months.

I am suprised that citibank has lost a cheque & is not able to provide customer service. Whats even more worrying is that if the cheque not not been credited, why did citibank not let me know that they will not be able to deposit the cheque in my ERA a/c & return my cheque back to me?

I cant stress any more on how frustrating it is to follow up as citibank never kept us updated. The amount is quiet high & for all i know somebody must have already got it encashed! (am saying this as there is a security breach & citibank cant find my cheque & return it to me).

I don’t know what to do & I don’t know where to go!

Anisha

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varun patel
,
Nov 17, 2008 12:47 am EST

I transferred money from my icici a/c to Citi a/c on nov 6th but there has not been any credit to my citi a/c, icici people has given me the confirmation no. that transfer has been made but the citi customer care people are trying to camouflage their fault by saying that it is being traced, we areworking on it and blaw blaw...

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Sanjay kumar r.verma
,
Jul 17, 2008 2:50 am EDT

Dear sir/madam

my self Mr.sanjay kumar R.verma.I was deposit chque no.000194 of Rs.3934.00 on 2nd july 2008 in shahad branch near Century rayon co. but still it is not clear.please confirm & tell me regarding status of chque.it is out station chque .

My a/c no. is [protected]
If any discripency regarding this please call me on [protected]

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brtty j whittemore
,
Aug 10, 2007 6:09 am EDT

Go back to the writer of the check. See if the check has been cashed and by whom. If it has been cashed then Citibank is responsible if you deposited it and have a receipt. If it has not been cashed then have the writer of the check stop payment on old check and rewrite you a new check. Checking to see if the check has been cashed is the first thing you should of done. Second thing- Went back to bank with information from check writer. 3-With proof of having been cashed you would now have them. 4- If not cashed-get new check from check writer. 5. If check was been cashed then fraud has taken place.

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K
12:00 am EDT

Citibank Double payment and harassment!

Hi I had a hutch -citibank credit card in june 2006.The scheme offered by citibank was that, they will make the monthly payment for ones hutch postpaid connection. This payment has to be made by citibank before the due date of the Hutch bill. Later the owner of the hutch connection will pay the same outstanding to citibank.

According to this scheme,after clearing the outstanding for the month of june & august 2006 ,I had launched a request in september (before the due date of hutch bill) for closure of this scheme.The card was not closed and moreover citibank kept on making the payment to hutch from the moth of september 2006 to january 2007 without informing ME. Also Hutch and citibank both misguided with the procedure to follow for closure of account(credit card).

In the meantime since I had requested for the closure of the card, I kept on paying the bills regularly to HUTCH. Both Hutch and citibank did not inform me of the double payment which the hutch received for the consequent bills from the month of Sept 2006 to january 2007.

Now citibank are harassing me to pay the outstanding, which actually doesn't exist, as I have been regularly paying the bills to hutch till date.
Citibank and Hutch should be sued for harassing a regular and sincere customer like me>.

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Lord Shiva
, US
Dec 07, 2015 12:16 pm EST

Dear Indian Girl / Woman, Lord Shiva Will Punish Citibank, His forms are various, yet he will Give Them the Right Dose

This Citibank and other banks were Established by Stealing Gold from India by Rothschilds,

The Notorious Rothschilds or the Gold Stealers from India stole Trillions of Dollars Worth Gold of
India from Indian Kings and other places in our great great great " India " and Killed lots of Indians

With the Money from India, they created banks like Citibank, JP Morgan Etc, so don't care about them

Lodge a Complaint with the Banking Ombudsman of your city in writing along with the bills and
ask for 1 lakh Rupee compensation, Make it Public

Peace Be to You ! Enjoy My Fellow Indian Friend ! God Bless You !

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12:00 am EDT

Citibank Lack of professionalism and financial misconduct

Dear All,

This past one year has been one of the toughest one (financially) for me.

All this has started to happen after (what I believe) someone sitting in citibank bangalore (almost 2 yrs ago) started screwing with my account on God knows what prejudice.

They mishandled my citibank Gold credit card... that caused me a hugh loss.

They mishandled my Suvidha acount on pretext of above.

They mishandled my Suvidha Account due to Ready Credit.

and they are doing it still...

Citibank has been making unjustified withdrawals from my account on some or the other pretext.

Citibank has kept me ill informed about the transactions. They keep tinkering with the records. They provide extremely delayed and illogical explanations (or statements) in response to my detailed and specific query.

I want to file a formal complaint (consumer forum or elsewhere) regarding this and seek financial redressal from them.

Please guide me regarding the same and/or provide me with some contacts in order to effect the same.

Many Thanks

Ramgopal Zutshi

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12:00 am EDT

Citibank Very irresponsible bank

Hi, I am putting my suggestion rather than complaint (because If we make a complaint, atleast it get resolved after some time). If you are looking for Personal Loan then don't take from citiBank, taking Loan from citiBank is very pathetic job. Agent coming from citiBank is really very irresponsible. (For Hyderabad people-don't take loan from a person called SANTOSH)

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12:00 am EDT

Citibank Approved loan, cash not received

I had applied for a top-up personal loan against my existing personal loan. I gave all the required documents and the processing was done. I received a call from the personal loan verification department on Friday (06/07/07) stating that my loan has been approved and I have to pay an EMI of 1909/- on the 1st of every month starting from August, and that my amount will be credited in my bank account by Monday (09/07/07), but it has not been done till date. I called citibank customer care and after me calling them for more than 20 times, I came in contact with a person who wanted me to contact personal loan department in Hyderabad and gave me phone numbers (040-[protected] & 040-[protected]) and told me to contact person named Gopal. I called to the given number multiple times, but no one was lifting the call.

I am very frustrated with what is going on because i don't know the status of the loan and I will have to pay the EMI on date.

Thanks,
Sunil A. Santas

Account number: 501250xxxx (suvidha account)
Phone numbers: [protected], [protected]

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keeda1980
, US
Oct 15, 2021 12:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i think this happen to me

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12:00 am EDT

Citibank No security for card member

I would like to bring to everyone's notice, that though a credit card company, when making you a member and sending the card to you, mentions in their covering to sign behind the card for mutual security, it has no validity.

Every since the system of electronic swiping has come into place, no retail outlet bothers to verify your signature. All they are satisfied is if the approval is given, and the receipt is printed.

This is serious, as it encourages fraud. Anyone can sign and make purchases as signature is not verified.
I have asked Citibank this question,and till date it remain unanswered.

What I have come to know is that the retailers will get their money irrespective the fraud has been committed.

Unless the member contests that the purchase has not been made by him or her, only then perhaps the bank will take cognizance. However if one's credit card has been stolen, its very easy for the thief to make purchases as no signature verification takes place.

Signature verification should be made mandatory, and retailers etc should be held responsible too for sales they enable on credit card.

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nisan
,
Mar 04, 2008 5:50 pm EST

As a former employee of Citi cardmember services, I can tell you that we would hope that you sign the back when instructed to do so (when you call to activate the card) so that should there be a fraud claim, it will help in the investigation.

Many people do not sign the card because they feel that should their signature be mastered by a thief, it will make a claim harder to prove. Stores arent supposed to accept an unsigned card, but most do, as you have said, because they have a green interest.

If you were truly that concerned, maybe a card with a photo will be better for you.

If it helps at all, just know that even though many people claim fraud, many are not fraud, just people not wanting to pay and report it stolen or lost, etc. Claims are not signed off easily, like money off a tree. They are investigated fully, and if someone on the video surveillance isnt you, I wouldnt worry about the signature, present or not. If every credit card in your history has claims on it, thats a problem. If not, thats what the buyer protection is for.

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12:00 am EDT

Citibank Citibank is absolutely terrible!

This is just to inform you of my customer experience with Citibank. There customer service is absolutely rude and they steal money from you informing you that you never made a payment. I have never experienced anything in my entire life, with a credit card service like Citibank. They are absolutely terrible and I hope their ratings go down.

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12:00 am EDT

Citibank Unacceptable behavior and business practice

This is the message I sent to Citibank, I forwarded it to Good Year as well as Conrad's, I do believe your business will suffer with continued association. Unless people take the time to follow up Good Year is the name that is smeared by this kind of service. Citibank doesn't suffer. I know I will be hesitant to do business again because of this. I will seek out another Center that does not do business with Citibank where I can get a 90 days same as cash card to use.

After approx. 5 years I returned to Good Year for car service. I last used my Good Year credit card in 2002. Tuesday 6/5 at Conrad's of Elyria Ohio Broad St. store, I had tires put on my car as well as maintenance done, I re-applied for a card only to be told I already had an account, it was re-activated and I was given an acct. number over the phone to give to Conrad's to pay for my purchases. Wed. 6/6 the number I was given was refused, again we call only to be told I need to re-apply, which I did only to be told I already had an account. We then call and speak to Brandon who apologizes. He states I can now run my card number to pay but he isn't willing to discuss the time I have devoted to Good Year now, he passes me to Whittaker, who states I will be compensated, but doesn't say how, and takes my credit card app. data a third time, states he will fix things and call us back. We waited until 1900 for a call that never came , Good Year at this point owes me for 2 hrs time ($60) and if I have to spend any more time on the phone or at Conrad's taking care of this that figure will increase. While I am happy with Conrad's service I will have to think about using them in the future because of their affiliation with Good Year and the unacceptable treatment I have gotten from Good Year. I will not spend the kind of money you are asking for service and then spend hours of my time trying to pay you. We are now on day 3, I have found out that it is not Good Year that owes me, it is Citibank. I just spoke with Lisa, who stated she was also in contact with Whittaker, stating that he tried to call back and could not get through, we were in the store until 1845 or 1850, no call. Will not discuss compensation of my time spent trying to clear up this comedy of errors. As far as I'm concerned Citi Bank owes me $60, which is approximately what 2 hrs of my time is worth. That is approximately how much time I have spent either on the phone or waiting for Citibank to return calls. I will be sharing this story with Conrad's and Good Year and suggesting that their business will be irreparably damaged by continuing any association with Citibank. This behavior and business practice is unacceptable and I will not tolerate it.

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Citibank Foreclosure of the personal loan

This is related to a loan acquired by me from CITIBANK on 30 Aug 2005, and the first EMI was Debited sep 2005,I had asked for the foreclosure and gave you a months notice on 12 Feb 07 and called you on 22 March 07 for the O/S informed 31,503.26 /- and i had a DD made for the same amount and gave the request for the pickup as informed by CALL CENTER AGENT but it was not picked.

I HAVE SPOKEN TO ONE OF THE AGENTS TODAY AND SHE HAS GIVEN ME THE AGENCY'S NO [protected]-[protected] AND TOLD ME TO RING THEM AND GET THE PAYMENT PICKED.

I HAD CALLED THEM MANY TIMES AND GETTING HARASSED BY FALSE PROMISES BY CITIBANK AGENTS.

Stay way from this company!

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Citibank Credit card never issued

As my card expires in October 2006, since now I haven't received my new card,and also their officer always verify my a/c and ask me to wait for more than half an hour. I have called them more than 60 times. But all vain. So now I don't trust this bank anymore.

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A
Azhar1
, IN
Dec 31, 2013 7:28 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am disappointed with the service which I am getting from Citibank. I received salary on my account today on 31/12 but you guys blocked 13864/- on my account because I have not paid my credit card bills but you are unaware that I have spoken to your collection guys from last 3 years and I have informed that I am not well and I need a payment plan. but no one came back to me. my email address my phone no is updated in your records. but no one called me up. and today without any information you blocked my salary. I am on medians and I need that money but why will you care but i am going to write to the CEO of Citi bank(Michael Corbat) about the services I am getting from Citibank . I know he will understand my issue. I want my money to be unblocked and I want some payment assistance if you can’t do anything I will take legal action because it is my money which you have stopped without and information. I will give this information to new York times and to Indian newspapers as well. My wife works in New York times.
name azhar
[protected]
new delhi

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krishnakumarkr
, IN
Jan 24, 2009 11:10 pm EST

I have a horrible tale to say about Citi bank...They have the most careless customer care people in their team. I had availed a credit card some time back and took a loan on the card. After some time i wanted to foreclose the loan, so they gave me closure quatation for arriving at the final amount. I had prepared a cheque and submitted, but for 10 days the cheque had not come for clearence in my a/c. i repeadly asked can i come to any of the branhces to close the a/c, they clearly told me its not possible and drop the cheque in ATM. Now these idiots are so cunning they kept my cheque on hold until my due date which was 8 days after i had dropped the cheque in in the drop box...clear sign of cheating people to make unhealthy money. The normal money lender goondas are better than these guys if we have to pay more in interest.

I am fed up with this issue, every month again they are sending me mails stating that i still owe them money since i have not paid their money on time.What justification do i have to prove my innoscence, when i could make a huge chunk of amount to close their card why will i create an issue for few thousands. I just dont want those banks to make that kind of money and blow their belly out.

If anyone of the same case and over come this situation please do let me know how this can be handeled. i dont want these banks to cheat common man like this.

My name is Krishna kumar and mail id is krishnakumarkr@rediffmail.com also call me on [protected].

please do help me in this issue.
Regards,
Krishna.

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Kapilesh
,
Nov 21, 2008 9:58 am EST

To,
The Customer Care
Citibank UAE

Sub Miss-commitment by Citi officer and Citibank

Sir,

I Kapilesh Choudhary holder of your card since 2005 have a serious complaint about one of your supervisor Charry Delacroz working in Customer service dept as supervisor in Dubai branch, who promised me on 16th nov 08 that she will going to reverse my Finance charges ones I pay amount of aed 720/- I paid more than aed 12000/- its more then 5 working days that nothing is reversed and over and above when ever I call phone banking to check the status of my reversal charges Officer saying that nothing is updated in system regarding such matter. My last call made to zahid today 21/nov/08 he gave me ref no of my complaint which I made today against Charry that is [protected]. According to Charry she is still investigating the matter and awaiting for approval which I guess was told by her only on 16th that amount will get reversed immediately after my payment, then I don’t understand what investigation she was doing.

Secondly your bank has charged me finance charges because of your bank Technical Issue due to change in my billing cycle, which was not my fault. But still I was agreeing to pay the charges and my min due.

Third citi bank says that if customer will deposit any amount in UAE exchange before 4pm then the amount will get credit by next day. I did my credit card payment on 19/nov/08 at Deira UAE exchange around 10 am and till 20/nov/08 evening money is not credited in my a/c. There was one transaction to be done on 20/nov/08 which I have informed you phone banking 1 week before. Because money is not credit in my a/c and my transaction got Declined to Vender in UK for which I loose my Image and I got penalty of £ 500 ( pounds)

I loose my money because of wrong commitment given by Citibank that money will get credited by next day. Its really very bad experience I got from Citibank in my life, I want immediate action to be taken on this issue or else I will escalate this issue in Press and media and talk about the bad service given my citi officer and wrong commitment given to customer.

Regards
Kapilesh
[protected]

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S Kannan
,
Oct 19, 2008 2:06 am EDT

Please change my statement mailing address

S Kannan,
House No.6,
Nandavanam 'D' Street,
Jogupalaya,
Halasuru,
Bangalore Pin-560008.

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rajdeo roy
,
Oct 09, 2008 8:10 pm EDT

I did not received credit card statement for the month of September 2008 (Date.-14/08/2008. to 13/09/2008.) againest card No;--[protected]. Please send me statement by corrier. Address;---RZ-2-A-260/1. Jagdamba Vihar. West Sagar Pur. Near M.C.D. Primary School. New Delhi.--110046. Ph. No;-011-[protected]. Mobile No;-[protected].

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Upendra
,
Aug 22, 2008 12:34 am EDT

Hi,

I got a message on July 16th regarding my credit card that my application reference no is [protected] and i will get my card in next 21 days. Can you please let me know the status of my card or let me know when can i get it.

Rgds
Upendra
Contact no - [protected]

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Himadri Mookherjee
,
Aug 13, 2008 2:41 am EDT

i have lost my adon card, which is gifted to my doughter, MRS. Tanwi Priggi, whose a/c is with you. Adon card holder Chhaya mookherjee, please stop operation. thank you Chhaya Mookherjee

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DR N G NIKUMBH
,
Jul 12, 2008 10:15 am EDT

DEAR SIR,

REF: LOAN NO NIL-B02-3227338 OF MR N G NIKUMBH

AS PER YR STATMENT OF ACCOUNTS THE BAL O/STANDING IS RS. 14647.67 AS ON 31/03/2008 . WHEREAS YOU HAVE DEBITED MY SAVING A/CS THROUGH ECS FOR THE MONTH JULY 2008 RS. 4086/ PL REFUND EXCESS AMOUNT OF RS. 1696.33 AT EARLIEST AND ISSUE ME FINAL STATMENT OF ACCOUNT .THE CUSTOMER ID [protected].

DR N G NIKUMBH
A/1 SURYA-DARSHAN CO-OP HSG SOCIETY,
ARUNODAYA NAGAR, V S MARG, MULUND EAST
MUMBAI- 400 081.

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Vishal H Jadhav
,
Jun 17, 2008 12:54 pm EDT

Hi this is Vishal im using your's citibank a/c since a year and it's my savings a/c number # [protected].Around 04.00am I had done an online transaction to recharge an airtel prepaid mobile for Rs 350.00 instead of Rs 350.00 the transaction was done for Rs 3555.00 and was debited from my a/c.After a minute I had requested to cancle my transaction and my Ref # [protected].I calledup citiphone customer care and asked for the resolution the representative was not ready to coporate with me and told to call the airtel customer help line.Called up airtel customer help line the response was the same to call back to bank.Called up again citiphone customer care they advised me to call back in morning after 09.00am as their is no supervisor available now to solve my problem.In morning around 12.00pm I Called up again citiphone customer care the representative told as their systems were down they are not able to provide any solution now said supervisour will call back after an hour's when system will be fine.I called up again citiphone customer care around 04.00pm from your's Andheri(w) branch i was not satisfied with your service's.I just asked to revert back the money and these people were running around the bush! ultimately no solution to the problem.I am asking that if there is an error happened while transacting then why the Hell the customers has to suffer I just want my money back and I know that every thing is possible if you people really want to serve to the customer satisfaction.My experience with online banking with citibank and with their call center representatives was horrible? I am asking that you people can only become a"SERVICE PROVIDER AND NOT THE SOLUTION PROVIDER TO THE SERVICE"?.I WANT AN IMMEDIATE ACTION ON THIS AND REPLY FROM YOUR SIDE! Callback number:[protected] Email ID:vishaljadhav84@rediffmail.com

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G.V.S.Bhagavan
,
Feb 03, 2008 12:26 am EST

I G.V.S.Bhagavan request you to kindly change my Address as
the below given and send my Statements of Citi Bank Card no [protected] to the new address
Thank you

Flat 101, Block - C
Jeevan Visakha Appartments
M.M.T.C.Colony
Seetammadhara
Visakhapatnam
From
G.V.S.Bhagavan

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Citibank - Poor customer treatment!

I am writing this email to you with regard to my Citibank Credit Card, I was sent this card without any documents & any information from my end. I did utilize this card for sometime but I never received the pin number for this card & nor did I receive the statements on time. I have already asked them to send their person & collect the payment but they are...

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Citibank AT&T universal credit card is a rip off!

10 % back as a statement credit on purchases at department, discount and apparel stores until 12/31/06. (up to $100.00). This was the offer sent to me by AT&T Universal. I phoned and attempted to get a list of stores and was told there was none. Activation by me was required; this was done on 11/20/06. Purchases totaling over $1500.00 at Wal-Mart, Home Depot and Harbor Freight were charged.

As my statement date neared I sent messages on the AT&T message center inquiring about when my credit would be posted. First I was told that I was not enrolled in the program. Sent verifying information. Customer service apologized and stated that I was enrolled and stated that the credit would appear on the same statement as the purchase. Sent another message stating that I was ready to pay the statement and asking that the credit be posted. Received a nonsense response: Our records do not indicate that an online payment was successfully completed. Please try again.

At this point I started phoning and was told to call back in 48 hours, was then told to wait till next statement. Waited till next statement, called and was told by service rep that her supervisor stated that I would not receive the credit. She state that Target and JC Penny were department or discount stores but Wal-Mart, Home Depot and Harbor Freight were not. I closed this account and would advise anyone to not consider doing business with AT&T Universal or Citibank.

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Patti
,
Apr 10, 2008 7:52 pm EDT

Citibank out and out lies to customers and then will actually say you yourself is the one lying. I had a problem with a payment. My payment account was closed on line so I could not get into my account. I was not recieving written bills from them. Finally I got ahold of them. I set up a payment agreement and my first payment I actually sent $310 dollars more than I agreed on. The next month I payed the agreed amount. One week later I recieved a call telling me I was late with my payment. I questioned them and guess what? First off they do not tape conversations. I told them to listen to the recording and I was told "Oh we do not tape all of our conversations. We may tape random for training purposes only not lawsuits." Well who ever said anything about a lawsuit? I sure didn't. Next they inform me that no agreement was ever made. The computer did not note an agreement was arrainged. When I said are you saying I am lying? I was told in no uncertain terms that no agreement was made with me. I was also informed that since there was no agreement made that my payment was late. I would have an interest rate of 29 plus percent and late fees added. Watch out for this company if you do not get something in writing from them they will proclaim you a liar, jump your interest rate and charge late fees. I also entered another agreement with them for payment and before the witch I was speaking to could say anything I was telling her what the terms would be. Now if I had not already had an agreement with them then how would I ever be able to tell her their terms. Gee I must be psychic or something.

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cj
,
Mar 03, 2008 6:37 am EST

citibank is a very misleading they lie and cheat the intrest rate is too high and they don't try and help you when you fall into a situaiton they only race you to pay the bill even on weekendsa and holidays they call they have no symthany for you when you even tell them what your problem is they will not weven work out a affordable payment plan with you athey only want the max and intrest fees and late cost they are quick to take you to court and try suing that all they prefer doing this is a very nasty co, have your id in place they will claim they never called you on sundays or early morning before 8:30 they will tryto lie out the whole thing i hope we can all work together and find a way to close them i have made a complaint with the consmuer afairs about them. so let keep in mind they have citibank and there is a law which stand behind wrong...

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Gag Me
,
Mar 16, 2007 7:01 am EDT

I completely agree. I've had the same problem.

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12:00 am EST

Citibank Annoying daily calls!

They Call almost daily. I hang up on them when I hear who it is but they call back the next day. The last # was [protected].

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Linda Cox Bireley
, US
Oct 30, 2015 1:10 pm EDT

I get the Citibank Robo calls on my work phone every day sometimes two or three times a day. I called them to tell them to stop and the person told me that many people use my phone number. I told her that makes no sense it has been my personal work number for over 18 years. I told her to remove my number NOW. She said that so many people used my number that would be impossible. WHAT? I asked her to just give me one name and she said she could not do that as it was private! I told if that was true that so many people use my phone number then they are all FRAUDS and every account should be closed. What a horrible company. I would never have an account with this company. She asked me what my name was and then said oh, your name is not on this phone number. WHAT A DUMMY!

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Khanttgh
, PH
Apr 02, 2014 10:43 pm EDT

Yes! Citibank is annoying and their agents are stupid one time i told the agent i wasnt interested and i hang up, he called me again to say im sorry he did not mean to drop the call and i told him i was the one who hung up and iended the call. He called again afterwards! They are so annoying they call like 3 times a week! One time 2 agents call me at the aame time to offer the same product thats how disorganized they are!

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Swisstoons
Royal Oak, US
Jan 20, 2014 7:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

Citi has got to be one of the dumbest companies I've ever dealt with. I had a zero balance when Citi took over my Best Buy card from HBC. And I have not used this card in perhaps three years. But about a month ago, I began receiving robocalls from Citi asking for a woman I've never heard of. When the calls kept coming, some as early as 8AM, I called Citi and told them there was no one here by that name and that they should stop calling. I also filed a complaint with the Do-Not-Call Registry. The calls did stop...for a WEEK. But this morning, they were back at it...at 8AM! And when I phoned Citi, I was told I had to call Best Buy. I have just filed a second complaint online with the Do-Not-Call Registry.

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12:00 am EST

Citibank Annoying unsolicited calls

This call comes from the Citibank new card accounts department. These people have called me almost daily, at 2-3 hour intervals, never leaving a message identifying who they are. They stay on the line long enough for the answering machine to make its statement and hang up 2-3 seconds afterward causing my machine to register a message. If they are going to stay on the line that long, identify their purpose in calling and maybe I might consider calling them back. All of my card accounts are in excellent standing, so I know this isn't a collection related call.

Main purpose of my posting this complaint is that no one has posted anything concerning this number so now there is some reference for others curious about who is on the other end of this number.

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

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9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

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