Complaint Rating:

Company information:
Citibank
United States
citibank.com

Last year, my husband and I purchased furniture through Wickes furniture store and received credit through Citibank for the purchase. We received a Wickes store card and 12 months to pay off the furniture. Six months later, Wickes declared bankruptcy. Since that time we have received no communication from Citibank regarding the bankruptcy and how it would affect our line of credit.

I called Citibank to pay off the balance from the purchase and find out what we can do to transfer the line of credit to something usable. I was informed by the customer service person that the line of credit is useless but I still have to request to close it. She also told me that, although she can take my payment by phone, she can only take a check or debit card (no credit cards) and she has to charge me a $15 fee to take the payment by phone. $15 is a ridiculous amount of money to charge to make a payment when no other company, including my other credit card, charges any fee at all for phone and online payments. Citibank, she tells me doesn't even offer an online payment option.

Poor customer service, poor communication, ridiculous fees. I feel seriously cheated and will never do business with them again.