Complaint Rating:

I have attempted to contact citi financial auto, I need some temporary assistance, I thought well let me make this call. Getting through was pure ****. Why can't we talk to people any more? I think they do this on purpose so that you will get frustrated and hang up. First you key in your account number, then your zip code followed by the last four of your social, then your first born child's birth date, eye color, age, current weight, listen to a gird that goes on for at least 15 minutes, making you choose numbers that you can't remember because the question is so long then finally, after listening to all this you get to choose O for the Customer service department. You get transferred, listen to the message that your call is important to them, it will be answered in the order it was received, and then after 45 min 22 seconds, a young woman answers the call she asks my account number again, asked me to hold then hung up on me. WHAT??? So I go ahead and call again. Go through the same steps, getting a little annoyed, but hey mistakes happen. 22 minutes and 15 seconds go by on hold, and this time, they don't even answer me, they just hang up... Tomorrow is a new day, and I am off, so I have my day planned. I am going to get through, but judging from what I have read about this Citi Financial Auto group I am not expecting great things. Maybe, just not pay it, that ought to get their attention.