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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Citibank reviews & complaints 1065

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2:33 pm EDT
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Citibank not accurate

I paid off over$ 13, 000 to citi bank on my Sears last year mastercard.-- I am now in the process of paying off my GM card that was negotiated down. I have had a problem postal service not delivering my mail if Lot 47 isn't on the bill they send it back and I have lived in the same house since 1987. when my husband died in 2003 I was also marked as dead and I had all kinds of trouble getting a job and was accused by the credit reports of stealing someone's social security card. I had to get our US. Senator Lindsay Graham to get it straight .I pay all my bills but my credit report just said I had a tax lien which is crazy.I don't owe any taxes. Most every month I pay a lot over the minimum amount. I want a fair report on my credit.

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2:41 am EDT
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Citibank fidelia gupta

On February 11, 2013, Fidelia Gupta contacted me via Craigslist.org about renting a room from us. She responded to our "looking for a roommate ad." She explained that she was living in Glasgow, Scotland and was taking a job as a chemist in or near Phoenix, AZ. After much communication, we agreed to have her rent from us. I only asked that she pay a her refundable deposit ($200) and first month's rent ($350) before moving in. Then on February 21, 2013 Ms. Gupta Fedex's me out an official check for the amount of $3, 500 to help pay for the delivery of her furniture and car which she expected to be around $1, 900. Then she requested I hold onto the extra money to give to her upon her arrival. After further online investigation, many other consumers were complaining that Ms. Gupta contacted them as well with similar arrangements and that the check was probably fake. I then cancelled all arrangements with Ms. Gupta and did not cash the check. The official check was issued from Citibank and mailed from the Duquesne LIght Company, where Ms. Gupta might be employed or associated with this company. Ms. Gupta contacted me from her email address - [protected]@gmail.com.

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Bienvenido Cordova
, PE
Aug 10, 2015 9:56 pm EDT

Mi nombre es Bienvenido Córdova, de Lima-Peru, he sido cliente del Citi Bank en mi país. Estoy recibiendo correos que el CITIBANK de
Londres con su Director Remittance Department MR. SCOTT PETERS, ha hecho una transferencia al Fondo Monetario Internacional a la persona de Rev. Kenneth Brown teléfono +[protected], y para hacerme llegar la transferencia a mi cuenta en Lima me piden el pago de $1, 500 dólares a través de Western Unión para el CITIBANK de Londres. El fondo a ser transferido a mi cuenta es de varios millones de dólares por
concepto de indemnización de herencia. Quisiera saber si esto es real o es un engaño. Gracias anticipadas por la atención a la presente.

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jimmyjones8016
, US
Jul 05, 2011 3:42 pm EDT

So four months ago I lost my job and have been on unemployment benefits. I figure I would just ride it out and squeeze everything I could out of the government. It’s my tax money anyway, well not mine because I am one of the 47% who doesn’t pay taxes but what the hell. I have also decided that I no longer want to pay my mortgage so I stopped two months ago. Now the citibank is calling nonstop wanting their money and told them I lost my job and you took bailout money so you need to reduce my loan or I ain’t gonna pay. I told them if they call again I’m gonna call Obama and sue them. Any class actions out there I can join, let’s get these horrible banks and show them who the bosses are.

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1:40 pm EDT

Citibank decline of application

Citi bank declines people that has EVER filed for bankruptcy against any of their credit cards, store cards, or gas cards. Their policy states that it does not matter if the bankruptcy was 25, 30 or even 50 years ago, if they still carry it in their data base even though the bankruptcy does not show on any credit repot your application will be denied.
With a non forgiving stupid policy as this bank has, I'm surprised with all the bankruptcy's over the past 40 or 50 years that Citi Bank is even able to issue a credit card to any body now a days. I think once this policy starts to get well known their competitor's will gain more business.

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5:17 pm EDT

Citibank negligence

http://www.consumeraff
Re: 17125 Burton Ave, Lockport, Il 60441, Act # [protected] – >
It is truly amazing to me, how banks and mortgage companies had to be baled out by the government (taxpayers) in the real estate recession of [protected]. And yet CITIbank (CITImortgage) appears to be as dis-organized and mis-managed as ever. I would assume their share-holders and the public would be very interested in cases like mine.
I closed on a new home in 2007. In 2011, my Muscular Dystrophy flared up and my Neurologist made me leave my job as Hospital Administrator due to my worsening condition. I was put on disability and dropped down to half salary. I could no longer handle my house payments. At that time my mortgage was through Nationwide. They approved a Deed In Lieu in 2012 and I was ready to move out to a rental apartment. Within a few days while I was getting the papers signed, I got a letter that Nationwide sold my mortgage to CITI. I contacted CITI and found out that I had to go through the whole process again. I went through the arduous task of completing all of the paperwork AGAIN updating everything. I was approved by CITI in the spring of 2014. The only thing that was needed was an inspection and contact with the Homeowners Association to get a status update on fees owed. I tried to do this myself, but was told by the HOA that CITI had to request this info. They also wanted an inspection and the keys turned in. The inspector came out twice, took pictures and I left the keys on the counter as instructed and moved out. This occurred in fall of 2013. I emailed and called many, many times. I didn’t get any response until I was told that my case was closed for lack of cooperation in getting the HOA info. Up to this time, I had been pleasant and cooperative. Now because of my illness worsening due to stress, I complained. I was forwarded to the Executive Response Team. I was assured that the case would be finalized and I would get the Deed In Lieu BUT I had to complete all of the info AGAIN because so much time had gone by. So I submitted all of the updated paperwork FOR THE THIRD TIME and waited. I even got the updated info from the HOA for CITI. Now I am being told that my case is closed again because the inspector can’t get into the house to do an inspection (which was already done 18 months ago). I was told to get police to go to the home and evict whomever was living there. I contacted the HOA and was told that they had rented it out and the renters were interested in buying it. AGAIN, I emailed and called CITI to re-open the case with the possibility of a short sale. My three emails and calls have been unanswered.
Does CITI have so much money that they can let a house sit for over two and one half years with no payments coming in. Or are they just so negligent and dis-organized that they keep shuffling my case from person to person, all of whom have the “not MY job” attitude. If I had run my Hospital Units as poorly as this process was handled, I would have been fired long ago. HOW CAN THIS HAPPEEN. I’m sure the public (taxpayers) would be very interested in seeing just how much progress the banks (CITI) has made since 2007. I would be happy to let them know.
I would have given up, but I think people need to know what CITI is doing. I have been trying to do the right thing for CITI and for me. I wanted to save them the trouble and expense of a foreclosure. And I NEED the grant from HAFA for my moving expenses. I am willing to pursue this legally if I have to. But I am hopeful that this can get resolved without going through that process. PLEASE give me someone who knows what they are doing and is willing to do their job.
Janet McCrea

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10:22 am EDT
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Featured review
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Citibank - bank is a ripoff

Citibank sucks! I had a Shell and Exxon Mobil account for almost a year. I had no problems with these accounts up until recently. I used them responsibily and when I did either paid the entire balance or at the very least more than minimum. I recently applied for a Goodyear, Big O Tire and Brandsource accounts all of which I was approved for at...

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4:40 am EST
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Citibank cheating to the customers by charging more not even reach to over limit.

I had a Credit Card of Citi Bank. I had paid my all minimum payment (BHD. 82.000) for the month of Nov -2014. which was BHD 80.430, after this I done transaction of BHD 15.000 on06/12/2014 and another transaction of 3.750 on 10/12/20414. After doing transaction I received a massage in my mobile mentioned, your available limit is BHD 21.510. after this in my statement they charged me BHD 18.510 as financial Charges.
Balance should be BHD 3.000. But Citi bank people charged me over limit charges of BHD 13.000. How come it possible ?
I registered a complaint for this, until now there is no reply. When I called at their Customer care they said " your request has been decline". These people cheating us by doing all this and charging us more. Please guide me what to do my No [protected].

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Gail Morse
Tampa, US
Mar 10, 2011 12:45 pm EST

Citibank Credit sold my account without my consent or signature to GE
Money Bank. They transferred my original sale price plus interest without
taking into account the fact that I paid two years on the principal and interest $123/month for a total of $2952. I gave no permission to transfer
my account over to GE Money without my signature or notification.

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R Rose
Brooklyn, US
May 27, 2009 7:00 pm EDT

I never recieved any letters from the company and now they sent my claim to the NY City Marshall. They do not have a contact number up

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Sudheer Jayaram
,
Nov 19, 2008 11:18 pm EST

Harassment received from Citi Bank(Credit Card) Division reg. payment. Also receiving threatening calls. Person working for Citi Bank is calling to my mobile & landline No. (BSNL Home telephone) & To my office no. Also he has threatened to send Goons to recovery money to My home address & Office. Please take action regarding the same. I need some kind of protection from these people.

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sheree montano
,
Apr 18, 2008 11:23 am EDT

My mom recently recieved several phone calls for the past two months with a rude customer service representitive trying to collect a debt from her for an 18 year old credit card that she never even had! Where are our rights as americans this shouldn't be happening to us...

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pobarjenkins
Minneapolis, US
Mar 10, 2011 9:53 pm EST
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Citi basically went out of business. GE purchased their remaining open accounts.

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Kht
, EG
Mar 06, 2010 7:55 am EST

when i want to make a deposit to cover my account i found the deposit machine is full when i tried other machine on other branch i found it also full, and i have meet other customers complaining about the same thing on other 3 branches, when i contatct customer care center, they told me its my problem to cover the account before the due date, othewise i'll be charged with an interst.

really what a bank,
Cairo, EGYPT

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CommonSense
, US
Feb 17, 2009 11:39 am EST

You could always pay your bills.
Just a thought

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mike
Tuscon, US
Feb 17, 2009 11:35 am EST

I had the same problem, i gave the guy my address and told him what time to be here. He never sent anyone. He is a coward who likes to make threats.

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8:12 am EST

Citibank completely no support and the staff is unprofessional

The worst services, so be aware that the company Citibank Inglewood Branch is total scam. I got three cards from them, but all security codes didn’t match and none of these cards ever worked. I went to their branch and wanted to get help, but the rep was total jerk and couldn’t provide the new card and he tried to explain why, but he told only some crap. I wonder if there are other people, who had the same experience. Let’s share views about this company.

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3:56 am EST
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Citibank account block issue

Citibank blocked my UK account for some reason. I called back to unblock it and I was told that it would be done within 24 hours. I called after 48 hours and still it was not done and I was again told that it will be done in 24 hours. They dont know the reason it is blocked and they dont know the department who blocked it, what crap. This is still going on from 10 days and I have been calling twice a day, every time they say that they have sent the email to concerned department and it will be done in 24 hours. Their supervisor knows nothing and he doesn't know how to expedite the request further.
Stay away from citibank uk, I will move my money out at the first chance I get.

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Sam Umscheid
Kansas City, US
Mar 26, 2010 1:34 pm EDT
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I recieved the attatched email from Scott Peters.

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Sam Umscheid
Kansas City, US
Mar 26, 2010 1:37 pm EDT
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I recieved thai letter. It's a scam I think.
Sam Umscheid

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6:40 pm EST
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Citibank no customer service!

Premier Card with $175 annual fee.
"0" balance Credit Card with $15K credit line available was declined for a "$1000" charge @ 2:00 am in Los Angeles, CA.
Called the 24/7 Customer Service phone printed on the back of the card, an automated system asking all kind of security questions for account verification, before transferring to an agent. However, I got a voice-mail, saying I reached the CitiBank's customer service after business hours!
Tried three times, [protected], and the same process.
After a few days, I called the same number within the business hours asking what is going and to report that there might be a problem with that Automated system transferring customers to a wrong number after hours, etc.
The agent, offered me some free points however, I said there is a problem, and she said that she dont know what to say and can not do anything about it. So I asked for someone who can, and she transferred me to her Supervisor.
This Man identified himself as "Max King" told me we work 24 hours and doesn't know what happened. And then asked me when did you called, I said look at my account, you see the declined charge, the time and the date, I called at the same time, the same number that I'm talking to you now. SUddenly he became rude, and start cutting me off when I was trying to answer his questions, and went on and on about "well you told me a week ago, but your account shows two days ago, so which one is i? and on and on, So I replied, that is not the point, its all in the account, the fact is that you did not have anyone helping your customer then and neither right now!
I'm doing you/your company a favor! calling you my time to let you know there is something wrong with your Automated system, and this is what I get? He replied, well, !'m going to make a note of this, but there is nothing I can do...

? So what I am wondering what if I needed help? s this the shape of things to come with the CitiBank Credit Card? or just the Premium members?

?

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3:48 pm EST
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Citibank abusive credit card tactics

After 6 years of being a loyal credit card customer, I mailed my monthly check seven days in...

After 6 years of being a loyal credit card customer, I mailed my monthly check seven days in advance and they claim they did not receive it. I called twice as a concerned customer. Phone service did not recognize my phone number, or my credit card. After a long wait I explained and documented with a case number my attemps to have this payment posted on time. It is very common for this Bank to claim payments arrive late to quickly assess a late fee and jack up the interest rate to 28.990%. Vice President G.Stevens (I guess they do not want to reveal the first name) quickly sent a threatening letter for late payment. I had already made a second payment over the phone, and coincidentally the supposed late payment was posted on my account at the same time resulting in double the payment I was supposed to make. Totaly premeditated and abusive tactics. The letter from G. does not show a reply mailing address. Only address is on the payment stab, good luck trying to find a Ciibank Vice President in Sious Fall, SD!. I showed concerned and got in touch with the Bank three times trying to continue my clean payment record. I hope to receive confirmation from the bank that my interest rate will not be increased.

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2:03 pm EDT
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Citibank non-transfer of 10,000,000

Attn:unpaid beneficiary
Citibank texas usa ([protected]@friendsofklaus.org) add to contacts 10/19/14

Citibank texas usa
1100 andrews highway branch
Full service brick and mortar office
1100 andrews highway
Midland, tx 79701
Email: [protected]@barid.com

Attn:unpaid beneficiary

Immediate release of your over due payment of us$10 million with african bank/european bankswe have (stopped the transfer)on its way to deliver to your account and pay you through a secured diplomatic transit account (s.d.t.a), a contract
Has being signed by all the african banks that all the beneficiary been owed by them should be paid via african union (au) reserve account with
Us.
please contact me via private email address: [protected]@yahoo.com
For security reasons
Thanks for your understanding
Mr kennedy swan,
Direct tel: +[protected]
Director remittance department
Citibank texas usa

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Update by Dr.Tattoo
Oct 20, 2014 4:18 pm EDT

so who ever smelt it delt it.

Update by Dr.Tattoo
Oct 20, 2014 2:29 pm EDT

the pic i posted is not connected mistake between files.

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2:02 am EDT
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Citibank money transfer

Respected sir,
I am a.noor ahmed from india.sudanian lady miss jennifer sambo is my friend. i am writing this complaint behalf of jennifer.she lost her family in the civil war in sudan and she is a reffugee in the senegal.now she is an orphan.
She wants to transfer the money belongs to his father.details of the account. dr.abakar sambo, account no.aj745000001546/cb/91/a. please reply us as soon as possible. my email i.d. [protected]@gmail.com and the i.d.of jennifer is [protected]@hotmail.com

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9:55 pm EDT
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Citibank tagging in circus report

I have a 'tagging' for my housing loan in cicrus report by Bank Negara and end up my loan application with other bank was rejected.
The tagging is by Citibank for my housing loan. I have filed a report to Citibank on 13th June 2014 and it was not solve until now.
Citibank collection depart who handle my case mentioned that they have to do investigation on which department did the 'tagging - Rescheduled credit facility' for my housing loan. My housing loan is uptodate and there is no leagal action taken and the issue is to remove the tagging. Until now Citibank cannot prove who asked for the tagging. They mentionad I as customer was the one who requested to reduce the interest rate for my housing loan in year 2008 but still they yet to find such document that I am the one who requested. I am very dissapointed with the way of Citibank handled my case since my loan application with other bank is pending/hold subject clearance of the tagging. I do not have problem with my other loans, all payment are uptodate and I do not see
why Citibank cannot solve this. My housing loan account no is. [protected]

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Citibank failed to renew my card

I have (had) the Sears Citibank Card and I have a $6, 000 credit limit. I've had the card since 2012 I have used about $3500 of the available credit, I pay my bill on time and always more than the minimum. I get an email on 8/1/14 saying they regret to inform me that they are not renewing my card (which expired the day before) because of too many revolving credit cards/loans and balances too high. Well I'm sorry but I don't see where that's any of their concern. I pay all of my bills on time every month and always pay more than the minimum on all of my cards. I'm only using a little over 50% of the credit available on this card, I've never been late, never over the limit and they're making money off me in interest so to decide to not renew the card doesn't make any sense to me. If they refuse to reconsider I'm going to transfer the balance one of my other cards and they're going to lose all of the interest they would've earned from me.

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11:37 am EDT
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Citibank not giving certificate

This bunch of empty promising agents are always a bunch of liars. What kind of services do these company and people have. They have the nerve to have salaries to feed their families that doesnt work properly. They promised me on a phone conversation. . . (I have to call numerous times long distance, coz im working abroad) just to ask for a certificate that i paid the credit card since 1997! Up to now nothing nothing nothing. Sorry but can you guys do something to this institution? I hope you can shake them. Or at least close them. They are useless unprofessional and bunch liars.

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Citibank rude behaviour of executive

To,
Responsible person of Citibank Customer Care Service

Sir,
This is to inform that this complaint is against one of the customer care executive named Gurpreet in Citibank Customer care's Credit Card section. When I called to the toll free number [protected] regarding the activation of SMS alert for Credit card payment, Mr. Gurpreet shouted at me over the phone in an unprofessional manner instead of guiding me in a proper and polite manner.

Mr. Gurpreet was utterly disgusting, impolite, unprofessional and manner less employee of Citibank who is making the standard of the service to third rate. As a customer of citibank I am totally unhappy with the conversation and service provided by Mr. Gurpreet.
I hope that this issue will be taken seriously and Citibank can make its customers happy by assisting them in a professional manner.

Regards,
Sheena.S
Gurgaon

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Citibank credit card fees

I have been a card holder of Citibank Philippines for 12+ years, and a gold card holder for 8 of those years. To give you an idea of the business we have run through the card, we have accumulated 400, 000 rewards points on the card. Recently the bank decided to discontinue the gold card product and shifted my account (presumably all gold card holders as well) to a Rewards card product. We received the new card with a fee table indicating the Rewards card annual fee is 2000PHP. However, the intro letter also indicated that my card was being shifted and would now be subject to the terms and conditions of the Rewards card, except, the gold card annual fee of 2500PHP would be retained.

I called Citibank and tried to get clarification as to whether my annual fee would be 2000PHP or 2500PHP and if it was 2500PHP what was the difference between the Rewards card on the fee table vs. the Rewards card they shifted my account to. The call center rep could only repeat what the intro letter stated and was unable to give me some rationale for the difference. She promised to check further and ask me to call back within the week.

I called back, on a Saturday, after a week and, unfortunately as I expected, got another round of 'marketing speak'. To their credit she did note that my original concern was recorded on the account but with no resolution. I asked for a contact with the Marketing Div. assuming they would be better able to respond. She could not, or would not, give me a contact using instead the excuse that it was a weekend there would be no one there anyway. I asked to speak to a call center manager, of which she said there were several attending to other customers. She put me on hold but returned to express her 'regret' they were still tied up. She again promised to follow up with Marketing during the week and someone would call me. It is now Thursday and no hint of a call from Citibank.

At this point I have pretty much decided to close the account, not so much for the 500PHP difference but for the indifference that Citibank Philippines seems to now foster among its 'customer service' staff, or perhaps its refusal to empower its customer service staff with the ability and information to actually provide customer service, or just the willingness to talk to customers beyond the call center environment.

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Citibank account information access

Mr. Dwight Sung Chong Jr. [protected] chongds191bm d.o.b._01.14.1981 honolulu hawaii oahu
given name:britian gaomi si tong born:_xhay rola fing..jie ten quang
lsat.sat.hsd.ma.bar.collappt.pbat. Professional Career..Education Profession
woodinville school of law 1992 graduate 1 year degree
meadowdale high school 1999 masters advocacy
social security registered_1980 eastern population
3625 hoyt ave 6b everett wa [protected]..contact address (home)
last address:_17118 72nd pl west edmonds wa [protected]
Background Investigation: _Authorized.. by: Dwight Sung Chong
Herrmann Scholbe Law Firm Seattle/Tacoma (WA) 11.01.2007.Innfliction $8, 000, 000.00 ($8M)...Arbitration infavor granted open..
Requesting ALL:_ Access to Citibank account...directbank possitve 3625 hoyt ave 6b everett wa [protected]
united states citizen
United States of America Washington Drivers License
disabled :_fairfax psychiatic hospital..(03.1999) kirkland wa anti-depression
volunteered:_honolulu zoo hawaii oahu..sea life park (HI)...1985
Citibank Access:_(Last) contacted inperson at seaview cheverlot wa state snohomish county chongds191bm
requesting:_Citibank Gold Card Visa Credit card Auto-Pay_$200 million..3625 hoyt ave 6b everett wa [protected]

THANK YOU: Mr. Dwight Sung Chong Jr.
*Britian Gaomi Si Tong
* Xhay Rola Fing
* Jie Ten Quang

8:40am pacific standard time 04.2014

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Citibank bank's actions contributed to successful scam of 92 year old mother

My mother lives in Las Vegas and is a 92 year old widow. I live in Sacramento and go to Las Vegas at least once a month to see her.

Last month my mother was the victim of the grandparents scam. It’s a particular evil scam in which someone calls an elderly person and impersonates a grandchild in trouble, usually in a car accident, in jail, etc. The grandparent is asked to wire money immediately and secrecy is stressed. A “lawyer” calls with instructions. Often these scams originate in Canada, as did this one.

My mother was panicked. Her only financial access is her Fidelity account. On Thursday, December 5, she went into the Citibank on East Tropicana and wanted to cash a Fidelity check in the amount of $8300. She wanted cash—large bills. She had been instructed to mail the money overnight in the pages of a magazine to someone in Kingston, Ontario. She didn’t know that the balance in the Fidelity account was less than $8300 and the check would bounce.

She and I have a joint Citibank checking account, and occasionally she has cashed a Fidelity check at Citibank for a small amount, usually $200 or $300. At that time our joint Citibank account had less than $5000. Amazingly, Citibank honored the Fidelity check and gave her $8300, which she promptly sent overnight to Canada.

I am dumbfounded that the Citibank employees did not think it was unusual for an elderly woman to request $8300 cash on a check from another institution, especially because her previous transactions had been for small amounts. They did not verify the Fidelity check, and we did not have enough funds in our joint Citibank account to cover it if the check bounced, which of course it did the next day. Friday morning I received a fraud alert e-mail from Fidelity. When I heard about the scam, at first I thought she had simply written a bad check payable to a person or business. We pieced together the story and I was horrified to hear that she had received $8300 cash.
I called a manager at that Citibank branch on Friday afternoon and asked him how they could have possibly given her the cash. He said it’s a judgment call, depends on the client relationship, etc. I’m sorry, but a 92 year old woman who wants to cash an $8300 check on another institution should have raised several red flags. At the very least she should have been denied because our Citibank account balance was less than $5000.
According to my research, Citibank may not be legally liable but I believe it bears moral responsibility for the success of this scam.. I have filed a report with the Federal Trade Commission and will continue to relate this experience to friends and online.

I wrote to the Citibank area manager in Las Vegas who to his credit did call me. He gave me the standard line--- it's a judgment call, your mother was adamant that she wanted the money, etc. He even suggested that my mother wanted the money for gambling. I referred him to a recent article in USA Today "Banks recruited to stop scams on seniors." I wish I could close our Citibank account but her social security check is deposited in that account and it's difficult to change that.

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Citibank misinformation/incorrect advice

I encountered a problem with the bank whom I had personal checks transaction. I was informed by your Collections Departmenrt (Tel # [protected]) that I will have to call 10 days before the due date to request for my cheques to be pulled so that i will not suffer the penalty of almost Php1400.00 each month. Now I have agreed to this set up and I called today and I was advised that I need to have a payment posted in replacement of the cheques and this was not mentioned to me when i called January 13, 2014. There was misinformation and lack of advise on how I can try to be a good payor of my loan to your company. I do not want to be penalized Php 1400.00 each month because it's almost the same amount of my monthly amortization. The notes of your consultant who took my call on January 13, 2014 was not what he told me. It lacked the advise that I need to have a payment as well to replace the payment for that month.

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

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