Complaint Rating:

Company information:
Circuit City Stores
9950 Mayland Dr,
Richmond, Virginia
United States
Phone: 800-593-4361
www.circuitcity.com

I purchased an Acer 15.4 laptop computer (AS59206470) by order on line on order date 12/02/2007 (order # 4440-151269). They shipped out on 12/3/07 and I received it on 12/05/08. This laptop has a $80 rebate deal, so I submitted my rebate right after I got the laptop and received a notice e-mail from the rebate dept.

On 12/6/08 that my rebate submission has been received and is being processed. It asked me to wait for 8 weeks to get the check. I waited and waited. On 1/16/08 I sent them an e-mail to remind them, the next day 1/17/08 I got an e-mail from them stating the supporting materials may have been misdirected or lost in the mail.

So they asked me to fax them the UPC barcode sales receipt and rebate form. Which I did. And I continue to wait. So on 4/1/2008 I fax them a note to remind them. Nothing happens and I'm still waiting.