Complaint Rating:

Company information:
Circuit City
San Jose, California
United States

I've bought a Advantage Protection Plan for my LCD TV at Circuit City in 206. The web site shows a policy of "service is typically completed within 14 business days". When the TV has a problem, one tech comes out two times but could not fix or improve the situation. By the time the 2nd tech comes out, it has been 35 days from the date that I have reported. The 2nd tech has no idea what parts the first tech have ordered and don't know what to do with it. I have escalated this case to a supervisor named Raz Abdul. Raz says that he will issue me a replacement and stop calling me since. I have left several messages until another supervisor named Veronica call to tell me to wait for the next appointment which 45 days from the time the problem first reported.

They could not explain to me why the case has taken so long. I don't think anyone there care how long it takes. They give me nothing but run-around. I then escalated to the supervisor's manager and the store manager. They told me to wait for another 24 to 48 hours while they investigate. If they have good documentation, it should take less than one hour to know what really has happened.

To sum up, after 45 days of waiting and meeting three times with the tech, no work is done. I want to give them a zero rating for wasting my time and cause me anger. Stay away from Circuit City and DO NOT BUY the ADVANTAGE PROTECTION PLAN. It will cause you grief!!!

They are shameless and liars.