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Circuit city lies!
Complaint Rating: 
Company information:
Circuit City
New York
United States
I will never shop at Circuit City again. My family will never shop at Circuit City again. Your customer service is horrendous. Your "no-hassle" return policy is the exact opposite of what it claims to be. I was shipped a gift purchased on CircuitCity.com (Order #4431-749413). The laptop did not work. Circuitcity.com as well as two Circuit City stores refused to accept the laptop for an exchange. After 2.5 weeks of back and forth with your customer service agents, I was finally given a return shipping label. Now Circuit City cannot tell me if the package was ever received. I have called no less than 50 times, and NOT ONE SINGLE PERSON has been helpful. All I want is a new, working, functioning laptop (which is what I was supposed to receive in the first place).
I will not go away. I will keep calling. It has now been 28 days since the date of purchase and NOTHING has been resolved.
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