Complaint Rating:

I purchased a 24" Polaroid TV from Circuit City in January 2006, with an extended service plan. The TV stop working in September of 2006. Circuit City scheduled for Chaparral Electronics to repair the TV as this is one of their vendors that they use for repair. The day they were scheduled to pick up the TV, September 8, Chaparral contacted me and demanded that I return home two hours before the scheduled appointment to give them the TV, otherwise, I'd have to wait for "some other day" for them to come by. They stored my TV in a Budget rental truck over the weekend. A week later, when no one called me to advise of the status repair, I contacted the owner, Buddy Martin, who proceeded to yell at me and tell me that I was "lucky it hadn't taken a month to look at the tv." He then hung up on me three times. I called back that afternoon at 4:00 and asked again about the repair status. The owner refused to tell me, saying instead that the Operations Manager, who was out of the office for the day, would call me on Monday and "tell me how it was." I insisted on getting at least some details and he replied, "I don't think anyone can answer your questions." Again, very rude. I waited on Monday, but, no one called, so I called Chaparral back and spoke with part-owner "Trey" who advised that he was very familiar with the situation and proceeded to tell me that he didn't "agree with the way I handled things" as I had contacted Circuit City corporate office, as I was appalled at the poor treatment. I was was further shocked when "Trey" advised that the necessary part was on order for arrival that Friday but "well, UPS could, you know, lose it or something" hinting that the repair of my TV just might be delayed. Interestingly enough, the part was "delayed" another week. Fearing retaliation and potential additional damage to my TV given "Trey's" vocal disdain for my contacting Circuit City's corporate office, without notice, I lost three hours of work time to drive to Chaparral and retrieve my TV and return it to Circuit City for them to handle. I researched this company on the Better Business Bureau and discovered that this company has 17 complaints, many unresolved. Wonder why! This is definitely NOT a good company to do any business with. I would think Circuit City would not want to be afffiliated with this company as, unfortunately, I do not have a very positive view of Circuit City. While the local store simply exchanged the TV, the Corporate Office did nothing but make a couple of meaningless calls to Chaparral, despite my begging them to help. I received only one follow up voice mail from Circuit City Corporate office from "Jason" advising of the delay in the part's arrival and "thank you and have a nice day." Shame on Circuit City!!!

-Sandi in Houston