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CiCi's Pizza Customer Service Phone, Email, Contacts

CiCi's Pizza
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1.3 310 Reviews

CiCi's Pizza Complaints Summary

24 Resolved
286 Unresolved
Our verdict: If considering services from CiCi's Pizza with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CiCi's Pizza reviews & complaints 310

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12:06 am EDT
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CiCi's Pizza stomach aches, diarrhea

Me and three friends ate here friday, march 8 2013 and ever since that night we have have had diarrhea along with stomach pain. I can't hold anything down for more than a few hours - things go right through me and I have to drink a lot of water to not get dehydrated. I think the place got a new manager recently, because I have been there a lot in the recent past and the manager I was used to seeing was gone.

I really hope this doesn't continue. I've used three rolls of toilet paper already today.

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Jennifer buckley
desmoined, US
Sep 03, 2012 11:17 am EDT

Employee at Merle hay cicis rolled her eyes at me when I asked for shredded cheese
Then tossed the cheese to me. Ignoring me when I thanked her.

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Darkeraven
, US
Aug 09, 2014 2:40 pm EDT

It's true but it must only be some people. Cause my mom can eat it just fine but me and my dad both get sick from it. I think it's the cheese sauce because I tested it. One time I went I had two bowls of macncheese (with the cheese sauce) and spent half the day in the bathroom. Same with the macncheese pizza. And one time I went when they stopped selling the cheese sauce, and nothing happened. Then when I got home today my stomach hurt like crazy and I got diarrhea and bad stomach pains. Still feel like I'm gonna puke. And today I ate two pieces of macncheese pizza and a bowl of macncheese. Point proven. So some people must just be allergic to something in the cheese sauce cause it's not everyone. My friend can go without issues. But my other friend can't eat there at all.

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sabrinawsnc
kville, US
Sep 11, 2013 5:58 pm EDT

Should'a punched that cheese holding ### in the throat!

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4:11 pm EST
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CiCi's Pizza used to work at one

I used to work at this Cicis until a week ago. I had to go to the police because my boss was sexually harassing me. Of course he denied everything and there was no proof because the cameras only rolled back 48 hours. He knew the angles of the camera. Well I went to get my check today and they wouldn't give it to me because I had there uniforms. They are withholding my check for a couple shirts that stink of Cicis and a hat that's covered in makeup underneath. I will never go back there for anything. The pizza is gross and low quality and management is poor and treats employees like crap.

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CiCi's Pizza customer service

I always cicispizza with my family, and I do not drink sodas, I have my own water, and the cashier, I always charges a drink my husband claim, and said he could not eat there if we wanted to buy drink give I get it done in the pants pocket, I believe that is the nanager, who goes by different dress, blue shirt walks tender

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CiCi's Pizza public sidewalk

I was waiting for my wife outside cicis to see if she wanted to eat there I was standing away from the doors and the maneger I could not wait there on a public sidewalk.2

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CiCi's Pizza rude

Completley rude! I asked for a pizza to be made bc when I went in, all the pizza was old and dry looking, plus I didnt like the selection. I asked for pepperoni, sausage and bacon, the man told me he had pretty much the same thing coming out in a few seconds, so I waited. This pizza included ham... I dont like ham on my pizza, but I picked it off anyways but the pizza still had the ham flavor. I asked if they were bringing out any cheese sticks. The man said we dont make cheese sticks! I know they do bc it was always my favorite part of the buffet! Then a couple came in and asked for a specific pizza and pure got a lil number on their table and brought to them. Thats the service that I shouldve recieved as well! Its not even all about the food, the man was snobby and rude. If he doesnt like his job, he should work else where!

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JELLER
, US
Sep 18, 2009 3:43 pm EDT

I DONT KNOW WHO GETS THIS COMPLAINT, I'M HOPEING CICIS BUISNESS OFFICE. MYSELF AND MY MOTHER HAD VISITED CICIS QUITE ABIT AND HAVE HAD GREAT TIMES MANY OF THOSE VISITS. HOWEVER THERE IS A MANAGER BY THE FIRST NAME OF ERIC WHO HAS EMBARASSED THE BOTH OF US, BY MAKING COMMENTS ON HOW MANY TIMES WE WALKED UP TO THE BUFFET, LIKE WHERE ARE YOU PUTTING IT ALL, OR I WOULD NOT HAVE BELIEVED IT IF I HAD'NT SEEN IT. I'M NOT A PETTITE WOMAN AND AND MOTHER IS NOT EITHER. ALTHOUGH I CAN HANDLE SUCH COMMMENTS IT DID OFFEND ME AND MAKES ME LEARY ABOUT GOING BACK. I DID TELL THE OTHER MANAGER ABOUT THIS ISSUE, HE WAS MORE THAN KIND AND GAVE ME AN AMAIL ADDRESS TO LODGE A FULL COMPLAINT, HOWEVER I COULD NOT GET THE SITE TO COME UP. THIS IS THE EMAIL ADDRESS ( welcometocicis@gmail.com ) I WOULD LIKE TO BE CONTACTED IF AT ALL POSSIBLE. THANK YOU FOR YOUR TIME. T.J.

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Idocare
Washington DC, US
Apr 06, 2012 1:14 pm EDT

you shouldn't go there anymore

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Christina Marley
Tampa, US
Jul 23, 2010 6:24 pm EDT
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I could not find a place to compliment the Cicis we visit. We go to the one in Tampa Florida at 56th and Fowler. The managers are Kurt and Jason and we are very happy with the friendlyness of all the workers and williungness to help us. I know it is not just because we are senior ciizens, because we hear them be friendly with everyone who comes in and everyone who leaves. We would recommend this Cicis to anyone. Mrs Christina Marley. Chrisattampa@aol.com

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CiCi's Pizza horrible service

I am currently in the cici's pizza now. We got five people here. We ordered a custom made pizza but they refused to let me order the second one until we finished the first one. I thought is all you can eat here? Why can't we order when we want to? I don't have all day like the people working there and wait until I finished one pizza then order it and then wait for them to make it when I can just order it ahead of time. Horrible Customer service, why do I have to pay to come eat and fed up with attitude? Will never come back to this location anymore. I rather drive
10 miles to the other location.

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Update by HPTSANG
Feb 07, 2012 6:35 am EST

If that is the case, why did I saw then brought two custom made pizza at the same time to a party of 3 ? When we were still waiting for our pizza? I had to go to them 30 mins later and ask where is my 2nd pizza and she was like "oh, you still wants your pizza?" I went to her with the pan when I finished my first one and said " can u make my 2nd pizza now?" and 30 mins later she asked me you still wants your pizza? There are noting to do for being selfish. I think it even involve of discrimination!

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Iyesha Cotton
, US
Mar 21, 2016 5:48 am EDT

My family off 12 and I went to Cici's pizza and the service wasn't good. They told us we has to stay in the front because the lady had already cleaned the back. The front table's were small and we had to seat apart from one another. When we asked for a pizza we were told we had to wait for it to be on the table for everyone and that we couldn't.

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In my opinion.
, CA
Feb 07, 2012 3:16 am EST

It's "all you can eat" but on THEIR terms. They know they will lose money and run out of product/ingredients quicker on larger groups if they keep dishing out pizzas willy-nilly. By making you wait till you finished eating the previous pizza, the staff are hoping you will be too full or too late to order again. Most restaurants that offer free refill on drinks, won't serve you another untill you've finished the previous. It's only fair and the right way. Unless you are young, selfish, and ill mannered.

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CiCi's Pizza health code

My husband and I went to the Watertown N.Y. location, we had never been to a CiCi's before. The food was so-so. It was the health and sanitation practices that were sadly lacking! First we saw a employee sweep off a messy table with a broom used on the floor, we know this because we saw him sweep the floor next. He did spray something on the table and wipe it off, but it was still pretty disgusting! Then we saw the same employee sweep a salt shaker out from under a table with said broom, the cap fell off the shaker, he bent down put the cap back on the shaker and replaced it on the table! Not 5 minutes later a young man came out from the kitchen carrying 2 pizzas he was not wearing gloves, I had seen him handling other things in the kitchen earlier. Granted the pizzas were on pans, but if they had been mine I would of refused them. My husband and I have worked in restaurants, sandwhich shops, etc. for over 20 years, we know the codes. Can we say "cross contamination", I'll bet the health department can!

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CiCi's Pizza fundraiser check not received

I am extremely frustrated with Cici's Pizza. I scheduled a fundraiser for a non-profit organization of which I am a member. This fundraiser occurred over 2 months ago and I have still yet to receive the check for the funds we are due. I have called numerous times only to be told that they are working on it and am given a PROMISE that I will be called as soon as they have the check ready. I am always the one to call back and check the status only to continually be told that the check is still not ready. This is unacceptable and I highly recommend that nobody gives Cici's Pizza their business. Definitley do not set up a fundraiser with this company.

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CiCi's Pizza get a room!!!

I went to eat at Cici's today and the manager was behind the swinging door kissing his nasty looking co-worker. Then he was taking a pizza to a customers table and intentually walked by the same co-worker and rubbed his private area up against her rear end. This was just sick GET A ROOM PEOPLE! For christ sake we were trying to eat.

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CiCi's Pizza no baby changing table

Came in with my husband and our two children, one being 2 years old. Went in to the ladies restroom as I do anywhere else to change my baby. And to my surprise there wasn't anywhere to change my baby. I had to change her on the sink. Cause I wasn't about to change her on the floor. I put all the paper towels I could and had to embarrassing apologize to the woman who had to wash their hands right next to me. I feel if you have young children games, young children high chairs, children cups and children candy machines.WHY WOULD YOU NOT HAVE ANYWHERE FOR YOUNG CHILDREN OR PARENTS FOR YOUNG CHILDREN TO CHANGE THEM PROPERLY! It was embarrassing and upsetting. I was told by two of the workers at this Cici's that their manager Adrian has been told about it numerous times and claims that he doesn't care or plan not to do anything about it! That is unacceptable!

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Debra F
Gray, US
Mar 30, 2011 2:11 am EDT

WOW
Jessica, first of all, I can't believe that a family oriented business would not have one. Especially a restaurant. Changing tables were around when my kids were little and now I have a grandchild.
I suggest contacting a corporate office and "suggesting" that a changing table be added to this location.
Second, don't feel like you are the only victim of attack on this site. I have seen old folks, handicapped folks, minorities, and everyone in between attacked on here. This is just so sad!

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Aubrey'sMommy29
, US
Mar 24, 2011 5:21 pm EDT

Wow. You people are so mean. Judging by these comments, I would assume you are all childless. Parent with babies should not be limited to where we can eat or what stores we can shop at just because we have babies. And for Stealth Pilot... not just 'babies' wear diapers. My cousin is 4 and due to a medical condition, he wears diapers. You may want to get you head out of your behind before you open your mouth. Any place that serves/sells food should have facilities for every guest, regardless of their age. They cannot discriminate against the handicapped so why would it be ok to discriminate against those guests in diapers?

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JKDE
, US
Mar 12, 2011 5:36 am EST
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A baby in diapers is a baby. Cici's has young children games, young children high chairs, children cups and children candy machines for children. Children don't wear diapers. Baby's wear diapers. When your baby grows up and stops wearing diapers then go to Cici's. Changing a diaper on a sink that customers are trying to use is pure gross.

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CiCi's Pizza poor quality pizza special

Cici's pizza
It is disappointing when you don’t get what you expect of paying for an advertized item. I purchased three pizza 9.99 special from cici’s pizza in niles il. When I got the pizzas home I found them to be nothing but paper thin pizza sauce and paper thin cheese in the center and few pepperonis on them. I contacted the cici’s pizza; they told me that they will contact me after they investigate and call me back. I never got the response, then I contacted the cici’s again, they had no idea who took my info, so I gave up and decided to return what is left from the pizza to the store, once I got there they told me that it is not enough pizza left for them to replace or refund.
First it appears that in this store right hand doesn’t know what left hand is doing, poor management and bad quality pizza for the money. I don’t understand why making junk pizza when you could have a better supervision to make the pizza little nicer rather than just through few little pepperoni on a 12” flat dough and sell them 3x$9.99, I purchased same pizzas in southern state, they were much better quality, guess this store is trying to save more money by cutting on quality and creating unhappy customers. I do not recommend to anyone to buy the 3 pizza specials from this cici’s in niles, il. Poor store management, terrible and rip-off pizza for the money. Perhaps it is better to eat in

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Dianne932579
, US
Feb 26, 2012 2:08 am EST

The food in Bowling Green, KY is the same, paper thin and poor service.

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CiCi's Pizza can't get order right

I've ordered a pizza to go on multiple occasions from the Cici's in Kingwood TX and have had to have them re-make the pizza several times because they can't get my order right. I've been told by two different managers that the reason for the wrong order is that there kitchen staff does not speak English and has a hard time understanding my order. My question to Cici's would be why are they hiring people who cannot speak English? In order to be a citizen of this country you must be able to communicate in English so is Cici's hiring illegals? If not, my hope is that they can hire people who are able to understand a basic order.

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pobarjenkins
Minneapolis, US
Jan 24, 2011 2:10 am EST
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"Work in my state you must speak English." What state do you own?

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Thunderwolff88
Garland, US
Jan 24, 2011 1:52 am EST

If your going to live here, learn to speak English.If not go back and kick the hell out of them tell them to go home.Work in my state you must speak English.

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FDL_HOU
Houston, US
Jan 24, 2011 1:45 am EST
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Well if they work in a public pizza restaurant, they should understand the "basic" terminology of ordering a damn pizza.

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pobarjenkins
Minneapolis, US
Jan 24, 2011 1:20 am EST
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"In order to be a citizen of this country you must be able to communicate in English so is Cici's hiring illegals?"

Have you ever heard of a green card? And yes, you can be a citizen who speaks poor English. What if someone is born here, but there family members speak another language? And to pass the citizenship test, you don't need to speak excellent English. A basic understanding is satisfactory. Please don't jump to such conclusions without considering all possibilities.

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FDL_HOU
Houston, US
Jan 24, 2011 1:12 am EST
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Or call in and shout LA MIGRA (Immigration)

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CiCi's Pizza cockroaches

Went to eat with my family at CiCi Piza and cockroach CAME crawling up the wall across to my plate... call mfr and all he wanted to do was to give us coupons for another visit..Who wouldngo back to such a nasty place...nFinally he ave us our money backk..
I will turn them in to the the health dept.

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CiCi's Pizza bad service/food

Took family of 8 to CiCi Pizza, Enid, Ok today 4:00 pm - Sat.
We were the 3rd family there / there was No ice in the machine / No Pizza / No desserts / No cheese for salads - very little salad .
3 complaints about the Ice / No ice was put in the Ice machine for the soda machine for over 30 minutes / we had to ask more then 1st above Pizza ?
They were not busy by any means ...
Flies were a problem ... and the restrooms were dirty !
Will never take my family there again ... they have lost my bussiness .
Betty
Enid, Ok

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CiCi's Pizza adv. price 3.99

Cicis Pizza is advertising 3.99 special on TV. I wnet to this store on Hwy. 6 cashier charged me $5.49 regular price I ask her 3.99 special, she call the Manager and he told me that we are not the participating store, I told him that company is adv. as 25th anaversary special ten he told me that they will start this promotion from Sunday, he was very rude and unprofessional. I ask me give me in writting he refused that, I ask him form his name he refused to tell me his name did not have the name tag on, he gave me on visiting card from the cunter
and left. They charge me the regular price. I do not knoe why Cicis Pizza is advertising on National TV to attract
customer and then cheat them buy charging regular price.

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miss kuzma
Toledo, US
Jun 16, 2016 6:54 am EDT

cicis pizza really stink i would never go back there again in my lfe i went there 2-3-10 it was the wrost time of my life there were never any pizza on the buffet the manager kept smoking in front of the building i did not no what kinds of pizza was up half of the time most was dry also the salad on the bar was mushy it was the worst time of my lfe sorry they will never get my money ever again and the workers had better manager skills then she did.

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Reviewer23906
,
Mar 01, 2016 9:59 pm EST

My wife and I go to Cici's once a week and never left hungry. Today we did. A full tour bus of men stop and let there passengers line up and come in. The line was out the door way into the parking lot. There was no pizza out besides not being able to get in line for food. We deserve a refund.

Jesse

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blame the parents here
dfd, CA
Jun 16, 2016 6:54 am EDT

These places cost $6 for all you can eat at the most, you get what you pay for.

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kamoore
Valdosta, US
Nov 16, 2010 8:50 am EST

One night in March 2010 I dropped my 13 and 15 yr old off to eat with their friends at CC's which is located in a plaza. While eating more teenagers walked from the mall to CC's which is located across the streets. apparently some of the kids was standing outside the resturant and in various parts of the plaza. my kids had finished up eating and called me to pick them up which will take me no more than 5 mins. to get to the location they walked outside to wait for me and in that process an employee from inside of CC's came outside with one of his friends they preceeded to cuss the kids out and call them out of their names and then got into their blazer truck and drove through the parking lot at the kids as if they were going to run them over. One of my kids were standing on the sidewalk and the other had one foot on the sidewalk and one off the employee drove forcefully fast towards my son and he had to run farther onto the sidewalk to keep the blazer from hitting him. I arrived while the police was talking to about 10 of the kids that did not run. The police said he was speeding up into the parking lot because he got a call that it was a bunch of kids in the parking lot fighting and I lot of the kids ran and that the group of kids he were talking to had just stood there so I asked what was going on the kids was explaining to the police and myself what was going on which was an employee came out cussing them out, calling them out of their names, and tried to run them over the officer replied "to the kids they were just words, words dont hurt nobody and what did they do" the kids that did not run said they didnt do anything that they was just standing there waiting on their rides to come pick them up my son then told me as well as the officer the guy almost ran him over that he had to run out of the way. they told the officer that the driver worked in CC's the officer told the kids that he would make sure the matter is handled. I walked into CC's to talk to the the manager the officer then joined me the manager gave the officer the info of the employee the officer tried to call the employee but didnt get an answer I told the office that I was upset because he wasnt really trying to get to the bottom of the situation as I was complaining to the officer the driver and his friend was pulling up going back into the store the kids then told the officer the guys were back and were about to walk back into CC's the officer stopped them and talked to them and that was it by that time there was only three kids left I told the officer I wanted to file a complaint before he got the paper work out the told the kids "a false statement is a crime " they said that yes they knew that. The officer then repeated to the kids not one but two more times that a false statement was a crime they told him again that they know it was a crime.I then got even more upset and asked the officer what was he trying to imply to the kids I told him basically he had already judged them and was calling them liars I told him to just let them right their statements. the following day I went to CC's to talk with a manager a gentlemen came out to speak with me I spoke with to me I was asking him did he hear about the incident that happened the prior night he said he didnt hear of it I then was explaining to him what went on and that the police was called he then told he that the employee was just trying to clear out the parking lot I told him that it wasnt handled in a professional was and that innocent kids could have been seriously hurt I then asked for thr corporate number because I didnt like the outcome I got from him I didnt even get an apology. He wrote the corporate number on a card I then wasen him what was nis name and position the told me his name and told me he was the owner of that store. I then checked back with the police department the officer on duty that night had closed the case with out investigating into it more. I was really upset I then filed a complaint on the officer I dout if anything was done to him I live in a small town and everybody is in a buddy buddy system around here thats why I'm writing to higher powers to see if something could be done about this situation and to make sure it dont happen again.

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Sick of cleaning bathroom
Levittown, US
Oct 23, 2010 1:14 am EDT
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Not just that but he was in war n saw legs blown off n ate MRE's. N none of that made him sick. But this commercial made him throw up his dinner more then once

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Sick of cleaning bathroom
Levittown, US
Oct 23, 2010 1:09 am EDT
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First time me and my boyfriend saw cici's commercial the lady grabbed salad, pizza, and a sticky bun. Within 10 second my boyfriend was in the bathroom throwing up. Next time he did the same. 3 months later we just saw a new commercial. I thought he was pretending when he said he was gonna throw up... but before the commercial was over he was throwing up. I never seen him throw up from a commercial or food for as long as I been with him. Its sick the combination They show on TV. No one should eat salads n pizza n sticky buns. Its not a good combo. I can never go there because of their commercials.

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kika100
s, US
Oct 11, 2010 11:53 pm EDT

i agree with Anis Mirza your right now for does of you saying all that about being ignorant you should know that in this time about 85% of Americans don't read and about 75% don't see and i can continue but it will be getting down to your level and one more thing i am a proud Mexican Who is working in the USA and paying taxes so you can say you are a proud American whom only have time to be on the internet all day

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sstone23
Sacra, US
Oct 02, 2010 1:44 pm EDT

Some stores are corporate and follow headquarters while some stores are franchises and are owned and operated by hard working AMERICANS (which I'm geussing you are not) so they cannot always compete with the huge discounts corporate can offer. That's why at the end of the commercials or at the bottom of the screen they always say "PARTICIPATING STORES FOR A LIMITED TIME ONLY".

Besides, if you don't want to pay the extra freaking dollar without putting up such a fight then you shouldn't be going there anyway... I don't want people like you sitting in the same restaurants as people like me.

:)

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root4roo44
Akron, US
Aug 11, 2010 11:16 am EDT
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What kind of [censor] wrote this? Try getting your GED before you start ranting.

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CiCi's Pizza too bad to be true?

Cici's Pizza Buffet has removed almost all the ingredients from their salad bar. No more cheeses, no more olives, no more peppers, no radishes, no cucumbers. Pretty much just dressing and croutons. It's hard to believe a national chain would all but remove a salad bar. They also discontinued their wonderful bread sticks. What were they thinking? Has Cici's adopted Wal-Mart's "hillbilly marketing" strategy? This means that if they have a product that people love and buy all they can stock, they discontinue it. At Wal-Mart, you can't buy the same thing twice.
I'd also like to point out that Cici's used to be one of the friendliest places ever. The manager and all employees acknowledge everyone that came in the door and also when you were leaving. On my last visit, there was a different manager (a Mexican man, don't know his name). All good things come to an end.

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squirtm
Central, US
Jul 03, 2013 8:35 am EDT

How about that greasy floor..I was giving a bowl to fix some noodles t0 go for my grand baby. I've done this several times in the past, and every time this tin bowl was so hot you could barely touch it, let lone walk out with it. Well the last time i did this, I go to turn around with some lady bumping into me, when she did, this hot bowl folded up on me, and needless to say, i ended up flat on my back with red sauce everywhere. Hit my head really hard so I ended up at hospital with a concussion. Up until now I loved Cici's, but have issues with that to go bowl. So I'm getting a lawyer, not because of the greasy floor, and it is slippery, but to prove a point on this to go bowl.

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Ken Muir
Santa Fe, US
Apr 15, 2010 8:03 am EDT

I slipped on a Cici Pizza floor near the salad bar. The floor was extremely greasy. This might explain why they cut the meat and the cheese. I could have sued but then the pizza was pretty good. It is likely that Cici's was litigated against by others who did slip on a greasy floor. A few hundred lawsuits at $5, 000, 000.00 a whack will change store policy.

Tj

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willman35
Goose Creek, US
Jan 17, 2010 3:42 pm EST

Are you sure this wasn't just a local thing? Because I have 3 Cici's Pizza places where I live in my city in SC, and all 3 still have all the salad extras, the breadsticks, the nice greetings, management, etc. Even the Cici's I went to in Pace, FL about 1 week ago had everything I just mentioned as well.

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CiCi's Pizza food poisoning and derogatory treatment of a customer

I picked up my 2 kids from the daycare yesterday, they requested they wanted some pizza, so I took them to cici pizza at skillman and whitehurst, placed an order, they were really very hungry, the pizza lady said it would take 15-20 minsto be ready, so while we were waiting i picked up 2 slices of pizza from their buffet to give to my kids . An employee from the cici pizza by name Joe C came up to me, telling me I have to pay him $4.26 for just 2 slices of pizza, so I said, OK when the pizza I ordered get ready, he should take away 2 slices from it.As we were still talking, one of my kids, the one who ate the pizza started vomiting, thr vomiting was really really very bad. Joe C went to remove the 2 slices of pizza from the one i ordered, he completely ignored my son who was vomiting, what Joe C was after was the pizza. I suspect food poisoinig. Joe C further threatened, he was going to hit me if I don't leave the cici Pizza outlet.
I never knew there are so much hatred in this Guy Joe C, I normally take my kids to that partcular outlet. The threatening from Joe C got so bad, I left the CICI PIZZA in a very bad mood accompanied with my son who Joe C poisoined.This guy should be made to pay for his wickedness. email me at [protected]@yahoo.com Norah O

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Dc1991
, US
Mar 29, 2011 9:37 pm EDT

order some education

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alissa81
Chatham, CA
Sep 23, 2009 5:51 pm EDT

this sounds very untrue.

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3:06 pm EDT
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CiCi's Pizza bad experience

Hello,

I went with my family to have dinner at cicis pizza for the first time and it was a horrible experience.. All the plates were dirty, and the cups too. The cup my daughter had been gaven had a leak, we asked for another cup and it was okay. Then as we all walked toward the pizza buffet, there was slices of pizza on the floor. We were all so uppset that we didnt want to eat there never again! The pizzas looked old... It was just unpleasant! But i figured that the place was miss taken care off because the manager spend most of the time outside smoking a cigarette. I dont blame the employees for not doing their job i really think the manager which was a young man around his 30 yrs wasnt doing a good job! This happened thursday, july 23 around 7 pm.. Please do something about this because i would like to give it another opportunity! Thank you very much.!

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mattuman
North Versailles, US
Aug 05, 2009 9:42 pm EDT

I went to cc's in monroeville pa Aug 4th at 6:oo pm and there where very few other customers. first I saw the casher dig her nails into a plastic bag of carrrots to open then, no gloves . Next an employee was wipeing down the pizza slice station while towing an open can of nasty looking table scraps behinde her, while i was behind the nasty can at the slice line. After sitting and eating our dirty plates had piled up on our table rather than being removed while we went for seconds. I then scanned the dinning area only to see about eight tables also heaped with nasty looking leftovers. Then seeing two brooms and a dust pan leaning against the wall in the food prep area i was ready to scream. No one employee looked as if they could have been the manager as they all seemed to be under the age of 25...well why stop here ...a huge slice of bread lay at the foot of the soda satation and the waste can in the game area was thick with food ### on it's flap. I guess I should have know better than to go into a place were an employee smokes a cigetatte at the front door while talking to a boy friend who sits in his car blocking the entrance. It will be a long long long time before I ever go into cc's again but, first i'll look before I eat

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4:36 pm EDT
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CiCi's Pizza poor supply of food

My husband and I have been to CiCis in Roanoke Rapids
N.C. ALOT ! It has always been very good with pizzas
steadly coming out and the buffet stayed full. Today
everytime the cook took pizza out of the oven he put it
under the counter and there would be like 4-5 1/2
empty pans on the buffet. My husband finally asked if
he would please put more on the buffet. He put out one
more. I left very dissatisfied and don't know if I'll go
back. It's a shame that everybody kept going back to
see if anything else had been put out. I didn't think I
should have had to pay for the meal. I guess I
should have asked for the manager.

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Billy Woody
Agoura Hills, US
May 23, 2009 6:01 pm EDT

As the owner of a CiCi's in Florida I am ashamed that you had a poor experience at a CiCi's near you. Having a full, hot and fresh buffet is one of our standards.

Now there may have been some unforeseen excuse as to why this happened but it would still be unacceptable. As an owner I would want to know this happened so that I can make sure that it never happens again. Without you we have no business.

I suggest you speak with the manager and voice your concern about what happened. Hopefully they will handle it in a professional manner and take steps to make sure it does not happen again.

Good luck and again my apologies for the bad experience. I hope you give us another chance.

Billy Woody
Owner CiCi's 808 in Tampa, FL
info@cicis808.com

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CiCi's Pizza very little pizza

Hi,

Just a note of concern. We eat at Cici’s Pizza often and love it. We mainly eat at the restaurants in Concord, Boone and Statesville, NC.

This past weekend we attended a festival in Kernersville, NC and ate dinner at the Kernersville, NC Cici’s. We arrived at about 7:30 pm on Saturday May 2, 2009. The restaurant was had a few people in it...not really even half full. We were not greeted with any ‘Welcome to Cici’s” till we were finally noticed standing at the register by the one girl at the front. Once we ordered, she did not give us our drinking glasses (ordered soft drinks) and we had to come back and get them. The main complaint is that we were in the restaurant about 45 minutes total and there never was a decent selection of pizza. Many of the rounds trays were empty and some had only a slice or two. When we did get a slice from those on the counter they were lukewarm. We did not get a special order. We like it all and usually just select from what is on the buffet. When we did ask about more pizza coming out we were told that more was coming, but we only saw two new pizzas come out during the time we were there. There were only about15 brownies in the pan the whole time we were there. We love Cici’s brownies, but he one’s out there were not fresh and stone cold. There was no desert pizza, no cinnamon rolls and only a few brownies. When we did ask about the brownies we got the same answer, more coming out, but they never did. We love Cici’s pasta, but there was not any pasta, only sauce. We asked about more pasta three times and got the same answer, ‘more coming out in 5 minutes.’ We waited the whole time for more pasta and none ever came out. Even other guests were making jokes about the ‘slim pickings’ on the buffet. The person who appeared to be the manager ‘on duty, ’ seemed to spend more time joking with the other workers only glancing at us briefly when we asked about more food and gave us the standard answer that more was coming out...we never saw it. We got a few slices of pizza, no brownies, no pasta and very poor service.

While we will still eat at other Cici’s, it will be a long time before going to the Kernersville store again. Thanks for offering at most of your stores, great food, great service and a great value. Kernersville, NC just seems to be the exception, as it was not a good experience at all.

Tim
Salisbury, NC

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Phone number

+1 (972) 745-4200

Website

www.cicis.com

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