Complaint Rating:

Company information:
CIC Triple Advantage
California
United States

On Mar 25, 2008, I signed up for my free credit report at an online site called CreditReport.com. There was a 30-day free trial period during which I can cancel at any time. I received and printed my credit reports and everything seems OK. On April 8, 2008, I canceled my membership and I got my cancellation order. I was told in the cancellation confirmation that I will still be receiving notifications in my e-mail until the end of the 30-day period.

Three months later, I noticed that a credit card account that I seldom used was being charged about $30 each month. When I called the phone number 877-481-6825, for the company CIC Triple Advantage, I found out that their web site is FreeCreditReport.com and that I have unwittingly signed up for membership in a monitoring service that I do not need. They told me that they did not receive any cancellation of my membership. For monitoring my wife's and my credit record, CIC Triple Advantage is charging us $15 a month each.

I called CreditReport.com to find out what happened with my cancellation notice. That's when I found out that they are actually two companies but they deny any wrong doing. CreditReport.com confirmed my cancellation notice but they said they have no obligation to notify FreeCreditReport.com because it is a separate company.

I filed a dispute form with my bank to see if the charges can be reversed, but at this point, I have very little hope it will happen.