Complaint Rating:

Company information:
CIC Triple Advantage
United States
www.freecreditreport.com

Today I looked at my account and saw the few dollars I was going to use for gas had been taken leaving me only 6 dollars in my account. I called my bank and they said I could dispute the charge, but didn't know how long I would have to wait for my funds. I then called my finance almost in tears. (We just moved two weeks ago and are a little tight on cash.) He told me to go back to the website. (I had used http://www.frecreditreport.com) So I did. I remembered my log in. Once in I looked for how to cancel my account, Turns out you have to call a number other than Customer Service. (To cancel you "subscription" call 888-829-6560) I also was furious with the lady ( Michelle, Agent # 4283) and demanded my money be returned to my account. They had charged it this morning. She said it would be refunded within 7-10 business days. If I don't see it I WILL be calling them back!! I hope this works. When I typed CIC Triple Advantage into a search engine to find a number, this complaint line is the first thing that came up. I knew I was in trouble! And worst of all. The lady asked me why i was canceling, and why I didn't find the monthly access to my credit report helpful!!! Maybe because I ALREADY KNOW WHAT IS ON MY CREDIT!!! Huge scam affecting many I am sure. I am glad I was able to stop it early!!