Complaint Rating:

Never requested service. Never ordered credit report. Unsure how the obtained my card number. After noticing a pending charge from an unkown merchant, I called my bank. They advised me to call Triple Advantage. On the third try, finally got through. Rep's first words were "Social Security numer please?". Is she high? Was told that the charge was a sign up fee and could not be refunded. I could however cancel my ongoing service. I HAVE NEVER BEEN IN CONTACT WITH THESE PEOPLE EVER. I told her to cancel. My bank issued me a new card and number and refunded the "sign up fee". In the few minutes it took to call them after talking to TA they managed to slide a $12 charge on my old account. Unbelievable!