Complaint Rating:

This isn't a complaint against the company, I'm just giving out information to everyone that's going to complain on the company. I've dealt with FreeCreditReport.com before and have NEVER had any trouble with the website, nor have I been billed. All I had to do was READ THE WEBSITE. If you go onto FreeCreditReport.com before you even put your name in to get the report it says the following:

"IMPORTANT INFORMATION:

When you order your free report here, you will begin your free trial membership in Triple AdvantageSM Credit Monitoring. If you don't cancel your membership within the 30-day trial period, you will be billed $12.95 for each month that you continue your membership.

ConsumerInfo.com and Freecreditreport.com are not affiliated with the annual free credit report program. Under a new Federal law, you have the right to receive a free copy of your credit report once every 12 months from each of the three nationwide consumer reporting companies. To request your free annual report under that law, you must go to www.annualcreditreport.com."

So... they're already letting you know you have 30 days to cancel the membership you're joining. Just in case you don't catch that one, right after you put in your credit card number it also says this:

"Payment Information:

When you order your free report here, you will begin your free trial membership in Triple AdvantageSM Credit Monitoring. If you don't cancel your membership within the 30-day trial period, you will be billed $12.95 for each month that you continue your membership. If you are not satisfied, you can cancel at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee. "

So... it LITERALLY tells you "Hey, if you don't cancel, you'll be billed for our monitoring service, but if you cancel you won't be billed." Now if you want to cancel... it's quite a simple process. You go to FreeCreditReport.com and click on the button that says "CONTACT US." And when you click there, lo and behold it says : "CANCEL MEMBERSHIP. If you would like to cancel your membership, for your security, please call our toll-free number at 1-877-481-6826."

So, if you people who are complaining about the site would actually take a second to read the words on there other than "FREE" you'd know why you're being billed. Also, I don't know if it's just my personal common sense, but any time a company says something is "FREE" and they ask for any type of PAYMENT INFORMATION I backtrack and re-read the website. Just a tip for all of you who plan to launch a complaint on CIC/Triple Advantage.