ChubbyChicoCharms.com
reviews and complaints

Thank you all so very much. I was going to order a necklace which reads "A piece of my heart is in heaven" My daughter's father passed away about six months ago, I have purchased the floating charms necklace not to long after but i saw this in one of the ads on facebook n thought of her. I created an account with them. I received an email for 10% off so I thought I would go ahead n get it. The code was not valid n I just received the email yesterday. while looking for promo codes I came across this site. I am so very glad I read reviews/complements/complaints. I thank all of you much for your words which I'm sure has saved me a stressful headache...bc beyer

I've had nothing but problems from day one. They never return calls and when they do, they pass the ball to someone else and say they'll call you back today "I promise". Today is May 12th and I've been trying to talk to someone in regards to my order since April 12th. Yes, I even talk to the owner myself and he was very nice. He promised he was going to make sure someone called me before 4pm on Monday, even gave me her direct number. Today is Wednesday, she never called and I've left several messages. My take on this is they truly don't need our business, we are perhaps to small for them. I have a few pages on FB, one of them with over 206k people others with 30k. A lot of these followers are jewelry makers and I had in the pass told them about Chubby Chico. Everyone I have recommended that became a client to them (about 50+ people), have never shopped with them again. They claimed the customer service is absolutely beyond horrible, some of them never received their orders or got refunds. I have to this date ignored what they've said and have given them a chance, but I can see even loyalty does not work. Honestly, I have no idea how they are still in business, I would never do this to a client, big or small, they pay my rent and they are all equally valuable. Very sad

I would like to revise our comment above.. We were able to resolve our issues with the company. I worked with the owner directly who was more than willing to resolve any issues that we had, we sorted out what needed to be done and we were very happy with our order and will continue to order the bracelets and key rings for our foundation!

I have been dealing with this company for just over a year. I have received the WORST customer service. My orders change with no notice and at times the orders are not complete with no resolution. The owner is absolutely horrible. We are a nonprofit relying on the items we ordered from them for proceeds. At no time did I feel comfortable with dealing with them.. I have actually felt harassed. Its a shame.. For a local business with a great product, I will NEVER deal with them again nor will I ever refer them to others. How she is still in business is beyond me!

I placed an order on Oct 5th, my credit card was charged on Oct 6th. I received a confirmation e-mail along with a post office tracking number on Oct. 7th stating that I would receive my order within 7-10 business days. After waiting until Oct 26th, well beyond the 10 days I tried e-mailing with no reply. Then I called, got answering machine telling me they would call m back within 24 hours. Wrong. Waited 2 days then when I called mailbox was full. Tried postal tracking number, post office told me number was assigned but package was never sent . Called Master Card who started inquiry as to why I was charged but had no merchandise sent. I then e mailed Chubby Chico Charms telling them I was going to inform Better Business Bureau and Rhode Island Attorney General Consumer Affairs Div. Boy did I get a scathing e mail the same day (finally) from Chubby C C telling me not to threaten them and that the AG had given them a business award. So be aware of who NOT to do business with !

I ordered a bracelet 3 months ago that I have yet to receive due to an error in shipment and they have been absolutely no help to me any time l have tried to call to straighten matters out. They're not willing to send out a new bracelet or refund my money. I will NEVER order from them again or recommend them to ANYONE.

I agree with Jayne. If you place an order you should get it, and if the order is wrong, then the company should resolve it quickly.
Evidently Earrings by Kate is a ### who thinks people should just give their hard earned money away to CCC. If its so hard to run a small business, then don't have one..People should get what they pay for.What about Jesse Kaufman who is owed 1335.00 for work done for CCC. Should she just Lol that too..Don't think you would if it were your money.Get a brain..I hope Marie C is doing a better job then previous worker..

Received my "Half my hearts in Heaven" bangel bracelet today and I am VERY DISAPOINTED. I know you get what you pay for but this is unexceptable. The charm looks like crap. It looks like it was found on the street. This was bought as a Christmas gift for my Niece who lost her Son 6 years ago. Tried calling the 800# and of course mailbox is full so now lets see if they will answer my email. DO NOT BUY FROM THIS PLACE!

I too placed a large order with Chubby Chico. I also received a text from Alana telling me since I had order gold in my items it would take longer. I have since placed several phone calls and emails and still no solution to this problem. I am not bored and I have given them plenty of chances since 1/15/2014 $149.00 worth of chances. I would never have order this much items but I had placed several small orders and I did receive my order and I liked what I got. Thanks for the number to the Attorney Generals` office that is my next step.

So incredibly disappointed. Ordered 4 Easter bangles about 3 weeks ago. The money was very quickly taken out of my account. Never received the bangles. Called Chubby on Thursday and they said they should be in on Friday. They were not. Called back Friday. Begged the company to overnight them because I wanted to give them out on Easter. Company said there is no way they would do that because overnighting them would cost $25. They were going to try to figure something out... And promised to call me back in 15 minutes. I confirmed my number with them and waited... No phone call back. I called Saturday several times. No response. Also emailed 2 times. So what could have been an easy fix made your company have one less customer. And as I share this, I see and know about several other disappointed customers! Too bad... prices are great and jewelry is great ... But customer service sucks. I'd rather pay more to get what I want... When I want it. Your off my list. :(