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Choice Home Warranty
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1.3 1359 Reviews

Choice Home Warranty Complaints Summary

92 Resolved
1258 Unresolved
Our verdict: If considering services from Choice Home Warranty with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Choice Home Warranty reviews & complaints 1359

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6:55 pm EDT
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Choice Home Warranty partial payment on approved work

Speaking as a contractor for over 30 years and as a service representative of several home warranty companies, this company isn't good for contractors. Don't trust a word this company says. You call to obtain a cost approval for work to be performed. After an hour on the phone, you may get approval but they don't necessarily honor that approval when it comes to writing the check. After receiving a partial payment for approved work, we called and that's when a manager steps in and contradicts the approval. This happened to me once too many times and there is no excuse for this whatsoever. Their 26 page "pricing guide" is intentionally vague. Once filled out, in our case, the price guide wouldn't upload to their site. Best I can tell you, I don't have any of these problems with any other warranty company. I currently have a 2-page letter written to this company to have my name dropped from their contractor list. As a Director and past President of our local builders assoc. I am recommending that contractors steer clear from Choice Home Warranty.

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IntelFix
Houston, US
Aug 06, 2014 10:53 am EDT
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Our company is starting to engage in a class action
lawsuit against Choice Home Warranty. We are looking for companies, or
individual contractors that are looking to get compensated for there
hard work. Please contact us if you are interested in joining us in this
lawsuit. Please contact us with a Email if you are interested, our
Email is intelfixar@yahoo.com and address it as "Choice Home Warranty
Lawsuit", please provide your contact information and we will get back
to you asap. General Manager, Intelfix Appliance Repair Oleg Krivoruchko

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Choice Home Warranty non payment for repairs

Never work for CHW! We had previously worked for CHW without any major issues. They were always slow to pay and never wanted to cover the repairs, but in 2013 they flat out robbed us and intentionally lied to us in order to get us to complete a repair. We argued over the price it take to complete the repair for a week before being told it was approved and go finish the job. Afterwards the "manager" said they had no intention of paying our bill and it is their practice to intentionally lie to contractors so they will complete the work knowing they will not pay them. I wish they were here locally instead I would collect from that lying ###. I could have filed a lien on the homeowner, but the warranty company is the one who said to do the repair and I did not want to take it out the homeowner, though we have before
for non payment. No contractor should ever work for these lying dirtbag!

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IntelFix
Houston, US
Aug 06, 2014 10:55 am EDT
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Our company is starting to engage in a class action
lawsuit against Choice Home Warranty. We are looking for companies, or
individual contractors that are looking to get compensated for there
hard work. Please contact us if you are interested in joining us in this
lawsuit. Please contact us with a Email if you are interested, our
Email is intelfixar@yahoo.com and address it as "Choice Home Warranty
Lawsuit", please provide your contact information and we will get back
to you asap.

General Manager, Intelfix Appliance Repair
Oleg Krivoruchko

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Hometech Hvac
, US
Jul 23, 2014 10:45 pm EDT
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They did that to me to

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2:15 pm EDT
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Choice Home Warranty will never pay claims

I purchased a home warranty in October 2013 from Choice Home Warranty. I filed a claim for my A/C because it was running all day in May 2014. The Contractor that was sent to my house said that he would not be able to get the parts to fix the unit and therefore would be putting in for it to be replaced. Choice Home Warranty denied the claim because they are claiming that it was a pre existing condition. They unit was working for the first 6months of the policy! According to what the people on the other end of the phone told me was that they can pretty much tell everyone that the problem is pre existing! They will never pay for a replacement of any kind.

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pfce
Memphis, US
Dec 02, 2014 11:09 am EST
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Your right about that! I am still waiting for the check they were supposed to send to cover a claim that actually was accepted!
They still have not sent the check, it was a 30 day wait that was put on hold until I pay another month of coverage.
Can't pay without the funds that they have so they are now deducting a month that has passed, and want to deduct this month too before sending the check. I told them no I want the check sent and no they can't deduct December.
I am filing a complaint with the BBB and consumer protection.

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Choice Home Warranty non - payment of services

Choice Home Warranty called me back in December with an "Emergency" Plumbing issue. They asked if I ever worked with home warranty companies, to which I replied "yes". They then told me they "would send me a work order and a contract to review" that "I would have 30 days to review the contract before signing" if I could take the care of the "Emergency" call.

I took the call as well as a few others and after reviewing the contract, which basically voided any and all claim to any money owed to me at their sole discretion, I called to tell them I could not sign the contract and suspended work. They then informed me that they would not pay me unless I signed the contract. Damned if you do and damned if you don't!

After 2.5 months of "negotiations" with Dennis Vong, I went ahead and signed the contract after Mr. Vong said "all he needed was a sign contract, everything else was complete", and "I could expect payment in about 2 weeks". Two months later I'm still waiting... Now Mr. Vong says "since your account is inactive it may take 3 months". Another person in accounting said "It could take a year".

This company is clearly and without a doubt a predatory company! I am embarrassed that I fell for this scam. Ultimately this complaint puts me in violation of the contract, but what do I care... I was never getting paid in the first place!

Stay away!

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IntelFix
Houston, US
Aug 06, 2014 11:02 am EDT
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Our company is starting to engage in a class action
lawsuit against Choice Home Warranty. We are looking for companies, or
individual contractors that are looking to get compensated for there
hard work. Please contact us if you are interested in joining us in this
lawsuit. Please contact us with a Email if you are interested, our
Email is intelfixar@yahoo.com and address it as "Choice Home Warranty
Lawsuit", please provide your contact information and we will get back
to you asap.
General Manager, Intelfix Appliance Repair
Oleg Krivoruchko

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5:59 pm EDT
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Choice Home Warranty poor customer service

4/1/2014 poor customer service. Received a call yesterday message was left on my voice mail. Person who left the message belched before asking for me not realizing they were on a voice mail. Didn't know who or what company the person was from until they called again today. I checked the number calling me and it was the same. Told the guy on the phone I wasn't interested in their service At the time not knowing these were the same numbers. Guy said so what is it the price. I said no I'm just not interested right now maybe in a few months. He ended wage call with oh ok "click ". That is when I checked the numbers and saw it was the same as the day before. Definitely would not buy from this company As a salesperson and human being you don't belch into the phone when you are calling a potential customer.

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Sugumad
Douglasville, US
Jul 20, 2015 10:07 am EDT

This company has very low cost coverage but when it comes to honoring repairs it is like extracting teeth, and they will go to any length not to have to cover the repair. Save the headache and go with a better company.

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12:15 pm EDT
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Choice Home Warranty misleading product with no coverage

I regret that I purchased Choice Home Warranty. They denied every claim I filed. The reason of the first denial was that they don't cover tear and wear. Second time they said that it was an extreme condition. I filed a couple of complains with the Better Business Bureau. These people have a job to look for excuses to explain their decision. Since they want to have an income, they advertise their product in misleading way. I learned a lesson never buy Choice Home Warranty.

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Update by frflady
Apr 02, 2014 12:13 pm EDT

I regret that I purchased Choice Home Warranty. They denied every claim I filed. The reason of the first denial was that they don't cover tear and wear. Second time they said that it was an extreme condition. I filed a couple of complains with the Better Business Bureau. These people have a job to look for excuses to explain their decision. Since they want to have an income, they advertise their product in misleading way. I learned a lesson never buy Choice Home Warranty.

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10:46 am EST
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Choice Home Warranty don't pay their vendors and rip off home owners

1/05/2014
This is a open letter regarding choice home warranty don't use them
I am a repair service that choice home warranty contacted several years ago.
At first all was good they paid all invoices which was billed out at my pricing, then a change, in order to submit invoices they wanted you to go on line to their site. To register on the site they needed a price guide on repairs.
I called to inform them that we have a "you pay my pricing trip, parts and labor" agreement. I was told it's just a formality but to complete the registration I must fill out the price guide. Big mistake on my part, I trusted them.
Soon the repairs that were authorized for one price, but the checks were short on money.
When I called accounts payable to explain the shortages, at first they were very accommodating to try to straighten it out, but soon I noticed when calling in for authorizations the authorizations department started to become very rude disrespectful and hostile always insisting on trying to find a loop hole to get them out of the repair or insisting I stick to the price guideline or reduce my labor repair cost. When I refused any of their suggestions they were very hostile.
I also started to notice payment which normally came within the 30 days stipulated in our agreement started to take longer and I had to call accounts payable which never returned calls and when I finally did get through to a live person seemed to be very condescending. An individual at the time was a mr. Troy mcdermit was working to get this straightened out. I understand he is no longer there and the new vendor relations rep is a dennis long (who is a very nasty individual) whenever I call to find out status of the money shortage and when I can expect payment he was always still looking into it (Some invoices date back from june 2013)
Mr long tried to get me to do some calls out of my area by sweetening the deal the extra money, (Couldn't get anybody in that area to do service for choice, gee I wonder why?) I declined pointing out that why would I go deeper into moneys owed to me by choice settle the back invoices and come up to net 30 days then we can talk.
After reading a letter on this sight from a kwest who is a contractor owed $3, 000.00 I guess I should consider myself that they only screwed me out of $530.00. All the shortages from june 2013 till the present of $530.00 which mr. Dennis said he would look into never materialized. Speaking to a jennifer on january 3, 2014 she to gave me the standard run around of still investigating and waiting to here back from the people in charge.
Since they owed me the money I decided to treat them they way they treated me by putting off any future repairs, parts on order became low priority and when chioce called I gave them the same lame excuse they gave me "i'm looking into it" unfortunately the consumer suffered but I found that I can't keep doing work laying out money and not being paid for my work. When the consumer would call me regarding the status of the repair I would explain to them that choice doesn't pay their bills and therefore I put them on hold. The customer then called choice who would then call me regarding this unexceptable explaination the caller was usually dennis in vendor relations who would be very unpleasant and in informed him I can not complete jobs without payment for other jobs. He accused me of trying to hold choice hostage and I said to him that is what you have been doing to me for the past several months, where is my money that you owe me.
Needless to say I do not do work for them because in my opinion I think they prey on small businesses such as myself by giving us small amounts of work and paying for them, then increasing the work which increases the money what they owe us, taking longer to pay and then finding excuses not to pay us what they owe us and paying what they want, if we are lucky
. As far as the consumers complaints choice home warranty will screw you any which way they can. They will find any reason to not pay you by coming up with the most ridiculous excuses and since they do not pay us vendors, please understand that your repair issue no matter what it is ends up becoming low priority on our list of repairs.
My suggestion since you get what you pay for. Most of these home warranty companies work the same way. You would be better off calling in an independent servicer such as myself who is small family owned business and wants to keep you as a customer and will do whatever is necessary we may not be the cheapest, we care your not a claim number to us but a person
If the consumer still want a contract with a home warranty company please check them out do a search check the attorney generals office in the state that they are based in read reviews.
When I get a call from a home warranty company if I will do service for them, I google reviews from both repair vendors and home owners if I don't like what I see I refuse the request.
Another company like choice is a company sensible home warranty located in nevada stay away

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IntelFix
Houston, US
Aug 06, 2014 11:45 am EDT
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My company is currently starting the process to put a class action lawsuit on Choice Home Warranty, If you wish to be a part of this please get back to us asap. Our lawyers have told us that the more companies we get the better our chances of actually getting paid. Please email me your contact info so we can exchange information and talk further about this if you wish to do this. intelfixar@yahoo.com

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Ginger143
Las Vegas, US
Jan 10, 2014 4:14 pm EST

did you ever get paid? im and LV contractor going thru the same thing

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12:06 pm EST
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Choice Home Warranty they wont pay!

I am a contractor for chw at my wits end. Chw will not pay us. Today is 12/17/13 and we have invoices that date back to june. They give us the run around day after day, call after call, email after email. They even say "oh I didn't get that message" or "I didn't get that email." I mean they must really think that we are stupid because that is why we ask for return receipt's on emails.in this industry especially being a small business every penny counts. They owe us over $3000. I am sure the consumers do not understand that the contractor pays upfront for the repairs performed by the home warranty then the home warranty basically reimburses the contractor. We have been out this money for 6 months! I often wonder how many other contractors are screwed over by chw. I just called them and asked for the legal department. I got accounting. Sent dennis (Contractor relations) and victor (Vp) an email this morning. Both read. Neither one responded to. This company needs to be shut down! However, they must first pay their debts. Can contractors start a class action? Any legal people out there wanting to help this small business get what's theirs?

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IntelFix
Houston, US
Aug 06, 2014 11:48 am EDT
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Our company is starting the process of a class action lawsuit against Choice Home Warranty. If you are interested in joining in please email me back at intelfixar@yahoo.com and I will get back to you asap.

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muray gottlieb
Savannah, US
Jun 29, 2014 9:11 pm EDT

i was denied coverage 0f my 24 year old a/c air handler because they said it was not maintained properly. so i had my a/c man inspect and write a letter stating unit was not abused and not rusted and was properly maintained.. They still deny and I would like to go before an arbitration hearing in n. j.. In order to win I was wondering if any of you contractors have any info i could present pertaining to incentives to denying customers claims..I can't let them get away w/ this thievery and total dishonesty. Please email any useful info to migman613@gmail.com. I would love to burn them even if i loose money in the process. please help me get even. Thank you, Murray Gottlieb.

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Anonymous1026
Port Saint Lucie, US
May 05, 2014 11:02 pm EDT

Same thing here. Unfortunately, their whole business plan is to screw us. Hence the part of the contract that prohibits a class action law suit. But if you can find a lawyer to take it. I'm In! Post the law firms number here. Otherwise, call the attorney general, Dun and Bradstreet, and the BBB!

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sb door
Strongsville, US
Apr 16, 2014 3:04 pm EDT
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We are going through the same thing with Choice.

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Tired of being ripped OFF too!
Suffolk, US
Jan 30, 2014 9:43 am EST

I am having the same similar issue with Choice. I think it is time for us small businesses to start a class action suit. I am working on this as we speak.

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Choice Home Warranty handling of claims

Tried to tell me my 9 year old washer died because I had overloaded it. After I complained, was offered $150.00 which I have yet to receive. This was a Lady Kenmore Elite purchased as a close out. This machine was never overloaded - we are two elderly folks and I do about 5 or 6 loads of laundry a week. My daughter does maybe 3 loads a week. My microwave also went out; paid $395 for it 12 years ago. These folks offered me $170 to replace it. The cheap piece of junk microwave we bought is horrible. If my son and grandson had not been here from out of town, we would have had no one to install since my husband could not do it. The metal is so thin it buckles and pops when I clean the inside. The key pad is so stiff I have to push really hard on the numbers to get it to work. Safe to say this policy will not be renewed. Any suggestions as to who might be a really good home warranty company?

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radiokevin
North Hollywood, US
Aug 20, 2014 3:07 pm EDT
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I has the same problem with a Microwave and we settled on $200 but they would not install the new one.
I have 3 condos warranties through CHW. They have fixed everything BUT it is usually a fight, until you threaten to cancel and report them. Make sure if you have problems talk to your sales person, they are on commission so if you cancel they loose their commission. It's a typical New York type attitude. But so far I have found all the warranty companies are loosers.

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Choice Home Warranty denied repair

The AC unit in my home starts acting up in the beginning of summer. My property manager calls Choice Home Warranty CHW to get someone out to look at the unit. Well on top of being very rude they tell her that they don't cover ac problems if there is a leak and that they don't cover leak test. So I pay for the leak test. No leaks found and issue is very small easy fix. They tell my property manager that because I had a manufacturers warranty on it they can't touch it. The manufacturers warranty has expired people hence the reason I purchased a home warranty! So we go back a forth and I realize that my tenant is the main on suffering so I paid out of pocket for the ac unit to be repaired. CHW tells me that their technicians over charge them to make more money. Really?!? I called to cancel my services and now they want to work things out. So now retention wants to work out a deal to keep me with the company. How are these people still in business. This is a living breathing dangerously large SCAM COMPANY! Their contractors complain about them not paying them as well. STAY AWAY FROM CHOICE HOME WARRANTY.

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sammiller
Houston, US
Nov 01, 2013 2:58 pm EDT
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This company will do any and everything to deny your viable claim. I have read so many complaints on all the internet websites regarding this company and they are all the same. Choice Home Warranty WILL NOT PAY despite accepting your money when you purchase their contract. Complain ON EVERY SINGLE COMPLAINT WEBSITE on the INTERNET.

Check with your home state's REAL ESTATE COMMISSION to be sure they are even licensed in your state. File a complaint with your state ATTORNEY GENERAL and the NJ ATTORNEY General Investigator Richard Zitelli, who has a current OPEN active case against Choice Home Warranty.

File a claim with the BBB and write your state senators and representatives and let them know how Choice Home Warranty has taken advantage of YOU!

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Choice Home Warranty contract and confirmation num

I called then on the phone talked to guy name travis who told me I would rec a warranty in the mail and and confim email. never got it called back today at 615 tt customer service she said she would send one to me in email and to my home still no email, funds have been taken from my checking account

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sammiller
Houston, US
Nov 07, 2013 7:41 pm EST
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File Complaints On EVERY COMPLAINT BOARD you can find on the Internet, File with the BBB also. Please contact your home state REAL ESTATE COMMISION and file a complaint if you have a problem with Choice Home Warranty.There are open COMPLAINT cases with the FCC and NJ Attorney General. File cases with them all.

NJ Attorney General's Office:
Tell them you want to file a complaint against Choice Home Warranty.

Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us

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Choice Home Warranty got ripped off

July 20, 2013
To: Choice home warranty
ATT: Mr. Victor Mandalawi President Mr. James Moss President
Mr. David Baily Claim # [protected]
CC: To news Media across the 50 states
Subject: Warning to the American people, beware of this company

Bad company alert (choice Home Warranty)

This warranty company has been taking advantage of people for many years, refusing to pay claims filed by there customers. My proof, just go to the BBB web site and look at over 750 complaints in the last 3 years. There may be hundreds that never filed a complaint. They use the same excuse for a major component replacement. You did not have the proper maintenance preformed. Well they made a mistake using that excuse with me.
I read many complaints in my own state. I have worked with A/C for more than 30 years with automobiles. When you go to A/C class in the automotive school I went to, you learn all A/C systems use the same basic components. 1. Compressor 2. Condenser 3. Evaporator 4. Expansion valve and 5. Receiver dryer. Keep in mind this is a high pressure system. There gage readings are very close to each other, around 30 to 40 pounds on the low side and between 175 and 210 on the high side. These pressure reading will depend on the ambient temperature ( the out side temperature at time of charging).
Choice accused me of not performing the proper maintenance. I don’t know how they can tell that from 2000 miles away. Keep in mind I only had this warranty for 2 years. This A/C unit had a small repair in 8/3/2010 and the company preformed a complete system check and gave the system an ok after the repairs were completed. In 4/19/11 there was another small problem, they replaced the starter relay and capacitor. At this time they preformed a complete system check and gave the ok. On my end I hose off the condenser coil every 6 months also look for any signs of leaks or noise. For leaks you will see refrigerant oil. I keep everything away from the units for better air flow.
So lets look at the maintenance record . Complete service check once a year. Condenser coil cleaned every 6 months and a check over by me for operation and leaks. I take a lot of pride in taking care of my home. So Choice insulted the wrong person this time. I will defend my honor by showing Choice home warranty has no honor. This time you insulted a senior citizen disabled Vietnam Veteran on SSI. You should not of insulted a U.S. Veteran. This fight as just begun. I will make if my life’s ambition to destroying your company by just telling the American people the truth about your company with proof.
I am asking all Seniors, Veterans and all Americans that do not want to be cheated by this warranty company DO NOT BUY THERE HOME WARRANTY. Bad company (CHOICE HOME WARRANTY). Stand up all Americans and fight for the right not to be cheated and called liars. You worked hard for your money Enough is Enough. This companies lies must stop now.
I am asking all my Veteran brothers to stand up and expose this evil companies ways. All you seniors don’t let these people cheat you out of your retirement money. All other Americans you worked hard for your money do not be cheated by Choice Home Warranty. This company wears two faces one of an angle and one of the devil. May God have mercy on Choice home warranty because I won’t.
Let me tell the Americans a little about me. I had about 20 good friends when I went to Vietnam I was in the U.S. army. All 20 of my best friends were killed in Vietnam in the first month we were there. My younger brother was badly wounded and died later in the U.S. of his wounds. My older brother was ate down to the bone by Agent Orange and died in the U.S.. I am at the point in my life that I will not let anyone take advantage of me or anyone in my family.
My wife has high blood pressure and diabetes. She was having trouble breathing in our home because Choice home warranty stalled around for a week before telling me they will not cover the repair. I kept telling them about my wife’s condition but they acted like they just did not care. Well Choice you made my wife suffer now I am going to do my best to make your company suffer.
I have no choice but to keep my warranty because if I don’t I will loose my $2, 100 investment in my warranty. Please go to the BBB web site and read all the hundreds of bad reviews. You will see in the past 3 years there was 769 complaints against Choice Home Warranty.
This is what the ignorant person said at Choice. You did not do maintenance on the unit and it had a slow leak for many months. He then goes on to say if the unit was maintained they would of caught it and you wound of not needed this unit replaced. This man I can see has no experience with A/C systems, must be an office person sitting behind a desk. Because any certified A/C Technician knows better. This guy never heard of a blow out. I my 30 years of working with A/C I have seen it all. Lines blow out, compressor clutches melt, compressors seize, evaporators blow and fill the inside of the vehicles with Freon gas. On your home you have basically the same systems. I had my condenser unit in one house, the compressor started knocking they seized, this all happened with in minutes. Talking to many A/C home repair Techs, they have seen lines blow, compressors lock up, evaporators blow.
The guy at Choice is not an A/C Tech. because he would know this if he had any experience. So if he is a Tech. then he is just telling you what he was told to say by a company man. Because he never heard of a blow out. I saw one guy working under the hood of a car a line blew and blew him 6 feet up against a brick wall. You are talking 200lbs plus pressure.
My education 1. 12th grade grad 2. Heavy equipment school U.S. army. 3. Automotive school Michigan 4. Certified MACS mobile air conditioning society 4. Certified Adult CPR 5. Certified standard first aid 6. Journeyman AFL-CIO 7. When working; Certified in engine repair, brakes and Heating and A/C. Life member of the NRA, Life member of the VFW, Member of AARP, Member of the wounded warriors project. Also wrote 2 books since I retired. Not bad for an old fart.
This company is going to tell me about A/C. This company is a joke. Oh by the way the repair company that came out to look at my unit said it was the most well maintained unit he ever saw. These words came from a certified A/C Tech. This time Choice got an educated person on A/C and I can tell you this company has no idea what they are doing. I have never in my life heard of an A/C Tech diagnose a problem from 2000 miles away. You have to be up close and personal with a diagnoses.
So this tells me this warranty company is in business of taking your money and denying you service. I like the part where there company says and I quote: Never pay for covered home repairs again. What a bunch of lies. I will give Choice Home Warranty the chance to make this right by sending me a check for a maximum pay out witch is $1, 000. You have until July 22, 2013 to get back with me or this letter will go nation wide. Media outlets all over the U.S. will be sent this letter. I suggest you do not test my resolve. Now you have a chance to do the right thing or take your chances with the entire country finding out how you really do business. The will see the and nothing but the truth about your company.
Charles Alongi
Vietnam Veteran and proud

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Update by Charles Alongi
Nov 07, 2013 4:49 pm EST

I did one better. I sent a letter to 26 Attorney generals and Governors. Also sent letters to the real estate commissions. Also filed a complaint with the BBB and 6 other complaint web sites. Charles Alongi

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sammiller
Houston, US
Nov 01, 2013 3:01 pm EDT
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This company will do any and everything to deny your viable claim. I have read so many complaints on all the internet websites regarding this company and they are all the same. Choice Home Warranty WILL NOT PAY despite accepting your money when you purchase their contract. Complain ON EVERY SINGLE COMPLAINT WEBSITE on the INTERNET.

Check with your home state's REAL ESTATE COMMISSION to be sure they are even licensed in your state. File a complaint with your state ATTORNEY GENERAL and the NJ ATTORNEY General Investigator Richard Zitelli, who has a current OPEN active case against Choice Home Warranty.

File a claim with the BBB and write your state senators and representatives and let them know how Choice Home Warranty has taken advantage of YOU!

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Choice Home Warranty denial of legitimate claim

The letter to Choice Home Warranty below pretty much sums up my complaint. Anybody wanna start a class action lawsuit against them?

To Whom it may concern,

I have been denied a legitimate claim from CHW on my air conditioning system. Apparently the compressor locked up about a month ago and a service tech came out and diagnosed such at that time. My claim was denied because "Russ" with your company said it hadn't been serviced properly because I didn't have reciepts showing that. I told him I maintain all of my systems myself. He said he would call the tech personally and ask him for himself, which he did. According to an associate there when I was trying to reach Russ a couple of days later, because he didn't call me back as prompised, the tech told Russ that the unit looked good and had been properly maintained and this part does where out with age. She (the rep) was reading this directly from the file to me. I tried everyday from July 15 thru July 19th to reach him and every day I got some lame response such as "Russ will call you back shortly, Russ is leaving for the day, Russ will call you back tommorrow, etc. Today when I called the rep said " he is busy and will call you back shortly. I said "no" let me speak to his supervisor. In speaking to this other man, I don't remember his name because by this time I was extremely furious, he said my claim was still being denied. I stated that I had done everything asked of me, and that the tech that diagnosed the A/C unit had verified with Russ that the unit was in fact properly serviced. I am the lead building inspector for the Southeast Kansas Regional Planning Commission in Chanute Kansas covering 12 countys and 244 towns in se kansas, and have been so for 9 years. I inspect HVAC units, plumping, electrical, structural, and other residential systems everyday, for federal and state government agencys, for a living. I keep everything I own in tip top condition.
Because of this denial, I have cancelled my contract with CHW, and will be filing a claim in my local court against CHW for the amount which I will be paying out of my pocket to get this unit repaired, ($1, 710.25) and possibly some punitive damages for being without air conditioning for a month in 90+ degree temperatures, plus court costs. I have already contacted the HVAC company and the tech that is employed by them. They are more than willing to go to court with me and testify on my behalf.
After reading the horrible reviews on different internet sites, including the BBB site, and the A/C techs verification of the condition of my A/C unit, a judge won't have a problem awarding me the amount requested plus court costs. Especially since CHW won't bother sending legal council to court because that would cost them more than my claim. The contract I received in the mail does not state that any required maintenance must be done by "a licensed company", neither does the on hold recording with CHW, that I have listened to for hours because of being on hold for several minutes during every single call while Russ was avoiding me.
I wish I would have read the reviews on the internet before purchasing a home warranty from CHW, and certainly hope that anybody else considering buying such a warranty will do the same and avoid being stolen from, lied to, and given the run around like myself and others have. I hope someone, has time to start a class action lawsuit against CHW to prevent this type of theft from innocent homeowners like myself and the other hundreds or possibly thousands of people that have been ripped off by CHW.

Kevin LaForte

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bliom
Smyrna, US
Feb 24, 2014 11:46 am EST

I guess I will be running into the same thing! Feb. 9th I woke up at 3:00 am to a very cold house. My husband has medical issues and doesn't need to be in the cold for very long. Called Choice Home and was told to call their contractor (I was told when I signed up that they employed their own people and that I wouldn't be put on the bottom of the list to get service - ha!) Called contractor and he sent me a TEXT message to call someone else! All Choice Home would do was email me a reimbursement form because they had no one else in the area to come out! Called local company who came out and because unit was over 20 years old decided not to put more repair money into unit so bought a new one. Lots of rust in old outside unit, especially at bottom of heat exchangers that was probably putting CO2 in house. So far the 2 calls I have put into Choice Home have not been returned promptly and they have claimed that have had no response from HVAC co. that I used as to what the repairs would have been so they could reimburse me. Will check with state BBB and see how many complaints but at this point would be GLAD to join in class action suit. Never had this problem with other home warranty co. that I used - should have stayed with them. If anyone does want to go to court. let me know.

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R.Merriman
McDonald, US
Jan 19, 2014 7:40 pm EST
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Basically the same thing happened to us. They sent out a repair man to look at our heating/air conditioner unit, repair guy said he could find anything wrong with it (although it still wasn't working) and said we were using the wrong kind of filters (same kind of I have used for 20 years) and just wanted to sell us filters. I called choice warranty and advised that I wanted a 2nd opinion, they advised me that they would not pay for a 2nd opinion but if I paid for it and whoever I got found something wrong with it they would pay for it. I paid for a 2nd opinion and they called choice warranty (after several attempts to get anyone to talk to them I had to call and finally got them to talk with my 2nd guy). He advised them that the heating element had holes in it and that there was rust and I just needed a new unit. Then came the big news...THEY DENIED MY CLAIM BECAUSE IT HAD RUST AND I DID NOT MAINTAIN MY UNIT! Please...my unit is 20 years old, is an outside unit, all units have rust. This is just a big rip off, cancelled my warranty and got back what money I could to go toward the purchase of another unit. By the way, this is the dead of winter and we have been without heat 2 weeks at the time of this comment. If anyone has any idea of what we can do please let me know.

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sammiller
Houston, US
Nov 01, 2013 2:56 pm EDT
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This company will do any and everything to deny your viable claim. I have read so many complaints on all the internet websites regarding this company and they are all the same. Choice Home Warranty WILL NOT PAY despite accepting your money when you purchase their contract. Complain ON EVERY SINGLE COMPLAINT WEBSITE on the INTERNET.

Check with your home state's REAL ESTATE COMMISSION to be sure they are even licensed in your state. File a complaint with your state ATTORNEY GENERAL and the NJ ATTORNEY General Investigator Richard Zitelli, who has a current OPEN active case against Choice Home Warranty.

File a claim with the BBB and write your state senators and representatives and let them know how Choice Home Warranty has taken advantage of YOU!

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LanaMichelle
Piney Flats, US
Oct 25, 2013 1:16 pm EDT

Appalling the way they treat their customers is the nicest way to describe them. I have been without a dishwasher AND a dryer for over a month. We all have our own stories, but the bottom line is that they are scheisters that take advantage of their patrons. I'm assuming they hope we will get tired and give up but they picked the wrong person. I'm in for class action and also want people to know that filing in small claims court only costs about $60 and it usually settles the issue. Choice Home Warranty would have to send their attorney to your county and if they no show, you automatically win. That costs them way more money, so it would behoove them to pay up. Go to your courthouse and file. For $60, it's worth it to be a huge headache to them like they have been to us.

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Janis Elder
Kansas City, US
Jul 30, 2013 1:57 pm EDT

I too called CHW on my air conditioner, the repairman told me before he ever saw my compressor that the company would not cover any repairs.? And true to his word they would not? I had called CHW a month after I had changed my warranty company to CHW for a drain issue, when that repairman came to my house he told me, even though it is a simple problem he would have to be careful how he worded my drain issue, as they look for anything in the wording so they will not have to cover the repair.

I was furious about my CHW not covering my air conditioner, so I called to cancel my warranty. I had only been a customer for 3 months and was fed up! They said they would refund me the remainer of my 9 months, as I paid cash in advance...bad idea! The gave me a fraction of my refund as they took the drain repair out of my refund!?
It is a scam and I hope you read this BEFORE you sign with them.
A very unhappy past customer. I hope this saves someone else the agony of working with them.

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Choice Home Warranty many claims denied / rude manager

I have a home warranty through choice home warranty. On july 11, 2013 I noticed the temperature of the refrigerator was 56 degrees and the freezer was 47 degrees and the food began to defrost. I contacted choice home warranty to request a service technician. They sent me the name and phone number of the service technician, so cool solutions. I contacted so cool immediately and the technician informed me he was out on jobs most of the day and would get back to me before the end of the day. At 6pm he called me back and asked for my information. He said choice didn't send him the work order yet. I sent him the email I received from choice and because it was my refrigerator he said he would come out. He arrived and at the completion of the service call at 8:45 pm he informed me that I needed a new compressor. He said it was grounded. He submitted his report to choice on monday morning and he called them upon their request. I called them on monday and they said they had no record of the report from the technician and it will take 1 day to get in their system. I called choice on tuesday, july 16 and was told that they would not cover it because my contract states no leaks. My contract indicates that it covers any integral part of the unit. A compressor is an integral part of the unit. I informed them that it wasn't leaking but they told me the so cool contractor said it was leaking freon. I called the contractor and he said he did not tell them it was leaking. He said he told them I needed a new compressor. He also told me he would testify in a court of law. I contacted choice and asked them if I could get a second opinion from another technician. I was told yes but at my own cost. I paid $185 for a new contractor to come out to provide me with a new diagnosis. He specifically indicated there were no leaks and no valid reason for the compressor to fail! I faxed the new invoice to choice which specifically says there are no leaks found in the compressor of any kind on july 17, 2013 at 7:58 am. I called them at 11:00am to make sure it had been received and I am told it is not on my account and maybe I should email it. I sent the email and it was read at 12:58pm. I called back at 4:00 pm only to be told it takes 1 day to upload to my account. It is now one week without a refrigerator and I have small children in my house. On july 18, 2013. I spoke to three customer service representatives before I finally asked to speak with a supervisor. I then spoke with jamie, customer service supervisor. She informed me she would speak to a manager and call me back. She called me back and tried to offer me a buyout of $400 for my refrigerator but I had to promise not to file a small claim. I told her my refrigerator cost $2499 and that I couldn’t even get it fixed for $400. She then transferred me to alex rubino the manager of the edison office and he instructed me that my claim was denied to "not normal" wear and tear. I asked him to define "not normal" wear and tear. I instructed him that the refrigerator was only 5 years old and my husband performed the necessary maintenance of cleaning the condenser coils by using a vacuum to remove dust build up from the coils twice a year. He also cleaned the drain hole and drip pan and I personally cleaned the drain pan. I instructed him that is why I purchased the policy to cover my appliances. He then said he would give me the $400 towards my repair and that was it. He then hung up on me when I told him no. My refrigerator cost $2499, a comparable one is on sale for $2099. I am not expecting them to provide me with a new refrigerator but the least they could do is honor the contract andthe cost to fix it. The two estimates were both well over $600. I willbe filing a small claims case against choice. Alex rubino is the rudest man I ever encountered in customer service and he should be fired or something else I can't mention. If he was rude to you. Let him know - [protected]@choicehomewarranty.com

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sammiller
Houston, US
Nov 01, 2013 3:02 pm EDT
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This company will do any and everything to deny your viable claim. I have read so many complaints on all the internet websites regarding this company and they are all the same. Choice Home Warranty WILL NOT PAY despite accepting your money when you purchase their contract. Complain ON EVERY SINGLE COMPLAINT WEBSITE on the INTERNET.

Check with your home state's REAL ESTATE COMMISSION to be sure they are even licensed in your state. File a complaint with your state ATTORNEY GENERAL and the NJ ATTORNEY General Investigator Richard Zitelli, who has a current OPEN active case against Choice Home Warranty.

File a claim with the BBB and write your state senators and representatives and let them know how Choice Home Warranty has taken advantage of YOU!

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klaforte1
, US
Jul 19, 2013 10:54 am EDT
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I totally agree with this post. CHW is a rip off. They denied a $1700 legitimate claim on my a/c unit. CHW should stand for Cheat Homeowners Willfully!

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Choice Home Warranty claim denials

Have had Choice home warranty for over 6 months now and on the 15th of July made our first claim on the central unit. when I called to get the reason they told me that the vendor they sent out told them that the air conditioner had not been maintained and so therefore made it an unauthorized claim. I asked them to send me this in writing and they refused to do so said it was not their policy to notify their clients in writing and refused to do so. I have a written statement from the Vendor that he never told them anything like this and that I was not the first one of his customers they have lied to.
The unit is old but when I bought my policy they said age made no difference and also when you call them and are on hold forever and a day you will here a recording that says the condition of your appliances or age makes no difference and that they will not come to inspect them before signing you up for coverage. I am so disappointed in the way this company has done me and as I read the complaints made by other customers I see it is a total practice of theirs to turn down air conditioner repair. Something needs to be done about this company they are a scam.

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Al Rainey
Indianapolis, US
Apr 14, 2015 12:08 pm EDT
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It seems that this company have complaints all over the United States how can the government or the Better Business Bureau allow this company to take advantage of hard working customers as well as hardworking contractors I wish that someone would do something about this company choice home warranty God doesn't like ugly I pray that this company would go out of business and stop taking peoples money.

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Choice Home Warranty denied claim for broken air conditiioner unit

They are denying claim to fix my air conditioner, rep had nerve to tell me, that the compressor would have showed signs of going out prior. State pre-existing and denied claim, I spoke to over 5 ac companies, all say the same thing, that the air compressor would not have showed signs and they from working fine one day and then just go out

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sammiller
Houston, US
Nov 01, 2013 3:00 pm EDT
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This company will do any and everything to deny your viable claim. I have read so many complaints on all the internet websites regarding this company and they are all the same. Choice Home Warranty WILL NOT PAY despite accepting your money when you purchase their contract. Complain ON EVERY SINGLE COMPLAINT WEBSITE on the INTERNET.

Check with your home state's REAL ESTATE COMMISSION to be sure they are even licensed in your state. File a complaint with your state ATTORNEY GENERAL and the NJ ATTORNEY General Investigator Richard Zitelli, who has a current OPEN active case against Choice Home Warranty.

File a claim with the BBB and write your state senators and representatives and let them know how Choice Home Warranty has taken advantage of YOU!

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Justin MayesRN
Dallas, US
Sep 12, 2013 12:18 am EDT

Stay away from this company. Choice Home Warranty.

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Choice Home Warranty rip off and misleading

I purchase a home warranty package from Choice Home Warranty on April 18, 2012 to learn that this company is nothing more than a rip off. On Friday, June 14, 2013 I placed a service call to Choice Home Warranty regarding one of my air conditioning units not working properly and requested a technician to come out. After the service guy came out I later placed a follow up call back to Choice Home Warranty and was informed that my claim was being denied because certain parts of the air conditioning unit they don't cover. I then placed a call to the service rep who I conference in on the call with Choice Home Warranty representative to explain and verify what he told Choice Home Warranty. The service technician commented that there was a small amount of rust at the bottom of the pan and that was normal for any unit. However, Choice Home Warranty Rep basically stated that was enough for them to deny the claim. The Rep also stated that when it comes to major repairs there are several questions they ask the service technician before they make their decision and the majority of the time claims such as mine are denied. Their representative was unprofessional and condescending with his comments. What a waste of money to use a company that is no more than a legitimate scam. Choice Home Warranty has been misleading from the beginning and in my opinion nothing more than a company that appears to be beneficial and useful resource to have obtained but after one experience with them they are worthless and costly.

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Arty7
, US
Jul 23, 2015 1:40 pm EDT

Exactly. They are trash, they scam you, and their customer service reps are all pieces of garbage.

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Choice Home Warranty decline on valid claim

I have a home warranty policy with Choice Home Warranty, my A/C in the attic had a small hole in the tubing that carries the freon. What a relief I had a home warranty policy. Contacted Choice and made claim, immediately denied and was told that if there was any rust that it was excluded in my policy. I read my policy twice and there is no exclusion due to rust. i live in Texas and the humidity is 50-90%, everything metal has rust. I further questioned the agent at Choice and inquired that if my washer / dishwasher / disposal / microwave had any signs of rust would they also deny a claim. Much to my dismay there answer was yes. Then I was told I could cancel my policy without paying the cancellation fee. DUH! They already scammed me out of several months of payments of course they will let me cancel, and move on to the next unsuspecting consumer.

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Terri A..
Monroe, US
Jun 24, 2015 3:39 pm EDT

I had the same problem but they refused to cancel my policy.

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Choice Home Warranty claims denial

I moved to CHW after talking to their agent that promised that my above ground spa will be covered - He will just put it in manually.
When it was time to fix it, I was told that it is not covered, no refunds and no cancellation.
As I see it - either the agent that signed me in lied to me, or CHW just don't keep up their word.
Either way, I obviously will not trust this company enough to renew my contract with them.

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claims fraud - choice home Warranty
Cleveland Heights, US
Jan 08, 2013 2:37 pm EST
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I subscribed to this service for my property in Cleveland Heights, OH for the two steam heating boiler systems we have. At the outset I was surprised that without any inspections or any such questions they agreed and gave a pricing and started deducting premiums every month. I just made a claim and they sent a tech. within couple of days they called me and said the claim is denied under some rust clause. It is quite evident they are fabricating reasons to deny claim. Their underwriting process to take new clients is pretty simple. Just take and collect monies and when there is a claim deny it.

Insurance companies are regulated and they will run in to lot of trouble for denying claims. This type of business should be reported to the State - consumer protection and Attorney generals office. People who listed complaints about this company - contact me and let us submit a claim. My email is madhavan@insuranceisland.com

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sammiller
Houston, US
Jun 01, 2013 2:50 pm EDT
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Please contact your home state REAL ESTATE COMMISION and file a complaint if you have a problem with Choice Home Warranty.There are open COMPLAINT cases with the FCC, Texas Attorney General and NJ Attorney General. File cases with them all.

NJ Attorney General's Office:
Tell them you want to file a complaint against Choice Home Warranty.

Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us

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M Chak
Washington, US
Jan 09, 2013 10:06 am EST

They are fabricating that the equipment was poorly maintained and they found some rust! We didnt find any and have clear pictures and third party assessment. This is going to the Attorney generals office - consumer protection and Fraud .

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Choice Home Warranty Horrible Service

I have had First American Warranties on both of my homes for some time. While some of the service has been acceptable, my most recent encounter with this company has caused me to close my accounts. I will never do business with them again. While they are the cheapest of the Home Warranties on the market, you get what you pay for. The microwave in my rental was broken and I called First American to send a repairman. They confirmed a date and window of time. I made arrangements to list the property for sale and scheduled an open house based upon the date and time of the service call. The service was to be through Sears Home Service, another horrible company. Sears never showed up and I found out later that Sears had cancelled my appointment without letting me know. When I called First American and asked for someone to come within 24 hours, they refused and told me to go find my own repair person. They did offer to reimburse me for the charge, but the whole reason I have home warranties is so that I don't have to find my own repair person or pay a large out of pocket expense. Ultimately I just purchased and installed a new microwave because it was easier than going through the hoops that First American was making me jump through. I asked First American to reimburse me for the cost of the microwave minus what a service call would have cost me and they refused. It's not the money that I lost that upsets me, because it was minimal, microwaves are cheap. But it was the horrible customer service, the lack of assistance, and the lack of ownership that drove me away from this company. They clearly do not care about their customers, are standoffish, lack follow through and professionalism. My recommendation is to NEVER use First American. I have filed a complaint with the BBB as well. I urge you to not choose this company if you are in need of a Home Warranty.

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unclebarry
Indio, CA, US
Feb 01, 2023 5:46 pm EST

I'm confused. Is the complaint about, First American or Choice?

Choice Home Warranty In-depth Review

Overall Rating: Choice Home Warranty provides excellent coverage and value for homeowners looking for peace of mind and protection for their home systems and appliances.

Coverage Options: Choice Home Warranty offers comprehensive coverage options for a wide range of home systems and appliances, ensuring that homeowners are protected against unexpected repair or replacement costs.

Claim Process: The claim process with Choice Home Warranty is straightforward and hassle-free. Homeowners can easily file a claim online or over the phone, and the company promptly dispatches qualified contractors to address the issue.

Customer Service: Choice Home Warranty is known for its exceptional customer service. Their representatives are friendly, knowledgeable, and always ready to assist homeowners with any questions or concerns they may have.

Pricing and Value: Choice Home Warranty offers competitive pricing and excellent value for the coverage they provide. Homeowners can choose from different plans to suit their needs and budget, ensuring they get the best value for their money.

Contractor Network: Choice Home Warranty has a vast network of qualified and reliable contractors who are available to handle repairs and replacements promptly. This ensures that homeowners receive quality service and have their issues resolved efficiently.

Transparency and Communication: Choice Home Warranty maintains transparency in their communication with homeowners. They provide clear and detailed information about coverage, terms, and conditions, ensuring that homeowners are well-informed throughout their contract.

Customer Reviews and Feedback: Choice Home Warranty has received positive reviews and feedback from satisfied customers. Homeowners appreciate the company's prompt and efficient service, as well as their commitment to customer satisfaction.

Additional Benefits and Features: In addition to their comprehensive coverage, Choice Home Warranty offers additional benefits and features such as 24/7 customer support, emergency service, and a generous reimbursement policy.

Industry Reputation and Accreditation: Choice Home Warranty has a strong industry reputation and is accredited by the Better Business Bureau (BBB). This accreditation reflects their commitment to ethical business practices and customer satisfaction.

Comparison with Competitors: When compared to competitors, Choice Home Warranty stands out for its extensive coverage options, competitive pricing, and exceptional customer service. They consistently deliver on their promises and provide homeowners with the peace of mind they deserve.

Conclusion and Recommendation: Overall, Choice Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home systems and appliances. With their excellent customer service, competitive pricing, and extensive network of qualified contractors, they provide homeowners with the protection and peace of mind they need. We highly recommend Choice Home Warranty for anyone looking for a reliable home warranty provider.

How to file a complaint about Choice Home Warranty?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Choice Home Warranty. This title should be clear and to the point, allowing readers to understand the essence of your complaint quickly.

4. Detailing the experience: In the complaint details section, describe your experience with Choice Home Warranty thoroughly. Mention key areas such as customer service interactions, the quality of the service provided, delays, or any miscommunication. Include specific details about transactions, such as service dates, warranty coverage issues, and any refusal of claims. Clearly articulate the nature of the problem, steps you took to resolve it, including any communication with Choice Home Warranty, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or contracts. Please ensure you do not include sensitive personal information in the attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Choice Home Warranty, whether it be a refund, repair, replacement, or other forms of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Choice Home Warranty on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Choice Home Warranty or other users, and you may need to provide additional information or follow-up actions.

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Contact Choice Home Warranty customer service

Phone numbers

+1 (888) 373-7924 +1 (800) 816-2688 More phone numbers

Website

www.choicehomewarranty.com

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Use this comments board to leave complaints and reviews about Choice Home Warranty. Discuss the issues you have had with Choice Home Warranty and work with their customer service team to find a resolution.