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Choice Home Warranty
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1.3 1359 Reviews

Choice Home Warranty Complaints Summary

92 Resolved
1258 Unresolved
Our verdict: If considering services from Choice Home Warranty with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Choice Home Warranty reviews & complaints 1359

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9:54 am EDT

Choice Home Warranty home warranty company

I purchased a home warranty policy for a year in July, 2015. My air conditioning unit was not cooling the house. I was told I had a leak and needed coolant. Technician had to get approval to inject coolant. I had to pay myself for the die pack test to trace the leak. Technician reported the coil needed replacing and as that part is no longer manufactured, recommendation was made to replace the entire coil section. This is an older unit but has been well maintained for the 3 years I have owned the home and was found in good condition 3 years ago when I had the home inspected. Choice is denying any responsibility for this claim due to rust and corrosion. That is not what the technician reported - the unit is from 1995. However the company claims in their advertising "peace of mind" coverage and age of appliance is not a factor. Until you try to get them to cover something that breaks down due to normal wear and tear!

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11:27 am EDT
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Choice Home Warranty not one person gave the same answer no matter what dept. I spoke with

Had no AC called Tuesday and repairman wouldn't arrive til Friday. I asked if there was another company we could call as I have asthma, no other name was given to me. On Friday he diagnosed problem and put in claim. I called company and asked what was covered for AC problems. The reason I called was they had never sent me a policy despite 5 phone calls requesting one. I was told Coil, Condenser, and Freon is covered. According to repairman it was a Coil and Freon problem. Needed authorization which would be given to repairman to do job as per one of my lengthy, useless phone calls to this company. I wasn't informed what was happening so I then called Saturday and was told the claim was denied, when were they gonna let me know? Mind you I had already been told that what was wrong was covered but another previous call. So I asked to speak to a supervisor and was told there wasn't one, after much discussion I was given to the super. Bottom line they were useless as well and must call Monday. At this point the temp in my home is 89 degrees . I call Monday and speak with the claims manager who said she would get the coil and would let me know. Called 2 more times before she told me 14 minutes before repair was to be done that yet again I was lied to and they would only be giving me $300(coil is $750). Mind you temp in house is now 92 degrees. And accept it or not that's all she's offering despite what she told me in AM call cause this is an uncovered claim and she's only doing this as a gesture of good faith?Meanwhile in my countless hours on hold I had to keep hearing how all things breakdown and let CHW give you peace of mind HAAHAHA. I felt lied to and ripped off and when I tried to cancel policy was told they don't owe me anything for the 6 weeks left cause there's a$50
cancellation fee!By the way have you received the policy in the mail cause I haven't but then again they only had ten months to mail it!
I can only assume the chemical plants in NJ are affecting the way this company pretends to do business. Very toxic!

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3:44 pm EDT

Choice Home Warranty no service

I had another home warranty with 2-10. I was happy with them, but my year was about up and I found cheaper rate with CHW. On 7/1 my dishwasher began to pour water out of the bottom. I immediately called CHW. A repairman did not come out till 7/7. He said the water intake valve had gone bad. "It just happens sometimes", he said. Said he'd be back Monday 7 / 11 to fix. Monday came with no repairman or calls. After many hour long on holds, I was told problem was "preexisting". Really? The entire sales pitch is how you don't need a home inspection... doesn't matter how old your home or appliances are... bullcrap. I have had no lapse in coverage and a leaking dishwasher should definitely be covered. This company is a scam. Any appliance that goes bad could be lumped into a "preexisting " category.

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10:00 am EDT
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Choice Home Warranty home warranty coverage and claims

I have two homes covered under the Choice Home Warranty Agreements. They have been running me around in circles regarding a roof coverage issue for over two months. I have called them practically everyday for two months experiencing long hold times for up to an hour and a half. Average hold time has been from 30 to 45 minutes. I have filed other claims where every claim has been denied. I would not recommend anyone to take out the home warranty coverage with this company. My experience has been they are a scam. Feel free to contact me if you would like additional information. My existing roof claim is still in process for going on two months. [protected]@att.net

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kathleenavincent
, US
Jul 17, 2016 11:37 am EDT
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Yes that person is right. I waited 45 minutes to talk to a rep regarding my problem and I then had to wait another 45 minutes to talk to a supervisor. But what really caught my attention was when I called 2 times on pretending to get a quote choice home warranty answered immediately. I said to the person answering what it only takes a few minutes to answer buy when you are a customer it takes them 1 hour and a half to answer. The person hung up on me, NICE.

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3:27 pm EDT

Choice Home Warranty air conditioner unit

I paid two years due without calling for any service. Last month (June, 2016), my air conditioning is not cooling down the house, instead the temperature is rising on the thermostat. I filed a claim to Choice Home. 3 days later they send an email notify me to call the specific technician. The technician checked and found out the Freon is low and the coil freezes. Choice Home consider that as maintenance and so was not cover. Ok, that's fine. I paid out of my own pocket and refilled the Freon and put the leak stop. A week later, I noticed the outside compressor never stop running even though the fan is off when it reached the set temperature. I filed another claim, and they requested to see the repair which I email to them. Meanwhile I waited and waited and hear nothing back from them. So I called and much waiting later, I talked to a supervisor. She said she will send a work order out and an email to me to call the company they picked. 2 days later, still no email. Meanwhile, the air conditioner had been running non stop for the last 2 weeks! Today is Friday, tomorrow is fourth of July long weekend. So I decided to call them. To talk to the supervisor the first wait time was 113 mins! I turned on phone speaker and let it on while doing my chaos. Guess what! After almost an hour of waiting. The line just went dead! I called the second time, waited 10 minutes to speak to a rep. I have ran out of patience by now, I requested to speak to supervisor. She connected me but it said the wait time is 103 mins! Again, over an hour! Really? This is the worst Home Warranty company! I hope consumer read all the reviews here before making their decision to choose Choice Home!

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Robert DeAngelis
, US
Jul 05, 2016 1:44 pm EDT

Still waiting 6 days for my central A/C system to be repaired...They customer service is terrible! They contractors are even worse! The repair companies they hired, are not reliable. They are small or 1 person companies. Tried looking them up on the BBB, you they're not even listed. Not even on a goggle search. Guess you get what you pay for. We have 6 days with no A/C, house is 90+ degrees. Still waiting for the second A/C company To show up. First company never showed up. Waiting all day for second A/C company. It's 5 pm and the tech claims he will get to me on the way home, guess I'm just a last minute call. What can he possibly due at the end of the day, when all of the a/c part stores are closed. Will ever do a renewal with this company. I'll give you a update if and when my A/C is fixed...

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9:42 am EDT
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Choice Home Warranty replacement of heat pump that stopped working

My heat pump stopped working on Father's day 2016. I called CHW to file a claim as heat pumps are covered in their policy. After many denials I got fed up. Not only did they find ridiculous reasons for denial (I had semi-annual service performed regularly) but the last call the lady told me the HVAC person they sent said the failure was due to over heating and excessive amperage. I called the HVAC guy and he said he never said that and they were "throwing him under the bus". Now I have to pay $6900 to replace the heat pump out of my pocket. I just canceled my policy with CHW

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9:41 pm EDT

Choice Home Warranty my home warranty

I live in Texas where it is very hot. My a/c went out and it took them 3 days to send someone out. The repair guy said it was my compressor and compositor and I will need a new unit. After calling several times begging them and I was even told by a rude customer service rep that they are a warranty company not a emergency company. I told her I have a new born baby and a 6 year old at home and the director of escalations told me not his problem claim denied due to my error that it was my fault and I would have to submit 3 years of maintenance records to prove it was not my fault even after there on repair man said it was not my fault nothing I did caused this. I am complaining to everyone and try to get enough people together for a class action law suit they cannot do this to anyone else...I am still without air...begging this heartless company to honor there promise to cover my a/c.

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Update by Gary Adams
Jun 28, 2016 9:42 pm EDT

Choice home warranty is a scam

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4:03 pm EDT
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Choice Home Warranty everything

I am selling my house and my home inspection showed many mostly minor things. I called them and get a very rude and hard to understand woman on the phone. They will send someone out to check out the AC but they said no on every other thing I mentioned. They asked if I had looked at my book but I don't remember ever getting a book. I unfortunately paid for a five year plan. I won't be recommending them to anyone for sure. I tend to trust the people that I know to fix things in my house but thought this would be financially helpful but I was wrong, wrong, wrong.

And, now, to make things worse, the number I called that they sent me for AC repair got someone who had nothing to do with air conditioning repair.

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12:27 pm EDT

Choice Home Warranty home warranty

Run, don't walk away. If you are looking for a Home Warranty, go elsewhere. I gave them a 1 because negative numbers weren't available. A/C unit broke. They won't repair due to "lack of maintenance." The company that THEY sent out said that lack of maintenance wasn't a problem. I do maintain my unit just don't have documentation. There was a $780, 000 judgement against them for these same unsavory business practices. It's a common theme with them. It would be a great company to go with if you have extra money you don't want and don't file a claim for a big ticket item. It's what they do. Look at the judgement at New Jersey Division of Consumer of affairs.

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Update by RobPM
Jun 22, 2016 12:29 pm EDT

Run, don't walk away. If you are looking for a Home Warranty, go elsewhere. I gave them a 1 because negative numbers weren't available. A/C unit broke. They won't repair due to "lack of maintenance." The company that THEY sent out said that lack of maintenance wasn't a problem. I do maintain my unit just don't have documentation. There was a $780, 000 judgement against them for these same unsavory business practices. It's a common theme with them. It would be a great company to go with if you have extra money you don't want and don't file a claim for a big ticket item. It's what they do. Look at the judgement at New Jersey Division of Consumer of affairs.

Update by RobPM
Jun 22, 2016 12:29 pm EDT

Huge Scam

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5:10 pm EDT
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Choice Home Warranty a/c replacement

claim #[protected] My name is Trenton Roach
on 6-16-16 I notified Mr.Aamir Nagaria of our home a/c unit not cooling. I am currently owner of the home, but he purchased this company for me
and put it in both of our names. The property is located at 16822 britford
Houston tx. 77084. This property was built in 1994, and the rheem unit
placed in it was placed in it at that time making this unit 22 years old. I personally have been in the home three years, and was told by several a/c professionals that this unit has far exceeded its life expectancy.
Once the contracted person finished checking everything, he discovered
the mother board was bad and the compressor as well. The technician
advised choice warranty personell and sent pictures of the unit to them
on 6-16-16. The decision was made that this 22year old unit was not properly maintained. I called the company and spoke with two people
and I asked to speak with whoever was in charge.
This search for more help lead me to someone who said he was allen cooper and his emp# was 8254. I explained to him it is appalling to me
how a company can easily take our money and not deliver when we need
them MOST! This individual sounded like he was younger and had never
experienced life. Not satisfied with his rationale I asked for the next person in line and he informed me that he would NOT and that it was not company policy but his.
I want to say as I type this, it is currently 94 degrees in this house and we have three infants. It is a shame that common sense is thrown out he window for money, which you gladly took, and by the way mr cooper enjoyed stating I could not get a refund but I could cancel.
Iwant you to know I am a retired fire fighter paramedic and I truly do not
know how some can sleep at night knowing they could have made a difference and didn't. WE did know such thing!

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11:40 am EDT
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Choice Home Warranty warranty

Subject: unfair treatment to my claim

Claim #[protected]
Date: 05/06/16
Problem:Front burners giving issues, not working properly

Dear Sir/ Madam,

I filed this claim more than 40 days ago, I am totally frustrated .

Technician visited 3 times after calling multiple times to Claims dept. of Choice and technician from MIRA HOME REPAIRS.

Different Diagnosis at each visit
1) After 1st visit Coil need to be replaced.
2) After 2nd Visit regulator need to be replaced.
3) After 3rd Visit Glass has scratches from inside.

So the final diagnosis from him after so many visits that Glass has scratches from inside. I fail to understand how come glass of cook top has scratches from inside. So he said you cannot view your coil working or not.

Before his visit it was working sometime and after his visits, the outer rings of the coil completely stopped working.

And claims department is not ready to listen and stating that glass is not covered under warranty policy.

As per my view:
The technician is not capable to fix the issue and he knows glass is not covered and Choice will close the issue.

Choice claim department should understand there is no role of glass to flame the coil partially. If in case there is role of glass then it should complete stopped working not only outer circle why inner circle is working properly.

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12:49 pm EDT

Choice Home Warranty undeliverable warranty

On May 29th, my Washer (LG Front Load) was not getting any power and I report it to Choice for repair. They assign Enterprise to do the repair. During the initial check, Enterprise discovered that I needed a new circuit board and was told that they will order the parts and notify Choice. On June 13, I spoke to a Choice Claim Representative and was told that I am being a offered cash in the amount of $300+ instead of repairing my washer. I told the representative that my washer is an LG front loader and will cost around $1200 to replaced. But she explained that as per Choice Warranty Agreement, F.16, they have the right to offer cash back in lieu of reapir or replacement. I asked how much would the repair cost and was told $403. But if I choose repair, then the washer will no longer be covered after the repair. But if I take the cash back and buy a new machine then it will be covered and she increased the offer to $450. I told her that the price to replace it would cost more and was told to review and to call back.

Today, June 15, I called back but the offer stands. On both times, the representative talk fast and would try to intimidate me by stating that "I need to listen and not interrupt." I think, it's a tactic used to intimidate customers. I had to stop her from talking and let her know that she also need to listen. I quoted F.9 of the agreement, "We have the sole right to determine whether a covered system or appliance will be repaired or replaced. We are responsible for installing replacement equipment of similar features, capacity, and efficiency..." But then she kept on going back to F.16. I argued again that the $450 was not near enough what it would cost me to replace the washer (which was top of the line front load LG washer when I purchase it around Nov 2010). But if I chose to have them repair it, it will not be covered after that. That's not a win-win at all.
When I purchased the insurance, the agent told me that they will fix a cover applicance and if they cannot fix it they will replace it with the same appliance and if not available similar to the one I have. Now, Choice is telling me that they have the right to just offer me a cash back at the amount that they determine.

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8:28 pm EDT

Choice Home Warranty business scam

Choice Home Warranty (CHW) is considered as SCAM business as evidenced below:
Trick 1: CHW sends you promotion via email that shows the first month free when you sign up for one year agreement but turns into last month free when you request a cancellation. In addition, they will provide their favorable sites such as ‘Consume Report’, Angie’s List’ where you may find top raking for CHW as likely biased comparison.
Trick 2: No where you can easily find policy cancellation fee that is often ignored by many customers, whereas you will be told there is no cancellation fee even though you asked on phone. But definitely they charges you $50 cancellation fee that is a tactic to hold you. Trick 3: CHW did not clearly tell you if the issue is covered and simply send contractor there with your co-pay $60 for sure. If ended up with no coverage, they made business with their vendors and you give away your co-pay. For instance, any tank leak from water heater is NOT covered as reported, but they clarify at the beginning and denied afterwards. You get none coverage but loss $60 from your pocket while estimation for serving water heater is typically free of charge.
Trick 4: Wen you intend to cancel your membership, they show their “courtesy” to offer you some cash for supporting your project that is not covered. If you feel happy to take it by being told this offer is nothing related to your future cancellation, you virtually fall in next trick.
Trick 5: The cash offer will be certainly deducted from your refund with cancellation. That sounds fair but you stay longer and ends up with more prorated monthly deduction (1st day is counted as one full month). Then, you will be convinced to stay due to limited refund (subtracted from cancellation fee, courtesy-offer, and total prorated with number of months). What happens if you insist your cancellation no matter what?
Trick 6: Now, your cancellation will be denied unless you sign a release-agreement that will seal your month of speaking / writing to public about your comments and complaints. As a side note, it takes few minutes to talk to sales man but more than 30 minutes to connect to cancellation department where you may deal with tough person who will play all tricks, not limited, as mentioned above.
As you can tell, trick 1 through trick 6 is well designed as a scam-chain that tightly hold you from leaving their business. Finally, I decided to risk my refund but, instead, speak out to public. It is our common interests in stopping such as dishonorable business while developing a trustable community.
Does CHW mind your complaint? Not really since their poor services have been complained so many that they can still continue their scam business no matter what.
Please compare what HCW self-claimed 5 stars services vs public reviews including BBB below.
http://www.choicehomewarranty.com/buyers_sellers_testimonials.php
http://www.consumerreports.org/cro/news/2014/09/why-you-should-avoid-home-warranties/index.htm

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6:45 am EDT

Choice Home Warranty electric hot water heater

May 30 I call CHW to come to look at the electric water heater. It was not getting hot and they send a Contractor out Smith Repairs service out. And the Tech told me it was above his head and they have to send someone else out to look at this. I waited a week have not heard a word from Choice Home Warranty so I call and they told me that they have got the report from contractor and I said why not its only being a week. Then they told me that my claim will not be fix because a internal part is not covered. then they transferred me to another guy name Oscar and he was rule as hell. We will call you back in two hour never heard from them so I call them back again and they told it was an internal part and it was not civered and I say why so when electric brain of the water go out its not covered.

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Amoy Yang
, US
Jun 12, 2016 8:18 pm EDT

Choice Home Warranty (CHW) is considered as SCAM business as evidenced below:
Trick 1: CHW sends you promotion via email that shows the first month free when you sign up for one year agreement but turns into last month free when you request a cancellation. In addition, they will provide their favorable sites such as ‘Consume Report’, Angie’s List’ where you may find top raking for CHW as likely biased comparison.
Trick 2: No where you can easily find policy cancellation fee that is often ignored by many customers, whereas you will be told there is no cancellation fee even though you asked on phone. But definitely they charges you $50 cancellation fee that is a tactic to hold you. Trick 3: CHW did not clearly tell you if the issue is covered and simply send contractor there with your co-pay $60 for sure. If ended up with no coverage, they made business with their vendors and you give away your co-pay. For instance, any tank leak from water heater is NOT covered as reported, but they clarify at the beginning and denied afterwards. You get none coverage but loss $60 from your pocket while estimation for serving water heater is typically free of charge.
Trick 4: Wen you intend to cancel your membership, they show their “courtesy” to offer you some cash for supporting your project that is not covered. If you feel happy to take it by being told this offer is nothing related to your future cancellation, you virtually fall in next trick.
Trick 5: The cash offer will be certainly deducted from your refund with cancellation. That sounds fair but you stay longer and ends up with more prorated monthly deduction (1st day is counted as one full month). Then, you will be convinced to stay due to limited refund (subtracted from cancellation fee, courtesy-offer, and total prorated with number of months). What happens if you insist your cancellation no matter what?
Trick 6: Now, your cancellation will be denied unless you sign a release-agreement that will seal your month of speaking / writing to public about your comments and complaints. As a side note, it takes few minutes to talk to sales man but more than 30 minutes to connect to cancellation department where you may deal with tough person who will play all tricks, not limited, as mentioned above.
As you can tell, trick 1 through trick 6 is well designed as a scam-chain that tightly hold you from leaving their business. Finally, I decided to risk my refund but, instead, speak out to public. It is our common interests in stopping such as dishonorable business while developing a trustable community.
Does CHW really mind your complaint? Maybe not since their dishonorable services have been complained too many but they still run their scam business no matter what.
Please compare what HCW self-claimed 5 stars services vs public reviews including BBB below.
http://www.choicehomewarranty.com/buyers_sellers_testimonials.php
http://www.consumerreports.org/cro/news/2014/09/why-you-should-avoid-home-warranties/index.htm

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5:49 pm EDT

Choice Home Warranty repairman for my refrigerator

May 26 2016
Repair man came to the house to diagnose the problem with the water would not go thur the ice maker and our drinking water.He said it was a valve in the back of the refrigerator that open and shut was not working right. Said he would order the part and be back Saturday May 28 2016 to fix it.He insisted we pay the $45.00 which we did. He never called for came back to fix the problem. No body called .Bad service man than in lied and told choice warranty that the problem was a drain plug there is no drain plug on our refrigerator.We have been with choice for 2 years and never have been treated so back in our life. choice people insisted it was a drain plug you dont get water for your ice maker and refrig water from a drain plug.

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12:07 pm EDT

Choice Home Warranty dishwasher repair

Today, May 4, 2016 Dupar attempted to install the replacement dishwasher from Choice. It had been on back order for about a month. The repairman was unable to install due to the inability to turn off the water. My water shut off handle was broken by the repairman sent out who diagnosed the old dishwasher.I deduced this from the fact that he had no problem working with the dishwasher which requires turning off the water. I didn't know it until today. Choice refused to pay for the repair. Consumer Choice has in their policy that they are not liable for damages caused by the contractors they send out to perform services. We were forced to pay the expense of repair which was required in order to install the new dishwasher.

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3:45 pm EDT

Choice Home Warranty refrigerator covered as stated in sales document

In the booklet it stated no components covered ice maker excluded
Salesman claimed I could cancel at any time and get a refund
again booklet total different 30 day claim? and the salesman stated the contract would not even start or 30 days.
On phone on hold for 30 minutes with loud ugly music playing (we will answer your call, etc) good at answering SALES LINE

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5:54 pm EDT

Choice Home Warranty non stop solicitation calls

I called for a quote for a home warranty. After I received my quote I have had non stop solicitation calls from them several times a day. I have asked them to stop calling, to place me on a do not call list, but they are relentless. They are calling while I am at work and it is very disruptive. I cannot block the calls because the calls are coming from different numbers. I just want them to STOP calling.

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CrystalPystal
Lehigh, US
Dec 01, 2021 3:21 pm EST

Every day, three times a day, they call both of my business lines. When I answer they hang up, if you call them, they transfer you to another department and eventually you get disconnected. Today my husband called them back and tried to explain- very nicely- that we are a business and that they call several times a day and then he got hung up on. Then he called back and asked to speak to a manager. Again, the phone call was dropped. So frustrating!

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Justme7266
, US
Jul 22, 2021 6:18 pm EDT

Same here, called 12 times in a week. Told them several times to stop calling me, blocked every number but they keep calling.

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BossMom
, US
Sep 18, 2019 11:15 am EDT

This company has been calling 4-5 times a day from different numbers. After the first week, I sat down and blocked all the numbers. The next week, same thing. Third week now and I answered the phone with "Please put me on your do not call list". The lady on the other end asks why I wouldn't be interested in a home warranty for my home. I told her because they call me 5 times a day from 15 different phone numbers and when I block all those numbers they continue to call me 5 times a day from 15 different phone numbers! She says - that's not a good reason not to want a home warranty. I said it's good enough for me and hung up. Would never consider doing business with a company that harasses home owners like this.

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12:34 pm EDT

Choice Home Warranty home warranty

This is a totally dishonest business. No clear rules how claims are handle and contract is not such but mostly guidelines for the company to use as please. Cancel your contract if you have one.

Choice refused to pay a claim for me based on interpretation on the contract language. This happened three times with two different appliances. As much as they state their goal is not to refuse coverage my experience (which is not unique based on other comments) points in a different direction.
Not even going to start about the customer service. Simply bad and sometimes escalating to rude like the person who took care of canceling my contract.

Choice writes their contracts well. It allows them to collect premiums without ever having to cover a claim if they simple wish not to cover it. If they do, customers have no recourse whatsoever.

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April Henthorn
, US
Jun 04, 2016 7:49 am EDT

I filed a complaint on may 12 for a microwave. The assigned 2 different contractors and neither showed up. Im getting my own. I keep getting the same answer...give them 24 hours. They are not members of the Better Business Bureau. Im going to mediation to get my monthly premiums back and time off work. There is a clause at the back of the contract that states the max I can get. Going after that max. Ill update and I hope others follow suit

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2:29 am EDT

Choice Home Warranty refused to repair the unit

I needed some help so I contacted these guys and they sent someone out. I needed an AC repair and the person arrived told me that there was nothing he could do because my AC was not old enough. I said that I don't see the point. And he said that everything was written in their website and that I can find all the information on the site. I asked him to fix the unit and he said that first he needs to get authorization for the repair. What kind of service is that? In the end he did absolutely nothing and left.

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Choice Home Warranty In-depth Review

Overall Rating: Choice Home Warranty provides excellent coverage and value for homeowners looking for peace of mind and protection for their home systems and appliances.

Coverage Options: Choice Home Warranty offers comprehensive coverage options for a wide range of home systems and appliances, ensuring that homeowners are protected against unexpected repair or replacement costs.

Claim Process: The claim process with Choice Home Warranty is straightforward and hassle-free. Homeowners can easily file a claim online or over the phone, and the company promptly dispatches qualified contractors to address the issue.

Customer Service: Choice Home Warranty is known for its exceptional customer service. Their representatives are friendly, knowledgeable, and always ready to assist homeowners with any questions or concerns they may have.

Pricing and Value: Choice Home Warranty offers competitive pricing and excellent value for the coverage they provide. Homeowners can choose from different plans to suit their needs and budget, ensuring they get the best value for their money.

Contractor Network: Choice Home Warranty has a vast network of qualified and reliable contractors who are available to handle repairs and replacements promptly. This ensures that homeowners receive quality service and have their issues resolved efficiently.

Transparency and Communication: Choice Home Warranty maintains transparency in their communication with homeowners. They provide clear and detailed information about coverage, terms, and conditions, ensuring that homeowners are well-informed throughout their contract.

Customer Reviews and Feedback: Choice Home Warranty has received positive reviews and feedback from satisfied customers. Homeowners appreciate the company's prompt and efficient service, as well as their commitment to customer satisfaction.

Additional Benefits and Features: In addition to their comprehensive coverage, Choice Home Warranty offers additional benefits and features such as 24/7 customer support, emergency service, and a generous reimbursement policy.

Industry Reputation and Accreditation: Choice Home Warranty has a strong industry reputation and is accredited by the Better Business Bureau (BBB). This accreditation reflects their commitment to ethical business practices and customer satisfaction.

Comparison with Competitors: When compared to competitors, Choice Home Warranty stands out for its extensive coverage options, competitive pricing, and exceptional customer service. They consistently deliver on their promises and provide homeowners with the peace of mind they deserve.

Conclusion and Recommendation: Overall, Choice Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home systems and appliances. With their excellent customer service, competitive pricing, and extensive network of qualified contractors, they provide homeowners with the protection and peace of mind they need. We highly recommend Choice Home Warranty for anyone looking for a reliable home warranty provider.

How to file a complaint about Choice Home Warranty?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Choice Home Warranty. This title should be clear and to the point, allowing readers to understand the essence of your complaint quickly.

4. Detailing the experience: In the complaint details section, describe your experience with Choice Home Warranty thoroughly. Mention key areas such as customer service interactions, the quality of the service provided, delays, or any miscommunication. Include specific details about transactions, such as service dates, warranty coverage issues, and any refusal of claims. Clearly articulate the nature of the problem, steps you took to resolve it, including any communication with Choice Home Warranty, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or contracts. Please ensure you do not include sensitive personal information in the attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Choice Home Warranty, whether it be a refund, repair, replacement, or other forms of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Choice Home Warranty on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Choice Home Warranty or other users, and you may need to provide additional information or follow-up actions.

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Choice Home Warranty contacts

Phone numbers

+1 (888) 373-7924 +1 (800) 816-2688 More phone numbers

Website

www.choicehomewarranty.com

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