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Choice Home Warranty
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1.3 1359 Reviews

Choice Home Warranty Complaints Summary

92 Resolved
1258 Unresolved
Our verdict: If considering services from Choice Home Warranty with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Choice Home Warranty reviews & complaints 1359

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8:43 am EST
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Choice Home Warranty non payment of invoice

We were a new contractor with the so called home warranty company and completed our call and followed all procedures for being paid. But that never happend. When you call in you get endlessly transferred and most of the time hung up on. Calls to our "area manager" went unanswered. I have done business with many home warranty companies and this is the worst experience I have had to date. Now our company is out $350.00 and the homeowners problem is fixed and the home warranty company hasnt paid a cent. Can you say scam.

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American Appliance Repair
Woodbridge, US
Dec 16, 2009 3:34 pm EST

I work in Virginia and had the same problem you did. I performed the work in august and submitted the invoice for payment in 9/11/2009, it is 12/16/2009 and I keep getting the run around every time I call. They first told that the invoice had been paid out, when I told the person on the phone that I never received any payment and that I check in all the mail and not received anything from them, thats when they started changing their story. It went from the check got lost in the mail, from checks are written out on the 30th of every month, to checks are written out on Fridays and mailed out on Mondays. This people are a bunch of crooks, I'm out almost $700.00 dollar repair.
I just hope that the contractors that read this don't get mixed with these people, because not only are you doing work very cheap but also taking the risk of losing your money in parts and labor.

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11:08 am EST
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Choice Home Warranty bad business practice & cheating

I called up this company on 08/19/09 to enquire about Home warranty plans & price & spoke to a representative named Kevin. He initially told me $380 for Total Plan & when I told him I need to discuss it with my family. Then he kept decreasing the price & finally he could make it $330 if I sign up & pay right away plus he ensured me I have 30 days to decide whether I want to keep it or cancel it. He was rushing me to enroll for a contact as if they will be providing best service for it. Company will refund my full money if I cancel before 09/19/09. On 08/28/09 when I called up to cancel this contract since we are planning to move to a different school district because of better school choices, & I spoke to Mr. Robert Barr . Unfortunately I will have to say that he was very rude & highly unprofessional after I told him that I want to cancel this contract . Then he said there is a $50 penalty for cancelling it . I told him that previously I had been told by your person only (Kevin) that there will be no deduction if I cancel before starting date of contract which is Sep.19’2009. Then he said there will be an investigation for it . But after several phone calls company has refunded only $280 to me whereas I cancelled 3 weeks before the contact was about to start. In these recession times I dont expect that companies should start snatching money from public like this & fool them .
in fact they are complete liar & try to fool people in different ways .

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michelles
Greenville, US
Jan 28, 2010 9:54 am EST

I had the same salesperson! The pushiest person I have ever talked to. WHY did I agree to give them my money!

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8:15 pm EDT
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Choice Home Warranty service and policy

This company is awful. They have terrible customer service and do not stand by anything they say on the phone. I had a 30 day wait period before warranty became effective as the sales rep told me for pre-existing reasons. Well I noticed my pool pump leaking on 090409 and because my warranty had only become effective on 083109, the company said this was pre-existing and did not cover it. Isnt that why I had the 30 day wait period, I bought this warranty on 073109. Over the process of this I also received poor service, so I wanted to cancel and get my money refunded, after all they dont want to cover something because I was only effective a few days. Well they will not give me a refund- why not I have only been effective a few days and already I am extremely dissatisfied. They did not call me back when they said they would. I was upset I wasnt getting answers in a timely manner as had been promised. The only one rude customer service girl they have hung up on me. I have never heard of a company that does not let you cancel with them and get a refund when being totally unsatisfied with their service.
Please check them out with the BBB as it is stated:
According to information in BBB files, the business was previously headquartered at 244 Madison Avenue in New York City. As of May 2009, that location has an unsatisfactory record with the BBB serving Metropolitan New York due to a pattern of complaints, and the business has not corrected the underlying reason for the complaints.

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Update by Yvonners
Oct 06, 2009 2:00 pm EDT

I have reported this company to the BBB and they are still refusing to refund my money and cancel my warranty. James the supervisor said he would take action against me if I was to go to the BBB or get a lawyer. James is also listed as the president of the company. This is a scam to me, how can they refuse to refund my money when I dont want to spend the next 12 months doing business with them. And I dont know what action he can take against me, but do you think from here on out they will be at all helpful if I am in need of using this warranty for anything. What kind of company makes threats to its customers in the first place.
This is not a company with good business practices.

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Choice Home Warranty - water heater

I was looking to switch home warranty companies because the one I was with raised their rates substantially. BIG MISTAKE! It's true that you get what you pay for. So I called Choice Home Warranty in March 2009 and spoke with a representative. He told me that for $330.00/year everything would be covered. I remember even questioning the hot water heater issue...

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Choice Home Warranty - bad business practices

Choice took my money and never paid my claim. It cost me $3000 to find out from them that they find excuses not to pay. I had a 22 year old air conditioner unit to break in 100 degree heat in Texas/ called them/ repairman came / claim denied/ Choice said my unit was too old and rusty to repair, (but I had the unit serviced a year and a half ago)... and...

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Choice Home Warranty threatened me with insurance fraud

Its not just a mistake to sign up with Choice Home Warranty but it is down right dangerous. Not only did they refuse my call for service but after multiple appeals, discussions and evidence that I faxed to them supporting the fact that this is NOT a preexisting condition, they not only refused paying for the service but threatened to charge me with insurance fraud when I requested cancellation of the home warranty. So now I gotta fix the problem myself and I gotta keep the policy till it runs out. You bet I'm not signing up with them again! I signed up coz they were cheaper than the competition. Now I know why.

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vijayk
, US
Sep 01, 2009 6:13 pm EDT

They are all genuine complaints. Unfortunately I found these complaints after going through my experience. I would advise everyone to visit this site before they deal with Choice Home. Dont beleive the Presidents message. I actually sent an email and no reply, didnt have the courtesy to follow-up and find out about the status of my issue. I am sure this a fradulent operations and just trying to pocket customers money. After some time you are so frsutrated that you get the problem fixed yourself and the amount you paid for the year and dont worry about becuase of your frsutration. This is a good way to make money for this company. I wont be surprised that their business is to frsutrate everyone so people can get the problem fixed themselves. I will advise everyone to never pay them for the year and fall in this trap.

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4:29 pm EDT
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Choice Home Warranty Unresponsive and Fradualent ACT

BEWARE - This company is a SCAM! Take note of ALL the people that have complianed about this company. They have VERY LONG WAIT TIMES, AND THEIR POLICY IS TO DENY ALL CLAIMS Initially. Than they MAY say we will cover 50% after making you jump through hoops of getting all types of information. Also, they may only cover 50% if you really FIGHT for it and threaten them with informing BBB, Insurance Commisioner and ATTORNEY.

Also, THEY ARE NOT AUTHORIZED OR LICENSED to do business in California, and they still have been selling insurance in CA. CA residents see this site
http://www.insurance.ca.gov/0400-news/0100-press-releases/0080-2009/nr077-2009.cfm
and file a compliant with the CA insurance commissioner. They have already opened a case and have filed CRIMINAL charges against nationwide Home Warranty.

Everybody in ALL other states, beware and do your homework, THIS company is a SCAM and with CA filing criminal charges, other states will follow and soon you will see this company shut its doors and YOUR MONEY will be lost.

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Choice Home Warranty widowed scamed

7/1/09
Mom and I signed up together for Choice home warranty service, seemed like a good idea beings mom's handy man, (husband) had recently passed away.
the sales representative assured us that it did not matter the age of the home or the appliances, and after 30 days of sign up, everything would be covered No Questions asked! He made it clear that unlike the other companies Choice will honor all repairs or replacements.

3 months after signing up moms central air conditioner Went out, she lives in a mobile home and the temperature gauge was reading over 100 degrees, mom is a 3 time cancer survivor and had just lost the love of her life, and she did not need to hear that Choice would not honor their agreement and cover her A/C unit.

I wrote them a letter, hoping to get some remedy and resolve, they never did reply to my letter.

Mom ended up buying a new A/C unit. Because the loop hole they use is written in the contract, if the appliance has not had yearly professional maintenance check ups then they do not have to repair or replace.

Tell me who has all their appliances professionally checked every year? That is a ridiculous expectation. Well, we have learned The hard way to look for this loop hole in any other Home Warranty service company we might consider.

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Winsome
200 Kemper Court, US
May 09, 2012 1:18 am EDT

Hello, everyone! I have a followup to my complaint. My name is Winsome Sears and Choice Home Warranty has finally sent a check to me for all they owed me and also for the late fees that I invoiced. Their representaive told them that Stanley Godspeed is no longer with the company and that if you are owed mmoney to contact them directly: Troy McDermott

Choice Home Warranty

Vendor Relations Manager

[protected] ext. 8248

tmcdermott@choicehomewarranty.com

Please include “UNPAID INVOICE COMPLAINT” in the subject of the email.

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Winsome
200 Kemper Court, US
Feb 17, 2012 3:13 pm EST

My Name is Winsome Sears and my company is Shenandoah Applaince Plumbing & Electric in Virginia (info@shenandoahappliance.com). We are owed money from Choice Home Warranty over 2 years now. But I have been in touch with the New Jersey Attorney General's office and they are now DIRECTLY investigating the cases where before they had passed it on the the Federal Trade Commission.

I just spoke with the state attorney handling the matter and they are asking for you to contact them to file a complaint. Without that, it is only heresay. In fact, they have already been in touch with Choice Home Warranty's attorney. So, I have been given this number for you to call and there will be a person to answer the phone: [protected] . Tell them you want to file a complaint against Choice Home Warranty.

Richard Zitelli, Investigator
E-Commerce Investigative Unit
Office of Consumer Protection
Division of Consumer Affairs
Office Of The Attorney General of the State of New Jersey
124 Halsey Street
P. O. Box # 45025
Newark, New Jersey 07101
Tel# [protected]
FAX# [protected]
e-mail: e-commerce@dca.lps.state.nj.us

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7:19 am EDT
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Choice Home Warranty big scam

My company has been doing business with Home Warranty's for over 30 years. We recently signed on with Choice Home Warranty and while the majority of Home Warranty's are honest, I can tell you that Choice is not. Each and every time we call for approval we get the same run around by the same authorizer ( which sounds like some high school kid working out of his bedroom ) and each time he stumbles across various reasons not to cover the claim. This not only makes the customer mad but makes the contractor on the job look like a crook too. My last attempt to have a claim approved was answered by the same BS. I responded to the authorizer ( while in front of the customer, which I shouldn't have ) like a father scolding his 15 year old child. And guess what, I got the approval. We have since refused to work with Choice anymore. I highly recommend a Home Warranty. But not Choice. There are 3 Home Warranty's that I would recommend in this order ... The Warranty Group ( TWG ), 2-10 Home Buyers Warranty, and HMS. We've worked with many Home Warranty's and have found these 3 to be the most honest and to have a good contractor relationship. So, Stay away from Choice Home Rip-off. I truly expect to see them on Dateline or 20-20 or some news show soon.

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Bill Parikka
, US
Nov 19, 2023 11:17 pm EST
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Choice Home Warranty are only out to pay for their employees and CEO salaries. Customers get nothing in return for their policy and contractors get screwed out of materials and labor provided in good faith.

I was contacted by this company to provide professional services and they have paid nothing.

Stay far away from their phony five star reviews.

Comfort Air Heating and Cooling

Hubertus, WI [protected]

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Bill Parikka
, US
Nov 19, 2023 11:21 pm EST
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Correction [protected]

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Jennifer Honeycutt
Myrtle Beach, US
Sep 03, 2022 12:08 pm EDT
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Apparently I am also a victim of choice Home warranty scam. I had a technician come out and assess the problem and the company is turning it down for something that is not even wrong with my air conditioning unit! After speaking with many technicians and other people who are aware of this company's practices, apparently they put you off and put you off until you are frustrated and go away so they do not have to pay claims. I will never purchase a warranty from this company ever again. We will be turning them into the better Business bureau and filing an action against their fraud and misrepresentation. Companies like this need to be held accountable!

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Big Game Hunter
, US
Aug 05, 2022 7:49 pm EDT

Normally I don't write reviews, seemingly you don't pay any attention when you amass over 1,000 complaints. I agree the majority of the complaints are valid. My experience with CHOICE has been less than satisfactory. My water heater leaking at the base, and your customer service informed me that CHOICE only cover the components atop the heater, not the tank. The vent and water intake pipe are not components. The tank was leaking has nothing to do with the vent or intake pipe . This cost me $800 out of my pocket plus a service charge. I had to find my own business that sell hot water tanks. When I read all the policies, the first thing I notice was there's far more exclusions than there are inclusions. Just what type of repairs or replacement you do?We are not paying for advice. With the unsually hot summer temperature over 100 degrees everyday, my AC runs non-stop and I'm terrified I know some expensive repairs out of pocket is over the horizon, and CHOICE policy is written so the consumer bears most if not all the expense. I don't expect you complain board will do anything, and you won't let me down because I expect you to do nothng. Pissed Consumer!

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noone9999
La plat, US
May 11, 2022 7:32 pm EDT
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We were sold a Choice Home Warranty with the purchase of our home. For $1200, they were supposed to cover any major repair within the coverage period of 3 years. Almost a month ago, just 6 months after moving into our home, I filed our first claim. Our upstairs air conditioner quit working. They scheduled an appointment for an hvac repair person without even checking to see if anyone would be home...the next day. I had to reschedule because no one would be home. They then rescheduled for the next business day. The HVAC company recommended that a new pump be installed. I contacted CHW to see when they were going to schedule the repair. I was told that they needed the repair diagnosis from the hvac company. Ok, fine. It only took me 2 weeks of hounding the hvac company to submit the paperwork back to HCW when they finally got the diagnosis...BUT they still refuse to schedule the repair because they need "additional information" from the hvac company. It's been almost a month now and we still don't have our a/c fixed. No repair scheduled. I keep getting the same excuse from CHW. I've messaged them so many times now that their website blocks me from sending any further messages for the same claim. This company is a scam as far as I'm concerned. It's almost June and our upstairs is getting HOT. We will not be able to sleep upstairs anymore until this A/c is fixed. Luckily I read through our contract with CHW and we do have the option to cancel and get a pro-rated refund. I tried to call them today but of course it's "after business hours" so can't get ahold of anyone. I will be calling them tomorrow to demand a refund so we can use that refund to actually pay for our own a/c to get repaired. What a scam. This was supposed to give us piece of mind for the first few years we owned our home. Also, come to find out, they only cover a maximum dollar limit per year. Ours is $3000. If your repairs are over the limit, they won't pay. Completely useless warranty IMHO.

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Aximilli Isthill
, US
Jan 15, 2021 12:30 pm EST

Bought 5 years with Choice after their salesman told me I could cancel at any time and get my money for the remaining years back. I canceled after 2 years of their crappy excuses and the jerk in their resolution department refused to refund my money. He was pissed at me after I told him I don't like Choice because they don't fix half my claims. If you need someone to unclog your toilet for $75 on top of monthly/yearly membership, Choice Home Warranty is for you! Otherwise, avoid this scam. They don't cover much else.

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Danny_Dan
Raleigh, North Carolina, US
Jan 25, 2021 5:31 pm EST

I totally agree with you. Choice Home Warranty is a bad company! they always come up with a ridiculous reason to reject your claims. Recently my HVAC unit is having a problem with the Heat Exchanger and I filed a claim with them. They rejected it blaming it on rust and corrosion which is not on the Heat Exchanger. Gosh! I was very unhappy with their response and will not renew my policy with them! I'd strongly advise everyone to stay away from this scam company.

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Theresa Stephens
, US
Jan 26, 2021 3:38 pm EST

June 17, 2020, I initiated a claim to repair a furnace and water heater repair. Their person never showed up. Two months later I paid $190 for a independent contractor for an estimate. The boiler/ furnace and water heater were unrepairable. They denied the claim. They gave the same crappy excuses. I then got another opinion September, which cost another $80. They found a crack in the boiler which cause the water damage. I spoke to their resolution company several times up until late November, They attempted to offer me $200 at first for a boiler that cost me $5, 700 to replace! Oh they increase their offer to $250 after I refuse to take their initial offer. Bottom line I declined. It was an insult. On December 4, 2020, I paid for a new boiler.

August 31. 2020, I initiated a claim for the refrigerator. After 12 repair visits, on January 11, 2021, Choice was informed that the refrigerator was unrepairable. January 15, they offered $1548 for a refrigerator which cost $3400. Again giving one excuse after another. Choice warranty is a fraud . I made a complaint to BBB. They have poor service as well. You are better off without them. A total scam.

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Jlbw
, US
Aug 04, 2020 11:53 am EDT

How did Choice home warranty get a 4 to 5 star rating and shame on George Foreman endorsing the worst scam home warranty company. Choice home warranty should be shut down.

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Dan Bowen
, US
Jul 23, 2020 4:16 pm EDT

Bought a house that had coverage, had it transferred to me, tried to get 2 issues fixed with my plumbing system. A kid in a mustang with a screwdriver and a pair of channel locks showed up - no exaggeration. I have 2 leaking PEX fittings in the basement and 2 outside antifreeze faucets that wont turn off properly. He said he had no tools to deal with PEX then proceeded to disassemble and reassemble the faucets, they work no differently than they did before he came. Supposedly someone was going to follow up with me for the PEX issues, 2 weeks later, no call or email. I paid the "plumber" the $120 (60 for each issue which is absurd because they are in the same house) and have had no follow up contact. I am less than impressed with Choice and will absolutely never recommend them to anyone nor will I be renewing this policy.

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70Shi
, US
Nov 07, 2019 8:38 pm EST

I am a CHW customer also who has been denied the replacement water heater they guaranteed on my original contract. I’ve already paid them enough premiums to buy a new one by now, but they just keep on insisting on sending out one technician after another instead of just replacing the unit as stated. I’m an elderly woman with many health conditions. The water heater will work fine for a few days then turn itself off. It then can be restarted, if someone is here to do it. However, it is impossible for me to constantly have to go down to the basement, then lie on the floor in order to see the pilot light. I explained this to them, and I really feel bad for the people I have to speak to from Choice because they must try to stall requests for replacements, and straight up lie to keep those premiums coming in. When the technicians recommend replacement of a unit, they then say they never received the voucher. I’m done with them. Their business practices need work, and I am still in need of a new unit.

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Edward McGurk
, US
Dec 29, 2021 3:20 pm EST
Replying to comment of 70Shi

Had Choice Warranty
5 years ago had water heater replaced. Water leaking, submitted claim, water needed replacement. Denied claim. Advertising and
contact covered water heater

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Haldak
, US
Jun 01, 2019 3:40 pm EDT

Choice home warranty state that their home warranty policy does not cover any a/c product in florida if it has been exposed to to sun or rain resulting in corrosion regardless if the customer shows proof of yearly maintenance. unfortunately I live in sunny south florida. it rains 4 months out of the years and temp ranges fro 88 to 92 degrees year round with 80% humidity. it is hot and muggy all year round. choice home warranty has found a legal gap to not warranty an a/c unit in sunny south florida. today, june 1, 2019. I am installing a brand new a/c unit by frias ac llc [protected] for over $3000.00 because chw will not cover my a/c unit. they've chosen a clever method of not covering an item other warranty companies will. i'm incredibly disappointed with their appeals process as well. I cannot in good conscience recommend this home warranty company..
To add insult to injury, they just called me to renew my policy. it expires on july 14, 2019.
Really? never again...

H. louis

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Linda2walker
, US
Sep 21, 2018 12:13 pm EDT
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Often Choice Home Warranty does not have a contractor to assign to your claim. You must find your own contractor. Upon his arrival, you will have to contact the warranty company to get pre-authorization. Be prepared for a long wait (long enough that you'll be invited to leave your phone number and wait for a call-back). In the meantime, the contractor can't begin his work...he has to wait for however long it takes. In one case, I was referred to a web-link which was not functional. This is a difficult "wait period" because the contractor does not have "time to wait". He's got jobs behind yours that he has to get off to. Before Choice can provide authorization, the contractor has to be ready to quote them precise costs (labor, parts, etc and provide a diagnosis). Often, it's the contractor's home office that figures all this up, so the contractor isn't prepared to make such a quote or firm diagnosis. Once you get past all the red tape, you're out all the costs up-front and must wait for reimbursement. I've been waiting for more than 60 days and still don't have reimbursement. In the meantime, the cost sits on my credit card. I recommend you forgo this exhaustive process and just set funds aside in your saving's so they'll be there when you need them. I wish I had done that. It would have been cheaper and less aggravating.

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Choice Home Warranty deceitful contracts

Why is a Choice Home Warranty a bad mistake? Because the ony way you can even hope they will honor what they profess to cover is to spend several hundred dollars more each year in addition to their contract fee or $450-500.

Like so many others I recently learned the hard way. They glibly refer to section 9.1.2 in their contract and this is the loophole they use to avoid having to fix or replace anything. Briefly, you must have professional service people come in yearly to perform "maintenance" for each appliance or system in your home, and you had better keep those bills for 5 years or they will not honor the contract. Heck, the IRS only asks for three years of records! Assuming a home had a heating system, AC, a hot water heater, appliances, etc., you are being forced to spend money on each one of these items. That can add up to $500, $600, $700 per year in addition to their fee. So now that contract is truly costing you$950-$1150 per year. If you were to simply put that money in a savings account for two years you would have more than enough to pay for a new system for almost anything that breaks in your house.

So, bottom line, how does a Choice Home Warranty make economic sense? IT DOESN'T.

Oh, one other item. My problem was a hot water heater that started to leak. I had been with American Home Shield for three years, as was my neighbor. He had a similar problem last year and they came in and gave him a brand new water heater. My mistake was that I decided to switch over to Choice and they denied my claim. I will NEVER buy another one of these contracts from Choice and neither should anyone else. Put them out of business.

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S Fish
Benton, US
Apr 10, 2009 5:53 pm EDT

Have had Choice Home Warranty for 6 months and have tried to file my first claim. My dishwasher wasnt working properly. The service tech they had me call didnt even have a contract with them. I guess they talked them into it because they did end up coming out and servicing the unit. Now the company is waiting for authorization to complete the project. The parts cost $115.97 and the company can not get in touch with Choice Home Warranty to get authoriztion. I have already paid over $275 to them for a Warranty that doesnt seem to exist. The company has been closed for two days now, hope they decide to reopen so that I can let them know to cancel my contract and refund my money. I would rather pay the company for the parts than Choice Home Warranty.

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JJJConsumer
Framingham, US
Apr 09, 2009 10:35 am EDT

Put them out of business. That is exactly what I hope to do. Please join my group. I have sent you an invite.

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Choice Home Warranty dishonest

I started the contract with Choice Home Warranty (choicehomewarranty.com ) on 10/27/2008 covering HVAC and making onetime payment of $344 for the contract lasting one year. On 12/02/2008 2 units (furnaces) stopped working. I contacted Choice with repair request. The technician was sent on 12/03/2008 to do the diagnosis - control boards needed to be replaced. Choice refused a repair without additional documentation. The following documents were submitted:

- home inspection report done upon purchasing the property
- diagnosis/checkup of the HVAC systems done on 07/27/2007
- repair and checkup of the HVAC systems done on 06/26/2008

After many phone calls and 14 days with no heat, the customer representative from Choice: Ron Stillwater stated that the repair could not be cover because:

- it is odd that two of the systems fail in the same time
- there is no date on the document from 6/26/2008 - even though it is printed
- there is no signatures on the receipt from 06/26/2008 - even though is states on the receipt that it is a electronic invoice and the authenticity can be proven by contacting the company that did the repair/checkup service on 6/26/2008. Ron Stillwater stated that no company will be contacted.
- there are many inconsistencies in provided documentation - with no additional comments provided.

I need to add that dealing with this guy (company) was the worst customer service experience. Imagine rep. screaming, inventing stories that do not add - the management needs to review your files - and than 5 sec. later - it just popped up on my screen that your claim was denied. I asked for the manager many times but never no one was available. He was accusing me of taking long time sending the documentation where in fact they (or he) were not replying to my faxes, emails and phone calls. The faxes were being lost and I had to resend the documentation. I felt like it was really immature, irresponsible, unprofessional, sneaky thief one person shop.

STAY AWAY FROM CHOICEHOMEWARRANTY.COM

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JJJConsumer
Framingham, US
May 06, 2009 4:21 pm EDT

Please join my group. I am trying to compile a list of complaints to submit to the insurance commission and attorney general's office.

Thank you.

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NONE
Htown, US
Apr 14, 2009 3:56 pm EDT

It's sad when you call a company and they cannot find your name in the system but YOU'VE paid for a service that they cannot proivde because you do not have your policy number with you. We've been without a fridge for almost a week now. We called on Friday 4/10 and is was a holiday, we were told that a ticket would be entered into the system and someone will be calling us on Monday, Monday came no call. I called them on Tuesday and they could not find us by last name, street address or zip code. They needed a policy number. This is a sad way to do business, I agree STAY AWAY FROM CHOICE HOME WARRANTY...

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Choice Home Warranty will not repair covered item

I have a policy with company and they denied service even though it is covered under my policy. Multiple phone calls and lack of explanation of why this was declined except for "it isn't covered". I have a "Total" package coverage and the ice maker on the refrigerator wasn't covered. $285 to repair at my cost even though I pay monthly for service.

STAY AWAY FROM

Name:
CHOICE HOME WARRANTY

Address:
244 Madison Avenue
New York, NY 10016
View Location Map

Original Business Start Date:
7/1/2005

Principal:
Bob Stevenson, Owner
Phone Number:
[protected]
Fax Number:
[protected]
Email Address:
[protected]@choicehomewarranty.com
Website:
www.choicehomewarranty.com
Type of Business:
Appliances-Major-Service & Repair

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diazepam
, US
May 22, 2009 7:41 pm EDT

This company is about the same: http://www.nationalhomeprotection.com/ they won't repair anything under contract.

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JJJConsumer
Framingham, US
Apr 20, 2009 10:44 pm EDT

See my posting about the lawsuit. I have been invited to have my case heard on The People's Court, and I am looking for people to accompany me.

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JJJConsumer
Framingham, US
Apr 10, 2009 7:24 pm EDT

I did my due diligence as well. I agree. There wasn't anything back then. My guess is that September or so of last year, is when they jumped on the scene...I have seen indications that they may be another scam with a new name.

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S Fish
Benton, US
Apr 10, 2009 6:00 pm EDT

I looked everywhere on the internet regarding Choice Home Warranty back in September 2008 to see if they company was legit. I didnt find anything. Now, after purchasing the warranty there are negative comments everywhere. I wish they had been there last year and I definately would have never purchased anything from them.

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JJJConsumer
Framingham, US
Apr 09, 2009 10:31 am EDT

Yes - this company is a scam. If it isn't too late, get the money back through your credit card company. I have a group that I have invited you to join.

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Choice Home Warranty ron stillman

Please do NOT choose Choice Home Warranty for your home. They are a huge scam and do not live up to ANY of their contract obligations. Ron Stillwater is the primary focus of our dispute.

Our hot water heater broke after only 3 months in the house. Ron explained that they required 5 years of proof that we had drained the heater bi-yearly. Of course, we just bought the house - how could we have that.

Ron would not return our phone calls for three days. When we did get a hold of him, he was rude, swore at me, lied blatently to me and never covered the water heater.

I dealt with numerous people at Choice Home Warranty, but ultimately, they always put me to Ron Stillman - and I cannot convey this strongly enough - could care less about our situation or the contract they were supposed to honor. As my finished basement was flooding, he told the plumbers to leave as 'it will be days before we can approve or deny the work'. The plumbers were so amazed - they stopped working with Choice. Then my realtor heard about this - they no longer work with Choice. Thanks for reading and please heed my advice - you will pay for absolutely nothing and get insulted by the management when you attempt a claim. Also, their website says 24/7. Unless24/7 means M-F from 9:30 - 5:00pm, they sure - the rest of the time is an answering service which simply sends your message the next working business day (so bless you if you have any problems after 5 on a friday).

Read full review of Choice Home Warranty and 2 comments
Update by Andy G
Feb 16, 2009 5:16 pm EST

Actually, his name is Ron Stillwater. And by far the rudest and most angry customer service person i have ever had the displeasure of speaking with.

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JJJConsumer
Framingham, US
Mar 10, 2009 12:32 pm EDT

I have created a user group Choice Home Warranty Claims, please come and join if you have experienced difficulties with this company.

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JJJConsumer
Framingham, US
Mar 06, 2009 4:02 pm EST

I could go on about this company, but all anyone needs to know is EVERYTHING THAT WAS POSTED HERE IS TRUE TRUE TRUE TRUE...NOT ONLY SHOULD YOU BEWARE OF THIS COMPANY, BUT YOU SHOULD RUN AWAY QUICKLY...DON'T BELIEVE ANYTHING THAT THEY SAY TO YOU IF IT MEANS THAT THEY WOULD HAVE TO PAY A DIME OUT OF THEIR POCKET...

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11:36 am EST
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Choice Home Warranty won't honor contract

My refrigerator broke down one month into the contract and Choice Home Warranty (CHW) assigned me a service company in my area. I called them out and they determined that the freezer coils and compressor needed to be replaced due to normal wear & tear (restriction in the line due most likely to the presence of air in the line).

The service company lady who turned the report in to CHW at first told me that it looked like I would be getting a new refrigerator but that didn't happen. Instead, after a few days went by, CHW called to tell me that the refrigerator coils were dirty per the report they received and so the repair was not covered due to paragraph 9.1.2 of the contract which spells out the exceptions for refrigerator repair coverage.

I first spoke with the lady at the repair company who then called CHW to find out what was going on. She called me back and told me they changed their mind about covering the repair for some unkown reason. I spoke with a manager at CHW that got me nowhere and also had a three-way conversation with him and the service company lady that also got me nowhere. The service company lady said that she deals with 11 home warranty companies and that they all record her phone reports to them and suggested that CHW see if they have a recording of her phone report to them. I checked back with CHW's service manager who was not able to find any report recording, and that my repair was not covered. The end.

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JJJConsumer
Framingham, US
Mar 10, 2009 12:35 pm EDT

I have created a user group Choice Home Warranty Claims, please come and join if you have experienced difficulties with this company. I am also looking for co-plaintiffs in a lawsuit.

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Andy G
Oxford, US
Feb 16, 2009 4:56 pm EST

Choice Home Warranty is a huge scam.

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8:13 pm EST

Choice Home Warranty company will not honor contract

In October I purchased a home warranty to cover my heating system over the phone. The company charged my credit card immediately and I received a contract in the mail but it had no contrat number on it. The guy on the phone stated that the contract would start 30 days later. The expiration date was listed as 11/27/2009.
Last Saturday both of my circulators on my boiler stopped working. It was 4 degrees out and I had no heat. I made several phone calls and sent emails via their website and through my own email. No one called me all weekend. Finally on Tuesday a repair person called me. He was dispached earlier that day. He came out on Friday morning and looked at my system and filed a report for repairs. He just called me on Monday night to tell me the company will not cover any repairs. WTF. Luckily I poked and prodded until I got the pump working again or I would have had no heat all week. I am disgusted with this company. The people on the phone were rude and didn't understand that I had no heat all weekend. I want my money back or I want them to fix my heat. I will never use this company again. Please beware. They will promise you anything and not deliver. BEWARE!

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KentGG
Las Vegas, US
Dec 04, 2022 6:12 am EST

Cannot get them to repair or replace my furnace, it's been ten days with no heat and CHW keeps making excuses for the delay in repairs

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102 secretariat st
WAXAHACHIE, Texas, US
Nov 12, 2022 10:48 pm EST

i put a claim in for a hot water line leak in my master bathroom ceiling on nov 31, i have not received any information about who's coming, when and what time at this point i am canceling my contract today. my policy # is [protected].i have tried calling choice office but to no avail.

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Lael Chamberlain
, US
Oct 29, 2022 11:31 pm EDT

I cancelled because they never replied and they've no customer service. They kept promising to send me info on my claim with a techs info and never did. We called 3 times and they never contacted us by email or phone about techs info to set an appointment. If our repair was serious you'd be out of luck, they're a PITA pain in the [censored].

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mdorsey
Ocala, Fl., US
Oct 10, 2022 6:06 am EDT

we were scheduled to have someone to come for repairs today but no one showed up. I tried to contact the person scheduled but the phone number was bad. Very frustrating. They were supposed to come on Oct. 4 between 3 ocloc and 8oclock but none showed up.

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Safetyplus
Sour Lake, US
Aug 23, 2022 2:53 pm EDT
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A tec came out to my home, and tolded me what I would need to fix my central air. Now Choice doesn't want to pay. They said I need to pay for the labor and parts to fix my unit. The labor is $1120 and the parts are over $800.

DO NOT BUY A POLICY FROM CHOICE, THEY ARE A RIP OFF RUN AWAY FROM THIS COMPANY AS FAST AS YOU CAN

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Fuck Choice
, US
Jul 26, 2022 10:14 am EDT

They scammed me out of 2 months of AUTHORIZED and COMPLETED work. Now won't pay me because my account is "on hold" for a [censored] reason. DO NOT DO WORK FOR THEM THEY WILL [censored] YOU OVER.

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Jon Clyne
, US
Dec 02, 2020 4:28 am EST

I purchased additional pool service and spa coverage with Choice and after 2 pool companies did an assessment, both indicated the filter needed to be replaced. Choice on the initial review is failing to comply with the recommendation and I'm having to appeal with a CHW Manager. They only allow appeals and no phone contact with a Manager. Rip-off!

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madsbf37
, US
Feb 29, 2020 10:46 pm EST

A few days
contract # [protected]
keeps making unusual noise
maintainence or repair service

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Noway12345
, US
Dec 18, 2019 2:55 am EST
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Hard sell pressure tactics, RUDE people. Don't do it.

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Allin Petry
, US
Oct 07, 2019 6:10 am EDT

I to am having issues with choice home warranty. Only been with them a month

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11:59 am EST
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Choice Home Warranty Water Heater Scam

September 2008 I purchased a home warranty from Choice home warranty and I had a package that allowed me and many home owners purchase and payoff in 3months for a year contract which was paid off Deember 18th, 2008.
The contract was supposed to be mailed to my home and they said they could not email their contract which I know would have sent a Red flagged if I was able to view before purchasing.
Till this day I have not viewed my contract which I regret buying before reading their contract.
The week of December 22nd my husband made a call in for service due to our water heater bursting which had inpacted a water fllod in our basement.
They sent a service contractor in day after and he indicated to them that we had a rust in our home wareanty which was due to the age of the water heater and knows we needed a new one.
They company told him and my husband they could not cover because the contract states they do not cover a Rust.
When I spoke to the manager on December 23-24th, they told me to read my contract that they do not cover rust that a rust indicate a non mentained water heater.
I called the contractor and spoke to the contractor who was surprsie at the action of the home warranty, he said he tried to explain to them that we had no actions that prevented the rust that the water heater was placed 1971 and that it is a common thing he had seen.
He said when he tried to explain to Hoem Warranty they told him it was between them and the customer.
Till this day they would not fix my water heater and have taken our money.
My husband then concluded we were at a loss to exit the contract even though we had paid for the service because he could not deal with a Scam.
Please do not buy from this company and check out their contract before purchasing, it is a lesson learned and will not happen again!

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Disappointed Consumer in DC
Washington, US
Jun 18, 2009 5:27 pm EDT

I'm glad you wrote your comment. I just ran quotes from Choice Home Warranty today because I found out today that the home warranty contract I had with National Home Protection is dead. I was considering Choice to purchase another home warranty plan. I will check to see if someone has started a user group against NHP like you did against Choice because I paid $1, 049.73 for three years of coverage, beginning 3/15/08. I still had 2 years of coverage to go. I will file a claim with NY's Attorney General in case there is a class action suit. Thank you for writing your complaint and good luck.

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JJJConsumer
Framingham, US
Mar 10, 2009 12:54 pm EDT

I have created a user group Choice Home Warranty Claims, please come and join if you have experienced difficulties with this company. I am also looking for co-plaintiffs in a lawsuit.

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3:17 pm EST
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Choice Home Warranty ChoiceHomeWarranty.com is a SCAM !!!!!!

I started the contract with Choice Home Warranty (choicehomewarranty.com ) on 10/27/2008 covering HVAC and making onetime payment of $344 for the contract lasting one year. On 12/02/2008 2 units (furnaces) stopped working. I contacted Choice with repair request. The technician was sent on 12/03/2008 to do the diagnosis – control boards needed to be replaced. Choice refused a repair without additional documentation. The following documents were submitted:
• home inspection report done upon purchasing the property
• diagnosis/checkup of the HVAC systems done on 07/27/2007
• repair and checkup of the HVAC systems done on 06/26/2008
After many phone calls and 14 days with no heat, the customer representative from Choice: Ron Stillwater stated that the repair could not be cover because:
• “it is odd that two of the systems fail in the same time”
• “there is no date on the document from 6/26/2008” even though it is printed
• “there is no signatures on the receipt from 06/26/2008” even though is states on the receipt that it is a electronic invoice and the authenticity can be proven by contacting the company that did the repair/checkup service on 6/26/2008. Ron Stillwater stated that “no company will be contacted”.
• “there are many inconsistencies in provided documentation”… with no additional comments provided.
I need to add that dealing with this guy (company) was the worst customer service experience. Imagine rep. screaming, inventing stories that do not add up…. “the management needs to review your files…” and than 5 sec. later ”oh….it just popped up on my screen that your claim was denied…”. I asked for the manager many times but never no one was available. He was accusing me of taking long time sending the documentation where in fact they (or he) were not replying to my faxes, emails and phone calls. The faxes were being lost and I had to resend the documentation. I felt like it was really immature, irresponsible, unprofessional, ripoff one person shop.

Read full review of Choice Home Warranty and 15 comments
Update by Tomi
Feb 18, 2009 6:05 pm EST

STAY AWAY FROM

Name:
CHOICE HOME WARRANTY

Address:
244 Madison Avenue
New York, NY 10016
View Location Map

Original Business Start Date:
7/1/2005

Principal:
Bob Stevenson, Owner
Phone Number:
[protected]
Fax Number:
[protected]
Email Address:
info@choicehomewarranty.com
Website:
www.choicehomewarranty.com
Type of Business:
Appliances-Major-Service & Repair

Update by Tomi
Feb 17, 2009 4:05 pm EST

Fortunately, my credit card company took care is taking care of it. They basically, can charge back the business in disputable situations. I got my money back after few business days. Of course, I had to pay for the repair.

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Dfblb
Bloomington, US
Oct 28, 2022 11:59 am EDT
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They're still a scam company.

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First American victim
Palo Alto, US
Dec 22, 2009 7:12 pm EST

I purchased home waranty with American Home Warranty Company in April. I filed my first claim for the year in December - our heat is not working. There was a system that filed my claim. I was assigned a contractor and the contractor called me and told me that the earliest they can come and look at what is wrong is in 6 days. The temprature in our area runs to 35 degrees at night and I have young kids so I could not stay without heat for 6 days. I called back to check if they can assign and find someone to come earlier or I can find someone and they can reimurse me for the work done later. American was not able to service any of the requests. I even asked if I can get numbers of other contractors that they work with call them and see if anyone could come sooner. I was told I cannot get the numbers due to privacy issue. I still don't understand what does this have to do with provacy. Basically I had to get my own contractor and pay out of my pocket to get the issue fixed. DO NOT FALL FOR THEIR FALSE PROMISES. READ THE SMALL PRINT before you sign up with them. It would have been cheaper and less hassle for me to not have insurance with them in the first place.

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Dennis
,
Oct 29, 2008 3:06 pm EDT

OH, how I wish I had read all of the complaints about this company before buying a year policy. It's worthless! They basically decline any claim as "existing condition" or "lack of maintenance." Then, if you request cancellation, they charge a $200 cancellation fee. What a ripoff! Steer clear of these guys-they're a scam!

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Hate poor service
Phoenix, US
Jul 27, 2016 3:04 am EDT

We bought a house in Phoenix, AZ in Jan 2012 and bought a home warranty.. On May 12 we called because we had no air conditioning/. The technician told us the unit was not repairable and told the warranty company we would need a new unit, . When we called to get the unit replaced, First American said we would have to spend 1505..00 our of our pocket to get the unit installed/. They coverd the unit, but not the cost to install the unit, the crane to put it on the roof, the stand for the unit to sit on and the elbow to connect the unit to the AC, which would be part of any normal installation:. They told us it would take 7- 10 days to get a check once the work was completed!. The AC company wasn't going to wait for their money, so we had to charge it on our credit card and wait two weeks for the check to show up.. Their service is pathetic, this is not the warranty company you want protecting your hom

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Dr. T.
Aiken, US
Jun 03, 2016 8:31 am EDT

This company committed fraud when I signed up with them in July 2011. They neglected to tell me that "they had NO VENDORS IN MY AREA THAT COULD SERVICE MY PRODUCTS!"> After waiting over a week to get a plumbing problem fixed, they finally told me the truth. They had no vendors in my area.! I had to get my own plumber to fix the problem, and pay him myself! They of course said, they would reimburse me, but we know that is not going to happen! A company as deceitful as Sensible Home Warranty, should be investigated, and made to return their premiums to the customers that they never serve!

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t bailey
Pikesville, US
Jul 02, 2015 9:52 am EDT
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i called them on 5/11/2015 to repair my central ac unit, it took them over 2 weeeks to get a technician out to even look at it. almoat 2 months later i still have no air

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Alan R Kelley
, US
Jul 15, 2015 2:26 pm EDT

There are too many disclaimers, Choice says "they are compehensive" a total joke. They deny everything...DONE WITH BAD CHOICE HOME WARrANTY:|||||| Please do not make the same mistake I did. Choose American Home Sheld for better results.

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Alan R Kelley
, US
Jul 15, 2015 2:22 pm EDT

Choice Home Warrany has too many disclaimers. Do no purchase, they will deny every claim. Please do not make the mistake I did by getting a long term contract.

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Janice Kenny
New Port Richey, US
Dec 04, 2014 3:14 pm EST
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Agree fraud, choice warranty claims that they repair anything even a roof, well on 12/04/2014 I contacted them to see what was causing the leak, I was informed before that they cover $1500.00 in roof repairs but do not replace a roof, Now on 12/04/2014 they sent Ryman Roofing company to my home the roofer, that inspected the roof said that I had damage from the storn which was the heavy rain & that it needed corking, I had to pay for a service call, & Choice Warranty claimed they do not repair any work from storms. I was never informed of that so I called Angie's List to report this company, they wrote a review & will contact them, also they are nationwise & everyone will read & learn about this company. I do believe that everyone should join angie's list, they will refer you to good companies & if the company that they refer you to does not meet your standards they will write a review & list them as a company with problems. No company wants to have a bad review with Angie's list cause everyone reads them. I can't believe how these companies get away with fraud like this & nothing really gets done about them that is why they are able to stay in business & rip off the world.

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don
,
Jun 03, 2016 8:31 am EDT

***ATTENTION*** GO TO THE FBI INTERNET CRIME COMPLAINT CENTER AND FILE YOUR COMPLAINT. THIS HOW THEY GOT BUSTED IN NEW JERSEY, BECAUSE ENOUGH PEOPLE COMPLAINED. MAKE SURE YOU TRELL THEM ABOUT HOW NEVER SENT YOUR HOME DEPOT CARDS AND HOW THEY MISREPRESENTED THEIR WARRANTY.
PLEASE USE THEIR NEW YORK ADDRESS ON 42ND STREET. IF YOU CAN DO IT NOW! HERE IS THE LINK TO THE FBI CENTER.

http://www.ic3.gov/default.aspx

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6:31 pm EDT

Choice Home Warranty Home Warranty Fraud

A week ago my furnace started making loud noises and I called my home warranty company National Home Protection (NHP) to have someone come out and fix the noise. NHP sent out a Furance Technician who looked at the issue and decided that the bearings were going bad within the Furnace motor/blower and the motor/blower had to be replaced. The technician called NHP and after discussing the issue with NHP came in and said that they would need maintenance records for the furnace before approving the repairs.

I just bought the house 2 months before and have had no maintenance on the house utilities; so, as a substitute they said I should send in the Home Inspection documents to include everything regarding the furnace and the page before and after. I faxed in the documents, called to ensure they recieved them and was told I would hear back in 24-48 hours. After 1 week I called them to find out the status as they did not call me as promised, only to find out that they had denied the claim because 1) there was not proper maintenance records and 2) the furance was not inoperable, they only repair things which are inoperable and not things which are broken, but yet working in a reduced capacity.

This is my second claim with NHP the first took 1 month to fix a water heater which the thermostat was broken after going through about 4 contractors.

This company has terrible service and makes it a practice to make repairs difficult or impossible to discourage payouts. Fortunately spring is here and I don't have to worry about my family freezing from the furnace issues, but will now have to pay $500 out of my own pocket to get the repairs - not to mention the $45 I had to pay for the initial contractor to review the issue.

Please stay away from this company and find a Home Warranty company which is more reputable.

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Choice Home Warranty Their secrets

Common Policies and Practices Used Against Consumers:

With the exception of Advantage Home Warranty, the inner workings and structure of the home warranty industry is stacked against the policy holder.

With loopholes large enough to drive a Mac truck through, they need NEVER pay out any claim...and you the policy holder can do little about it.

This article describes how the home warranty industry builds convenient loopholes into the system to avoid paying claims and how it should work.

TARNISHED REPUTATION

A lot of Realtors offer home warranties to their clients, But many may not know that the credibility of the home warranty industry is tarnished in the eye of the public. And for GOOD REASON. The whole business model is intentionally flawed in their favour. But first, a little background...for full article go to:

http://www.squidoo.com/homewarrantysecretsexposed

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johnas m . freeman
bladenboro, US
Mar 03, 2024 7:55 am EST

I have 3 claims .After a tech came out and i paid my

service charge i have not had my claims repaired.

I hear they are waiting on parts to repair a facet and

refrigerator .

Schedule repair dates 1/23/2024 1/17/2024 1/06/24/

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Aubra Jackson
League City, US
Nov 25, 2023 4:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I requested service several times and ended up paying out of pocket for for repairs and replacements.

Your company is not BBB accredited and I should have investigated your company before I gave you my money.

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Aubra Jackson
League City, US
Nov 16, 2023 9:01 am EST
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Do not give your money to this company!

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Kathy Johnson, GHAC
, US
Nov 05, 2023 4:09 pm EST
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I have called and emailed over and over. Constantly told to talk with Vendor Relations who is rarely available and when they are they say someone will get back to me. 8 UNPAID INVOICES

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Eddie Spicer
DUNLAP, US
Nov 04, 2023 7:03 pm EDT
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They do not back up their warranty. Had a supply duct fall and they denied fixing it due to thier reasoning that ductwork should last forever. Why have a warranty that cover ductwork?

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Woosh
, US
Sep 23, 2023 8:44 am EDT

Home Warranty is the NO. 1 home insurance but its also the No. 1 in complaint. They have ads that says will honor preexsiting condition, but they don't. It's in the fine print that they do not.

It's a legal scam.

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Kevinb90125
ORLANDO, US
Jul 26, 2023 3:45 pm EDT
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Poor customer service. 2 weeks for tech to be scheduled. Waited all day for tech to arrive. Then come to find out tech not longer does work for Choice due to them not paying in a timely manner. Reembursement claim denied. No help from any of the supervisors. Bad experience. Nobody cares. claim #[protected] 7/20/2023

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Gabe bond 007
, US
Jun 10, 2023 2:11 am EDT
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Choice home warranty has stopped all payments to authorized work orders. Choice home warranty owes me over 8,000.00 on several Imvoices. They originally said after 180 days. Now there saying after 365 days.

This is Gabe Bond owner of Profound heating and air conditioning.

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Just In Time Water Heaters
Antioch, US
May 15, 2023 6:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Choice put my account on hold after they reassigned work orders due to pricing. Because of this hold it somehow stops them from paying invoices for previous work I completed on their customers' homes.

C
C
Cheated by Choice Warranty
Humble, TX, US
Apr 22, 2023 6:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid for a warranty from May 2022 to January 2023 before reporting a broken appliance. They approved the claim and sent people out 4 times to attempt to fix it. The washing machine was never fixed or replaced and they refuse to issue a refund. I feel like an idiot for paying so much money into this thinking I had coverage.

Choice Home Warranty In-depth Review

Overall Rating: Choice Home Warranty provides excellent coverage and value for homeowners looking for peace of mind and protection for their home systems and appliances.

Coverage Options: Choice Home Warranty offers comprehensive coverage options for a wide range of home systems and appliances, ensuring that homeowners are protected against unexpected repair or replacement costs.

Claim Process: The claim process with Choice Home Warranty is straightforward and hassle-free. Homeowners can easily file a claim online or over the phone, and the company promptly dispatches qualified contractors to address the issue.

Customer Service: Choice Home Warranty is known for its exceptional customer service. Their representatives are friendly, knowledgeable, and always ready to assist homeowners with any questions or concerns they may have.

Pricing and Value: Choice Home Warranty offers competitive pricing and excellent value for the coverage they provide. Homeowners can choose from different plans to suit their needs and budget, ensuring they get the best value for their money.

Contractor Network: Choice Home Warranty has a vast network of qualified and reliable contractors who are available to handle repairs and replacements promptly. This ensures that homeowners receive quality service and have their issues resolved efficiently.

Transparency and Communication: Choice Home Warranty maintains transparency in their communication with homeowners. They provide clear and detailed information about coverage, terms, and conditions, ensuring that homeowners are well-informed throughout their contract.

Customer Reviews and Feedback: Choice Home Warranty has received positive reviews and feedback from satisfied customers. Homeowners appreciate the company's prompt and efficient service, as well as their commitment to customer satisfaction.

Additional Benefits and Features: In addition to their comprehensive coverage, Choice Home Warranty offers additional benefits and features such as 24/7 customer support, emergency service, and a generous reimbursement policy.

Industry Reputation and Accreditation: Choice Home Warranty has a strong industry reputation and is accredited by the Better Business Bureau (BBB). This accreditation reflects their commitment to ethical business practices and customer satisfaction.

Comparison with Competitors: When compared to competitors, Choice Home Warranty stands out for its extensive coverage options, competitive pricing, and exceptional customer service. They consistently deliver on their promises and provide homeowners with the peace of mind they deserve.

Conclusion and Recommendation: Overall, Choice Home Warranty is a reliable and trustworthy choice for homeowners seeking comprehensive coverage for their home systems and appliances. With their excellent customer service, competitive pricing, and extensive network of qualified contractors, they provide homeowners with the protection and peace of mind they need. We highly recommend Choice Home Warranty for anyone looking for a reliable home warranty provider.

How to file a complaint about Choice Home Warranty?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Choice Home Warranty. This title should be clear and to the point, allowing readers to understand the essence of your complaint quickly.

4. Detailing the experience: In the complaint details section, describe your experience with Choice Home Warranty thoroughly. Mention key areas such as customer service interactions, the quality of the service provided, delays, or any miscommunication. Include specific details about transactions, such as service dates, warranty coverage issues, and any refusal of claims. Clearly articulate the nature of the problem, steps you took to resolve it, including any communication with Choice Home Warranty, and the company's response or lack thereof. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or contracts. Please ensure you do not include sensitive personal information in the attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Choice Home Warranty, whether it be a refund, repair, replacement, or other forms of compensation.

7. Review before submission: Review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Choice Home Warranty on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Choice Home Warranty or other users, and you may need to provide additional information or follow-up actions.

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Contact Choice Home Warranty customer service

Phone numbers

+1 (888) 373-7924 +1 (800) 816-2688 More phone numbers

Website

www.choicehomewarranty.com

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