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Choice Home Warranty, Edison, New Jersey Complaints & Reviews - vendor non payment

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Choice Home Warranty

Posted:    

vendor non payment

Complaint Rating:  100 % with 3 votes
100% 3
Contact information:
Choice Home Warranty
510 Thornall street
Edison, New Jersey
United States
Phone: 888-531-5403
choicehomewarranty.com
I am a service provider in Texas who did work for Choice Home Warranty.I recently have been told my accoun was closed and would have to wait a min of 365 days for payment.I completed 8 work orders submitted for payment and after 3 months of calling and being told
1.Never recieved fax
2.Proper paper work not on file
3.Fax machine not working
4.Check is in the mail
5.Accounts payable department closed
6.Check never mailed, its going out next week
Now if I call and charge customer for work performed, it will void contract and funds will not payed, not that im ecpecting payment.I WOULD NOT RECOMEND DOING WORK FOR THIS WARRANTY COMPANY OR BECOMING A CUSTOMER...
Complaint comments Comments Complaint country United States Complaint category Other
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Comments

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 9th of Nov, 2010 by    0 Votes
We are a roofing contractor that has similar problems with Choice Home Warranty. They have rude, unprofessionalk customer service representatives and after completing work over a year ago we remain unpaid.
 9th of Apr, 2012 by    0 Votes
To Whom It May Concern:

The details of these situations are not representative of the normal Choice Home Warranty customer experience and we sincerely regret our customers’ frustration and discomfort.

We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors and employees. We take customer feedback very seriously.

At Choice Home Warranty, our focus is on quality... providing quality home-warranty products to our customers, following up with quality customer service when our homeowners contact us, building quality business relationships with our contractors, and ensuring quality work from our contracted technicians. We do not and have not ever encouraged contractors to deny customer claims.

In addition to evaluating customer feedback, we continually evaluate our contractors’ performance, responsiveness, cost, and other factors to ensure these partnerships are fair and beneficial to all parties involved: our customers, our contractors, and our company.

Choice Home Warranty is always in full compliance with its terms & conditions.

If you have any questions or concerns, please contact help [at] choicehomewarranty.com (please reformat the e-mail address properly. We guarantee a response within 5 business days. We are here to help you!

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