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Chet Holmes International Complaints - False Claims To Charge Card with a promise that you can cancel at anytime berfore or after the training

Review all Chet Holmes International complaints

Chet Holmes International

Posted: 2009-03-08 by   D Wall
False Claims To Charge Card with a promise that you can cancel at anytime berfore or after the training
Complaint Rating:  79 % with 14 votes
Company information:
Chet Holmes International
United States

I heard a commercial for Chet Holmes Internaional for sales people/organizations that are looking to increase sales. I called them to ask some questions, the call was answered by a call center, and I stupidly gave them my contact infomration. I immediatley began to receive numerouis phone calls from the sales people for the company trying to get me to agree to a phone session whereby they "would evaluate if their company could assist me in achieving my goals" After many many calls, I succomed and agreed to speak with them, they are very slick, very scripted and now I understand with one goal to get you to agree to attend an online sesson for a discounted price of $199.00. They ask for your charge card to "Hold" your place, you are told that you are in now way committed and that you cancel at any time and get a full refund. I had intended to try the program and I gave them my charge card which they immediateoy charge.

As the date approached for the "Online Class" I realized that I had a business conflict and was therfore unable to attend. I immediately called to cancel and surpise, only got a Voice Message with a Voice Mail opiton. I left a message canceling my attendance and requsting a refund. The day came and went and I did not hear from them. At that point, I had my assistance start trying to reach them, she tried to contact them via their on line site, the phone number etc without success.

It has been over two weeks and we have not received any communication either by phone or in writing from Chet Holmes International. As such, I now am quite sure that this company is a fraudulent company using these tactics to get people to pay knowing that they never intend to refund or cancel the charge as promised. I have now disuputed the charge with Visa asking them to consider it fraud.
Comments United States Telemarketing
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 247 days ago by   Ted Miller 0 Votes
This is the very first complaint that I have ever seen about CHI and even though this is a first it is disturbing to me. My Name is Ted Miller III, I am Chet Holmes Vice President and after working here for 7 years that is a first. So let me go on the record as saying we have great procedures to never charge anyone unless they fail to show up or if they thought their experience was not excellent. After hosting this event for 19, 000 entrepreneurs in 23 different countries I image we could have made a mistake but even then we error on the caution. I question the validity of these comments because if this person could find this website to complain why couldn’t they find 1 of our 48 different websites to e-mail us or call us. Plus this alluded to being charged immediately…that doesn’t happen until after the event. If this get sent to the person who posts this please feel free to contact our headquarters. We are open 16 hours a day 6 days a week and yes we have voicemail after hours. We are committed to serving all people well and I personally assure they get treated properly. You won’t need to, but feel free to mention me by name to assure you have this dealt with swiftly. To greater success, Ted
 237 days ago by   vticeman 0 Votes
I too had a poor experience with Chet Holmes. I actually attended a webinar Jan 5, 2009 with Ted Miller and requested a refund.
I thought the webinar was reasonable, but it went much longer than advertised and I could not received the full webinar. I was not worried as it was carefully explained to me my card would not be charged until after the webinar. I would be contacted after the webinar to be certain I was fully satisfied, and then and only then would my card be charged. I had planned to explain at that point the issue and attempt to reschedule in a few weeks when I would return to the office.
The problem is that you are requesting a refund from another organization; across america. I dealt with Debbie Hodges. They probably are on a commission. Every time I requested a refund, the reply was always 'see cancellation policy'. I understand the cancellation policy. I attended. Everyone agrees to that. I continue to request refund and am continually told cancellation violation. It is certainly less than candid. In hind sight, I should have been cautious as the individual who signed me, Michael Rubin, up had a yahoo email address, not a Chet Holmes account. I do believe if anyone in the Chet Holmes company knew of the poor treatment I have received from across america, they would be mortified. Chet Holmes is in the business of consultation, a non-tangible product, your honesty and integrity are your most important assets. At this point it is purely the principal, not the $199.

I bought the book and liked it so much I bought several more for all my salespeople to read. I then bought the audio book. I was considering future consulting efforts with Chet Holmes, but after this ordeal, I'm not sure. Ted, if you can help please submit a phone number and direct extension and perhaps a contact at Chet Holmes. In hindsight perhaps I should have contacted you first.
 223 days ago by   Dr. Drew 0 Votes
vticeman -

I actually don't know who Chet holmes is or Ted Miller but I came across this complaint looking up info on Local Ad Link - I have to tell you - it's one thing to not show and call because of a conflict - and not receive your money back, its another to attend and ask for your money back because you had to leave. Most people complain because they feel cheated out of their money for not getting enough information or the same old information (like Brian Tracey) I'd say you don't have a case in this instance. I don't blame them for not wanting to give you your money back sir.
 169 days ago by   vticeman 0 Votes
Unless of course they boast "Money back guarantee, no questions asked".
And Dr. Drew, The webinar went an 1.5 hours longer than the scheduled 2.5 hours.
Say Hi to Ted for me.
 163 days ago by   steves 0 Votes
I responded to a home improvement sales position and got pitched on their coaching business for $300 plus shipping. Sounds fishy to me.
 128 days ago by   Tregg Holbrook 0 Votes
I called in the same way you did and was invited to attend the online seminar. I admit I noticed that they were very "slick" in the way that they directed me into agreeing to the seminar. Like you, I was asked to give them my credit card to secure my spot for the seminar. It was made very clear to me that if I did not feel that the seminar was outstanding and a huge benefit, then I would not be charged. It was also made clear to me once I secured my spot in the seminar then the only way that I would not be charged is if I actually attended the seminar, paid attention to it, then made it clear to the presenter that I did not feel that it was beneficial. You cannot expect them to hold a spot for you, then not show up, and expect them to return your money. I can tell you that I am extremely grateful that the person on the phone was "slick" enough to convince me to sign up for the online seminar and took my card. Because once I knew that I had agreed to pay $199.00 then it became a priority to me and I made sure to attend. I actually had a conflict come up before my original scheduled seminar, I contacted them and they were great to work with me and reschedule a new time. Since attending the seminar (which is worth way more than $199.00) I have gone on to purchase several thousands of dollars worth of material from CHI and the benefits that have come to my business as a result have been far more valuable than the amount I have paid. Chet Holmes understands how to help businesses grow and improve as much or more than anyone I have come across in the past 12 years of owning and operating successful businesses. I tell my freinds and colleagues every chance I get to check out this company. Chet Holmes has always over-delivered for our business everyone I know that I have sent to them has thanked me and told me the same.
 42 days ago by   Crusoefire 0 Votes
Oh man, can this last guy be anymore transparently CHI employee or what? I have been in business 25 years and NEVER, EVER, NEVER heard of these guys! I am totally fed up with crap like this, if it is such great groundbreaking material why is it you dont see it in mainstream media other than the scamnet?

Your web site, (I guess one of the 48) is so hokey I swear you must be some of those "we need a person to transfer funds" idiots. Ok not really, its just that I got an email on that then the next one down is this. Which by the way was sent as if they wanted to respond to my resume online.

I have decided to start lambasting every shyster that wings stuff my way under false pretenses and has the audacity to think most of us are complete idiots. NEWSFLASH!!! there are some out there, keep trying and you will find them and fleece them of their 199.00. To the one that complained why did you not contact your credit card company and dispute the charges???
I want to sympathize with you but have a hard time when you demonstrate such a lack of common sense!

Sorry I dont want to make fun of you but please pay attention.
 16 days ago by   CAMOORE100 0 Votes
Hey Chet - you have but one chance to make me a customer, and that is send me the free report you advertised without pimping me for my credit card number. I asked for the free report, declined to buy the webinars, and guess what? NO FREE REPORT.

This tells me one thing - you want my credit card number. End of story. I've never hear of you - and so let the buyer beware. You will not see a free report.
 12 days ago by   P.Wiseman 0 Votes
Crusoefire: "I have been in business 25 years and NEVER, EVER, NEVER heard of these guys! " The reason you're whining on this website and not enjoying the money from your increased sales is BECAUSE you haven't head of CHI. Look up who Chet Holmes is, bud. Do you know who Warren Buffet is? Charlie Munger? Your ignorance is quite obvious. Do some research, old man.
 2 days ago by   dot2871 0 Votes
I took the webinar about a month ago. I liked it and thought it was worth the $199. I didn't like how they tell you to get off the line if you want your money back but stay on the line for more help. Then try and sell you a $3, 000 CD package. Oh well, I still thought it was worth the 199. Now they call every couple of weeks and email the hell out of me. They are always polite. They are just doing what everyone's sales team should be doing. As long as you know that you can talk to them and not be intimidated. It is at the end of the seminar they give you a different # to call to reverse or not chrge your card.

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