Eventually, to their credit, they did write to me saying they were issuing a refund. This may have followed my response to their survey.
Notification of Issue Change
Entered on 08/26/2008 at 14:58:33 by Gary S.:
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Entered on 08/20/2008 at 15:59:29 by firstname.lastname@example.org:
**This Issue is a copy of Issue #93320 of project Chemistry**