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Chemistry.com review: Website is a scam! 73

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Author of the review
12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

DO NOT use this company! Their ads promise your 'first five matches are free', but after you fill out a twenty minute compatibility test and your personal information sheet, they claim to have found five matches for you BUT YOU CAN'T ACCESS OR CONTACT THEM WITHOUT SIGNING UP FOR THEIR SERVICE. You can't even verify if these are real people or whether they're just shills to get you to sign up. This website is a SCAM... if you jump through their hoops, you will just be WASTING YOUR TIME!

73 comments
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perky flower
Westerly, US
Aug 29, 2016 2:12 am EDT

You pay your money and get nothing. I e-mailed them early in the morning and they did not respond. Then I called and a representative was rude and insistent that I should continue as a customer. The REAL tip off was when I signed up for the trial period, my credit company called to make certain it was a valid entry. At the time I said yes, but by the second day when I didn't receive any responses I understood why the credit company called.
Stay away from this company they do not even no the meaning of integrity!

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anastasya
,
May 07, 2008 6:15 pm EDT

i can't sign in on my account with my email address on and always come up 'there is a problem in your account" and i have sent several email to them but i never get any response in the meantime my credit card already been debited for $150 but like i said i never be able to sign it at all and i want my money back, thanks

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Johnny Redd
Jonesboro, US
Apr 10, 2015 3:08 pm EDT
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The site sent me a wink from Ana from Oklahoma. I clicked "To see her profile click here. Then on the next page were a dozen user names, none were of Ana, 56. This is really a stupid strategy. Its like a complete idiot devised a mad method. Having looked at the complaints here, and elsewhere, I am positive I wont take these clowns seriously and certainly will not sign up for a contract. I'm amazed that they actually get people to sign on their crooked line.

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Dan Fa
Austell, US
Mar 08, 2015 12:31 pm EDT
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Chemistry.com somehow found out I have a Match.com membership. I filled out a profile on Chemistry, but gave no credit card info to them. My bank caught a fraudulent charge to my account for $77 yesterday, and immediately put my debit card on hold. When I checked my account, it was Chemistry.com. They obviously hacked into my Match.com account, somehow, and stole my card info. Stay FAR, FAR away from these crooks!

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Jas1953
Hawley, US
Jul 06, 2014 8:08 am EDT
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I used this site as a free member & decided to pay for the use of their services. Then I wasn't able to log in I clicked on cont us. I had to use their website email & got a response that my account was canceled. I then tried using their e-mail system & asked what I did wrong, why was my account canceled & will I receive a refund. Not one got back to me.

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TroyF
Seattle, US
May 22, 2011 7:58 pm EDT

Chemistry.com is a fraud. Once they have your profile information, it does not matter if you resign, or hide, your profile, they continue to use it to send to their new members. Most of the "matches" are nonexistent, or have resigned (probably in disgust). I have repeatedly sent them messages to discontinue using my profile only to have many additional "matches" sent to me. The number of "matches" and the frequency has increased since resigning. Translation: they will use your profile information forever! I tried to edit my profile information to say that Chemistry.com is a scam and is running a fraudulent web-site. Of course when I attempt to "save and add" that information to my profile, the system does not accept the changes and it reverts to the information I erased. I would happily join a class-action law suit. This company needs to be sued out of existence. They are taking advantage of people economically, and emotionally.

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Anonymous1122667755
, US
Jun 01, 2013 2:07 pm EDT
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Chemistry and match ( both owned by the same company) post unpaid profiles that you cannot connect with! The only connections I received are from scammer. You can tell by the emails..."you are beautiful...you have a sincere smile...today is my last day on the site so please contact me!"

I actually unbeknownst to me fell for one who eventually asked me to send him money! Wasted 2 weeks of my life and lost faith in mankind. His # is [protected]. Goes by the name of Mark with an accent. Of course, I didn't send money...he hurt my pride more than anything.

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mark727
, PH
Jan 03, 2013 6:09 am EST

i have a subject in chemistry and it gives me a lot to think and teach me to learn even though its to hard to learn but i can manage it and. i really wanted to learn a lot and its gets better off me. good luck to my studies i hope it will be good and better.,

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AMS 77
Homewood, US
Sep 19, 2012 9:03 am EDT
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Sorry everyone, not sure why that posted three times. I guess my computer is as angry as me!

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AMS 77
Homewood, US
Sep 19, 2012 9:02 am EDT
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had an experience similar to Michelle. I tried the three day trial and cancelled before the end of the second day. Imagine my horror when I discovered I had been billed for the past three months! I immediately called and spoke with an agent who cancelled my account and said they would forward my issue to corporate who would contact me within the week. I called at the end of the week after getting no response and was told by an incredibly rude agent that I still had a day to go. I also told him I was still receiving emails and he said that I still had a week left of the term so I might as well go on and use it. I did go on a total of 3 times. Mainly to try and gather more information about the site itself. After a few more weeks I called again after no response from corporate and this third agent told me my complaint was never forwarded! Finally someone contacts me and tells me they can refund me $50 of the $150 because I went on the last week! What a scam. So basically I am paying $100 (if I ever do get the $50 back) for a site I went on three times in the last week while I was waiting for corporate to call. They were not willing to work with me at all! I am so angry and frustrated about the terrible service and the fact hat they won't work with you at all. After reading the above posts I am even more frustrated because I see they pull this scam a lot! I would really love to do something to get them shut down or at least make them reponsible for their actions!

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AMS 77
Homewood, US
Sep 19, 2012 8:45 am EDT
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I had an experience similar to Michelle. I tried the three day trial and cancelled before the end of the second day. Imagine my horror when I discovered I had been billed for the past three months! I immediately called and spoke with an agent who cancelled my account and said they would forward my issue to corporate who would contact me within the week. I called at the end of the week after getting no response and was told by an incredibly rude agent that I still had a day to go. I also told him I was still receiving emails and he said that I still had a week left of the term so I might as well go on and use it. I did go on a total of 3 times. Mainly to try and gather more information about the site itself. After a few more weeks I called again after no response from corporate and this third agent told me my complaint was never forwarded! Finally someone contacts me and tells me they can refund me $50 of the $150 because I went on the last week! What a scam. So basically I am paying $100 (if I ever do get the $50 back) for a site I went on three times in the last week while I was waiting for corporate to call. They were not willing to work with me at all! I am so angry and frustrated about the terrible service and the fact hat they won't work with you at all. After reading the above posts I am even more frustrated because I see they pull this scam a lot! I would really love to do something to get them shut down or at least make them reponsible for their actions!

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AMS 77
Homewood, US
Sep 19, 2012 8:39 am EDT
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I have had a horrible experience with his website! LIke Michelle above I did the trial and then cancelled before the second day was over. Imagine my horror when I discovered I had been charged for the past three months for a site I cancelled. I called them and they said they would forward my inquiry to corporate and I would hear back in a few. After no response the following week, I called again and the agent was quite rude and told me I still had a day before the week was up.. After three weeks of no response I called again and was informed the origianl agent never forwarded my request! I also told him i was still received emails and he said that there was still a week left on the account so I went on there the last week looking for information. Corporate finally contacts me and tell me they can refund $50 out of the $150 I was charged. When I pushed the issue and asked for full compensation they told me they couldn't because I went on the last week after the agent told me too! I filed a complaint with BBB but I doube it will get me anywhere. I am so angry that I'm being given the run around and will lose out on the money for a site I didn't even use. I wish there was more I could do! Any ideas are welcome! Absolutely ridiculous!

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angrycustomer123
San Diego, US
Sep 11, 2012 6:11 pm EDT
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I signed up for chemistry.com because my son and daughter-in-law met on the website about three or four years ago. It has seemed like a scam to me. Whenever I was interested in meeting someone that I knew was a good match, I never got a response. But three guys sent e-mails that they were interested in me. The first one sent an e-mail, I responded, and then he sent his phone number. In the meantime, a photo showed up on his profile that also appeared on two other profiles. Something was fishy so I never called the number. Two other guys have shown interest in me. I responded to them, giving my number, and they don't respond back. If they are interested first, it doesn't make sense that they would just disappear. I did notice that at the bottom of their profiles, it said "No longer active as of 2010." Then there was a notice that they had sent me e-mails. Makes no sense. Last night, I clicked on a word and up came an ad to work at home. I ignored it. Today, I received an e-mail, subject line, "Hey M****, is this number still good? It then listed my phone number. I opened it and it was from someone wanting to sell me an opportunity to work at home. Since my phone is new, I haven't given the number out to anyone else. The number had to come from the e-mails I sent to guys. The tech was always screwy. I've quit the site and will send a copy of this complaint to the Attorney General's office. BTW, the first guy lived in Beverly Hlls. I checked the number he gave me, and it is a landline in Beverly Hills, the same place where chemistry.com is located. I can only imagine the bogus conversation that would have taken place if I'd called it. If you're going to run a scam, you'd better be smart about it. A similar thing happened to me on Craigslist about three years ago.

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disappointed!!!
Loudon, US
Jul 04, 2012 6:52 am EDT

I signed up and have really mixed feelings about all this. I agree that it seems to send an awful lot of matches without pics and those i just always decline as i figured no picture either meant they were really bad looking or they just wanted to prey on desperate lonely people. I also notice i was getting matches from ethnicities that I had absolutely no interest in, not that i'm prejudice, but i won't date certain races either so i checked my profile as i knew i had not selected them and much to my surprise they were selected, so i deselected them and save my changes. Well somehow they got turned back, im assuming by chemistry.com...who else has access...I too showed interest in a number of people but NONE and I do mean NONE of them responded. I was however contacted by one person who turned out to be a real person and he was quite nice when i met him, but I guess he was just looking for a sex partner because he disappeared once he figured out I wasn't into one night stands...I have noticed thought that the ones that are real people have a habit of sending all their contact info such as phone numbers, email address, IM info and once i receive that email they disappear. I thought that was sort of fishy so i read the agreement in detail and notice they reserve the option to block anyone that sends that type of information and obviously they are blocking them because everyone that sent me that info got blocked immediately after i received their email. So i think that the system is truely flawed, however they need to make their guidelines, especially that one with the reasons for blocking you more obvious in their sign up agreement so that people don't make that mistake right off. I understand why they would do it as some people sign up for the free trial thinking they can get dates without paying for the service by sending their info in emails. Who know who many people they have that do this and how many send there info out hoping to avoid have to pay for the service. It ruins it for those of us who are being honest and truly want a compatible realtionship and chose to use a service such as chemistry.com. I signed up because I work from home and have for 9 years. My social life is very limited as I live in a small country town and unless i go to church, or do volunteer work, i don't meet people outside my own family. So this makes it very hard to meet eligible people. I would rather not bar hop as that doesn't always turn out so good and I don't know about you but meeting someone at a grocery store, or laundry places, , , well lets just say that only happens in the movies...

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Ramshackle
Rutland, US
Mar 12, 2012 8:27 pm EDT
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I was in the process of signing up for match.com and chemistry.com came up on the screen and somehow I subscribed unknowingly with them. I feel terrible I just lost $159.00 for nothing.

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jeromehasslebaum
Chicago Heights, US
Dec 14, 2011 8:04 am EST

baba monkey

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jeromehasslebaum
Chicago Heights, US
Dec 14, 2011 8:03 am EST

There ARE free sites out there that have real people. I have dated at least five women I met online. One was not really a match, three were interesting, one was a bit crazy, but they were all real. No criminals trying to steal my wallet or something. NEVER pay to be introduced to someone online. That is a rule to work by. If you notice, most of the pictures on chemistry.com look like old snapshots. They don't really look like digital pics. Of course, one rule for men or women, stay AWAY from a person on any site who only has pics with another person cut out! It is easy to get a digital camera these days, and easy to post a fresh pic. If the only pics you can get are ones with your former lover cut out, maybe you aren't ready for a new relationship.

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timtip
Portsmouth, US
May 26, 2011 12:02 pm EDT

Chemistry.com is a scam. It’s apparent that they are filtering and blocking all the e-mails. All the e-mails go through the website. When you get a notification on your regular e-mail you cannot respond to it. It’s apparent that they don’t want someone to “hookup” right off the bat. They want to string you along so they can get you to sign (pay) up again. It's all about the money.

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kris11
Hibbing, US
Jan 02, 2011 7:55 pm EST

ive tried to cancel &all i got was a runaround. dont go through this site!

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Gothpocket
Katy, US
Nov 29, 2010 7:33 pm EST
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I have already posted a comment about my experience with chemistry, but after three more months, I think another post would be helpful.

Without a doubt, this is a scam. I can say that without a doubt now that I canceled and receive different messages from them. Even though I have canceled my accept, removed my profile, changed my mail settings so they should STOP emailing me, I still get emails.

I guess my match settings were pretty liberal. That is, i am not picky at all. I would get the two matches a day, plus many many more if I acted on the two. In the beginning, i emailed EVERY single one of them. Honestly I sent almost fifty (50) emails. And they were not one or two paragraph ones. I have learned from other online experiences that you have to comment and praise they ladies posting to get a response. Well, I have only had 1 response. One, in fifty is horrible. So there is only two solutions. Either I am an ugly looser that couldn't even get a 'thanks but no thanks response' or these messages are going to a void. I am pretty sure it is the later. Let me explain.

Now that I have canceled, I get emails saying, '(insert girls name) has sent you an email).'. Since I have canceled my account, I would have to pay again to read them. I was on there for almost three months and got one response back. I have been canceled now for about a week and have five new messages. Hmmm. Also i should add that after an intense start in the first month, I stopped messaging people the last two months. What is the point? I know it was a scam after reading these postings and doing some other research. I just wish I didn't have to call them now to get them to stop emailing me! Bunch of bull honkey. By the way, there are free sites out there that I am actually having dates with people. Hmmm. Still, those free sites have some real crazy women. I think it is because it is free and so they have less of a commitment than if they actually had to pay. That is beside the point.

CHEMISTRY IS A SCAM NO DOUBT ABOUT IT.

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justarry
Los Angeles, US
Nov 29, 2010 6:01 pm EST

I agree with everything said up there. To add my 2 cents, I received the maximum number of matches before i signed up. I received 10 matches a day, all with photos, even though i had not signed up. I think is their way of trying to get you to pay. However, AFTER I paid and signed up, I got 3 matches total, and they were all on the first day. EVERY Other day after, my screen would say "you have no matches." How could they not give me any matches after I had gotten so many before I paid? Not even one!? It has been 3 weeks since i subscribed, and the system still has not given me any matches. I just logged in now, after skipping 5 days, and it still says no matches.

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skeeterh
hinesville, US
Oct 14, 2010 5:42 pm EDT

Ive noticed that chemistry.com has alot of Nigerian and scammers from Ghana claiming to be in the US.
They say there in a US city or town and it shown on there profile but then they give you the "Im an exchange student currently in Ghana or Nigeria" Witch ever one dosent matter because its a scam of some type.
I think that chemistry lets them type of people in on purppose honestly, Just to get new members to join the site and pay for it.

Its the same with other sites that somehow mysteriously all these scammers just started showing up in the past couple years like on these websites - true, mate1, eharmony and varrious other ones ive noticed that have become infested with scammers.

The worst part about the scammers is, is the fact that people who are not scammers and are actually looking for something real are given a bad reputation and assumed to be someone that they genuinely arent and are actually good people and are judged negativly when they sign up at these sites.

It would seem these sites would keep track of peoples ip addresses (mainly non-us ip addresses) and crack down on these scammers before they have a chance to scam someone on the site and should take people seriously when people report the scammer to the site and there for delete the scammer profile and block the ip address from the site.

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bbbob
Minneapolis, US
Oct 07, 2010 1:49 pm EDT

total waste of time and money...most of the matches are non-paying so you're response will just be used to trick others into paying...be careful of their 33% off one month offer...they'll continue to charge your visa after promotional month at the full $50. rate...of course you'll find this out a month or so later along with their no refunds disclaimor...basically this is a picture flipping site so it's as shallow or shallower because of it's deception than other picture sites...the chemistry most women on this site posess is a main desire to camp, hunt, fish, and drink beer. so if daniel boone is your type go for it, but you'd probably have better luck meeting somebody a cabela's or your local bait shop.

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Gothpocket
Katy, US
Sep 08, 2010 9:23 am EDT
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I signed up for 3 months after a successful free weekend. That is, I actually got interests in me. It has been a month and I have over 40 interests, sent 20 emails, and filled out the stupid relationship starters. I have not had one answer. Not one.

I tried another site that is free and have actually MET a couple of people. This with the same profile word for word and picture for picture.

This is a scam and stupid me for not looking into it more before loosing 100 bucks.

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KeepinOn
Morristown, US
Aug 28, 2010 11:11 am EDT
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I agree with "FedUpwMichael." The true scam with Chemistry and probably all the other dating sites is that there are so many bogus/faux men behind their matches. Reading the message from Michael reminds me of several emails I've received from men who are allegedly foreign-born, but who purportedly now live in the US. Their messages are remarkably similar in tone and content. I'm stunned by the number of such people who state that they are widowers. They often say their wives died in terrible accidents. It strikes me as incredible that so many women have died in accidents. These men typically have one child they're raising...or so they say. And I often find that they profess to work in a technical field. They typically stress their belief in God and their desire to meet a God-fearing mate (although my profile says that I'm not religious). Odd, given that Europeans tend to be less religious, generally speaking, than Americans. For the most part, they don't talk much about where they allegedly reside in the US, probably because they DON'T reside in the US. They quickly devolve into overly romantic banter, even professing love for someone they literally just net online and know absolutely nothing about. They're also eager to exchange more photos. And yes, they all LOVE Yahoo Messenger. I, on the other hand, HATE Yahoo Messenger. I won't even load it onto my computer because of all the crap that comes along with it, plus it can pull tons of malware into your computer. No thanks! I'm guessing these are fictitious guys, perhaps just fooling around online for the helluvit. Maybe they're impotent. Maybe they're scam artists who will eventually take advantage of you. Maybe they'll ask for money or something. (They could even be Nigerians. Who knows.) Or maybe they're kids with nothing better to do.

The REAL guys on Chemistry, feel and write quite differently. And instead of prolonged, romantic Yahoo IM exchanges, they give you their phone number so you can actually TALK! What a concept. Bottom line: beware these foreign-born (oil/mineral) engineers, who are widows, who want you to fear God and sign-up for Yahoo Messenger!

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FedUpwMichael
, US
Jul 30, 2010 4:23 pm EDT

Attached is my experience with chemistry.com and I wish I'd checked some of these forums before I took the bait. I feel really stupid, and hope that I don't have somebody remote controlling my computer. I was in the site and met "Michael" (yeah, sure - his name is probably Igor from the Balkans or something...anyway, the minute I indicated that I was interested he jumped on it like a fish on a hook and then he flipped it on me.) He immediately wanted to leave the site and go to yahoo messenger. I foolishly agreed and spent the evening chatting, but as the chat went on, I began to see by his use of the language that he wasn't American and I asked him directly. He finally admitted that no, he wasn't American, but was in fact a German businessman. I got really skeptical and got out of the chat. The next morning I was not able to get into my yahoo messenger because it kept saying that I was signed in from another computer - that was nonsense. Plus it kept booting me out almost as if someone had hacked into my computer. It really frightened me and I changed my password and will most likely disable the whole yahoo account and get a new one.

Below is the "letter he wrote just for me...(I'm sure someone else is receiving the same letter right now as we speak)...

Beware of this guy ---

Michael Smith Add to Contacts
To: xxxxxxxxxxx@yahoo.com

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Good Morning XXXXXX,
How was your night and did you sleep well?I really enjoy our chat last night and i will love to get to know you better.I'm 54 and a very active 5'10", white hair, brown eyed man. I am originally from Germany - and have those western ethics and values. My word matters and people matter! I moved to Washington in 2006. Gosh, I have not thought about that in a while ~ ~ Wow!

Professionally I am a Mineral Scientist and a General Merchant ~~ I own a small company that deals with the purchase of Gold for Jewelry manufacturing companies. My company is headquartered in Germany and now running the market here in the states for the past 3 years. and I love what I do. It has been an evolution to get to this point and a story that is best shared in person ~~ I live in Aniwa(WI) but also do own a home in Kassel, Germany. Its been a whole new experience relocating here to run the business market ~~ I have been in this business for the past 25 years and i sure bet ~~ Its been one blessing to the other.

I live life very passionately and learn from all of life's experiences! I am quite active and enjoy all water activities and have many other varied interests ~ biking, horse back riding, music, theatre, dancing, cards, board games, movies and on and on and on. I am very fair and giving - I see "The" relationship being a blend of "Her" and my strengths - each covering the others weaknesses with no one keeping score - I can do dress up and have all of the social skills, however, my preference is a relaxed environment with the people that matter to me - feet up - and always shared humor.

At this point in my life I see a new relationship as the blending of two lives at the half way mark, "we" both need to be accepting and respectful of the others history but move swiftly in making "our" own history and memories ~ life is so precious and so short ~ I want "us" to consciously keep all things negative away from "us" ~ often easier said than done. I want to share in everything life brings "us" as "we" grow old together ~ all phases of life have joy and pain and how "we" share and support each other through those times is paramount. And laugh daily ~ to have the comfort and security of each others love that no matter what silly things "we" may say or do, there will be no judgment ~ only unconditional love by the biblical definition.

The woman that God has for me will be one that understands and accepts me and the many aspects of my personality - there is the business man, the little boy, (playful, curious and yes, even sometimes naive), the Man (masculine with class in public and wanting to express the love God has placed in my heart for my woman) - and the helpmate - pretty traditional role and one that I would enjoy - supporting and nurturing my "Woman" and our relationship - I do not want front and center - never have - I want to be part of a couple - Most people assume (up front) that it is not in my personality because of my strengths. I don't want to have to make excuses - however, if I am without the "Woman" I refuse to do "pity party" and not enjoy life or not make use of all of my God given talents and opportunities - But it is probably because of that very trait, that this assumption is made. If given any amount of time, that is quickly dispelled. I want Her to be strong, make me feel safe, adore me and allow me to shower Her with love and adoration. I want God's blessing and guidance in every area of the relationship.

The traits that I desire the "Woman" I am looking for to have include good character and handsome – to me, active in her interests, she will have voted in past elections, if she has children, she must be or have been a participating mother ~~ she will have the ability and desire to show affection openly ~ she will be able to communicate both the good and the bad ~ she will laugh and laugh and laugh at herself and at, and with me in the most loving of ways ~ we do all have our moments ~ she will know when to tease me, when to hold me, when to support me, when to love me, when to be my "biggest cheerleader" and should I express something that she feels needs adjustment she will discern the appropriate time to give the constructive feedback ~ I would welcome all of this and whatever else she chooses to give~!

I will respect and admire "Her" and do all that I can to enhance and share "Her" life! And I want "Her" to cherish and adore me and have a desire to enhance and share my life and the many blessings that are a part of it! The last few years have been quite challenging and have returned me to God. I continually strive to be more sensitive to the leading of God. What a difference in the outcome, when I take the time to listen to Him. I so desire to find the Woman that God has for me and enjoy the balance of our lives in a God centered and blessed loving relationship.

Past relationships have made me realize how important sincerity, loyalty, honesty, adoration, and respect are. The most important thing is to let God lead the relationship - I believe that I am through with unequally yoked relationships. God has prepared me and I am ready to enter into a serious relationship. I want to share everything I have and enjoy each day to its fullest in the relationship of His choosing.
There you have a bit about me ~
Hope you can also tell me something about yourself ~~?

Sincerely,
Michael

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KWeiss01
San Mateo, US
Jun 14, 2010 3:39 pm EDT

I wouldn't call Chemistry.com a scam, but their business practices are shameful. They automatically renewed me without giving me an option in advance to opt out - I didn't find out about it until I saw the charge on my credit card, which was too late. They wouldn't refund the charge. Don't do business with these people.

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bad reaction
los angeles county, US
Mar 23, 2010 12:08 pm EDT

Beware of chemistry.com's auto-renewal feature. I called CS in December of 2009 to cancel my membership and was billed for a three-month subscription three months later! When I called customer service, I was greeted by an indifferent representative who did not have a complete record of the transaction I did back in December. She offered to bill me $50.01 of the original $99.96 that was automatically charged to my debit card, effectively ignoring my request for a full refund. She did not escalate the issue to a supervisor until my third request.

When I spoke to the escalation team, they tried to claim the charges were correctly billed, even though I cancelled my membership. Only after stressing the issue several times was my complaint resolved.

I checked my account balance the following day and saw no evidence of a reversal, which prompted me to call back. CS was very stubborn and did not refer me to the supervisor who handled my complaint the previous day. Comments like, "I can't transfer you, " or, "Ileana's on another call, " were made to substitute for their lack of good recordkeeping. When I eventually did get through to a supervisor, I was told that a credit for $99.16 would be issued, which was $0.77 short of a full reversal. Even though I cancelled the membership in December, they tried to justify the $0.77 shortage as good enough. I had to haggle to get the $0.77 back. When I asked for a confirmation number and written confirmation (even something as simple as an e-mail reply), they refused and told me they would have to refer my request for documentation to another department.

IMHO, chemistry.com CS rates far below other companies--even conglomerates like Verizon and ATT. The chemistry just wasn't there.

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Kagoba
Raleigh, US
Feb 24, 2010 9:00 am EST

It is impossible to attempt to contact anyone at customer service. The number that they give you is a recording the disconnects the call before allowing you to speak to a live person. All of a sudden my login information is unrecognized by the site. I have had to block them from using my card any further. This was a waste of time and money.

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Bonnie the Belle
, US
Feb 07, 2010 12:18 am EST

This bunch @ Chemistry invested a lot of money this wekend in February 2010 to advertise on TV...'FREE MATCH WEEKEND, FRIDAY, SATURDAY AND SUNDAY'!
I decided to fill out their profile and was told sorry, you have ZERO matches. This went on for the entire weekend. Zero matches. Yet they bombarded my email inbox with spam about joining even though they had nothing for me. What fool would give them money at this point?
I had said in my brief essay on my profile that I was not interested in smoking, drinking liars who want to jump into bed on the first date. I am a fitness professional and posted three very good photos. I guess my criterion put me out of the market. I wrote them after blocking all of their email addresses and told them I think they are a scam, and that the reason they had no matches for me were quite obvious. This of course being that if any of the men's profiles are actually genuine, the majority will be divorced guys with kids who smoke, drink, and are looking for sexual action immediately. Yuck. I'd rather be alone. I have seen nothing but creeps on all these online dating sites so I have no idea why I even fell for this again.

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cheri09
Bloomfield Hills, US
Nov 13, 2009 6:57 pm EST

I agree with pretty much everyone here, especially what Charles said about matching people more on radius than compatibility. I have been a member since September and have only communicated with one person, who turned out to be a total dud. They claimed we were a good match, but I honestly think its because we lived closer together than other matches. Also, I am African American and am open to dating other races. However, that is not the case with everyone which is understandable. However, they sent me match after match who asked for every race other than black. Needless to say they were about as interested as I was. Chemistry is a crappy site and If it wouldn't be so difficult to prove I would sue them for false advertisement. On the other hand, I am also a member of Eharmony and have been placed with much better, compatible matches. Its a numbers game at the end of the day, but at least with Eharmony you know your matches are really based upon compatibility.

I only had a month left with Chemistry and I swear they were sending me duds on purpose because my membership was about to expire. Never again.

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LEE_bochap
Portland, US
Oct 25, 2009 6:07 pm EDT

seem like WWW.BBB.ORG (Better Business Bereau) are another better channel of getting this fraud company expose and your refund back

https://odr.bbb.org/odrweb/public/complaintlink.aspx

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LEE_bochap
Portland, US
Oct 25, 2009 5:38 pm EDT

Pls report to this website they will take legal action against this company chemistry.com. Let the fraud stop !

What is econsumer.gov?
econsumer.gov is a portal for you as a consumer to report complaints about online and related transactions with foreign companies.
econsumer.gov is an initiative of the International Consumer Protection and Enforcement Network (ICPEN). ICPEN is a network of governmental organizations involved in the enforcement of fair trade practice laws and other consumer protection activities. Learn more at www.icpen.org >

Website Questions or Feedback? econsumerwb@ftc.gov

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LEE_bochap
Portland, US
Oct 25, 2009 5:17 pm EDT

H all,

How can they prey on singles like us who are just seeking help from dating website for assistance, only to be made victim !

Pls email Linda at againstchemistrydotcom@yahoo.com. Soeone need to take action against this company who is making huge profit reaping off singles :-(

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LEE_bochap
Portland, US
Oct 25, 2009 5:15 pm EDT

Hi folks

I too are made victim of this website :-(

How dare they prey on singles like us who are just seeking help from dating website for assistance, only to be made victim !

WE shoud united and pls email this account. Linda is consolidating response against chemistry.com

againstchemistrydotcom@yahoo.com.

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JKNTX
, US
Oct 25, 2009 4:05 pm EDT

Have to tell everyone that I met my wife on Chemistry.com . . . .they aren't a total scam, but may be poorly run.

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4Farthingbank
Chambersburg, US
Sep 08, 2009 4:15 pm EDT

This company is an absolute scammer. First they advertise free matches for 3 days. You can't access matches. Secondly, they give you matches totally outside of geographical area distance you selected or very few matches at all. I have made numerous calls to this company to resolve this issue and the persons answering the phone do absolutely nothing. The results are the same as though you never complained.
They are crooked.

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jdbum89
, US
Sep 01, 2009 5:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I totally agree with Joe Chemistry! I joined and after a wasted six month "subscription period" my checking account was debited for another $159. When I contacted them and told them I'd never received a notice of renewal and didn't want to continue as a member, I was told that it automatically renewed without notice and since more than three days had gone by (8 days had elapsed), I can't get a refund. The first six month "subscription period" was nothing but matches that had absolutely nothing in common with my interests or anything close to what matched what I was looking for in a match. You never get any responses to the matches - most likely because they are bogus.

I found a a girlfriend on my own - Chemistry is just a money making business for someone - not really anything to help people connect - DON'T WASTE YOUR TIME OR MONEY!

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danny boy
Sparta, US
Aug 26, 2009 10:15 pm EDT

Chemistry.com is a fraud.

While subscribed, no one initiated interest -- once I resigned and was unavailable, I'm getting one or 2 "Interested in You" emails and "nudges" a week. In other words, they intentionally match you with people who aren't available.

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Joe Chemistry
, US
Aug 04, 2009 8:29 am EDT

I completely agree that Chemistry.com is a scam. I joined in 2006 and resigned twice and recently rejoined in a final attempt. Yes you will get auto renewed if you do not cancel, there is no notice or email. I also recently joined eHarmony and they send you an email prior to getting renewed.

I purposely never closed out any matches that I actually tried to communicate with. I have over 3 pages (47 matches) of OPEN (STAGE 1) matches that never responded. Some go back over 700 days !. WHAT A JOKE. Members that are fake or can't reply!

I do get about 3 matches a day, but my "INTERESTED IN YOU" sometimes shows no activity for weeks. That feature simply means that someone else only clicked on your profile. What a scam. If I am getting over 20 matches a week should anyone at least be looking at my profile. What a scam.

I have been on 2 dates from chemistry is 3 years. There is no doubt that the majority of matches are shills, fake profiles and non paying members which cannot communicate with me.

The few matches that I actually made it OPEN COMMUNICATION never responded after I gave them my contact number. They just never responded.

Chemistry is Match.com's attempt at duplicating eHarmony successful dating site. I say this because I recently joined eHarmony and although the 2 sites share a common approach, eHarmony takes it to an honest level.

I have resigned from Chemistry.com and now a member of eHarmony.

STAY AWAY FROM CHEMISRTY.COM

Joe

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