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1.8 143 Reviews

Chegg Complaints Summary

28 Resolved
105 Unresolved
Our verdict: When using services from Chegg with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Chegg reviews & complaints 143

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8:06 pm EST
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Chegg Customer Service

I too ordered from Chegg in Fall of 2017 and again in Spring 2017. In the fall I only received 1 book out of 4 ordered and it took them weeks to answer my emails and refund my money. Forget calling the customer service number, no one answers...ever! You get an automated voice telling you to call back later.

I thought I would give them a second chance so again in the Spring 2017 (first week in February 2017) I ordered three books. I paid for priority shipping, one book arrived 5 days later (priority is 2-3 days) and it was the WRONG BOOK, the second is still in transit and it is now day 7 and the third is lost so far.

I have sent 4 emails and NO ONE WILL ANSWER OR ADDRESS MY ISSUES. Do not order from CHEGG.COM, thier customer service is non-existant and you will not get your books that you need for your classes.

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jdub31
Havertown, US
Jun 25, 2010 5:58 pm EDT

This company has given me nothing but headaches. I have been trying for over a month to receive my payment for selling them my textbook. Now, they had no trouble processing the textbook when they received it, but now they are "having trouble" sending me my payment. I have been ordering textbooks online for years and never have I had as much frustration and disappointment in a company. I only used this company because it seemed like a new and upcoming company that even plants trees, going green, I guess, but my experience has been a nightmare. Well, I guess you live and you learn, and you must hit a few bumps in the road before you can find the good ones.

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Legend
, US
Sep 09, 2010 11:46 am EDT

I heard of Chegg.com from a co-worker while I was living in Killeen, Texas. It was the Spring semester of 2017, and I decided to give them a try. Everything was great. Well, I guess the mistake I made was to relocate to Dallas, Texas because I decided to rent my textbooks through Chegg again for the Fall semester. I edited and updated my account information with my new adddress to prevent any mix-ups. I ordered a total of five books. Two of my textbooks were shipped to my old address in Killeen and the other three books were shipped to my new address in Dallas. I was so upset, as the semester had already started and I was behind on my homework assignments. I called Chegg almost daily, and I was always told that a supervisor would have to handle my complaint. The custromer service that I received was very, very poor. I realize that mistakes do happen and it is very possible for shipments to go to the wrong place, but it took TWO weeks for a supervisor to contact me and to finally admit their error. The supervisor offered me a 10 percent discount coupon for a future order! Can you believe that? It is no way that I will rent my textbooks from this company again! I may as well have spent the extra money and purchased my books from the college bookstore or from a company like, Amazon, com. Sometimes cheaper is not always better. To Chegg customer service reps/supervisors: take a tip and be oriented on proper customer service etiquette. Because you need it.

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scarlett0225
, US
Oct 28, 2009 11:24 pm EDT

received unordered book, really hard to contact customer service, couldn't access site since I didn't have an account and don't know how they could've sent me a book or how I would pay them. trying to navigate their site is horrible and trying to get help, you have to enter a question in this field but after that you enter an infinite loop because the buttons for live chat and call don't work. you have to search the site and end up going to terms of use to find their telephone number, which i then got a message that they weren't open.

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doreen373
Collingwood, CA
Mar 14, 2009 11:31 pm EDT

I ordered a badge from pogo.com games and already have it, so would appreat it if you would return my gems 16 so I can get something I haven't got. thanks doreen373 e-mail is missy741@sympatico.ca

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jj_mckay
Sacramento, US
Feb 26, 2009 9:54 pm EST

Just had a HORRIBLE experience just attempting to order a book. So glad I had this trouble BEFORE the ordering process because it spared me spending money with this terrible, joke of a company. (Will post my own complaint seperately.)

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5:02 pm EST
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Chegg - Worst service ever

I also wish I had read some reviews of chegg.com before renting books for them. I did finally receive all three of my books but I did not receive the third book before sending several threatening emails. No one returned my phone message. (All of this was with expedited shipping). Try to find an alternative. Chegg truly has the worst customer service I have...

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3:35 pm EST
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Chegg Failure to find lost package, trying to charge me for a new book

One of the very worst customer service experiences of my life. Total scammers! First, they sent me the wrong book. When the correct book, shipped via UPS, didn't arrive, I attempted to contact Chegg. It took them 3 months after many emails from me just to have them tell me that I had to look for the book myself! Now they are trying to charge me full price for a used book which is probably in poor condition, considering the sorry condition of the books I did receive.

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Michele de Lucca-Lowrey
, US
Sep 19, 2018 8:58 pm EDT

This is ridiculous! I am worried now that we rented a book for 180 days and we will need to redo this so she has the book for school rented for the year and you can't seem to contact anyone.
August, 2017.

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ocbreeze
Corona, US
Feb 18, 2009 8:04 pm EST

I too ordered from Chegg in Fall of 2008 and again in Spring 2009. In the fall I only received 1 book out of 4 ordered and it took them weeks to answer my emails and refund my money. Forget calling the customer service number, no one answers...ever! You get an automated voice telling you to call back later.

I thought I would give them a second chance so again in the Spring 2009 (first week in February 2009) I ordered three books. I paid for priority shipping, one book arrived 5 days later (priority is 2-3 days) and it was the WRONG BOOK, the second is still in transit and it is now day 7 and the third is lost so far.

I have sent 4 emails and NO ONE WILL ANSWER OR ADDRESS MY ISSUES. Do not order from CHEGG.COM, thier customer service is non-existant and you will not get your books that you need for your classes.

Chegg Customer Reviews Overview

Chegg is a popular online learning platform that offers a wide range of services to students. The website has received numerous positive reviews from users who have found the platform to be helpful in their academic pursuits. One of the most appreciated features of Chegg is its textbook rental service, which allows students to save money on expensive textbooks. The platform also offers online tutoring services, study resources, and a Q&A forum where students can get help with their homework.

Chegg's user-friendly interface and easy-to-navigate website have also received praise from users. The platform is designed to be intuitive and user-friendly, making it easy for students to find the resources they need. Additionally, Chegg's customer service has been commended for its responsiveness and helpfulness.

Another positive aspect of Chegg is its affordability. The platform offers a variety of subscription plans that are priced competitively, making it accessible to students on a budget. Chegg's commitment to social responsibility and sustainability has also been appreciated by users.

Overall, Chegg has received overwhelmingly positive reviews from users who have found the platform to be helpful, affordable, and user-friendly. With its wide range of services and commitment to student success, Chegg is a valuable resource for students looking to excel academically.

Chegg In-depth Review

Website Design and User Experience: The website design of Chegg is clean and user-friendly, making it easy to navigate and find the necessary information. The interface is intuitive, allowing users to quickly access the services they need.

Range of Services and Offerings: Chegg offers a wide range of services and offerings for students. From textbook rentals and purchases to online tutoring and study resources, they have everything a student may need to succeed academically.

Pricing and Subscription Options: Chegg provides affordable pricing options for their services. They offer various subscription plans, allowing students to choose the one that best fits their needs and budget. The pricing is transparent, with no hidden fees or surprises.

Quality of Study Materials: The study materials provided by Chegg are of high quality. Their textbooks are in excellent condition, and their online resources are comprehensive and well-organized. Students can rely on Chegg for accurate and reliable study materials.

Tutoring and Academic Support: Chegg offers tutoring and academic support services to help students with their studies. Their tutors are knowledgeable and experienced, providing valuable guidance and assistance. Students can schedule sessions at their convenience and receive personalized help.

Customer Service and Support: Chegg's customer service is top-notch. They are responsive and helpful, addressing any concerns or issues promptly. Their support team is available 24/7, ensuring that students receive the assistance they need whenever they need it.

Ease of Navigation and Search Functionality: Chegg's website has a user-friendly interface with easy navigation and efficient search functionality. Users can quickly find the information or resources they are looking for, saving them time and effort.

Mobile App Experience: Chegg's mobile app provides a seamless experience for users on the go. It is well-designed and offers all the features and functionalities of the website. Students can access their study materials, schedule tutoring sessions, and more, all from their mobile devices.

Availability and Accessibility: Chegg is available to students worldwide, making it accessible to a wide range of users. Their services can be accessed online, ensuring that students can benefit from them regardless of their location.

Reputation and Trustworthiness: Chegg has built a strong reputation for being trustworthy and reliable. They have been in the industry for years and have gained the trust of millions of students. Their commitment to providing quality services has earned them a positive reputation.

User Reviews and Ratings: Chegg has received positive user reviews and ratings. Students appreciate the convenience and effectiveness of their services, often praising their study materials and tutoring support. The reviews reflect the satisfaction and success of many users.

Additional Features and Benefits: In addition to their core services, Chegg offers additional features and benefits. These include textbook solutions, internship and job search assistance, and scholarship opportunities. These extras enhance the overall value and usefulness of Chegg for students.

Return and Refund Policy: Chegg has a fair return and refund policy. If a student is not satisfied with a textbook purchase or rental, they can return it within a specified timeframe for a refund. This policy gives students peace of mind when using Chegg's services.

Privacy and Security Measures: Chegg prioritizes the privacy and security of its users. They have robust measures in place to protect personal information and ensure secure transactions. Students can trust that their data is safe when using Chegg's services.

Overall Rating and Recommendation: Overall, Chegg is a highly recommended platform for students. With its user-friendly website, wide range of services, affordable pricing, and excellent customer support, it provides everything a student needs to succeed academically. Whether you need textbooks, tutoring, or study resources, Chegg is a reliable and trustworthy choice.

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Contact Chegg customer service

Phone numbers

+1 (855) 581-9873 +1 (888) 364-8596 More phone numbers

Website

www.chegg.com

Most discussed Chegg complaints

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