Chegg
reviews and complaints

@cAQ Hey regardless if the books were late or not, let me know if you haven't had this taken care of cuz I can help with a refund.

Thanks,

Jesus

Seems you didn't return the book by the due date? They do offer extensions that you could have purchased and not just wait to be charged. Seems to me you were not responsible enough. I return my books by the due date and never had a fee charged. Lesson learned then... be more responsible.

Hello, I am a Chegg customer service team member. Chegg strives to provide an exceptional level of service and in this case we have let you down.

Typically, when a Chegg Visa card is your preferred payment method of payment it is received within 7-10 days. If Chegg credit is your preferred method it is received within 1-3 days. If your payment is not received within these time frames we ask that you contact us so that we can look into the issue further. We will make sure that you receive your payment for the books that you sell to us.

Chegg customer service is available by phone and chat: http://www.chegg.com/contactus/

Chegg does not offer good shipping, unless you order your textbooks about a month ahead of time, which isn't always possible. When my daughter tried to order a textbook she was given a shipping time of over two weeks - almost three with no expediting options at all. The customer service technician was no help at all and really knew nothing about shipping nor would ask anyone above her. It was bizarre. The college bookstore was able to expedite for us but it was quite a bit more expensive for the book as they didn't have any used copies left and we had to go new. Chegg gives no shipping info on their website at all and you have no idea how they ship. They need to work on this. They also need to educate their customer service representatives.

Hello, I am a Chegg customer service team member and I am unhappy to hear of the negative experience you have had with us.

Chegg offers a Semester Guarantee. If your semester runs longer than the due date for the standard semester we will extend your due date for FREE. If you would like to reach out to us, again, we would be happy to honor that guarantee for you.

Chegg Customer Service: http://www.chegg.com/contactus/

@virdaan We expect that you'd receive payment shortly after your books arrive, so please give us a call or chat with us so we can look into what happened! chegg.com/contactus

I rented books during the spring semester '09-'10. I received my books without any problems. However, I sold two books at the end of the semester and opted for a credit. When I decided to rent books for the winter semester I could not find the credit. I was told my books were not logged in. After three months? Are you kidding me? I told them I would not support their company any longer and I would do my best to steer college students away from them. I don't have the books, money, or credit to put toward new books that I need.

Hey really? I had a problem with them and they were able to fix the issue for me so quickly. The lady who fixing my account has called me right on time each time she said so.. Do you have an order number? I can give it to her when she calls me and I bet she can help. Awesome service in fixing this issue..

Hello:

I am a customer service team member and am unhappy to hear of the frustration you have experienced.

I would be happy to look into your issue, if you would like. Chegg does provide a prepaid UPS return shipping label for all returns and it is important that this label be used to insure a successful processing of your return. Because you used USPS for your return shipment, we would need additional information to track down your return. Again, I would be happy to look into this for you with resolution as the focus. Please reach out to the Chegg team at http://www.chegg.com/contactus/

Hello @DarkMaster323, My name is Jesus and I'm a student advocate at Chegg. I'd be more than happy to have someone take a look at the incorrect answers. Do you happen to have the links associated with those mistakes?
Thanks!
Jesus

I am very disappointed at chegg. I pay my money for homework help and many of the questions are not there. Many solutions are incorrect as well. There are also comments on the questions that clearly show that the questions have mistakes in them, but chegg does not do anything to change it. I am very disappointed in chegg's Maintenance.

@ All,

I'm truly sorry for the experiences you guys have been sharing. My name is Jesus and I'm a student advocate for Chegg.com Your feedback is extremely important to me as we are always looking for ways to provide the best experience for the student. My response may be too late for some but if anyone would like their experience looked into or would just like to share more, I am here for you!

Thanks,

Jesus

Agreed.

When I first rented from Chegg I received my order a week later than it should have arrived. I received no refund and little sympathy from their CSR. However, much of the blame in this case lied upon UPS as I recall even telling Chegg's CSR that they should switch to a more reliable, perhaps non-union, shipping provider.

I did just order a book though for my Summer class... Unhappy. I placed the order over the weekend and with the summer class being so quick I opted for the 2nd Day Air believing to have it no later than Wednesday as even estimated by Chegg. Monday rolls around and my order hadn't shipped. It didn't ship until Tuesday. Entirely unacceptable. Whether I upgraded my shipping or not my order should've been sent on the first business day following after the time my order had been placed. This time I wanted a refund as the blame lies solely upon Chegg and their CSR refused stating they do not issue shipping refunds until after the estimated arrival date passes and the order was not delivered. Sounds fair so I can't argue despite the fact UPS themselves estimate the arrival a day later.

So the next day I contact CSR again and am promised a refund. Assuming that goes through I am satisfied though it does bother me that Chegg doesn't make their CSR more accessible and provide email.

My one complaint though with Chegg beyond all this: Returns. Chegg promises no-hassle, free, full refund returns when looking at their site for the first time. However, that is not true. The original shipping cost is not refunded (reasonable) but then they also deduct $5 from your refund (unreasonable). I'm going to be contacting their CSR yet again to ask about this and then dispute with my American Express as their site makes no mention of this $5 deduction from the refund pointblank, only when searching through their "Help" is this mentioned and well, who really has the time to go looking?

Very unhappy with Chegg. Nice website, great idea but their false advertising and slow-to-ship employees/policy/(Who or what ever is to blame) destroys everything they could be.

Won't be ordering from them again. Rather pay for a new book then deal.

You know what? You lie still. You posted this 126 days ago. You claim that your team has set the bar much higher than before. It is now the year of 2010 and you still provide horrible customer service. That "bar" you've set must have been really ###ing low in the first place. It must have been deep underground before. Because you've ripped me off, I am $100+ short in my bank account and yet three of your agents claim that chegg has never taken the money away.

You've called me a liar and my bank a liar. I hope justice keeps up with you. I hope you get what you deserve coming. You will be hearing from the police soon, and you'll be hearing from my lawyer soon. And for what? 100 measly dollars.

My name is David, and I'm one of the Team Leads at Chegg. We want to say that we're really sorry your experience here with Customer Service was so uneven. We've set the bar much higher than that, and we apologize that we fell short.

Without being able to look at your order, it looks like there might have been some reason why we had to issue your refund: the book wasn't actually available with one day shipping, the book being ordered was an International Version rather than a North American version... clearly, something went very wrong and communication with you was handled poorly, and obviously you should have never been promised something we couldn't deliver..

If you'd like to write to us, please do so at David@Chegg.com. If you can include information you used when placing the order, we can look into the matter and see why this was mishandled and see what we can do to make things right. We care about each of our customers and want to be an asset in their academic careers, and we're don't want to see you slip through the cracks if there's some way we can reach out which would better represent our company and mission.

We sincerely hope you'll offer us another chance, because it sounds like you have a truly valid complaint. Regardless, the we wish you great success this term.

Best regards,

The Chegg Team

Chegg is basically a scam website.

Im new to college and already having problems. Cheggs tells me in 8 days I need to return their books. Ok.
But why does it say I have PAYED FOR THEM AND THAT THEY ARE MINE? MINE TO KEEP? I tried customer service and got crap cant even enter the chat. Go to Ups.com and print off a ship free slip cant do that so Im going to get charged anyway. Cant find one of the slips for the book AND THE BOXES! For God's sake. I jsut printed off everything in the return section If I didnt have one of the slips to the books at least Id be screwed because unlike all other websites, you cant find their return address anywhere I am deleting my account screw it. I Had to find another box to ship the crap in and I gurantee that Im going to get ### for it. I am on the verge of starting a god damned riot. Its bad enough colleges like to do crap that you don't even need and try to enroll you in insurance and crap like that to get every dime out of you. This site doesn''t tell you what anything is and I will never order form here again. I GURANTEE THAT. I should have just bought the crap upfront!

I rented a book from Chegg and now I'm trying to get on the site so I can return it because I have to print it from the internet, and the site wont open. it keeps telling me the link is broken... Is there any other way to get a hold of this site cause I have nothing and I dont want to end up getting charged for the book.

They do falsely advertise...they say its a SALES PRICE for the book not a RENTAL. I could've gone to ebay and bought it for the same price or less.

Chegg.com is horrible. Their information listed is FALSE. They mislead you. Their customer service is HORRIBLE. I reached them three times for a problem I was having with confusing and incorrect information on their listings, to no avail. They still have no addressed this problem, after weeks and weeks of notifying them.

Avoid Chegg.com at all costs. It's not worth having shaky shipping, unreliable service, and HORRIBLE customer service. I would never, ever, ever pay Chegg.com anything again, EVER.

All you need to do is contact one of the Chegg Student Advocates and they would be able to give you account information about your refund status. Refunds are automatically given for orders that have been returned within the refund window of 21 days from when the order was placed. even if it's a few days after the refund window, they're really helpful!

I was referred to this servise, but am contacting the Better business bereau because i rented the books, then returned them in a timely fashion. My $200 refunded was NEVER credited to my account! It has been over two months and am STILL chasing my refund, the are FALSE ADVERTISERS and take your FULL money and do not return a credit hoping you will not notice! BEWARE BEWARE BEWARE!

Hey have you received your money yet? Let me kno. I can help

This company has given me nothing but headaches. I have been trying for over a month to receive my payment for selling them my textbook. Now, they had no trouble processing the textbook when they received it, but now they are "having trouble" sending me my payment. I have been ordering textbooks online for years and never have I had as much frustration and disappointment in a company. I only used this company because it seemed like a new and upcoming company that even plants trees, going green, I guess, but my experience has been a nightmare. Well, I guess you live and you learn, and you must hit a few bumps in the road before you can find the good ones.

I heard of Chegg.com from a co-worker while I was living in Killeen, Texas. It was the Spring semester of 2017, and I decided to give them a try. Everything was great. Well, I guess the mistake I made was to relocate to Dallas, Texas because I decided to rent my textbooks through Chegg again for the Fall semester. I edited and updated my account information with my new adddress to prevent any mix-ups. I ordered a total of five books. Two of my textbooks were shipped to my old address in Killeen and the other three books were shipped to my new address in Dallas. I was so upset, as the semester had already started and I was behind on my homework assignments. I called Chegg almost daily, and I was always told that a supervisor would have to handle my complaint. The custromer service that I received was very, very poor. I realize that mistakes do happen and it is very possible for shipments to go to the wrong place, but it took TWO weeks for a supervisor to contact me and to finally admit their error. The supervisor offered me a 10 percent discount coupon for a future order! Can you believe that? It is no way that I will rent my textbooks from this company again! I may as well have spent the extra money and purchased my books from the college bookstore or from a company like, Amazon, com. Sometimes cheaper is not always better. To Chegg customer service reps/supervisors: take a tip and be oriented on proper customer service etiquette. Because you need it.

received unordered book, really hard to contact customer service, couldn't access site since I didn't have an account and don't know how they could've sent me a book or how I would pay them. trying to navigate their site is horrible and trying to get help, you have to enter a question in this field but after that you enter an infinite loop because the buttons for live chat and call don't work. you have to search the site and end up going to terms of use to find their telephone number, which i then got a message that they weren't open.

I ordered a badge from pogo.com games and already have it, so would appreat it if you would return my gems 16 so I can get something I haven't got. thanks doreen373 e-mail is missy741@sympatico.ca

Just had a HORRIBLE experience just attempting to order a book. So glad I had this trouble BEFORE the ordering process because it spared me spending money with this terrible, joke of a company. (Will post my own complaint seperately.)

This is ridiculous! I am worried now that we rented a book for 180 days and we will need to redo this so she has the book for school rented for the year and you can't seem to contact anyone.
August, 2017.

I too ordered from Chegg in Fall of 2008 and again in Spring 2009. In the fall I only received 1 book out of 4 ordered and it took them weeks to answer my emails and refund my money. Forget calling the customer service number, no one answers...ever! You get an automated voice telling you to call back later.

I thought I would give them a second chance so again in the Spring 2009 (first week in February 2009) I ordered three books. I paid for priority shipping, one book arrived 5 days later (priority is 2-3 days) and it was the WRONG BOOK, the second is still in transit and it is now day 7 and the third is lost so far.

I have sent 4 emails and NO ONE WILL ANSWER OR ADDRESS MY ISSUES. Do not order from CHEGG.COM, thier customer service is non-existant and you will not get your books that you need for your classes.