Complaint Rating:

I'm writing this mail regarding a bulling by Bulldog. I'm sending you a letter which I send to Bulldog complaints centre which gives you a breaf description of the problem I'm facing. The following is the letter I send to Bulldog Complaints.

TO WHOT IT MAY CONCERN

I ordered a Bulldog Broad Band on 9th Jan. 2006. I got the connecting accessorise on 19th Jan. 2006 by post. I connected the BroadBand next day 20th Jan. 2006, as soon as I connected your bulldog broadband my computer crashed due to virus and my computer was totally dameged. I immediately called at your customer service and spoke to one Ms. Fortune. and explain my problem but she couldn't help me on this matter she say's to me the bradband is all right I was using AOL dialup internet service since a long time I didn't get any problem but as soon as I disconnect AOL and started Bulldog my computer crashed due to virus.When I told her about this she was helpless so I asked to cancell this service and she said it will done and I when I asked my cacellation reference and whether I should send the modem back she said there is no need for this and she said it will be done in 30day's. she said I will get information after 30 day's.

After 30 days I get email regarding a payment, when I mailed back questioning this they said it was misake and ignore this bill. In the mean time I went back to AOL dialup and I have no problem with that. Then I decided to take AOL Broadband, here I was told to get MAC code from you. I contacted you regarding this, I was told they will send it by post. But I did not receive anything. I follow-up this matter but I did not get any help. Then I went online in your web site (May 21st & 22nd) and was given 2 ref. nos. BDR910463X and BDR912271X saying you will contact me but didn't get any contact. After some day's I called you and asked about the MAC code and here I was told that there is no MAC code on my tel. line and they gave me 2 seize date 24/02/06 & 25/02/06.

Then I contacted my BT service and explained the problem and they advice to find out if there are any markers on my line. I then conveyed this information to you this time I was told that my markers will on July 3rd. Today ( 01/07/06) I received a post from you to pay 119.51 GBP.

This is outrageous . First of all due to your broadband my Laptop was distorted and I had to buy other one secondly I disconnected & Cancelled Bulldog Broadband within hours of Installation thirdly you blocked Telephone line I couldn't access any Broadband for 6 months fourthly your customer service is one of the worst services I have come across. All the time I was contacting them they never mention my detailed status or any thing regarding my bill. It look like you were purposely prolonging my problem.

This is really cheating the customer's, either fully cancel the bill and disconnect me from Bulldog or I will have to go for legal action against you.

Thanking you,

George