Complaint Rating:

Company information:
VAServe
BlueSquare House, Priors Way
Maidenhead, Berkshire, England
United Kingdom
Phone: +44 1865 52 2998
cheapvps.co.uk

I've rent unmanaged VPS server from CheapVPS (trademark of VAServe ) more than one year, paying monthly. All looks good, but in one day all falled down.
Friday, 26th September 2008 around 18:00 GMT my client's site was DDOS attacked. I get information about attack only in the Saturday's evening. I've send alert to the VAServe support, stopping Apache and start to install DDOS protection software - mod_security for Apache and Ngix like balancing proxy. I've use

server mostly for my own sites and some sites of my clients, and don't meet with attacks before.
In next 4 hours my VPS was turned off without any alerts from support, and i lost any access to it, except Web-panel.
At Sunday attacked site was moved to the other hosting, and protected from DDOS attacks, but my hosting was not turned on back. As support says, DDOS attack

still run - but how anyone can attack non-working server?
My server was not turned on in 10 days, no qualified support was get. And also VAServe asks me for payment for the next month, no chargebacks for turning my

server back was returned. My clients charges me for stopping their sites (internet-shops), and i ask VAServe to responce.

VAServe make simple answer - in 24 hours they delete my server with all data. I had no access even for backup databases and files.
Persons, who make this - Russell Foster and Vladimir Neskovic

I can send my conversations wtih support to any people, who want to read it.