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3.0 560 Reviews

CheapOair Complaints Summary

277 Resolved
282 Unresolved
Our verdict: While CheapOair has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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ComplaintsBoard
R
12:30 am EDT

CheapOair extra fees!!!

I have booked a flight via CheapOair service and everything seemed fine until they've started applying extra fees! First there was some kind of service fee, then some kind of flight protection fee!
I contacted customer service and asked them to cancel my flight and refund my money including all extra fees and was told that they can refund only the flight cost. I agreed.
But then they said that I have to pay a cancellation fee for my flight to be cancelled! Are you kidding me?
Stay far away from these scammers!

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YogaMama
, US
Dec 12, 2017 2:49 pm EST

Yes I've just discovered an extra $80 fee I did not expect on my flight recently booked : (

ComplaintsBoard
G
3:49 am EDT

CheapOair fake seat assignments

I ordered a flight ticket and they said that I can pay some extra money to choose a seat. Sounded like a great idea so I decided to pay. On the day of my flight I wanted to take the seat I paid for but there was someone else sitting there! I told the airlines that I paid for the seat and they said that was the first time they heard something like that. They said that they never received anything from CheapOair and that their airline never had such an option. Asked CheapOair what was going on and they ignored me! Terrible!

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I
Insanely Cheap Flights
New York, US
May 19, 2016 5:57 am EDT

Gary, we sent you an email requesting your booking number so that we can check on the seats, and why they were not the same ones as previously booked.

CheapOair

ComplaintsBoard
S
6:06 pm EDT

CheapOair charged my credit card for a round trip ticket-multi city - but omitted one leg of the journey. did not give a full refund

I did an initial booking then returned to change the last leg of the trip. I was offered another itinerary over the phone which the person said that it was the same stops save the final leg was what I wanted. This was at no additional cost save a $25 fee. I was then instructed to provide a 6 digit password which was sent in an email. After I provided the password and the changes were made the new confirmation email omitted one leg of the journey. I contacted cheapoair and was told that I had to pay to add another flight.

Initial itinerary

Dear stephen r walkin,

Thank you for choosing cheapoair.com!

For changes to this itinerary,
Please call us 24/7 at [protected] view on website
Print itinerary

Booking confirmation terms and conditions

Cheapoair booking: [protected] | [protected]@hotmail.com | booked on thu, may 12, 2016

Flight details status: check now

Departing flight travel time:
2h 40m
Bahamasair
Flight 201
Aircraft: atr
Atr42/atr72 44-46 std seats

Nonstop | coach
Baggage fees | visa & passport info

Wed, jun 29, 2016
Nassau, bs
Nas - 07:30 am
Fort lauderdale–hollywood international airport, fl
Fll - 08:30 am

Airline confirmation:
Rutmmr

Layover time (fll) 2h 15m

Caribbean airlines
Flight 30
Aircraft: 738
Boeing [protected] std seats

Nonstop | coach
Baggage fees | visa & passport info

Fort lauderdale–hollywood international airport, fl
Fll - 10:45 am
Montego bay, jm
Mbj - 11:25 am

Airline confirmation:
6be7fw

Return flight travel time:
2h 35m
Caribbean airlines
Flight 39
Aircraft: 738
Boeing [protected] std seats

Nonstop | coach
Baggage fees | visa & passport info

Thu, jul 07, 2016
Montego bay, jm
Mbj - 12:55 pm
Fort lauderdale–hollywood international airport, fl
Fll - 03:35 pm

Airline confirmation:
6be7fw

Connecting flight wait time (mia) 5h 5m
After you land, you will need to travel from fllto mia for your connecting flight

Bahamasair
Flight 230
Aircraft: 737
Boeing [protected] std seat

Nonstop | coach
Baggage fees | visa & passport info

Miami, fl
Mia - 08:40 pm
Nassau, bs
Nas - 09:35 pm

Airline confirmation:
Rutmmr

Check airline fare rules. Most airlines charge baggage fees, check the baggage fees for complete details.

Traveler information
E-ticket number traveler name requests gender
[protected]/52 stephan rex walkin male
Special service meal preference
Any meal

Disclaimer: special requests are not guaranteed. Contact your airline to confirm they have received and confirmed your requests.

Travel protection plan

Secure your investment $34.19
Receive trip cancellation & interruption
Benefits up to $100, 000 for covered reasons.

24 hour emergency assistance service
Is included with insurance purchase.

View plan summary for terms and conditions.

Flight watcher

Flight monitoring and notification service
Flight watcher gathers all the information about your flight including delays, cancellations and gate or terminal changes, and sends them directly to you!
Mobile: —
Carrier: —
Email: [protected]@hotmail.com
Alert type: email

Please add [protected]@cheapoair.com in your address book to ensure that you get our emails.

Billing details (Usd)
Charged on thu, may 12, 2016
Method: credit card ending in 1540
Phone: 4xx-xxx-xxx9
Email: [protected]@hotmail.com

Flight price details
1 adult ticket $301.00
Subtotal $301.00
Taxes and fees
$224.97
Flight total $525.97

Total charge: $525.97

Please note:
All fares are quoted in usd
Your credit card may be billed in multiple charges totaling the above amount.
Some airlines may charge baggage fees.

Second itinerary

Confirmation of itinerary changes and fees for booking number [protected]

[protected]@cheapoair.com
Reply|
2:35 pm
You

Dear stephen r walkin

Thank you for choosing cheapoair.com

As per our conversation and as agreed, we have made the changes to your booking number [protected], with an additional charge of $25.00 usd per passenger, including airline penalty, difference in fare and fees. Total cost to change this itinerary including taxes and fees: $25.00 usd (Total for all passengers).

Please find below your revised itinerary as requested:

Name : stephan walkin
Flight: jetblue airways 1394
Departure:nassau 29jun/1004am
Arrival:fort lauderdale–hollywood international airport 29jun/1104am

Flight: jetblue airways 1127
Departure:fort lauderdale–hollywood international airport 29jun/410pm
Arrival:montego bay 29jun/453pm

Flight: jetblue airways 1593
Departure:fort lauderdale–hollywood international airport 07jul/810am
Arrival:nassau 07jul/908am

Please review the names, dates, cities, departure and arrival times, flights and your e-mail address for accuracy.

Above changes are not confirmed until finalized by the airline. If there are any restrictions, updates, or concerns from the airline, we will contact you via email or phone. Please be advised once the above itinerary is exchanged, tickets are non transferable and non refundable. If you would like to make any further changes to the new itinerary after your new tickets are issued, you will be responsible for any additional penalties, fare difference and fees.

Please contact our customer service team 24/7, toll free number [protected] or [protected] (If you are calling from outside the u. S.) for further assistance.

Thank you,
Web site name

Customer service

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F
3:35 am EDT

CheapOair lousy customer service

I booked a ticket for my business trip through CheapOair. After I paid I received a notification email and everything seemed fine. About two weeks ago I got another email saying that my schedule had been changed by the airline and that I have to pay some extra. Then I went online and found another service with better proposition. So I contacted CheapOair and asked them to cancel my booking. They canceled my ticket and promised to refund me, but I received nothing yet and two weeks already passed! I smell a scam.

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Insanely Cheap Flights
New York, US
Mar 14, 2016 11:11 am EDT

Dear frank, the refund comes directly from the airline, and in the email confirmation sent, it advised it could take 1-2 billing cycles to see the refund. If you have any other questions, contact our billing department.

Regards,
CheapOaiar

ComplaintsBoard
R
9:26 am EST

CheapOair horrible experience

I booked a flight through CheapOair. They never informed me that my flight was cancelled! Only when I arrived at the airport I was informed about that. I immediately contacted the company and demanded my money back. They said that they don't do refunds. They I asked them why didn't they ever contacted me and did not tell me about my flight. They tried to assure me they sent me a message. Liars! This was the most terrible experience ever! I've been traveling for years and buying flights from different sites and have never expected something like this!

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I
Insanely Cheap Flights
New York, US
Mar 14, 2016 11:15 am EDT

In order to address your complaint, we need the 8 digit booking number. Whenever a reservation is canceled, an automated email is sent out, so not sure why you would not of received it. If the booking was also canceled on our end, you would definately receive a refund if the ticket was issued, and or we charged your card. So once we have your booking number, we can certainly determine what happened, and the best way to resolve this.

Regards,
CheapOair

ComplaintsBoard
R
11:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CheapOair airfare cancellation fee made online within 24 hours

Is it not true that you can cancel an airline ticket within 24 hours if made online with no penalty? A law. Cheapoair thinks not here is an interesting conversation.

Hi I purchased a r/t ticket last night around 6pm EST. If I were to switcch the dates, and the price of the ticket was the same would there be any charge?

Thomas • 11:47 AM

You are now chatting with Aaliyah

Thank you for choosing online chat services. How may I assist you ?

All Fares/Charges Quoted on this chat would be the "total price per

person".In case of any technical issues, if our chat gets disconnected, you are

advised to chat again at a later time.

Aaliyah • 11:47 AM

Hi Thomas

Aaliyah • 11:48 AM

I will check that for you.

Aaliyah • 11:48 AM

May I have your booking number please?

Aaliyah • 11:48 AM

Also I wanted to use a discount coupon which I forgot to do. I called last night and the operator said there was no way to include the coupon code after purchase.

Thomas • 11:48 AM

Sure hold on a moment

Thomas • 11:48 AM

Thomas, you cannot apply discount coupon on existing booking.

Aaliyah • 11:49 AM

but if I cancel the flight and rebook then I could... ?

Thomas • 11:49 AM

Yes, you can.

Aaliyah • 11:49 AM

Again this is within 24 hours of booking

Thomas • 11:49 AM

Within 4 hours it is free cancellation.

Aaliyah • 11:50 AM

I don't know my booking number right now, but what is the general policy. I thought there is a rule you can cancel any airline reservvation within 24 hours of booking online with no penalty. Is that true?

Thomas • 11:50 AM

I don't believe the 4 hours is legal. I looked online.

Thomas • 11:51 AM

Within 24 hours USD 25.00 per person will be cancellation fee.

Aaliyah • 11:51 AM

OK this is time to figure out why you are not following the law. Seriously.

Thomas • 11:51 AM

What is a change fee for less than 24 hours?

Thomas • 11:51 AM

Only fare difference will be charged.

Aaliyah • 11:53 AM

Also please send a link to where you say there is a $25 cancellation within 24 hours fee on your website.

Thomas • 11:53 AM

Thomas, it is nowhere mentioned, that free cancellation. It clearly states within 4 hours, if you will scroll down.

Aaliyah • 11:54 AM

The browser is unable to connect to the chat server. You will not be able to send or receive new messages.

Still don't believe you can charge a cancellation fee within 24 hours. So pretty much a. I can't apply a coupon after purchase. If I cnage the ticket I still can not apply a coupon. If I cancel th reervvation you take $25. Can you explain your last statement? nowhere mentioned that free cancellation.

Thomas • 11:55 AM

Also... Do you know it is a law in the USA that any airline purchase can be fully refunded with NO CANCELLATION FEES within 24 hours. See onine others have had this issue with you.

Thomas • 11:55 AM

On the website it is not mentioned that free cancellation within 24 hours.

Aaliyah • 11:57 AM

It is within 4 hours.

Aaliyah • 11:58 AM

You don't needd to mention free cancellation it is a law. You have many complaints. http://www.complaintsboard.com/complaints/cheapoair-c23660.html

Thomas • 11:58 AM

Broken record doesn't work. I am adding my concern to the lists online. You are not following the law.

Concerned that if it is a law CheapOair is relying on overseas customer service reps to avoid the law in the USA.

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VeeraReddy Shamala
, US
May 02, 2019 12:01 pm EDT

Cheapoair is fraudulent company for sure. I had the same situation with in minutes the price got dropped and i asked for cancellation and they say you have to pay $75 per ticket. This is complete fraudulent.

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Gail Fuentes
, US
Mar 22, 2018 11:41 pm EDT

Within the time it took to book the flight we realized that we weren't comfortable with one let of the trip and decided to cancel. Cheapoair charged $50 per ticket, stating that they had already issued the ticket hence the fee. Within minutes, not an hour, two, or many, but minutes. If that's not fraudulent then I don't know what is.

ComplaintsBoard
R
5:07 pm EST

CheapOair refuse to cancel my tickets even though it's required by law

I booked a round trip ticket to Morocco this morning.Due to work reason, I won't be able to do the trip anymore.

After some research, it's clear to me that all sites are required by the department of transportation to allow free cancellations or fare holds for 24 hours. And I booked my flight less than 12 hours ago. I contacted the customer service.

They wouldn't give me a refund and were super rude about it.After this shocking experience, I really advise everybody to not use cheapoair

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G
7:22 am EST

CheapOair scammers!

I booked a flight through CheapOair and requested a flight schedule change due to some circumstances. They said that changes are possible, but I have to pay extra $485. The next day I called again, but was put on hold and after 40 minutes of waiting was just disconnected. When I finally reached someone I was offered a discount! They said that it was my lucky day and they would charge only $450 for changes. What a joke! These people robbers and thieves! At first they even asked what price is on my mind for a change of flight. I will never deal with them again! Worst company ever!

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F
6:54 am EST

CheapOair absolutely terrible customer service

I booked a ticket through CheapOair few weeks ago. I checked everything carefully before paying. Several days later I went online just to check if everything was fine with my booking. But I found out that the seat I selected wasn't confirmed. I called CheapOair, but the whole process took about two hours and their customer service was not helpful. They said that someone had cancelled my seat! I'm still interested in who was that mysterious someone. Anyways, I had to pay extra $30 to get confirmed seat!

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E
8:57 am EST

CheapOair absolutely terrible customer service!

Back in September I booked a ticket through CheapOair. But I did not receive a confirmation email. Few days ago I got a message from them that there were some changes made to my flight. I wanted to know what changes they made, so I contacted them via mail, but there was no response. Then I found a phone number on their site and called. Unfortunately, I was put on hold for almost an hour. When I finally reached someone I was told that they just changed my seat, and she also wished me luck on my way to USA. I was in panic! I booked a flight to Australia, and did not know anything about USA. But later I received a message with apologies and I was told that lady on the phone just made a mistake. Well, I hope so.

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9:27 am EST

CheapOair beware! scam! absolutely terrible customer service.

I booked a flight with CheapOair for four people. At first I had to complete the [personal information, select dates and seats, and after the payment screen opened. I confirmed the information and they charged $800 from my credit card. Few minutes later I received a confirmation email, but I noticed that flying date was incorrect. I checked their website, found a phone number and immediately called customer service. Their rep told that I need to pay additional $150 per ticket in order to change the dates! So I asked them to cancel the tickets and return my money back. Few days later I received a call from my bank and was told that my card was charged four times! So, basically CheapOair stole $1400 from me! What a horrible, nasty, disgusting company!

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I
Insanely Cheap Flights
New York, US
Jan 19, 2016 7:39 am EST

Pako6, my apologies for the inconvenience, if you provide your 8 digit booking number I will review the charges placed on your card. Email us at sm@cheapoair.com and place blog in the subject line.

CheapOair

ComplaintsBoard
F
9:07 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
CheapOair has left an official reply on this complaint.

CheapOair changed the incoming flight

This company is horrible, it don't even deserve a review! I booked a flight for my son to come home for Christmas holidays. I paid a $35 charge just to make the reservation. But then I received few messages that I need to pay more for who knows what. So I paid $80 charge, and after that another $30. But then they changed the incoming flight from 8pm to 8am! I called the customer service and had to talk to a very nasty agent. He told that it was my entire fault, because I didn't check the email. I assumed it was still 8 pm because I didn't ask to change it. Now they're telling me it'll cost $250 to fix their mistake! He promised to call me back when everything will be settled. Well, I'm an optimist, but I was pretty sure that call wouldn't come. Their customer service is horrible! They weren't asked to change the flight, but they did that and blame me for not reading my email! It's just ridiculous!

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The complaint has been investigated and resolved to the customer's satisfaction.

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S
9:24 am EST

CheapOair liars ad thieves!

We bought three tickets to flight from Boston to Moscow at the end of April 2016 using CheapOair. Few days later we received an email stating our flight was cancelled, due to some problems. It told that all tickets will be cancelled by the company and money will be returned to the customers. Today is December 21, and we still do not have our money. We got another email yesterday, stating that our tickets were successfully cancelled, but there was no information about the money. I tried to call their service, but it is terrible and extremely slow. I had to wait on hold for 30 minutes, only to be told that all agents are busy. Finally I reached someone on the line, and I was told that my money was already transferred to my credit card. But that was a lie! Those people are liars ad thieves! I checked my bank account today, but still no money! Never ever will use this site again!

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9:23 am EST

CheapOair do not use this site.

My son wanted to come home from Christmas. I was very excited about it, so immediately booked a flight for him. They had these very great price flights. I got a confirmation email and an e-ticket for my son. But the next day I received another message stating my flight was cancelled. I contacted their service and after 40 minutes on hold, their agent told there were some problems with their system. I purchased the ticket for $100, but that price was incorrect. The real price was $400. There was nothing to do, so I told them I’ll buy it even for $400. Two days later another message came. They told that there were no tickets left. But the website still listed the flight for cheap and it said there were three seats left. Do not use this site.

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11:03 pm EDT

CheapOair airline tickets - frustration

I purchased airline tickets for my wife and I at Cheapoair. A day later we received word that due to a tragic incident our son only had hours to live. I called Cheapoair to let them know I needed to change the tickets destination and we had to get there as soon as possible. The agent found a ticket arriving the next night after 11PM. He said that was the best he could do. The amount was more than I could pay so I told him to wait for me to get my credit card increased. My card quickly increased my limit to more than pay the amount. The agent told me that the price suddenly went up while he was waiting. The increase exceeded my new higher limit (talk about adding to the stress of suddenly losing your son). I finally paid for the ticket but was not satisfied with the service at cheapo so I called the airline to explain how urgent it was for us to get there the next day. An American, speaking English, told me that she could change my ticket to early afternoon. She said that she could not understand why Cheapoair did not offer me one of the many, much earlier flights. Then she told me that Cheapoair put a block on my ticket and she could not change it until I called and asked them to remove the block. When I called Cheapo the agent suddenly found the earlier flights and changed it. After several hours of frustration on the phone with Indians that speak a strange hard to understand version of English I finally had tickets. But Cheapoair charged me for two airline tickets and the following fees. $19.90, $19.90, $34.00, $26.00, $32.00, $48.10, $110.40, $65.00. The best part was just before ending the transaction the Indian tells me how he hopes my son will feel better soon. Don't need the frustration of dealing with a company that is incompetent, crazy long hold times, can't speak English, and tacks on piles of mystery fees.

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ConnieEarlRobertson
, CL
Sep 08, 2015 8:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I, too, have had problems with CheapOAir. We flew AeroMexico with them from Santiago, Chile to Los Angeles, California. by way of Mexico City. We ended up missing our flight in Mexico City and were told that because we had booked with CheapOAir that we would have to pay $3, 000 to get another flight. They had told us $6, 000 first and finally lowered it to $3, 000.

Then I purchased tickets for our daughter and family to fly to Chile to visit us. We got a good price, but it took us being on the phone with them almost non-stop for nearly 48 hours to get the tickets and the price straightened out. Then I had one person who could barely speak English that since he had "helped" me that I should give him my $85 discount that the company was giving me. I couldn't believe it!

Sometimes you can get good prices from them, but the hassle you have to go through is definitely not worth it!

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1:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CheapOair cheapoair.com booking number #[protected] and ticked is not issued and not informed me

50 washington Street
Santaclara, CA, 65050
(Email:[protected]@gmail.com)
05/23/2015.

Cheaopair Customer Service
Cheapoair.com
Consumer Complaint Division
Headquarters
135 West 50th Street Suite 500New York,
NY 10020 United States

Dear Sir,

Re: (CheapOair.com booking number #[protected])

On 05/21/2015, I purchased domestic flight ticket from SJC to BWI for 05/23/2015, received confirmation number from cheapair.com on 05/21/2015 with email subject line( CheapOair.com - Chilukuri/ Bala krishna - Booking receipt - Booking # [protected] and Airline confirmation: STDZBW ) at cheapair.com on 05/21/2015 with booking #[protected] and Airline confirmation: STDZBW.

Unfortunately, your service has not performed well and ticket is not issued and not informed to me. Because of my travel is cancelled and spent money for airport travel and accommodation. I am disappointed because my holiday plan is canceled and wasted my money which I spent for airport transport and accommodation. I was billed to my credit card on 05/21/2015.

To resolve the problem, I would appreciate your to provide the compensation for wasted my time and money spent for travel to airport and accommodation .Enclosed are copies of my records.

I look forward to your reply and a resolution to my problem and will wait until 05/30/2015. Before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at 3310 Castelemain Dr, Bloomington IL 61704. Mobile [protected]

Sincerely,
Balakrishna Chilukuri
Mobile: [protected]

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9:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CheapOair my agonizing experience: $1, 396.67 in jeopardy

I booked a ticket online with Cheapoair destined for the Philippines on 4/24/15. First of all, I was not too pleased when my selected itinerary was somehow altered within a flash and I had to call only to be told my selected itinerary would cost additional additional $79.00 which i paid but I knew that somehow the system altered my selection. I was not too happy about that. However, this is minor compared to my ensuing experience with Cheapoair.

On my flight date, I was at the airport an hour, fifteen minutes prior to departure time but had gone to Japan Airlines because that is what is conspicuously displayed on my itinerary along with flight # with a smaller print saying...American Airlines. I was told I had to go to American Airline counter. By the time I got to American, it was fifty-five mins. before departure time. I had a very rude attendant at the counter who said I should have been there 30 mins prior and I was told there was nothing she could do and I'd have to contact my travel agent. This was the beginning of my pain.

I called Cheapoair and told them what had happened (At this time it was about 40 mins prior to departure) I was told my ticket is no longer valid and it was a no-show and the only favor they could extend was for me to pay additional $758.00 in fees and they could get me another flight in two days or go back to the airline and work it out. At this time I was fuming but at some point regained composure and went back to American counter. The clock had never ticked so loud in my ears...time was of essence. The lady I spoke to, informed me that the counter I went in the first place was for domestic flights. There is an array of counters that say 'American' but none designated as domestic or international. I asked if there was another flight that would get me to my connecting flight since there's a layover of about 3 hrs. The response was negative. At this time, I had decided to pay Cheapoair the $758.00 but to my surprise it had jumped to $1200.00 within a span of 10mins. When I questioned this amount, I was then forwarded to a so-called customer service rep. who says it will now be $2, 200.00. She said she would call me back with resolution but never did. After departure time, each time I called, I was kept on hold anywhere between 30mins and to 1hr and the price continuously grew ranging from $1, 100.00 to $2, 800.00. To cut the story short, I did not make the flight nor did I have resolution to my travel issue. All kinds of emotions went through my body...anger, frustration, sadness, welly eyes and resignation at the end of the day but in utter readiness to fight another day. I returned home. Lest I forget: They also told me when they contacted Japan Airline they were told it was a no-show. This was a lie..

I called Japan Airline and the lady I spoke to (Pat), said it's not a no-show if I'm at the at the airport prior to departure time but could only resolve this issue with my agent and reminding me of possible agent fees. I finally find a Cheapoair representative by the name "Chance" who claims to be the supervisor. He initiated a 3-way phone conversation with Japan Airline. The result is that I wait for 72hrs for a decision. That is where things remain for now.

If there's no resolution (I hope there is) I will have no choice but to take Cheapoair to court and luckily I have plenty of time at my disposal to fight this pillaging. I am also open to other ideas I can employ to resolve this matter outside of the court system as this will be a protracted matter should it go that route. All I want is to be provided with alternate travel date and make this trip.

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dunca91
Franconia, US
Nov 16, 2009 10:01 am EST

I canceled my roundtrip flight to moscow on assurrances from bcheapoair that I would receive a $509 refund within 4 weeks of that date October 5, 2009.The airline sent me $85 possibly for the canceled Moscow to Sochi flight but no refund for the NYC to Moscow roundtrip flight

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scott
, US
Jun 01, 2009 11:57 pm EDT

I made a purchase for a roundtrip flight. I have not received a confirmation..booking number..nothing!
I stayed on hold for over 45 minutes..no one ever picked up. Does this mean I need to pursue legal action against them or what? Does someone have a different number..person to call? Please help. They suck!

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3:20 pm EDT

CheapOair they took money for the tickets, but didn't provide them

I ordered 4 tickets from the website www.cheapoair.ca. It was horrible experience, ‘coz I paid them money, but they didn’t provide booking number and tickets. I called and spoke with the operator, but this jerk only promised to check info. I waited, while he checked, but suddenly our conversation interrupted. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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cheapoair.ca
New York, US
Oct 01, 2014 7:43 am EDT

Howmuc, in order to determine what happened, we need you to send the 8 digit booking number to our priority customer service team at sm@cheapoair.com. Place blog in the subject line.

Regards,
CheapOair.ca

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9:40 am EDT

CheapOair fraudulent and abusive business practices

My credit card was used to buy plane tickets in 2013 to a name that does not belong to me nor do i recognize..
on September of 2014 i received a letter from my tenant at a property i have not resided at in 3 years stating that since i wont my credit card dispute for credit card fraud last year in 2013 they are going to send me to collections unless i pay them what my credit card company took back from them. WTF ? i have never seen ### like this in my life at all. Seriously its freaking crazy these are like some knee busting methods to defraud victims of fraud i have never seen any company do this and now i know why they are called cheapoair ... i would not recommend anyone ever use this company

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9:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CheapOair scam costs me $1000

Don’t ever buy flight tickets cheapoair.com! It’s a scam!!
On august 8th, I was trying to book a round - trip flight ticket from shanghai, china to reykjavik, iceland for an engineer in our company on cheapoair.com. Every time after I filled in my payment information and was trying to submit my order, the price went up from $2, 000 to $3, 000, sometimes $2, 500 (In which cases I accepted the offer and tried to proceed, but again, the system declined and the price went up again to $3, 000), so this goes on and on until 10 minutes later, a sales representative whose name is albion stone, called me on the phone saying that he could help me book the flight, but the cheapest rate he could provide is $2, 500, which is $500 more than the price listed on their website. But I was in a hurry, because our engineer had to leave in two days, so I let him went on booking. A few minutes later he charged my card and emailed me the flight confirmation. I relieved and thought everything is set in stone! However! I didn’t even expect something much more horrible is waiting for me!
The returning flight from reykjavik, iceland back to shanghai china is invalid for anyone who doesn’t have a russian visa! The returning flight contains two stops, one is petersburg and the other is moscow, both are cities of russia, so a russian visa is required in order to transfer from petersburg to moscow! Who applies a visa just for a flight stopover country!? Why didn’t the cheapoair representative remind me that before he went on booking!? A person whose job is selling ticket should have the knowledge that this flight only works for passengers who has all of the three countries's visa, china, iceland and russia! Because of the absence of the russia visa, our engineer was refused to check in at airport when he was trying to take the flight to iceland! The staff at shanghai airport told him unless he changes his returning flight (A flight that doesn’t require a stopover country’s visa), they won’t let him get on the plane. So I called cheapoair immediately to change the returning flight, but they said I should call the airline company and they don’t know anything about visa. I said I don’t need you to know anything about visa, just change the returning flight so our engineer can get on the plane! They finally agreed to change the flight for me, but kept me on hold for 1 hour and 30 minutes! (During the hold they asked me couple questions after every 20 minutes waiting!) I called them from china,the international call cost me $150! I really want to give up during the wait, but we had everything scheduled with our iceland customer, and our engineer’s visa is only valid for 6 days, which is from august 10th to august 16th, he has to get on the plane, otherwise he would not be able to finish his job before his visa expires! Finally they managed to get me another flight which leaves on august 11th, which is one day later than scheduled and they charged me $819 as penalty for changing the flight! That’s ridiculous! That’s their fault, why I have to be punished for the $819, plus $150 international phone bill! Because of the stupid mistake of cheapoair, I have to spend another hour explain to my customer about the delaying and rescheduling the hotel stay! My boss blames me on ruining the whole schedule and won’t reimburse me the cost and almost fired me !! I hate cheapoair and I will post this everywhere and tell everyone I know to avoid cheapoair!
To summarize, cheapoair scam works this way: they allure you with cheap flight rate, when you trying to buy, the prices goes up dramatically. Then they will have a sales person to contact you and help you book a problematic ticket, which you may not be able to find it out until last minute before you trying to get on the plane. At this point, you have no other choice but to call them and pay your penalty to change the flight. Be careful!

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CheapOair Customer Reviews Overview

When it comes to finding affordable travel options, CheapOair is a reliable online platform that offers an impressive selection of airline tickets, hotel accommodations, and car rentals. With an emphasis on competitive pricing and customer service, CheapOair has received a large number of positive reviews from satisfied customers.

Many users have praised the user-friendly interface of the website, which makes it easy to search and book flights. Customers have also reported that the website offers a wide variety of travel options, including budget airlines and lesser-known carriers that may not be available on other travel sites.

CheapOair also receives high marks for its customer service, with many positive reviews citing the helpfulness and responsiveness of the support team. Customers appreciate that they are able to speak to a live agent if they encounter any issues while booking or traveling.

In addition to positive reviews for its user experience and customer service, CheapOair is consistently praised for its competitive pricing. Many reviews mention that the site offers some of the best prices available for flights, hotels, and car rentals.

While there are a few negative reviews of CheapOair, these are relatively rare and tend to focus on isolated incidents rather than overall dissatisfaction with the site. Overall, CheapOair is an excellent option for travelers looking for affordable and convenient travel options.
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Phone numbers

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