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The good, the bad, and the ugly - discover what customers are saying about cheap-24h.com

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4:46 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

cheap-24h.com Did not send order

This might be long, I'm giving my address first, so if you would like to contact me about getting these rats who ripped us off. [protected]@aol.com. I ordered 6 cartons, which which cost me $220.94 plus the fees that they charge. I ordered this Aug4th 2017 and I received nothing, I talked to them and they said the same thing, about, the customs; not putting the order through, which is a stone lie, I have all kinds of email from them and would like to get alittle even with them. Anyone-Please dont order from them, I just wished I would of check out this websit before I ordered, all they do is lie and take our money, look at all the complaints just here, and think of how many more they did, from what all these complaints say, they used the same lies to all of us, I do have a stack of evidence, please if you would like to do some thing about these jerks, write me at [protected]@aol.com. Thanks Joyce

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kfwebb
Chicago, US
Jun 15, 2010 1:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased cigarettes from this company and I didn't receive my package. I notified them and they said if the post office declares the package lost they will either resend my product or reimburse me. They did neither after the post office notified them the package was lost. Instead they sent me an e-mail with their policy about lost packages and their policy is "we are not responsible for lost packages". Don't order from them unless you want to throw away your money. There are many other online cigarette stores that are legitimate and they actually send you a tracking number with your packages.

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bullies4me
, US
Jun 15, 2010 4:46 am EDT
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I ordered cigarettes from this company April 1, 2017. The website said it would be shipped in 72 hours. It's now June 15th and i still don't have them. I've contacted them several times, and the 1st time they told me they'd been sent out. The rest of the times I have contacted them they have told me they have put in the search with the postal authorities and to be patient. The last email I received from them was 3 weeks ago with the same statement.
Save your money. I've since seen several bad reports on this so-called company.

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12:35 pm EDT
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cheap-24h.com Products/Services

I ordered cigarettes from this company, cheap-24h.com, and was told that for shipping I had to pay extra because it was the only method available for my area, it was suppose to be registered, priority mail. Usually this means you will receive your order within a week or two, that's why you’re paying extra. Well it has been over 3 weeks and I still have not received anything. Plus I got an email today stating the following;

You have placed an order in our shop. We are regret to inform you that your order delays. We delivered your parcel to the post office in time. But due to the fact that our post office didn't work because we had National holidays in our country, they didn't ship your parcel. The post office has contacted us and informed that your order was sent several days ago. We are very sorry for inconvenience and keeping you wait. You will get your order within 20-30 days.

So now it seems as if I will not receive my order for another month or so...If I receive it at all.

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24h-cigarettes
Parma Heights, US
Mar 22, 2015 9:17 am EDT

Well of course its bad, I never did recieve my order and I never got back my money, so I cant feel too happy, but I will look around and see if other people feel the same way, I do remember when I posted my complaint there were others also complaining, I just wish you would of let me know that there were problems in you business, I would appreciate it if you would at least answer my email. Thank You
Joyce Reeder

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24h-cigarettes
Parma Heights, US
Mar 22, 2015 9:13 am EDT

I have found this order, and you know I NEVER did receive my order or a refund of my money, I dont know if your still in the business of selling, but I will look around and see, I know its been a while, but you never did return my money . I will bet that you wont reply to my complait, but if you are still in business...do you think you could answer my email? I would appreciate it very much. Thank You
Joyce Reeder
10061 Lynden Oval
Parma Heights, Ohio 44130
[protected]

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DoctorO
, UA
Apr 14, 2011 9:35 pm EDT

Like an alternative You can buy cigarettes from us www.cigaretex.com.
But the delays with a parcels is normal thing for shipping from eastern Europe to USA. And there are no other ways to deliver low price cigarettes to USA.
It is possible (and we do it ) to provide customers tracking number(s) to trace their parcel(s).
But of course all people should understand that no one shop (especially online cigarettes - risky and highly regulated kind of business) will cover all costs for customers. It is economically unreasonable and and lead shop to the ruin.

I got many parcels from USA online shops and i was forced additionally VAT and custom Duty tax for more of them because managers of those stores have not been paying attention or they just were all the same, what I gave them instructions on sending parcels to my country. But I knew myself about the rules of the customs service in my country and asked the store to do so, as I told them to pay less tax legally. But they ignored my requests and did not listen to me.

So the main fact is - the customer should check all possibilities to get the parcel without paying additional taxes in his country and inform shop about it before ordering or in time of it. This is full responsibility of customer.
If customer refuse the parcel due applying of custom duty tax he should pay a penalty to shop for the returning of ordered products or and get rest money back. Or just leave money to the shop if amount of money is not a big.

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thegodmother.
Parma Htgs, US
Feb 17, 2011 5:07 pm EST

Hi, I just posted my complaint about cheap-24h.com, I have just read all the comments, and honest-to-God, it is the exact same thing that they did to me, as I said in my complaint...if anyone wants to get together and get these guy (whatever they are), I will be more than willing to get them, my address is thegodmother615@aol.com They keep doing this to other people, lets reverse this and make them pay.
Please if anyone has an address for a good company in dealing with the cigarettes, Please Please let me know. Thanks much
Joyce

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DaVodka
, US
Jul 18, 2010 1:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased cigarettes from these douchbags in March of 2010, never got the cigarettes kept calling them on the phone and finally after two months, I just disputed the charge with Citibank and got my money back after Citibank researched it for 3-4 weeks. These guys are a complete scam... good luck...

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James Shipp
Winchester, US
Jun 05, 2010 7:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On 03/17/2010, I ordered products from Cheap-24h.com, order number 19726, in the amount of $200.88. I was told that this multipart order would be shipped in several packages and that they would arrive within 30 days. After 30 days had passed, I begun e-mailing the company on a weekly basis, inquiring as to the status of my order. I received nothing but deflecting replies ... they were searching for the "lost" shipment. Finally, on 06/05/2010, I was told that the order had been lost en route and that they were not responsible. Don't do business with this company.

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Ravious
Ft Wayne, US
Feb 19, 2010 7:57 am EST

These people are frauds, and they will lie directly to your face. (through email).

I placed an order in the middle of Dec-09. Their website states all orders ship within 72 hours. So after about 2 weeks of their website telling me that my order had not been shipped, after my credit card had already been charged, i contacted them to see why..

I was told... In very broken english (paraphrasing) "Due to techincal error our website is saying that your order has NOT shipped, when in fact is really has.."

Ok, fine.. So i wait.. and wait and wait... THEN in the middle of Jan-10 I get an automated email from the website, telling me that my order had been shipped...

So i contact support again and ask them why the website said my order had just shipped, when they had promised me a month ago that my order had already shipped.

They proceeded to then tell me another lie.. "We shipped out your order originally when we said we did, but do to national holiday the package was returned by their post office, (for some unknown reason that they never explained) and that my order had been reshipped out again and that i should receive it in another month...

Now, what cheap-24h.com did not know is that a friend of mine had placed on order with them as well.. and he was just starting to go through the exact same thing.. Telling him lies, the exact same ones they told me... and that I had already contacted my credit card company in order to do a reversal on the charge because of their fraudulent practices... (which my friend also did after hearing my story).

Now.. this place posts right on their website... That if you obtain a credit card reversal they will have you charged with credit card fraud..
This is an empty hallow threat from crooks trying to keep you from getting your money back that they are stealing..

Bottom line, they promise all orders ship within 72 hours.. On the 73 hour, if your order has not yet shipped, contact your credit card company, and start the process of a reversal.. Because on that 73 hour, they violate their own terms of the sale an you are no longer responsible for honoring the terms of the order. Don't let them lie you to...Because they will do it..

Now It may be possible that i still receive my package... even though my credit card has already given me my money back.. But i don't care. If i do, Thanks for the free smokes Cheap-24h.com.. Perhaps you should stop telling lies to your customers.

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lewstein
, BE
Aug 03, 2009 6:53 am EDT

Just to say today I recieved my money back, so they must be honest

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lewstein
, BE
Aug 02, 2009 6:42 am EDT

They have told me they are giving me my money back on my credit card I will just have to wait to see if it's true.

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PreviousUserAbove
, US
Jul 15, 2009 1:07 pm EDT

I can't believe it. They arrived today! My carton of cigarrettes arrived today!

So they just have real ### shipping service that takes forever, but holy ###, I got them!

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