I saw this on tv. It was totally unlike me to order something off an infomercial, but I decided to try it. I liked the product. I let my friends try it and they liked it. It was totally something I would have bought more of. On my own terms.
When I received a second package, and saw my card being charged again, I called to cancel the autoshipment that I apparently signed up for. (I recall being very careful when I filled out my initial order form because I didn't want to get sucked into this very situation.) I believed the issue was closed.
My card was charged a full three times after that for products I had cancelled. When I called Chaz Dean again to plead my case and beg him to stop robbing me, the person on the other end of the "customer service line" was cold and almost taunting, informing me that I had signed up for this.
I wish I could have been a fly on the wall of the board room where Chaz Dean's financial advisors sold him this business model. In the end, this was a product I liked and would have continued to purchase if Chaz Dean and Guthy Renker had been up-front, honest, and customer-focused. I take comfort in the satisfaction I get when I tell my friends, family, clients, the world wide web, and anyone else who'll listen that it's not a product worth trying.