Complaint Rating:

Company information:
California
United States

Regarding Chase VISA:

I was recently placed on full disability and could not pay my Chase Visa bill past month. It seems pretty clear, that with all the late fees, penalties, and resulting raise in interest, I will not be able to pay this month’s payment either. I have explained such to the dear Credit Card Company. I also have a Chase auto loan, and have NEVER been late on this payment. Yet, for the past three weeks, Chase Visa has called my home every hour, without fail, from 8am until 9pm, all 7 days a week.

I talked to them, and I told them the issues I am having. When it became clear that I was not going to make enough income for a little while to even qualify for their "hardship" program, they said that someone would check back in with me in a few days. I said then, please, please...can you stop with those calls?

The calls started back two days later. I told the same story. My disability hadn't changed. No publisher's clearinghouse. No Second Coming...Nada...Zip

I am being advised, by Chase, that I must either send a Cease and Desist letter or pay my bill. Otherwise, they will keep calling. If no one picks up...they will call back in one hour...they’ve got people...


I told them that my blind 90 year old mother has to get up, find the phone, often burning her hands on the stove in the process because it's right next to the phone.

I told them that my paraplegic niece has to take her wheelchair dangerously near the swimming pool to help my mother out of her rocker to get to the phone...

I told them I have Swine Flu and am on a ventilator (one of those new ones that let you talk, but not get up to answer the phone), and that's why my niece has to get my mother out of the rocker to anwer the phone...

Chase doesn't have nieces, 90 year old mothers, or swine flu..

I talked to them again. This time the call had been outsourced to a non-English speaking Southeasterner (maybe a solder in a Fayetteville jail???...just thinking out loud here). Now...I have lived in the Southern US...I can understand the language ok...can even speak a little when pressed...but I wouldn't pay someone to make calls for my business who obviously was raised without shoes on his little cat bit feet)...

They are the only creditor are behind on right now and it's really THEIR fault it ended up that way. It ended up being them because they tacked on huge late fees at 3 days late, which made us go over our limit...which AS EVERYONE KNOWs with Chase, is the kiss of death to that low introductory interest rate...so the card is a disaster...they know I am disgusted, and they won't play nice. (We are talking three weeks past due here.)

For such a major player, I am surprised they need to resort to asinine bullying tactics for penny ante accounts like mine.

Stephanie Rodriguez RN MS