MY CHASE LOST DRAFT DEPARTMENT NIGHTMARE
My roof was damaged by a hail storm in the middle of April 2011. It is now the end of June and the CHASE LOST DRAFT DEPARTMENT has yet to release insurance funds to get my roof repaired. Since I have my mortgage with Chase, the insurance check was made out to my husband and me and CHASE. CHASE insists that the homeowners endorse the check and send it to them. They hold the money and make you and your repair contractor fill out, have notarized, and fax form after form. They make excuses as to why the forms do not meet their criteria, such as, there is not enough information or there is too much information. They will tell you that you cannot speak to a manager. I literally had one Chase employee tell me, with regard to speaking to a manager, "they is all in meetings right now. A manager will call you in 24 to 48 hours." Apparently, the meetings for managers in the CHASE LOST DRAFT DEPARTMENT last for days. I have requested a call from a manager twice and have never gotten one. I have placed over 20 phone calls to CHASE and still have no idea when I will be able to get my roof repaired.
You can fax the required forms but they cannot tell you if they received them for three business days. It takes that long for them to process a fax. So if there is something wrong with the forms, it sets you back over a week. That's if you call inquire about the forms, three days after you fax them. If you don't call, it takes three business days to process the faxed forms, then they will send you a letter in the mail telling you to fax them again, setting the whole process back two weeks.
When I told several roofing contractors, I was considering for the repair work, that I had a mortgage with CHASE, they each said CHASE IS THE MOST DIFFICULT MORTGAGE COMPANY TO DEAL WITH WITH REGARD TO RELEASING INSURANCE FUNDS FOR HOME REPAIRS, BAR NONE.
All this waiting while MY ROOF IS LEAKING EVERY TIME IT RAINS. I live in coastal southern Georgia where it is hot, humid and mold is a huge problem. CHASE LOST DRAFT DEPARTMENT IS A HOMEOWNERS WORST NIGHTMARE, AT A TIME WHEN YOU ARE ALREADY STRESSED ABOUT YOUR HOME BEING DAMAGED.
I HAVE NEVER BEEN EVEN ONE DAY LATE ON A MORTGAGE PAYMENT TO CHASE. I PAY MY HOMEOWNERS INSURANCE AND THEY TAKE INSURANCE MONEY SO THAT I CANNOT HAVE MY HOME REPAIRED?! I am moving so I will be in the market for a new mortgage within the next six months. I WOULD NEVER CONSIDER CHASE OR JP MORGAN FOR MY NEXT MORTGAGE, UNDER ANY CIRCUMSTANCE. I CURRENTLY HAVE THREE ACCOUNTS WITH CHASE AND I AM CLOSING EVERYONE OF THEM. CHASE OR JP MORGAN CREDIT CARD? NEVER!