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2.6 1444 Reviews

JPMorgan Chase Complaints Summary

583 Resolved
860 Unresolved
Our verdict: Dealing with JPMorgan Chase, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Newest JPMorgan Chase reviews & complaints

ComplaintsBoard
L
7:45 pm EDT
Resolved
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JPMorgan Chase different stories every time I call

I am currently trying to resolve a bill. The first glitch was I never received the bill from Chase Health Advance, the second issue when they finally sent the bill to me they continued to add on "interest" and so the bill had gone up to almost $40.00. They told me they would forgive the "late charge" since I didn't get the first bill. I sent a check for the full amount due + interest for their "interest charge". The next bill I received had an additional charge of interest + the late charge that was never credited. Actually I don't know why the extra charges now total almost $80.00 when I received my second bill. I am so confused now. This was a bill I intended to pay off as soon as I received the bill... and now I have an extra charge of almost 80.00. I need to add that the company that opened this account for me is very concerned and upset about this situation as well. They have agreed to pay all of these "extra" charges.

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PeopleKill Me
, US
Aug 30, 2011 2:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I havent even had my procedure yet and Im kinda glad that I caught this now. This is the issue. My procedure is $5 grand...I wanted to be on a NO iNTEREST plan of 24...the doctor office claims that they only accept the 48 (INTEREST) plan? I dont want that. Its my credit why cant I choose? If I go with the 48 interest plan, i wouldve paid 2 grand more on top of my procedure cost, NO NO NO..so Im waiting on the dr office to call me back...because they will either resubmit with a dif plan or its nothing at all, I will choose another doctor!

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MyMy
Shaker Heights, US
Nov 03, 2009 1:04 pm EST

I am currently in the middle of a billing dispute with Chase Health Advance and I didn't even have the procedure because of the way the dental office made me feel that they were too greedy and hasty at the same time. I went for a cleaning on a Friday, got a schedule of dental needs and they checked my credit, then told me they found financing when all I wanted was a payment plan with them. I decided that following week of my appointment that this was too fast and that same week I got a bill that was due in a few weeks! and although I called the office and got a fax number to send them my dissolution letter all of my faxes come back failed and when calling them again I was on hold for at least an half an hour the first time, 40 minutes the second and the third I hung up after almost an hour! When I gave them the time line of all of this happenig within two weeks I was told by Mary, "Maam we're a finance company!"

ComplaintsBoard
R
3:47 pm EDT
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JPMorgan Chase increase minimum payment

My wife had her hours cut. I took on a second job. We were proud that were working hard to keep our heads above water after medical bills almost sank us. We moved a large balance to Chase for their touted “Lifetime Low Interest.” It helped.
We’ve never missed a payment, never been late and were making progress..finally..after 2 years.
We have a 3 year old and are on a tight budget.
Our minimum payment just went from $200 to $500 a month. Instantly. We simply don’t have that money. We would have in a year or so as our hard work paid off, but we won’t now.
Everything has changed now. We can expect a huge hike in interest and fees as we can’t pay this, and of course, the other credit card we have will immediately hike our rates when this affects our credit.
It is almost as if they want thousands of people to default or declare bankruptcy.
It’s disgusting that this is legal in our country. It feels like bait and switch.
It’s amazing that the people at the helm of Chase can’t see how this is going to further hurt our economy. Of course the hurt to their customers who took their low rate offer and have been paying a fixed amount on time for the last year is of no concern.
Apparently, not getting paid is better than being paid in full following their original terms.
Working hard and trying to be a good guy, you really do finish last.
Chase offered two ways to "help"
Sign up for their "new" loan at a high interest rate and high minimum payment or talk to a certain CCCS company they work with.
I looked into this company...BBB revoked their membership and they have as many complaints as Chase does.
Thanks, Chase. Way to throw your customers who have never been late and always paid under the bus.

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LG2009
Edgewood, US
Jul 31, 2009 10:10 am EDT

Until last night I have been in the same boat as so many who have complained about the minimum payment increase. While my wife was in school and doing her post-doc training and I was getting a small business up in running we had accumulated considerable debts. We owe over $38K to Chase on 3 cards (which Chase acquired via bank mergers).

Last night I was able to come to an agreement with Chase through their "Hardship Department". The three cards we received change of minimum payment notices on are now in the process of being enrolled in Chase's "balance liquidation program". We are going to be on a fixed monthly payment that is lower than our current payments at the 2% minimum, and the rate on all cards will be 2%APR. Payments will last up to 60 months. Payments need to be made on time, but a single "late" payment will NOT kick you out of the program. There are no additional fees involved but there is one downside - as each of the balances are finally paid off they will be "permanently" closed and reported to the credit agencies as "voluntarily closed" by me. That of course will cause a small hit on my credit score, but since we have no plans for major purchases and my wife is the primary income anyway, it seems to be a relatively small price to pay.

I made note to the person I spoke with from that department that prior front-line customer service reps were not very forth-coming with information about this program, nor did they offer to transfer me to that department UNTIL last night (my third call). It would seem that this IS the "opt-out" for "those who qualify", but that Chase's front-line people might need additional training to get customers who need this assistance transferred to the Hardship Dept. in a more expeditious manner. There was also some hint that there may be other "hardship" programs and/or terms available, depending on what you qualify for.

Sincerely hope this helps, my wife and I are breathing a little easier today.

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marge11
Sioux Falls, US
Jul 10, 2009 5:40 pm EDT

CHASE TRIES TO STEAL WEBSITE: Please read The article @http://www.free-press-release.com/news/200901/1231777439.html#comments

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marge11
Sioux Falls, US
Jul 09, 2009 6:51 pm EDT

This comment was posted at banktime.com and sent me into a tizzy!

I let’em have it!

“The cardholders affected by the new minimums will be those considered “high risk, ” who have been less than diligent about paying their account scrupulously in the past…”

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marge11
Sioux Falls, US
Jul 06, 2009 11:04 pm EDT

Mccvgb,

Chase did NOT give you an option to OPT-OUT of a rate increase?!?!

That's the first I have heard of that, usually they allow you to opt-out if you close your account. You need to re-read that change in terms notice and make sure there is not a paragraph that states "If you do not agree with these terms you must write to us by such a date"

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marge11
Sioux Falls, US
Jul 06, 2009 10:58 pm EDT

Check out the article on the following site, He did a great job!

http://www.investingblog.org/archives/509/beware-of-3q-and-4q-banking-and-credit-card-earnings-%E2%80%93-manipulation-of-earnings-with-minimum-payment-scam/

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mccvgb
Shafter, US
Jul 06, 2009 7:29 pm EDT

I called Chase regarding change in terms to raise my rate. Basically, the mailing indicated to pay the balance in full or accept the rate hike. I pay $200 on time every month trying to pay down a debt I acquired during my husband's job loss. The rep said my only option was to pay the amount in full or deal with it. The rate hike was due to the economy he said. And what about the consumers' economy?Aproximately $115 of my $200 payment goes to interest. Its virtually impossible to pay down. I few days later, I received a letter that Chase was lowering my credit limit to the remaining balance of my account. That was fine with me because I no longer use the card but, the minor dent I made to the balance proportion to the available credit is gone. I do not doubt that my credit score took a hit because now my account appears maxed out. I do not understand why they did this? I do not make late payments and always pay more than the minimu payment. I owe $5, 500 and it will take $400 per month for almost two years to wipe out my balance with the outrages "deparment store credit card" rate they gave me(close to 25%). I've been a good customer for three years now. Its so fustrating, not to mention, RIDICULOUS!

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marge11
Sioux Falls, US
Jul 06, 2009 5:17 pm EDT

I had sent a message through my online account with Chase commenting on my displeasure with the Change in Terms...They emailed back a canned letter but also reminded me in a VERY threathning way that they can now Close My Account for ANY REASON...Today I get this in my email

Dear

You recently received an e-mail response in reference to a question or concern regarding your Chase credit card. We need your opinion on how effectively we handled your contact in order to provide the best service to our customers.

Please take a few moments and complete the brief questionnaire, which asks about this particular experience with Chase.

Your participation now will help us provide you with the best possible products and service in the future.

Note: For your security, Chase will not ask you to provide any personal information while taking this survey.

Sincerely,

Chip Hill
Senior Vice President, Customer Experience

I really don't think CHASE is going to want me to fill this out!

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marge11
Sioux Falls, US
Jul 02, 2009 12:22 am EDT

Check out credit.about.com...I am having a hard time believing that the last few posts are true. They were offered great deals. NOT what I was told when I called. Actually I have called 3 times trying to get a rep that isn't rude and is from the USA. Last time they told me to stop calling because my questions have already been answered! anyway read the blogs and let me know what you think.

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concerned citizens against chase
Allentown, US
Jun 28, 2009 10:27 pm EDT

I emailed my representatives and senators and even sent an email to the white house requesting a response. We need to make our voices known all the way to the top. This is absurd and at the very least totally unfair business tactics. It has to be illegal. Maybe if enough of us scream loud enough, they will order an injunction against Chase that will prevent them from going forward with this atrocity. It can't hurt to spread the word so that enough people will make a statement.

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marge11
Sioux Falls, US
Jun 27, 2009 1:20 pm EDT

I feel your pain. I also was notified and horrified! I am calling it the "CHASE 2009 PANDEMIC" as it includes 850, 000 cardholders, all of whom have never missed a payment or they would not have been targeted because of the low fixed APR that is not profitable for Chase...mine is 4.99 and I can't get that kind of return anywhere!
Call the media, tell you friends, report it to your state reps. ALL 850, 000 cardholders need to make a very LOUD noise!

ComplaintsBoard
J
3:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JPMorgan Chase steep, unwarrented late fees

I recently received a bill for a bestbuy credit card, operated by Chase Bank. It had a late fee of $35.00 because it was received one day late. The due date was actually May 31st: A SUNDAY! My electronic transfer did not get paid until the 1st, because Sunday is not a business day. Chase refuses to lift this late charge, although this is the first month that my bill became before the first of the month, so this also caught me off guard. I know the banks are hurting these days, but skimming the pockets of hard working people like myself over stupid technicalities is just plain horrable! TAKE YOUR MONEY ELSEWHERE!

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jtrahan2003
Baton Rouge, US
Nov 18, 2009 7:36 pm EST

I have the exact same problem! I have never in 2 years had a late fee with them! Every single one of my statement dates in 2009 ended on the 8th of the month, and the due date was always on the 2nd of the month. In October, my statement date ended on the 7th. I didn't pay much attention to my statement b/c I had my bank account set up to pay on the 2nd of the month. Well, because the end date moved to the 7th, the due date moved up to the 1st! The 1st was on a Sunday! How can a payment be due on a Sunday? Why wouldn't they remove the charge as a courtesy the first time? I have never heard of this.

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slach
seattle, US
Sep 17, 2009 8:26 pm EDT

I paid my balance in full for 3 years. I received a late fee after I didn't receive a statement. The balance was less than $200. (I pay in full every month usually around $[protected]). After $40k in full on time payments they would not help. What I did was GO INTO THE BRANCH. I had the branch rep help me and call into a supervisor in care. When they didn't help her and gave the line to me. I spoke VERY LOUDLY. Not rude or any foul language. Still no help. Later I spoke to the branch manager from home and let him know I would be coming into the branch daily to talk to care and apologized for my outburst. He called some special executive line... Late fee was credited. To my knowledge this is a first. Let everyone know to go to the branch. I never had these kind of problems before when my account was owned by WAMU. I loved WAMUs level of service.

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screwchase
, US
Aug 07, 2009 2:52 pm EDT

Chase is the only credit card company I have dealt with that will NEVER waive late fees and also charges finance charges. They bury the late fee in the detail, not with the usual interest section. Furthermore Chase "customer service" reps do not care if you do business with Chase and will offer to cancel your card at the drop of a hat.
The "grace period" is defined as 20 days ending at the due date. So the supposed grace period is the time frame starting with when they send the bill until the due date. Again, this is the only credit card I have dealt with that is so dedicated to ripping off their own customers.

ComplaintsBoard
R
12:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JPMorgan Chase Minimum payment increase

I received along with millions of other hard working bill paying families from my credit card holder chase manhatten that for no wrong doing on my part the minimum payment on my balance will go from 2% to 5% starting aug 1st. That will make my payment go from 225.00 to 650.00. This is an outrage after our government bailing out these mega banks funded my no other than the us now turning around and financially ruining millions of families and small business. Keep in mind in the last 2 years they sent out offer after offer to transfer your out standing balance to them with a low fixed rate of 3.99% until the loan is paid off. That made sense to me so I transferred a student loan a car loan etc to this lower rate card. I always paid on time and over the min payment so to pay it off faster. Now they turn around and raise the min payment amount and make it impossible for me to manage this. Go on line and read the thousands of others who got the same notice this week. People are in a panic they don't no what to do or who to contact to get help.

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marge11
Sioux Falls, US
Jul 10, 2009 5:39 pm EDT

CHASE TRIES TO STEAL WEBSITE: Please read The article @http://www.free-press-release.com/news/200901/1231777439.html#comments

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marge11
Sioux Falls, US
Jul 09, 2009 6:53 pm EDT

This comment was posted at banktime.com and sent me into a tizzy!

I let’em have it!

“The cardholders affected by the new minimums will be those considered “high risk, ” who have been less than diligent about paying their account scrupulously in the past…”

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marge11
Sioux Falls, US
Jul 06, 2009 11:08 pm EDT

Check out the article on the following site, He did a great job!

http://www.investingblog.org/archives/509/beware-of-3q-and-4q-banking-and-credit-card-earnings-%E2%80%93-manipulation-of-earnings-with-minimum-payment-scam/

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marge11
Sioux Falls, US
Jul 06, 2009 5:16 pm EDT

I had sent a message through my online account with Chase commenting on my displeasure with the Change in Terms...They emailed back a canned letter but also reminded me in a VERY threathning way that they can now Close My Account for ANY REASON...Today I get this in my email

Dear

You recently received an e-mail response in reference to a question or concern regarding your Chase credit card. We need your opinion on how effectively we handled your contact in order to provide the best service to our customers.

Please take a few moments and complete the brief questionnaire, which asks about this particular experience with Chase.

Your participation now will help us provide you with the best possible products and service in the future.

Note: For your security, Chase will not ask you to provide any personal information while taking this survey.

Sincerely,

Chip Hill
Senior Vice President, Customer Experience

I really don't think CHASE is going to want me to fill this out!

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jenirow
Murrieta, US
Jul 02, 2009 4:51 pm EDT

I received this increase as well and overnight went from just being able to cover my payments to seriously considering bankruptcy. Since I transferred all my debt onto my Chase card my balance is high $16, 000 and my payments will go from $330 to $850 per month which is completely unrealistic. I have never made a late payment and have not come close to my credit limit and this is literally going destroy my financial world. I won't be able to make the payments, I will have to file for bankruptcy and Chase won't get any money at all. I would like to ask you, how is that going to help anyone? Had they left the payment alone or increased it slightly I would have continued to pay on time and as things got better with the economy would have been able to pay it off early. Now that I realize others are speaking out I would like to know if anything can be done to get this decision reversed.

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marge11
Sioux Falls, US
Jul 02, 2009 12:28 am EDT

Check-out that last few blogs on credit.about.com...I am really having a hard time believing that these are TRUE! I have called 3 times trying to get a rep that is in the usa. Last time they told me to quit calling because my question has been answered. Anyway check-out the blog and let me know what you think...

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zenzen
Cleveland, US
Jul 01, 2009 8:11 am EDT

Chase increase in monthly payments is a financial crucifixion for many of its card holders. I do not understand how anyone can get away with this. Not only is this causing economic hardship but is also causing its card holders physical illness and emotional turmoil.

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digiscrapper
Aurora, US
Jun 29, 2009 6:42 pm EDT

Here's who to contact at Chase:

http://consumerist.com/5010379/contact-information-for-chase-ceos

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Mad Dog
Sacramento, US
Jun 27, 2009 10:19 pm EDT

Tell everybody you know, that Chase is a bunch of true modern day "dirt-bags." I'll never do business with them ever again! Bullies always lose in the long run. Let's do what we can to eliminate this group of criminals. Do what ever you can to weather this storm, and save your best energies thereafter to put Chase under.

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marge11
Sioux Falls, US
Jun 27, 2009 12:39 pm EDT

I also received this notice. I'm not sure how I'm going to make the payments either. My balances were for medical bills for my son who spent 2 years in the hospital. The # is 850, 000 cardholders!
They have created a NEW pandemic, maybe I should post a new complaint under that phrase. If you have resources, call the media, this needs a LOUD noise from all 850, 000 cardholders that they would not be doing this to if they would have missed 1 payment...

ComplaintsBoard
D
8:37 pm EDT
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JPMorgan Chase phone call threats

chase auto loan agents calling to harass about making a payment Tried to let them know I was expecting some checks at the end of June but they continued to tell me who do we think we are driving around in a free vehical and what do we do with our money that we can't pay them. They said they were going to come pick up our truck tonight at 8:00 pm and it wasn't going to be pretty what ever that means. Don't appreciate that kind of business. We have always paid our bill's but unfortunately we have been behind in payments. Whats wrong with this picture.

Destiny Dupleasis

E-Mail Address: [protected]@yahoo.com

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Tamas Peredy
,
May 16, 2007 12:00 am EDT

Despite making payments on my car from our new address Chase in its brilliance sent my title upon completion of the loan to my old address. It was then returned to Chase who promptly lost it. Brilliant. I know I can write this here because few people up there can actually read.

ComplaintsBoard
R
5:40 pm EDT
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JPMorgan Chase increase in minimum payments

I recently received notice (along with a million+ other folks) that my minimum payment will increase 250% on My Chase credit card. The only reason I used it was because they hounded me with great balance transfer offers. Finally I used the checks they sent and closed two other accounts. Everything was fine...until now. I never missed a payment. I was never late. I ALWAYS paid at least $100 more than the minimum required payment. So what happened? I got the run around from customer service and all they could tell me was that there was nothing they could do. The short of it is, they are desperate for cash and are trying to force people like me into default. Then my cozy little 2.99% APR will sky rocket to 23.99%. Then, to make it more infuriating, they lowered my credit line by $4000. So now I will have an over the limit fee each month on top of the exorbitant increase in my minimum due. Tell you friends, tell your family, call the BBB, do whatever you can. Don't let Chase get away with this!

R.B. Atlanta GA

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Bin Luke
, AF
Oct 10, 2009 12:58 am EDT

There are several options for the almost 1 million customers that Chase has screwed. First, contact Chase just so you can hear the "thats too bad" speech. Then file a complaint here

http://www.helpwithmybank.gov/complaints/index.html

and

Write to the authorities if this bothers you or to state your thoughts. Per Chase's mailing, which doesn't contain a copyright notice, the relevant Federal Regulatory Entity to write to is:

Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX [protected]

The address to send written correspondence to Chase Credit Cards is:

Cardmember Service
PO Box 15098
Wilmington, DE [protected]

Or you can write to Chase's CEO:

Jamie Dimon, CEO
JPMorgan Chase & Co.
270 Park Avenue
New York, NY 10017

It will get Chase attention! Also file a complaint with your states Attorney General and Federal Attorney General. Chase can put some on hardship payments by closing your CC account and putting you on a type of loan that is low interest and low payment for 5 yrs. Not all will qualify.

There are over 20 class action lawsuits that have been consolidated into one, if the fed judge doesn't throw it out those that can hang on might get some relief in a few months. Do YOUR part, here is the site: http://www.girardgibbs.com/chase.asp

This is what you get with a government controlled by corporate money. Like FDR said, a government by organized money is just as dangerous as a government by organized mob.

http://www.cnn.com/2009/POLITICS/10/09/credit.card.outrage/

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Chase Fraud
stephenville, US
Oct 03, 2009 2:58 pm EDT

Chase is taking an extra 1, 000 out of my checking per month now due to the increase in minimum payment. I took advantage of the balance transfer option at 4.99% which I thought was a good deal. Chase thinks they can change the rules and whats scary is that I can find any help to stop them. Ive emailed my state senator, banking commision, everyone I can think of. Goveernment has to step in. Its just common since that chase should not be allowed to default on there end of the contract and screw us in the process. This company and its executives should serve prision time for this crap. I will spend the rest of my life fighting this company.

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pookhagirl
Escondido, US
Sep 11, 2009 6:09 pm EDT

I complained about the 3 to 5% increase by Chase to the Attorney General of Calif. He replied that I should get in touch with the Office of the Comptroller of the Currency, Customer Assist. Group, 1303 MCKINNEY ST., SUITE 3450, HOUSTON, TX [protected], PH [protected], Email: Customer.Assistance@occ.treas.gov Internet: http//www.occ.treas.gov I urge everyone to get in touch with this agency and file a formal complaint. They have a form to fill out for this purpose. DO THIS NOW!

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w00189wr
Mission, US
Jul 12, 2009 10:24 pm EDT

Ok. so be it, we are getting screwed and there might be a class action suit.
The question now is : WHAT DO WE DO NOW? Do we try to find a way to pay, do we go into debt consolidation program, DO WE JUST NOT PAY?
My credit is ruined anyway, and I don't have to many years left, and I don't like getting screwed. So I'm thinking of just not paying. Let them do what they want. Sue me, I don't have anything, they can't take your house or vehicle. Raise the interest and add late fees. What good is it going to do? They can add a million dollars or two, but still ain't going to get any money. They can't get anything if you don't have anything.
I'M JUST TIRED OF GETTING SCREWED WHEN I PAID THEM ON TIME EVERY MONTH AND DIDN'T MISS A PAYMENT.

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marge11
Sioux Falls, US
Jul 10, 2009 5:40 pm EDT

CHASE TRIES TO STEAL WEBSITE: Please read The article @http://www.free-press-release.com/news/200901/1231777439.html#comments

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thr1
Placentia, US
Jul 09, 2009 5:50 pm EDT

Hello All,

I was one of the one that got the same minimum payment increase. I've
never been late and pay my balances as was promised to me. It's time
to fight back by all consumers. we are getting pushed around by all
these banks. We should make flyers and pass them to their customrs in
front of these banks and informing them on what is going on. if they
see the action people are taking they will understand their actions
wont go unpunished and they will loose business

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marge11
Sioux Falls, US
Jul 06, 2009 11:09 pm EDT

Check Out the article on the following site, he did a great job!

http://www.investingblog.org/archives/509/beware-of-3q-and-4q-banking-and-credit-card-earnings-%E2%80%93-manipulation-of-earnings-with-minimum-payment-scam/

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marge11
Sioux Falls, US
Jul 06, 2009 5:17 pm EDT

I had sent a message through my online account with Chase commenting on my displeasure with the Change in Terms...They emailed back a canned letter but also reminded me in a VERY threathning way that they can now Close My Account for ANY REASON...Today I get this in my email

Dear

You recently received an e-mail response in reference to a question or concern regarding your Chase credit card. We need your opinion on how effectively we handled your contact in order to provide the best service to our customers.

Please take a few moments and complete the brief questionnaire, which asks about this particular experience with Chase.

Your participation now will help us provide you with the best possible products and service in the future.

Note: For your security, Chase will not ask you to provide any personal information while taking this survey.

Sincerely,

Chip Hill
Senior Vice President, Customer Experience

I really don't think CHASE is going to want me to fill this out!

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JeannieF
Baden, US
Jul 06, 2009 2:55 pm EDT

I got the same thing. Two Chase Cards with large balances because they sent irresistible checks for 3.9% for the life of the loan. Never been late, always paid more than the minimum, yadda, yadda, yadda. As I understand it, 850, 000 good hard-working Americans got this screw over job. Like the rest of you, it's an impossible increase to make happen on our budget.

What a ridiculous bate and stitch tactic. Loan shark dealings. I don't know if it's legal -- but it most certainly is unethical.

Nice way to screw the middle class citizen, Chase. You will never see a dime from me in the future. I'll be done with you forever as soon as I can manage to get you out of my life.

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marge11
Sioux Falls, US
Jul 02, 2009 12:35 am EDT

Check-out the last few blogs on credit.about.com...I am having a hard time believing that Chase has made these deals...I have called 3 times trying to get a rep in the USA...Last time they told me to quit calling because my question had been answered.
Anyway check it out and let me know what you think...

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JPMorgan Chase unfair late fee assessment

June 24, 2009 fax & email
To: complaint board
From: cassandra etter
4429 coldwater canyon av unit 1
studio city ca 91604
[protected] or [protected]

Re: chase mastercard [protected]
Subject: unfair & unreasonable assessment of late fee
On my 07/08/09 I was assessed at late of $39.00 on a minimum balance due of $10.00. when I called to speak with a representative to negotiate this fee which was apparently inadvertently missed, I was told immediately that chase is not negotiating any late fee charges for any reason. I asked to speak with a supervisor patrice who condescendingly began to quote to me the terms of my credit card agreement.
I attempted to explain that I do not recall receiving the statement and that a review of my payment history would prove timely payments of $300 per month and that I certainly would never risk a $40 late fee on a $10 minimum payment due. patrice just talked over and through me and clearly was not amenable to any common sense review. she told me my only option was to close my account and go into default. my current balance is only $200.
I am now asserting that chase is engaging in unfair and unreasonable late fee charges. their representatives are being trained to refuse to even listen to customer complaints because they hold the power over us to destroy our credit.
But what angers me the most, is that this particular card was issued un washington mutual which several months ago converted to chase. however, I suspect that the only reason that I did not pay this bill at the time if received at all was because I believed this account notice was regarding my son’s chase account and because we share the same mail address I did not remember that my card is now billed in chase name.
This is what is most unreasonable about chase’ position on non-negotiable late fees: although at the time I applied for my card under washington mutual card, I certainly did not anticipate that this card would then become the property of another bank that would then change my account number and name of my card. this confusion probably led to this oversight and subsequent late fee assessment. again, the consumer is left being charged with the full responsibility for unforeseen changes that were made to my account agreement without my consent. reasonable confusion should have been anticipated by chase and a fair grace period allowed suspending late fees until customers adjusted to this conversion.
I would like an investigation into this entire method of conniving and deceitful business practices on the part of chase.

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kingetter
Tarzana, US
Nov 29, 2011 2:59 am EST

I totally agree! Chase has terrible policies. This is a well written and pointed complaint. I love you mom. The best person I've ever had in this life. It's hard living everyday without you to call. I miss you, but I plan to make you proud this Sunday!

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Pietro7050
E Meadow, US
Jun 25, 2009 6:13 pm EDT

Chase is a dirty, vile, loan sharking operation. They did the same thing to me. Tell all of your friends and family not to do business with chase. If I find any class action cases against them I will let you know.

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JPMorgan Chase cancelle

I dont want to order mni creditrpt mntr svc in my statment paymeny bills. Please cancelle it. Closed mni creditrpt mntr. Thank you

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jerry cox
Chillicothe, US
Apr 24, 2009 7:09 pm EDT

my credit card interest rate was 6.9 for no reason chase raised my interest rate to 10.5

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MARGE CLARK
Prescott Valley, US
Aug 04, 2010 10:16 pm EDT
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WOULD YOU PREFER I CANCELL MY CARD?

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MARGE CLARK
Prescott Valley, US
Aug 04, 2010 10:14 pm EDT
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AM I NOT GOING TO GET AN ANSWER TONIGHT?/

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MARGE CLARK
Prescott Valley, US
Aug 04, 2010 10:10 pm EDT
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I just sent my complaint to you and have not rec. Am ans. About why i was not given the courtesy of your promise to pay fifty dollars after the purchase on my card that i just rec.
Two mo ago. Please give me a straight ans.

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JPMorgan Chase credit card apr gouging

My payment was due April 5th - we use online bill pay to pay our bills and the payment took longer in its processing than normal. They received the payment on April 7th. Was never late before and have not been late since. My once pleasant APR is now 29.99%. They were 'nice' enough to reverse the late fee but refuse to use any common sense or good judgment to retain a historically and present GOOD client that actually pays her bills and readjust the APR.

Went through two ANTI 'customer-service' agents who touted the company line well and finally got to their ANTI 'customer service' manager, Tristan, who soundly touted the same borg-like, "we-can't-actually-THINK-and-make-GOOD-business-decisions" line and then quite finally hung up on me. Mind you, I never used profanity or raised my voice to these people. I simply was presenting a strong argument they had no reasonable recourse for so they just had to hang up. Nice one CHASE. Will have that account paid off next month and will never, EVER, use CHASE again.

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car 1234
Escondido, US
Dec 04, 2009 9:24 pm EST

To the person that has Chase do their bill pay on line, The best thing to do is Cancel Chase bill pay. and pay the Companies direct on line I pay all my bills on line directly to those Companies, The payments are posted with in 3 days, I also go on line in a few days to make sure they were paid. I hope you like my idea,
Carol.

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Pebbles100
Anaheim, US
Dec 04, 2009 10:43 am EST

My biggest issue with Chase: they are incompetent when it comes to online bill pay. I have used on line bill pay in the past with WAMU & never did I have an issue. Since Chase took over WAMU, OMG, Chase in one month wrote out 4 checks using the wrong PAYEE name causing my payments to be late. The sad thing is, when you call your big companies advising them of CHASE's error, the company reply is, "you're not the first we have been getting alot of complaints about Chase". Yes, Chase is proud to admit it's their ERROR & apoligise for the mistakes calling it a "GLITCH in the SYSTEM". Wonder how may times they will use this reason?

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car 1234
Escondido, US
Dec 01, 2009 6:58 pm EST

I had a car loan with Chase at 5.90% which I got at the Dealer where I bought a new car, Every month the interest they deducted went up. I paid $320.00 interest for 9 month of the loan, I couldn, t convince Chase they were over charging me Interest on the loan, It was automaticly deducted each month, I got angry and changed the loan to a Credit Union, at 3.50& My loan is down more now after 6 months then it ever was with Chase, And the Interest charges go down a little easch month as the balance of my loan goes down, I have no re-course except I did copy out all the interest charges they charged me on the Internet right before I changed the loan, The dealer that sold me the car told me the Interest payment amount should go down as the loan goes lower, It didn, t.

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nancyconsumer
south bend, US
Dec 01, 2009 5:16 pm EST

I was told that after 6 months of no late payments my interest rate would return to a normal amount. I had been late with a payment. The card has no monthly balance. I called back and was told they are not lowering interest rates for ANYONE for ANY REASON. This was after being on hold 45 minutes and getting through to the 3rd person. I nicely asked for his supervisor and was refused. You can bet that I will no longer be using this card, that I have had for more than 20 years.

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marshalldvd
, US
Nov 03, 2009 10:33 am EST

My wife and I have 4 chase credit cards. They used to be WAMU cards that Chase had aquired. Back in May or June of 2009 we received letters of "Changes of terms and conditions" on these 4 cards. They stated that they were goingto raise the rates on the cards due to "market conditions". It stated that if we didnt want to accept the new interest rates we had to call them by a certain date and cancel the cards, if we didnt call then it would be assumed that we accepted the changes and would keep the lines of credit at the new higher rate. Well we wanted to keep the lines of credit, and didnt call, and accepted the new rate. The new rates came into affect shortly after, and then without notice chase sent us a letter saying that after consideration, they decided to close all 4 accounts with us due to high risk. So what they did was trick us into keeping the cards to get the higher rate out of us, and then close the accounts. FRAUD FRAUD FRAUD. Isthere anyone out there that can help us with this, I am sure we are not the only ones Chase is doing this to.

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CHASE=DEVIL
New York, US
Sep 02, 2009 2:52 pm EDT

This bank is the worst on earth. Not only did they close my previous WAMU account, they also totally screwed me on a late fee when my bank didn't process an automated payment on time. My APR went from 3.99% to 29.99%. I had never missed a payment or been late in the past. I called them with a representative from my bank and they were completely rude and refused to even talk rationally about what had happened.

Shame on Chase and shame on anyone who works there. How can you go to bed at night knowing that you're totally screwing people over ever single day. You are selling your souls to the devil. I am close to paying off my card and will never ever do business again with Chase.

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C A Hman
, US
Jul 09, 2009 9:32 am EDT

Get this: I have had an account with Chase for over 15 years. I carried a balance for 10 years with a fixed interest of 4.99%. I did not miss payments, and they earned interest every month from me. I did not post new charges to the card, which is a bad thing from their point of view. Anyway, I paid off the 5K+ balance in full last month but forgot about the residual interest of $18.13 due. By the time I realized I owed this, the payment was a few days late. They charged me a $15 late fee which they would not reverse claiming it to be a "valid charge, " so I cancelled my account. The irony of this whole woeful tale is that my credit score will DECREASE as a result of paying off this balance and closing the card, but after I got off the phone with Chase, I looked at my last statement to discover the real kicker: they had raised my APR to 59.40%--that's right, fifty-nine point four zero percent--is that even LEGAL?

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William J
Santa Ana, US
Jun 30, 2009 9:51 pm EDT

Chances are extremely good that it went into their pocket.

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RMatson
Los Angeles, US
Jun 30, 2009 9:12 pm EDT

Yes, they are ripoff artists. They "lost" about $700 of my money, and haven't yet told me where it went.

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William J
Santa Ana, US
Jun 30, 2009 8:57 pm EDT

Chase are ripoff artists. They are just waiting for any excuse to increase your APR to 29.9 percent. Don't do business with these guys!

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JPMorgan Chase - run away as fast as you can

Paid off my car loan on 05/31- even recoreded the call so I would have it if needed in court. Customer Service Agent told me numerous times as I made her repeat it what my payoff would be. Sent in that exact amount to the penny and now I get letters in the mail stating I owe morein "Other Fees Due". Chase Auto Finance corporate office number is:[protected]...

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JPMorgan Chase irresponsible fees

Chase has gotten my attention and my vote for a melt-down... As an
Arranged automatic payment did not go through (As I was paying off
The month's account balance)
And, without any notice to me of the failure of that payment, a $39
Returned payment fee, a $39 late fee, and a finance charge for the
Unpaid balance gets added. The only notice is the next statement. My
Vote was, as no remedy could be made in that matter, to cancel the
Card and assure chase that no payment would be made until the charges
Went into collection and I would make a "deal" on a settlement
Payment.
My credit score can take that "hit"... Probably chase can as well!

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todd7103
San Diego, US
Feb 23, 2010 9:40 pm EST

Thank you Chase for the $10, 000 credit card that I currently carry, is unfortunate that many people do not take credit card terms and conditions seriously, even though they may say they do, they really dont. I do, so I have auomatic payment with my credit card because terms and cond. say that I may be repriced if I miss one payment or if it gets there late. I understand that they are trying to protect themselves and un like the failling banks chase really takes loans seriously.If I didnt agree to the terms that are written behind my statement each month It would be safer to borrow from a relative or even a friend, not a bank. Yes! Credit cards are no joke.

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Tioee
, US
Sep 05, 2011 4:51 pm EDT

Chase credit card charged my account with $15 late fee and $1 interest on 7/5. But, our payment was not late, instead, Chase received the payment late. Chase system doesn't receive payments on holidays (7/5 Monday after 7/4 Independence Day), but the system does charge late fees on holidays. We called to try to resolve the issue, Both one executive and one superviser refused to reverse the fees. We believe it is extremely incorrect to charge us late fee on a holiday when it is Chase system that failed to receive our payment. And our entire buys (and payment) for the month was only $63.85, while the fees are $16 (i.e. fees are 25% of balance). This is very abusive. The bank's terrible behavior should be punished. Customers should be aware of this kind of terrible practise and should bank with a decent bank.

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gagrandma
, US
Aug 29, 2011 10:57 pm EDT

I had a Washington mural card for years. Then chase took over. So things are going pretty good, always paid more than the minimum amount. Well low and behold I was late one payment. My new card came in the mail and I tried to activate it. When I couldn't I called and was promptly told my account was closed because I was late the one time. Now I look at my statement where the interest has now jumped to 31.99%. Are they serious? Im trying to pay the crap off. So I call. Get some woman from India telling me that is the only rate they will give me. How are people spouse to

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Scam Breaker
Marysville, US
Jul 12, 2010 4:35 pm EDT
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I have three Chase credit cards. Two of them have a zero balance and I owe one about $7500. Today I got in the mail a letter from them stating they were cancelling one of my cards with zero balance for the standard BS reasons. I called them and they said my debt to credit ratio was really the reason. I said that ratio has been getting better for the last two years and therefore they were not really telling me the truth. I then spoke with the supervisor who asked for my income which I told her. She took a few minutess and came back apologizing for the delay and then told me not only was that card cancelled but the other zero balanced card. I told the ### that her apology was not accepted and we all know the cards were cancelled because of inactivity. I told her it was obvious that she was lying and she should be ashamed of herself. I also told her that I made up my mind a long time ago that if I got screwed by the card companies three times I was going to go with a debt relief company where I had the final say on the settlement and was not going to allow them anymore than 30 cents on the dollar. I told her she has just cost Chase $5000. I am from the old school which means I have always paid my debts on time and in full but at 60 years old, I have decided that the old school does not work anymore. With the millions of honest citizens suffering because of the financial perverts I feel my complaining is the least I can do. There are many many financial ###s that need to be prosecuted becausee of the pain they have caused. I say line them up and shoot them and our economy will rebound immediately.

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Trish Ormsby
Nampa, US
Jan 07, 2011 12:30 pm EST

I have had a chase account for 14 years with no problems. I have always paid my payments on time and never went over my limit, until recently. I missed a payment by 3 days and went over my limit once because of the interest they tacked on. I recieved a notice in december that they are going to raise my interest rate from 13% to 17%. When we called to talk to a representative about this we hit a road block. The guy on the end was rude and would not help at all. He just kept repeating himself about how it would not change the interest on what I already owed only on future purchases. I said, "I don't care, I will not use your services if I have an interest rate that high. My credit score is over 800 and I have no reason to pay a rediculous amount of interest. After a 30 minute conversation with this so called supervisor I got no where. I had to close my account. They did not care at all of my continued service with them over a 14 year period of time and would not take that into consideration at all. I asked to be called back by his supervisor and did not recieve a call back after 48 hours as promised. So as I promised I would do I am finding every sight I can possibly find to post about my experience with this poor service company that does not care if they keep there customers or not. Regardless of your credit score they will charge whatever they feel is necessary and will not budge to keep there customer happy. So if you are thinking about signing up with this company, think twice because if you are looking for a company with good customer service (which is important in this day and age) then you will not find it here. Trish Ormsby, Nampa, Id

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jim818
West Palm Beach, US
Jun 27, 2011 4:20 pm EDT

Chase bank took over my bank several years ago and the level of service has gone incredibly down hill. I have a Chase Freedom Card which for the last year or so I have used occasionally.
Last year I erred in leaving my interest free charge too long and incurred an interest charge. I paid the charge but complained about the calculation, after several message communications, rude replies from Chase I might add in which I questioned the calculations they have knocked me off the website because I noted that I was unable to calculate the average balance from the calculation that they sent me. The website gave a phone number to call which I did (they say there is a "Security Problem" after getting passed around numerous times and calling back on the fourth try I am told to take identification to a branch.
Several days later I did this and the girl then calls the same department which questions her about me and asks if I am a customer of the branch which she tells them no (I opened my accounts 20+ YEARS AGO at a branch bank office that does not exist anymore) then my drivers license, another credit card, and finally my social security card which I did not have on me. then whoever she had called declined to reinstate the account. Apparently he (or she) just kept asking until there was something I did not have in my pocket. The people in the branch are always nice and cannot do anything. Since the Chase purchase have closed 2 of my 3 checking accounts, 2 credit card which Chase bought and now a third that I will not use. Since I no longer have a checking account the branch is inconvenient and I have several other cards and have opened accounts at other banks, I discovered as an employee of a bank that you should never use just one. It is clear that questioning them will bring retribution. I questioned the calculation used to compute the interest I paid, since it was only $8 and I had paid it last February I was not very concerned but I feel they are consistently stealing from their customers and cut off any questions when found out.

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Belinda
, US
Mar 04, 2011 11:01 am EST

Chase Credit Card charged my account a one dollar interest fee. I know its only one dollar. However, my account was closed well over a year ago and I just made my last and final payment over a month ago. Now how can this bank charge me a "minimum one dollar interest fee" on a closed and zero balance account? My gripe is this. What if and I am certain there are, a million other unsuspecting people out there being frauded a this small amount. Thats a million dollars in the pockets for the CEO's. the rich keep getting richer while they steal from middle class working people. shame

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MrRich909
, US
Nov 30, 2009 12:11 am EST

So, all last week I was trying to pay my Chase Credit Card online, however, every day, the website was down for "Maintenance." I always pay online because if I send it in the mail it sometimes gets "lost" and when you pay over the phone, they charge a $15.oo fee. The payment was due on THANKSGIVING and because I was away, I could not pay on the phone because I did not have my banking information and the site was down again. This card used to be a CIrcuit City card and I would always pay at the store. I tried to pay this account at a CHASE bank and they told me I couldn't. I was finally able to make my payment when I returned home the following day. I called CHASE to see if the could waive my late fee as I explained my situation. The REP, in his fake customer service voice said there was nothing he could do, a line I expected. I then asked to speak to a SUPERVISOR and the REP said I could not. I asked again, and he said their was no SUPERVISOR there for me to speak with. I asked if there was one in the building, and he said no. I asked to speak to a manager then, and he said no one. I went back and forth with him for over ten minutes and not once would he put a SUPERVISOR on the line for me, saying that he could schedule a call back. I explained I Had to work later in the day and that I wanted to speak to a SUPERVISOR now and that I would wait. He continued to tell me no. I have never been so upset with any type of customer service. To tell me that there is a building full of employees and that there is no SUPERVISOR is outlandish, especially in a CALL CENTER environment. I know, because I have worked in a CALL CENTER. I know that there dozens of Supervisors in a building at one time. I paid off the card, however, I will no close the account because I do not want to hurt my credit score.

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kga642
, US
Sep 09, 2009 10:46 pm EDT

My Wamu credit card was absorbed by Chase and they immediately increased my interest rate to an ungodly 29.9% and reduced my credit line at the same time. After I paid off my account prior to the statement close, I assumed I would just leave it open and did not even pay attention to it any more. I did not expect to receive an addition finance charge for the few days that there was a balance before the payment was posted. When I realized there was a balance, it had become late by 2 business days they imposed a late fee. When I called to inquire and try to have at least the late fee waived I was told tough luck. They would not even let me speak to a manager and when I expressed my disgust all they could say is they were sorry I felt that way. I guess they are the big bully on the block and don’t care about taking everyone’s lunch money. I immediately closed the account and can’t wait to tell everyone I can that they are an oppressive origination.

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Brian Fisher
San Die, US
Jan 20, 2010 8:45 pm EST
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A $39 late fee is excessive. Period. Having seen this on my bill, I became livid. As the person who writes the bills, I am on top of due dates. However, that doesn't necessarily mean the check gets in the mail. Regardless, four days late.

As a customer who has historically paid his bills on time, and much more than the minimum, I thought I was a good customer. Doesn't matter. According to Mike at Customer Service, its a matter of corporate policy not to refund late fees. "You can talk to my manager, he has no authority (can't do it) to make that happen, either." Credit cards are commodities, it's the customer service that differentiates businesses. In Chase's case, I guess they prefer to be a commodity.

They have just lost my business. I also have a mortgage with Chase. I'm considering moving that business as well. My ire has now turned to disappointment.

Regards,

Brian Fisher

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JPMorgan Chase mz

Chase is horrible... They refuse to remove mip insurance an on fha loan that is well under the 78% necessary for it to be removed...
They say it's hud and hud says it's up to the mortgage company... Hence, chase... We got a letter from them today as an answer to why they refuse to remove the mip and there is no answer in it... This is our fourth attempt at this and we only get the run around... Then we were charged mip twice last month and we were told it would be worked out over 12 months... Come on! Who does business like that?

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JPMorgan Chase raising interest rate

I received a change in terms for my Chase credit card in the mail this week. I transferred a balance from another credit card because chase offered me a 4.9% rate on balance transfers until the transferred balance was paid off. Now they are telling me they are raising the interest rate to 11.9% plus prime or something like that on existing balances. That's a crock. I transferred that balance because of their 4.9% offer. How can they go back on that now. I've had this card for years and never been late on a single payment. I can opt out, but then they shut off my card. Ok, so be it. I'll just transfer the balance to another card, and I will also refinance my car that is currently financed through Chase. I do not want to do business with dishonest cheaters who have no loyatly to their customers

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Disappointed Texan
El Paso, US
Jul 06, 2009 1:55 am EDT

I tried to contact Chase regarding the raising of my minimum payment by 2.5 times the original sum, only to encounter the rudest person I have ever had the misfortune to try to deal with in my 65 years! She would not even let me get a word in edgewise, and indicated in an absolutely brutal fashion that there was no opt out; that bankruptcy was not the answer, but I could certainly do that if I felt it was an answer; yaddah, yaddah, yaddah. She wasn't even an American! Chase has encouraged it's own problem. I will struggle through and pay every penny, but I hope that their pompous ### personnel and CEO, etc. experience the same coldness when they are struggling to survive. It will be a cold day in hell before I ever do business with them, and I will encourage everyone I know to cancel their accounts before they are taken to the cleaners also.

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Truly upset
, US
Jun 24, 2009 6:30 pm EDT

My husband and I have a joint credit card with Chase, (was a WaMu Account) and we have had this account for many years with no problems. Never been late on a payment. Sometimes we pay off the balance and other times we have a balance for a few months, but never ever late! NOW that it's a Chase account we received a notice in the mail that our interest rates will be going up starting July 1st 2009. We called of course, and spoke to a customer service rep and they told us that there was nothing that they could do for us. NOTHING! END OF STORY! We will pay this card off by the end of this year and we will never ever bank with Chase! So, Chase can just go Belly Up for all we care. Very unhappy with the way we have been treated. Hope they get was they give, Nothing. People should not do business with Chase, take your banking else where, maybe a Credit Union anywhere but Chase if you're smart?

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Ex-employee
Bitmingham, US
Jun 16, 2009 4:09 pm EDT
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I was a victim of the same thing with this company...

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JPMorgan Chase $1000 loan payoff fee

Chase included in the payoff amount that they gave to the attorney handling my refinance a $1000 payoff fee though in my loan documents, only actual recording fees paid to 3rd parties are allowed to be charged. The attorney did not inform me of this prior to close and it was only upon reconciling my balances in quicken that I realized what had happened. Does anyone know if this is legal and how to fight it? Thanks-

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kdr1080
Fresno, US
Jun 11, 2009 8:49 pm EDT

I got the same thing, I was happily paying my refinance, when they hit me with another bill. First it was 2, 000, now it is 1, 000 something. Maybe if I don't pay it it will go down some more ;

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JPMorgan Chase harassment

chase called me and i am on a no call list i was called by chase and when i went to the bank to be taken off the list i was told a lie by Stan Wiejak. i was told i was taken of the list of calls to me and i got more calls continually . i had to go back to the bank and tell them again to take me off the list. and was finally told what to do to be taken off the list. this man Stan Wiejak lied to me when he told me i would be taken of the list and he threatend to remove me from banking at chase. he told me i would be taken out of my bank. that man is not for the people he is for himself. i have been in chase forever. i don't have a lot of money, i am a regular person and threatend by this man to lose my bank account. that is wrong. there are people that try and make a living and don't work at a bank. . to tell them they will be sent else where because they don't want these calls that are in question come to me? i am threatend to lose my bank account by a man that is a stuffed up person that shows his position in life as one that can control a person that works for a living. this man is a real jerk and stuffed up dodo head. maybe get in touch with him and tell him to not tell people that there bank accounts will be closed and they will be kicked out of the bank. thank you and GOD bless. burt

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TKulesza
Carteret, US
Mar 12, 2009 3:46 pm EDT

Chase is the lender for my school loans, well at 15% interest and clearly still a student, they have added
incomprehensible charges, harrassed be up to 20 times a day and ignored by "deferrment status as a medical student."

It should be illegal what they do to me. If this is what it take to become a doctor, so be it; I am persecuted by
Chase Phone Bullies. Don't use Chase Bank for anything!

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Jim, California
Tracy, US
Apr 27, 2010 2:23 pm EDT
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I am "Power of Attorney" for my mother. My mother suffered a stroke on October 5, 2009. She had been up to date on accounts until that time. On December 10, 2009, after receiving "Power of Attorney" and access to her checking account, I sent a letter to all of her creditors explaining what happened, and that she would not be able to make the full payments on her accounts, but, they would receive a minimum of $5.00 each month (which has been sent each month, and sometimes more, if she has the funds available). I explained that this was due to the substantial cost of my mother's medical costs due to the stroke. Furthermore, in that letter, I ask that all further communications be by mail due to the fact that, one, I don't reside with her, and, two, the stroke had left my mother with a speech impediment and she has difficulty thinking clearly. Furthermore, her doctor strongly advised against her becoming upset. All of her creditors complied with request, except Chase. Chase continued to call her even though, they had been asked not too. In December 2009, Chase Bank was given my phone number, and I again explained my mother's situation to Chase. The phone calls kept coming, and I continued to explain the same situation (didn't change) each time they called. In March 2010, I had finally had enough, as I grew tired of telling them the same thing over and over again (Couldn't understand why they seem not to understand the English language!). Again, I wrote Chase explaining that continued phone calls served no other purpose than to "Harass" my mother and/or me, since I had explained her situation many times, to many of their employees (Who claimed they would note her account). I even quoted the law regarding "Harassment" in that letter. I also informed them, in that letter, that I would no longer accept phone calls from them, and that further phone calls would be interpreted as "Harassment", and would result with a complaint filed with the FTC (Federal Trade Commission). The phone calls continued, so I DID file a complaint with the FTC. They still continue to call, although, I no longer answer calls from them. Today is 4/27/2010, and the time is currently 10:09 am PST. Between 8:00 am this morning, and 10:09 am, I have already received four (4) phone calls from Chase Bank [protected]). My phone logs all incoming calls. It appears to me, that Chase believes, not only, they are "Above the law", but at the same time, appears to be "thumbing their nose" at it, as well. Perhaps a fine of a few BILLION dollars might help them "wake-up"! DON'T BANK WITH CHASE! Oops!...there's another call from Chase...that's five (5) now!

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Frijolito
, US
Jan 25, 2011 12:52 pm EST

I'm glad I found this site. I have been getting 6 - 9 calls from Chase a day, alternating between [protected] and Private Caller. I have not been late for several months however, they continue to want to know when I'm making my payment. I began answering their calls in the last couple months or so and just today handled four of their calls alone. Everytime they kept trying to talk over me because I would not confirm the name they were giving. I also told the guy to give me his phone number so I can call him ten times a day to see how he liked it but he talked over me. I asked several times for them to stop calling me and that I considered these numerous calls as harassment but they did not care and would continue to talk. Until I blew it on the last call I answered and said "Holy Moly Mother of Mary." I have no idea why I said that it was random because I normally cuzz but it was merely out of frustation and random. It worked. the guy actually stopped talking and hung up on me. I have not gotten one call from them after that. Go figure. Try it see if it works for you..

**SuperMan**
**SuperMan**
Boiling Springs, US
May 11, 2013 5:33 pm EDT
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There is a reason it is called the root of all evil... these folks have been brain-washed by Satan to believe they are above all other living creatures, just because they hold and steal your money. Get away from this bank and join a small, local credit union. I have been part of the same credit union for 20 years - and, sure, they have their pit-falls as well - but overall, they treat you like a person and are much easier to deal with on a day to day basis. Take care and may God bless you, too.

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KingJames
Anchorage, US
Oct 26, 2011 6:17 pm EDT

Agreed Stew.

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bendoverandwhat?.com
Beaverton, US
Oct 22, 2011 11:14 pm EDT

I paid off my "chase" credit card on the 11th of October 2011 and closed the account. My credit card payment was due on the 15th of October. When I went in to pay off the credit card, I asked for the payoff amount (which was $300 more than I had expected, according to that months statement). I let it go because I may have used the card between the two payment due dates. On the 12th I checked my bank account on line to make sure it had been closed. It had been, but it also showed a credit of $18.52. I would not have known this if I had not checked my account on line. A week went by since I had paid off the credit card and I had not received a reimbursement of the $18.52, so I dropped by the bank to inquire about it. They told me they normally keep the credit in the event I owe more money. What the hell? I told them I expected a check for the $18.52 within a week. I received a check 5 days later with a note saying I still might have a balance. On the 22nd (today) of October I received another credit card statement showing that "chase" did not close my account until the 18th of October (7 days after I closed the account) and an interest charge of $37.00 was added on, on the 18th of October, 7 days after the account was closed. Talk about blatant thievery. This is exactly why I changed my banking to a credit union.

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Jim, California
Tracy, US
Apr 27, 2010 5:13 pm EDT
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I wrote the "cease and desist" letter, as, I was informed by Chase that's what I needed to do to stop the phone calls...Therefore, they must be subject to the law, or why else would they have asked for the letter?...Are they just playing "games", then?

Below is a copy of the State of California, Fair Debt Collection Practices Statues, Article 2.9:
(http://www.dca.ca.gov//publications/legal_guides/dc-2.shtml#article24)

Harassment or Abuse

It is a violation to harass or abuse a debtor or any person in order to cause payment of a debt. For example, a debtor may not vex, trouble or annoy the debtor or anyone continually or chronically, as by repeated telephone calls, in order to induce payment. The following specific rules apply:
1. Harassment or abuse by telephone. A collector may not make the following uses of the telephone to collect a consumer debt: (a) to cause the debtor's or anyone's telephone to ring, or to engage the debtor or any person in telephone conversation, repeatedly or continuously for the purpose of annoying the person called;134 (b) to call the debtor or anyone with a frequency that is unreasonable and that constitutes harassment;135 (c) to cause the debtor or anyone expenses for long-distance telephone charges, telegram fees, or charges for other similar communications, by concealing or misrepresenting the purpose of the call;136 or (d) to call the debtor or anyone without disclosing the caller's identity.137

2. Other forms of harassment. A collector may not engage in any conduct in connection with the collection of a debt whose natural effect is to harass, oppress, or abuse the debtor or any other person.138 ("Natural"; means how an ordinary person would ordinarily feel; the term "harass"; has no statutory definition, but probably includes rude, nasty or other un-civil or unreasonable behavior.) Conduct that is similar in purpose and effect to the conduct described at paragraph 1, but is accomplished by some means other than a telephone (for example, publication on the Internet or by e-mail), is probably unlawful.139

Action: If the debtor or someone in the debtor's household receives and is harassed by repeated telephone calls or by any other repeated acts by a collector or any of its employees, the debtor should make a written note of the facts, and then send the collector a letter notifying it of the misconduct. If the misconduct has serious consequences or is repeated, the debtor may register a complaint with the FTC.

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I see nothing in article 2.9 that distinguishes or lists what debt collectors have/have not to abide by this law, and was not able to find one anywhere else on their website. My mother is 82 and sole income is Social Security. I doubt, after suffering a stroke, that she much cares about her credit score, and I'm not a user on the account. She also owns no "real" property to put a lien on. Also, the credit card insurance IS making the payments on her account. Chase is calling in regard to the amount that is behind because of the time it took me to get power of attorney and access to her checking account. About two months. Anyway, my complaint was regarding the harassment, not the debt. As I stated above, the situation has been accurately explained to them many times, and furthermore, I've even provided a copy of her doctor's report to them, at their request...the same one that was provided to their credit card insurance company. So they know she's not trying to pull a "Fast One" on them, and they are aware she's never going to be "normal" again. I HAVE provided Chase with several copies of the POA, twice by mail (have delivery confirmation), and once by fax. Neither I or my mother has ever asked that Chase change the agreement. My point here is...Since they are aware of her situation and backed-up by her doctor, what other purpose can the phone calls serve, except to harass?

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SaltPixie
, FM
Apr 27, 2010 3:04 pm EDT
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First of my my most heart felt sympathies to you and your mother. I know it's not easy.

My take from your story is that you should seriously look into filing chapter 7 bankruptcy. I know seniors can get weird about it but there is no shame in filing bankruptcy. It's a legitimate business decision like any other.

My best wishes to you and your mother.

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khloee04
ft wayne, US
Apr 27, 2010 2:35 pm EDT

They can keep calling if no one answers. Also they do not have to accept your arrangment. It would be nice if they did but they legally do not have to. I will warn you though they can sue her and will probably win. That could result in her bank account being garnished. Be careful because assuming they can not do anything could cause you both much heartache. You dont want them filing a judgement against her and attaching a lein to her house or bank accounts which they can and probably will do

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min333
carlsbad, US
Jul 16, 2009 5:28 pm EDT

WE ARE DOING A DOCUMENTARY ABOUT ALL OF THE PEOPLE WHO HAVE HAD BAD EXPERIENCES WITH WAMU/CHASE BANK- IF YOU ARE INTERESTED IN BEING A PART OF IT
PLEASE CONTACT ME AT
minmoore33@gmail.com
thanks!

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JPMorgan Chase poor customer service and customer relations

in 2007 i was diagnosed with lung cancer throughout my treatment i thougt i would lose my home i was granted a forebearance by chase home finance. within six months i was put in foreclosure even though i had a forebearanc e agreement that was signed and documented. after dozens of unanswered calls from the mortgage company i filed a complaint with the comptrollers office and my forebearance agreement was put back into effect ( except for the finanacial fees of the foreclosure and the foreclosure on my credit) . Two months leading to the end of my forebearance agreement i started calling the mortgage company to set up the modification agreement and was told not to worry it would be done at the end of the forebearance. Well at the end of the forebearance i was given a bill for 20, 000 dollars and told there is no modification i do not qualify given the fact that i now owe my payment which is 20, 000 dollars and a foreclosure on my credit i could not make the payment and put back into foreclosure for the second time. After another complaint to the comptrollers office someone form the mortgage company called me and all the sudden i qualified for the modification agreement. (perfect) except now i owe another foreclosure fee and i have another foreclosure on my credit . All i want is to refinance my loan and get far away form chase which is by far the worst company i have ever dealt with but you can not get anyone on the line who can help and all they willl do is transfer you to someone who can not do anything . now i am at a point where i have to try to sue the mortgage company or contact someone who knows someone who can take care of problems like this

this letter is written with deep frustration

nicholas amanto (glendora new jersey)

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Ron Balawender
Brimfield, US
May 02, 2011 1:13 pm EDT

My name is Ron Balawenderand I have a problem concerning my home mortgage (loan number [protected]) with Chaser Home Finance. I've had more than six conversations with your Custmer Care personnel to correct the problem however; each time they state the problem has been corrected, my monthly statement does not reflect the correction. Also, my checks are always mailed 2-3 days before the due date. The following is a chronological list of events starting late 2010 in which the problem occurred:

1. Made the November 2010 payment of $552.48 check number 521.
2. Made the December 2010 patment of $522.48 ($30.00 error) check number 339.
3. Contacted Customer Care and explained my error and was told to include the $30.00 in the next payment and the error would be corrected.
4. Made the January 2011 payment of $580.10 which included the additional $30.00 check number 292. The check was mailed on [protected]).
5. North east Ohio had a snow storm at the end of January 2011 and apparently the check arrived 2 days after the [protected]) due date.
6. Contacted Customer care after receiving the February 2011 billing statement and told them I received a late charge of $27.62. I informed them of the snow storm and and stated I have no control over the US Postal Service and they said the late charges would be removed. Also on your billing statement it states that payments received 15 days after the due date would be subject to a late charge.
7. Made the February payment of $552.74 check 302
8. Each billing statement I've received January 2011 has been in error. First, the monthly payment has never been corrected and second the billing date and payment due date are wrong. For examople, I made my April 2011 payment as of [protected]) for $552.48 and on the same day I received another billing statementwith a statement date of [protected]) and a due date of [protected]). The bill amount was listed as $1160.20 with a late charge of $55.24.

In addition, I would like to make a comment regarding your Customer Care personnel. It appears they may not have the necessay tools the make the proper adjustments and may also reqiure additional training. I'm assuming your Customer Care personnel are managed in a call center enviroment.

Your attention to resolve my loan account problems is very much appreciated.

Sincerely,
Ron Balawender

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jiggnfly
Dorr, US
Jul 29, 2009 8:10 pm EDT

I am having the same problems - husband sick and only working parttime . Put me in foreclosure because of escrow on taxes- paid up to date and they are still holding me in foreclosure and wanting more information that has already been sent . I also recieved a letter that we were approved on the modification and then they changed it to a forebearance and want us to submit new w2s and Income tax proof.

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JPMorgan Chase rip me off of $750 application fee

I am also a victim of Chase Bank $750 Application fee. After telling me I am approved and after submitting all the papers and getting my money on my account, and after telling me too that I will sign all the papers on a specific date and get my cash out... Here is what they say:
I got decline by the underwriters why? No specific answer as I been calling them and they do not tell me the real truth.

I just got an email from the:
FDIC and they told me this:
The FDIC insures the deposits of JPMorgan Chase Bank, National Association. As a national bank, however, it is regulated by the Office of the Comptroller of the Currency (OCC). Since your complaint deals with the operation of the institution, rather than deposit insurance, you should contact that agency for assistance.
You can reach the OCC at the following address:
Office of the Comptroller of the Currency
Customer Assistance Unit
1301 McKinney, Suite 3450
Houston, Texas 77010
[protected]
Customer.[protected]@occ.treas.gov mailto:Customer.[protected]@occ.treas.gov
I hope this information is helpful.

COME ON EVERYONE WHO GOT RIP OFF BY JP MORGAN CHASE BANK, SEND ALL YOUR COMPLAINT AT OCC AND LET THEM HEAR US.

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VL0
, US
May 24, 2011 5:37 pm EDT

Be very careful with Chase, as they are still ripping people off. They have poor communication skills and their loan officers do not seem to have enough experience to hadle any loans. Just recently (2011) we were approved for a refinancing loan, just to be declined at the very last momment. The $395 that was said to pay for an appraisal, was later on to be for application fee? Ths loan officer never told us this application was going to have a fee, after the fact that we paid was it that they changed the reason for this "fee". how did it go from appraisal to application? then he tells us: "applications or appraisal its the same thing". No it is not because appraisal never showed up to one of the properties, therefore we should not have to pay for that. they took my money and ran. Changed the story over and over again and again. never did we get strainght answers.

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lovesdaisies
Los Angeles, US
Aug 18, 2010 12:34 pm EDT

I, too, was taken for $395 by Chase. They told me it was a "lock-in" fee. No lose. If we didn't go with the loan, we would get our money back. If we DID go with the loan, the money would be rolled into our closing costs. Well, we didn't go with the loan and just this morning were told that our money would NOT be refunded because our "loan was in the system 10 full days before canceling." We were never told that there was a deadline for cancellation. I paid the $395 with a credit card through Wells Fargo. I now have it in dispute with Wells Fargo hoping that I'll get my $395 back. Absolutely they are crooks! ALL of our personal accounts are with Chase (formerly Washington Mutual). Including mortgage, savings, retirement and checking. I'm pulling everything out. I don't want to give these people another PENNY of my money. Crooks! Crooks! Crooks!

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acool6401
, US
Jan 12, 2010 10:02 pm EST

I am in the midst of being ripped off right now. Similar story as the ones above.
I paid a $395 application fee. Locked a 4.87 30 year fix with 2 points . Turned in and signed all the paper work in a timley and responsible manner. About 30 days into the process, I was approved and was told we should be done in a few more weeks. 60 days went by and still no closing date. Then they gave me a free 30 day extension (probably out of guilt and shame that they were dragging their feet) however my rate was bumped up to 5.125 and an extra .125 of a point added on. An old bait and switch but I sam still willing to do the deal. Rate will expire in 4 days now and my mortgage officer tried to insuate that I did not want to do the deal and therefore am not entitled to a refund. Now that I made it clear that I do in emails... there is silence and no phone calls are being returned. They are waiting for the rate to expire because rates are even higher now than before. What a bunch of crooks!

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MissLine
Spartanburg, US
Dec 17, 2009 7:51 pm EST

My Mom experienced a denial of her loan application from JPMC even after a great credit report, a very nice appraisal, 10 years of early payments made to, new windows, put in new hot water heater, new hard wood floors, new stone wall decor framing yard, well kept yard, and a payment of $750 Application fee- non refundable. Very disappointing.

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JB81
Chattanooga, US
Aug 08, 2009 1:57 am EDT

We know where you are coming from as we have been waiting forever for Chase to say yay or nay on our mortgage loan. They took their good old time in underwriting then come back saying they needed a 2nd appraisal. Even though Chase was negligent with the 1st appraisal they said we had to pay for the 2nd one, which cost more than the first appraisal did.
We just found out today that the 2nd appraisal came back exactly the same as the 1st and wasn't even carried out in a full appraisal manner. Man, what a rip-off and a way for this bank to take more money from us for no good reason. We now have close to $1000.00 in appraisal fees to one bank and not a damn thing so far to show for it. I’m starting to believe this whole damn world has gone mad or something!

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JPMorgan Chase mortgage deceitful

I have a mortgage with Chase Bank, I feel that I have been mislead and misinformed. this is the problem I have just been divorced after three years of fighting my ex-spouse. I was force to paid my lawyer, maintain my house and my child that has a medical condition that must to be monitored carefully. I went to many workshops, HOPI and I also call Chase to let them know I am having problems keeping up with a $1700.00 mortgage and maintain everything else with one income when I am used to doing with two incomes. I was told "You are not in foreclosure, we can't do anything for you." Now, I was paying my mortgage and allowing my self to fall short on others bills . Oh! yea I am a chicago Public School Teacher. I make too much but not enough. I filled Bankrupcy and was told if I get a released form bankrupcy, pay at least one month behind mortgage, then my mortgage would be modified. This did not happen after I did as I was told. So, I asked for papers to modify my loan it was never sent to me. I went on the internet and pulled the modification papers my self sent in every thing asked, month later nothing still not done and they said they did not receive my papers when I know they did. Plus NACA sent a request for loan to be modified they did not response. I am able to pay my mortgage if it could be modified. I am trying to keep my home! Can you help me? Sincerely Ms. Angela Nash

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NACAAnswers5
Charlotte, US
Feb 05, 2010 7:37 am EST

Hello,

NACA is here to help resolve any issue that you are having. We apologize for the inconvenience of every matter that may or may not have taken place. Please feel free to email me or any of the other NACAAnswers correspondents on the forums. Email us your name and ID so that we can handle your file directly and answer and question that you may have.
latoyajones@naca.com
groseboro@naca.com
lwillhite@naca.com
mpernell@naca.com
ivespa@naca.com

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alfredj
Charlotte, US
Aug 18, 2009 12:45 pm EDT

I have 11 WAMU originated Chase mortgages on 10 rentals and my home. After divorce I fell into same situation of overdue property taxes causing escrow creation and Chase is ruining my credit by taking payments and applying to full escrow shortage sending mortgages past due. Plus raised Credit Card interest to 27% and cutting limit every payment to keep it maxed lowering credit score too.

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JPMorgan Chase overdraft fees

I was overdrawn in my checking account from JP Morgan Chase by 2 dollars. The negative balance was an overdraft fee. Because my car is in the shop for major repairs, I would pay that amount when my car was fixed. Today I looked at the checking account online. Because I have not made a deposit, the bank keeps adding $34 overdraft charges. I have not had any other activity with this bank.

I have never in my life heard of such insane practices. This is probably the worst bank I have ever banked with. DO NOT OPEN UP AN ACCOUNT WITH THIS BANK. Their customer service has been farmed out to the Fillipines. The only think this bank is interested in is your money. They will take as much of it as they can.

I signed on with WAMU. Not Chase. Chase commits legal extortion and is not a thing more than legal thieves. SHAME ON YOU, CHASE. Credit Union here I come.

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marjx
Hillsboro, US
Dec 28, 2009 10:40 pm EST

End accounts with this greedy entity! And complain!

I made it clear to the service robot that I was not interested in over-D at the begin of last year, and without notice, they deducted my other account with them, all I had.

If I had used this account card I would have been charged
even more OD charges.

I closed the account that was robbed.

They informed me that if they have to close existing account, (with OD's) I will be charged 30.00; and be sent to collection.

HELLO,

Thanks.

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Chasesucksalot
Cincinnati, US
Dec 24, 2009 6:24 pm EST

I am having the same issue with chase bank. I was charged over $250 in overdraft fees for a $1.63 purchase over my limit. They are a joke the way they won't take out transactions in the order received.

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tee27
New Orleans, US
Dec 21, 2009 1:41 pm EST

chase is very much so a rip off..chase charged me 600 dollars in over draft fees and i had the money to cover all of my transactions..yes it is very much so chase fault because it they would process the transaction in the order they was recived people would not have this problem..like some one said earlier, they set there customers up for failer so our money can go to ther execs for bonuses..it is a hurtful feeling to know they can do this to us legally..someone need to stop this..

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Chasgt05
Frisco, US
Oct 28, 2009 10:23 pm EDT

I totally agree I am disput with chase right now for 400 dollars and they are telling me they cant help me at all when the guy overseas told me how much money to put into my account and then it just snowballed because he gave me the wrong amount! SO MAD who can I contact to go higher up the phone conversation was recorded and all!

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tolivour
Houston, US
Oct 28, 2009 3:29 pm EDT

I agree not true...My account was comprimised and Chase informed me to close the account and open another in which I did. Well there were things being presented towards the closed account so Chase opened the closed account (which had no money) and started charging nsf fees...When I asked about that they stated if something is presented towards a closed account it will open the account what the %^&*. Why did I need to close the account. Why not send whatever is presented back as "account closed" My account ended up being overdrawn $400 and they took the money out of my other account to pay off all those fees. So if someone knows of anything that can be done please let me know.

msbrwn_queenbee@yahoo.com

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shawnee2
, US
Oct 17, 2009 6:02 pm EDT

I am so pissed off, I also receive a $125.00 in over draft fee, I filed a complaint with the BBB...per the CSR at Chase it's Chase's policy to pay the highest dollar amount first ...Jay am ready to band together in suing Chase.

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Jaybiz
New York, US
Oct 01, 2009 7:28 pm EDT

I have also received over $350 dollars worth of overdraft charges in 6 days. I have been mislead, lied to and threatened. I am currently contacting a lawyer and beginning the process of suing Chase and it's lying representatives. If you ready want to band together then let's do it! We can exchange information and file a joint lawsuit. I will not give up until my money is refunded in full.

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sietzsounds
Staten Island, US
Sep 23, 2009 8:38 am EDT

The original posted is 100% correct... I was charged $560 in overdraft fees within one week from Chase, which started from a $1.12 debit, and snowballed from there... I was able to get almost half of that reversed, and I will continue to fight it. I think we all need to start banning together.

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Close Your Chase Account
Portland, US
Sep 16, 2009 6:14 pm EDT

I should also mention that I was WAMU customer that became a Chase customer by default. WAMU did not do this!

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Close Your Chase Account
Portland, US
Sep 16, 2009 6:13 pm EDT

Not necessarily true. I did not overdraw my account at Chase and I still received charges. Upon further investigation, I learned that they process transactions in a way that set up their own customers for failure.

More info here:
http://www.myspace.com/closeyourchaseaccount

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JPMorgan Chase the froze my account

I had a check deposited on my Bank Account in Chase for over $17000,
Next day I withdrew several thousands after my funds were cleared and
went I went online to check my account balances later the same day, the next thing I see is the pending notice from my bank and negative balance of -$3000.
The operator couldn't explain me what happened and I am staying with no funds available for the whole weekend.
Chase is being very bad all the time but this is outrages!

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blahlbhal
, US
May 31, 2009 1:37 am EDT

oh and even if they believe that you got scammed too (which they probably will, this is a common scam), you will still be the one who is responsible for paying them back the $3000. The originator of the check will never be found and neither will that 3k you gave him.

B
B
blahlbhal
, US
May 31, 2009 1:35 am EDT

I hope you have $3000 to give them on Monday, because if you don't, they are going to be calling the police to pay you a visit.

JPMorgan Chase In-depth Review

Overview: JPMorgan Chase is a leading financial institution in the industry, known for its extensive range of services and products. With a strong presence in banking, investments, and credit cards, JPMorgan Chase caters to the diverse needs of individuals and businesses.

Financial Stability: JPMorgan Chase exhibits remarkable financial stability and performance. The company consistently generates substantial revenue and maintains a strong profitability ratio. Its consistent growth over the years reflects its ability to navigate the market successfully.

Customer Service: JPMorgan Chase's customer service is commendable, with a focus on quality and responsiveness. The company offers multiple customer support channels, including phone, email, and online chat, ensuring that customers can easily reach out for assistance. Customer satisfaction ratings and feedback indicate a positive experience overall.

Product Offerings: JPMorgan Chase provides an extensive range of products and services, catering to various banking, investment, and credit card needs. Their offerings are diverse, feature-rich, and provide numerous benefits to customers. In comparison to competitors, JPMorgan Chase stands out for its product diversity and innovation.

Online Banking Experience: JPMorgan Chase's online banking platform offers a user-friendly interface and seamless functionality. It is easy to navigate, ensuring a hassle-free experience for customers. The platform provides essential features such as bill payment, fund transfers, and account management, enhancing convenience.

Mobile Banking Experience: JPMorgan Chase's mobile banking app is well-designed, offering a smooth user experience and excellent performance. The app includes features like mobile check deposit, account alerts, and budgeting tools, making banking on the go convenient and efficient.

Fees and Charges: JPMorgan Chase's fees and charges are competitive within the industry. The company ensures transparency and clarity in fee disclosures, enabling customers to make informed decisions. A comparison with competitors reveals that JPMorgan Chase maintains reasonable pricing for its products and services.

Security: JPMorgan Chase prioritizes the security of customer information and transactions. The company employs robust encryption protocols, authentication methods, and fraud prevention measures to safeguard customer data. In the event of security breaches or incidents, JPMorgan Chase demonstrates a prompt and effective response.

Accessibility and Inclusivity: JPMorgan Chase is committed to providing accessible banking services for individuals with disabilities. The company offers accommodations for customers with visual impairments, hearing impairments, and mobility limitations. Additionally, multilingual support and resources cater to diverse customer needs.

Corporate Social Responsibility: JPMorgan Chase demonstrates a strong commitment to social and environmental responsibility. The company actively engages in sustainability initiatives, community development projects, and philanthropy. Ethical practices and robust corporate governance further enhance its reputation.

Overall Rating: Based on the comprehensive review, JPMorgan Chase receives a high overall rating. The company's financial stability, extensive product offerings, excellent customer service, and commitment to security and accessibility contribute to its positive evaluation. Potential customers can confidently choose JPMorgan Chase for their financial needs, considering its strengths in these areas.

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JPMorgan Chase contacts

Phone numbers

1877 242 7372 +1 (713) 262-3300 More phone numbers

Website

www.chase.com

Most discussed JPMorgan Chase complaints

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