Complaint Rating:

Company information:
Chase Bank
Tennessee
United States

I used a promotional rate check for a locked in interest rate of 4.99% good until your balance was paid off. I got my January statement and there is an additional $10 for finance charges billed to me and my minimum due has tripled from the month before. I called Chase and questioned the charge and difference in min. due. They said I was sent a letter in Nov, 2008, which stated I have two choices. Either pay 5% of my balance plus a $10 a month service fee or convert my account to a 7.99% interest rate and they will change my minimum due back to 2% of my balance. This is not right! They are the ones who set up the terms and now because 'Times are Bad' (their words on the phone) this is what they are doing to customers who have always paid on time. I was told they just weren't making any money off of me at the promotional rate they set and I have no choice. I will either transfer to another or just get paid off quickly and I WILL NEVER DO BUSINESS WITH CHASE BANK AGAIN!!! If they do this to those of us who are good customers, what do they do to the ones who don't pay - oh, I bet we're paying for them.

Very unhappy!!