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Circuit City review: chase/ circuit city 76

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11:02 am EDT
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We been paying our card for years and never sent a late payment. Recently we started remodeling our home and for some reason last month we had a few bills that we never received. One of them was our Chase/ Circuit City Statement. Today, I received a statement and to my surprise, I had a friendly reminder with a $39 late fee. My husband decided to give them call, since we are always buying from Circuit City and always maintain a balance, but never sent a late payment before.
He could not believe how rude and disrespectuful their customer service was. He was told they couldn't wave the fee. They simply did not care... My husband decided to payoff the balance and closed the account. Please do not be a victim! Do not apply or accept Chase Cards. ...

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The complaint has been investigated and resolved to the customer’s satisfaction.

76 comments
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Jane
Fayetteville, US
Nov 30, 2008 2:58 am EST

I applied for this credit card thinking that it would be like other credit cards but it is not. It like a loan shark! No kidding. I strongly advise that no one apply this card. Should you obtain this card you will have to pay off through another source because of their interest rate charges. My interest rate is 82+%. Who ever heard of such a thing. No wonder this company is in bankruptcy. I plan to report this problem to the Attoney General of NC. This is the state that I live in. I can't accpet a company behaving in this manner. It is simply too out of bounds ethically. Their prctice is a crime. hope that they are charged with this in a court. I realize that it likely will not happen. I

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Frencis
, US
Aug 08, 2016 4:58 am EDT

Did everyone know or am I that naive to think that if a companies name is on a store then it should be that store. I found out totally the hard way just how bad Circuit City not only lies about it's "Going Out of Business" stores, but it also letting the so called liquidators do the age old and I thought illegal, Mark Up to Mark Down!

I went to Circuit City Saturday and was looking for a new receiver. Since Circuit City was having their "Going Out of Business" sale, we thought that would be a good place to start. Why didn't I just pass it up!

They didn't have a receiver out that would work with our surround sound, but did have a couple in boxes. I ask about opening then and the salesman said no. I again should have listened to my brain and walked away, but no I ask the question, does this work as surround sound and support and center speaker. He said yes and since the receiver was 30% off, I bought it.

Got it home, opened the box, thought hmmm, where is the center speaker. After everything was hooked up, it was definite; this was not the system I was told it was. I was LIED to by a store is supposedly Circuit City.

I called their so called customer service and tried to talk to a robot imitating some type of slaughter of the English language constantly saying, "I'm sorry for your trouble" I hate that phrase! None of the people I spoke with was sorry, they just kept telling me oh well, Circuit City doesn't own the "Going Out of Business" stores, a liquidator does and they have nothing to do with them.

Another thing I was naive enough to believe is they didn't do the Mark up to Mark down thing. The price I paid even on sale is higher than any place else by a few dollars. So WATCH out and do your homework.

My only consolation I think is to hope no one buys from this unscrupulous company and they finally go totally bankrupt.

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jess poy
,
Aug 08, 2016 4:58 am EDT

I called the circuit city on west bell road phoenix on sept 24th to inquire about the itouch. Was told they would have them on the 28th. I called the night of the 27th. Was told first come first serve. They didn't know how many they would have. I was the first person in the store on the 28th. I had cash in my hand, $500 to buy one. When I got up to the counter they had only ONE!

But they sold it to the guy three people behind me whom they promised it to the night before, despite the fact I was told first come first serve. He paid for it with a credit card. I had cash and was there first. Never will I ever shop at circuitcity again. In fact I was going to buy a new home computer there. But instead I went elsewhere. READ THIS CIRCUITCITY. I'm the consumer!

I'm the one that pays your saleries.

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Donna Stiles
,
Aug 08, 2016 4:58 am EDT

On February 26, 2006 we purchased a 50 in Plasma TV, Model No. LG 50PX1D for $3,299.95 along with a $549.00 Service Protection Plan and a $403.99 specific TV Mount. On Friday, May 12, the TV lost its picture quality and the screen displayed large black spots. We called Circuit City's Service Department to set up an appointment.

On June 6th, The technician arrived and stated that he needed t0 order a digital board for the TV. Two weeks pass and I call the technician. He states that the part is on national backorder. Another two weeks pass and he avoid s my call. I call the store manager at Circuit City to see if he can help. No one returns my call. I decide to call LG the TV manufacturer and they inform me that Circuit City's technician and his service company are not authorized to work on the TV. LG will not sell him the parts.

I inform Circuit City about this with no resolution. The BBB was contacted and we were issued an exchange on July 31, 2006. We returned the TV for an exchange and find that the exchange is $500.00 less than what we paid for the TV that lasted two months. We were also informed that they were not authorized to return our service agreement payment of $549.99, even though the store manager stated that they still did not have an authorized service dealer. I contacted every person I could in Circuit City without anyone calling me back or returning my letters.

I finally contacted the Maryland State Attorney General's Office of Consumer Affairs and they also have been awaiting a call from Circuit City.

It's now April 2007, and we still do not have a TV after numerous attempts to resolve this. This is a breach of contract. We are now in the process of filing in Small Claims Court.

Buyer Beware.

Valerie
Valerie
, US
Aug 08, 2016 4:58 am EDT

I went online to buy a computer with an advertised instant savings coupon of $200.00. I was told by the salesperson this model was out of stock and not available for shipping but it was in another store in another state if I wanted to pick it up. She said she would e-mail me when it was available again for shipping. The next morning, I went online and found the very same computer, not only available for shipping, but in a store about 30 minutes from my house. The instant savings coupon was no longer available. When I called Circuit City to ask about the coupon, they switched me to several people and hung up on me several times. I finally gave up. An hour later I logged into my e-mail account and there it was. An e-mail notification from Circuit City notifying me the item was now available for shipping at the inflated price. I didn't think Circuit City practiced this 'bait & switch' fraud. What happened I think is the company offered this product at a savings but only supplied the stores with a few of them knowing they would sell out quick. Then, when people came into the store, they would offer them a like product at a higher price.

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Irene Sestak
,
Aug 08, 2016 4:58 am EDT

Question - Do I need to get a digital converter for my Polaroid 32" HD Widescreen LCD TV (3211-TLXB) which
I purchased from Circuit City about a year ago?

Valerie
Valerie
, US
Aug 08, 2016 4:58 am EDT

I purchased a HP notebook computer for ~$990 and a Circuit City Advantage Protection Plan (4 yrs.) for ~$395. The plan would take care of the repair of the laptop and replace it if they were unable to repair it. Buying the notebook and protection plan was a BIG mistake.

The laptop has worked fine for a good year until July 2008, the laptop display and drivers stopped functioning. I called Circuit City Advantage and they sent a prepaid box to me so I could send my laptop to them for repair. I sent it out on July 11, 2008. They said they could get the laptop repaired within 10 business days and if it reached 30 days, they would replace the laptop.

I received my laptop on August 10, 2008. You would think I would be fortunate to see my laptop back after a month of waiting. WRONG! My laptop still had the same exact problems the day I sent it out and on the case report they claimed to have replaced the hard drive, cleared and replaced the motherboard, and diagnostic test passed. If they did all that, why would the laptop NOT work?!?! If the laptop was not completely fixed, why would they send the same non functional laptop back to me?!?! VERY disappointing.

I called Circuit City Advantage within minutes from receiving my non functional laptop. I reminded them that they would replace my laptop if it was unable to be repaired the first time around. Going against their contract policy, they said they could not completely replace it unless they tried to repair it for the second time. Does not make any sense right? Definitely trying to delay the process is what I see. I decided to give them one more chance. It was definitely a mistake to even trust them again so my fault on this decision. So once again they sent me a prepaid box and I sent it out the very next day, August 11, 2008.

I called Circuit City Advantage to check on the status of my request. It has been past the 10 business days but they promised the laptop will be completely repaired by August 25, 2008 because that hp model have been causing problems. Once again they would not keep their word because now they changed their due date to September 9, 2008. I asked what the reason was for this unnecessary delay and I was told that Circuit City sent it to HP for repair due to some voluntary recall for that particular model. Weird how I was completely uninformed of this action and there was no way for me to check on the protection plan website where my laptop was located.

Finally reached September 11, 2008. It has been 30 days for this cycle and it was time for them to replace the laptop wherever it was located. So I called in Circuit City and they told me that they could not replace it right now because it was being held at HP and that I should call them so HP could take care of it. I make a call to HP and they tell me that they could not replace the laptop because I am under the Circuit City protection plan. I waited out a couple days to see if my laptop would come back in anytime.

September 16, 2008. I called Circuit City and finally got them to provide a replacement laptop. They said they processed the request and would call me back within 7-10 business days once they found a replacement with similar or great specs to confirm the process with me. September 26, 2008. It was the 7th business day and I still have not heard anything from them, which was not surprising at all so I called to see what was going on. The guy looks at my case and tells me that no one has even touched my case to process my request since the day I called on the 16th. VERY UNRELIABLE because this shows that if I did not call them on the 26th they would not have ever touched on my case. Eventually the guy processed my request and got everything taken care of but now I wait for my replacement laptop to come in within 5 business days or so. Can I wait ANY longer? Can I even TRUST them to send my laptop on time? DEFINITELY NOT.

This process which should have only taken 1 month to complete, took 3 whole months! Whether I get my replacement laptop on time or not, I will NEVER purchase anything from Circuit City ever again. I advise you to READ the contract policy on any purchases for warranty and such because what the salesman tells you is not what it really is.

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Sheri Sanders
,
Aug 08, 2016 4:58 am EDT

I purchased a 27" Toshiba combo VCR & DVD player on 6/2/07 with the Protection Plan. The picture would start out very dark and then 30 minutes later it would be clear. The started happening in around the end of December. I thought the it may get better but it got worst. I placed a service call on February 5, 2008. Circuit City said that the third party, Jim's TV will contact me to pick up the TV for repair. Jim's TV called me February 9, 2008 and said they would pick up the TV on February 15th. Feb. 15th no one show up. The next day I called they had missed placed my paperwork. They asked me to description the problem with my TV. I told them that it was very dark when it first come on and stay like that for about a hour. Jim's TV told me that the picture tube was going bad. It would be no need to pick up the TV at this time because they would have to contact Toshiba to see if they was going the replace the part or replace the tv. I had to continually call Jim's TV to get a up date status. I alway said the same thing "Waiting on Toshiba to response". It's now April 10, 2008 and the tv is still in my house, break. I contacted Circuit City Consumer Relation Dept. They contacted Jim's TV to finally but a end to this madness. My problem know is they waited so long to get the TV repaired or replace the credit that they give me for replace the TV Circuit City don't have anything comfortable to what I had purchased. I don't want a store credit and I didn't want a gift card. I want my money back so that I can purchase the same type tv that I need for the amount of space in my room from another store. I would have to added an extra $200 to $400 to it something some what close to what I originally had. The screen size would be smaller and it would only have a dvd player. This is not what I need. It has been a nightmare. The customer service from Jim's TV was very very horrible and Circuit City service wasn't must better. I won't be purchasing anything else from Circuit City. I will go across the street to Best Buy.

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jkennedy
Bethlehem, US
Aug 08, 2016 4:58 am EDT

I was trying to find prices on TV"s I got everything but. If they can't manage their website, no wonder they are going out of business

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Harry Mong III
,
Aug 08, 2016 4:58 am EDT

My boss went to the Circuit City in Lancaster, PA and was treated very poorly. She was in the store for 20 minutes and no one helped her. When she asked for service, the associates directed her to other associates. When she finally got frustrated she went to customer service and was directed to a manager. The manager on duty said to her that she would just have to wait because of it being unusually busy.

I don't think that was a proper response. As a manager they should have helped my boss. She was ready to spend $3000 on computers. They lost out!

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Mary Rose
Centennial, US
Aug 08, 2016 4:58 am EDT

On May 23, 2008, I contacted Circuit City/Chase to let them know that I was going to have my debt and payments made through a Consumer Credit Agency. I had always made huge payments on my account due to the 0% interest on the Television that I had purchased, and the payment due date on that is Feb. 09. Chase would be receiving a proposal with a payment on or about the middle of June. I advised them that the due date would need to be adjusted. This is what I was advised to tell all my creditors. After a late fee on my statement for June, I called Chase. They referred me to other departments and after 45 minutes, they said that there would be no problem. I was advised by my Credit agency that all the other companies had accepted the proposals except Chase. I pursued this in July, and again I was transferred to many departments and agents. I also received a late fee of $39. But, my credit agency said this would take about 3 months for the creditors to get everything adjusted. By Sept. I was getting pretty mad at Chase for not adjusting the due date and still charging me the late fees. I contacted them yet again, and after much shuffling, they told me that they NEVER RECEIVED THE PROPOSAL IN JUNE THAT ALL THE OTHER CREDITORS HAD RECEIVED AND ACCEPTED. They wanted a faxed copy of the proposal, an explanation letter, etc. This was provided. The proposal was accepted within a few days.
Meanwhile. The deferred interest that was accruing (not only since JUNE when the proposal was sent) and is not due until Feb 09 was put on my new statement. I owe $1439, the interest slapped on my statement was at 407.26% and amounted to $1049!. And they charged me 6% interest on top of it, and a late fee again of $39.
Now, I am screwed. I have to see if I can contact Chase again and get this sorted out. The consumer agency has not heard of anything like this. If I had been paying the larger payment for the 3 months they sat on the proposal, then the 0% interest amount would be on track and paid off on time. I don't know if I can get the additional money to get this paid off even if they take off the 407.26% interest and late fees.
Is this legal?

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davekkn89
Appleton, US
Aug 08, 2016 4:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

In 2008, I bought a 47" LG LCD HDTV from Circuit City for $1599.99.being a student not having the cash, I was lead to believer in the extended repair or replace warranties that everything was covered, the cashier individual, so I bought the 3 year Circuit City Advantage Protection plan for around $300.00. I felt like a repair or replace guarantee was a good investment because I aren't rich and wanted to make sure I had a back up should something were to happen to my new investment in the first 3 years of ownership.

Fast forward to December 2009, and I start having problems with my TV. I would turn it on but a black screen would appear, with no picture and the sound would barely come up. It was ironic, since the week it started acting up, our store in town shutdown.

Well, I called up the Advantage line to get my repair claim started, and also clarifying with the woman that I would have the T.V. replaced in a timely manner if it couldn't be fixed and that it was going to be fixed in a timely manner and she said oh, yes, absolutely, we'll have your TV. taken care of in about a week. I called them right before Christmas for an update on when they will send a technician, so the soonest they could get the repair guy, of course due to the holidays was Dec. 31st, which wasn't a problems since I was going to be out of town.

On Dec. 31st the repair guy shows up during the allotted window they said they'd be there to look at the T.V. He informs me after watching the behavior of the television, that it was the TV screen issue damaged going out and that they were going to have to take it and replace the whole TV, and so since I still had some functionality to my T.V. (Only one I own) he would leave it and come pick it up once he found out if he was going to be able to get it replace. He also informed me, that the company will debate me of the TV being physical damage and rarely were they able to get me a replacement base on my warranty, so then, most likely not to expect the T.V. to be replaced.

so then they instructed the TV repair man not to picked up the TV till they have a full sense of what is wrong with the TV and that they were going to call me right back and let me know about the replacement or getting the TV fix. They Never given me a call nor send the repairman back to talk to me.

So on January 8th, I call the repair shop to find out the status of the TV, and I am informed by the repair shop that they were not going to replace or even fix my TV, they explain to me that it would be way expensive to fix my TV than giving me a new one and seeing that they are not going to want to replace or help with that matter, there were nothing more the repair shop could do for me.
Now at this time hearing that news, I'm not happy at all, he tells me that he will call me back later that day with an update. Well, later that day he calls up with a correction, (Just like the guy who picked up the TV. originally told us) the part is unavailable, and there is no compatible aftermarket part available that would work with and that they have notified the Circuit City warranty people.

So I call Circuit City Advantage and I'm informed that they can't authorize a replacement, and they direct me to Consumer Relations. Well the first girl I talk to says, that she cannot Authorize a replacement until they first refer it to their "TECHNICAL" department because they have to try and get the part first for the repair company. Then ask, "Well, how on earth do you think that you can get the part if the repair company can’t get the part? Just replace my TV . and be done with it! It's been 2 weeks since the T.V. quit working properly, and I want a functioning T.V.! She tells me there is nothing she can do until their technical department looks into it and to call back the next day.

So I call back the next day and I get this jerk of a guy who answers and I give all my information AGAIN to him and explain what is going on. He proceeds to tell me that they are going to proceed with the repair and that they were going to obtain the part and that they were not going to issue a replacement.

I told the guy that this was our only T.V., I spent $1599 plus tx on it, and that I could get a bigger, better T.V. for less today, and what on earth was the problem with replacing it since they cost less today. I told the guy, absolutely not, I want my T.V.. He said he was not going to authorize the replacement.

I then demanded to speak to his supervisor, he coldly says, "I am the supervisor, there is no one higher than me to speak to." I said, you have to have a boss, you aren't the owner of the company, and he again repeats the same line! (I later found online, someone else who had issues with this plan, got fed the same line I did!) I hang up the phone infuriated, that was on Wednesday, January 9th.

So in need to solve this issue with a store, after our local store closed down due to ### marketing of Circuit city greed and lies that the economy forced them to down grade they ### online and now they processing their crap online and selling people lies and false ### warranties. I drove to Milwaukee and Madison in search of a store that probably still open and operating; I finally manage to find one and explain the situation to him and wanted some form of action to take place on my expense of 1599 plus tax.

The supervisor says he "understands" my frustration but he has to have a claim number from the warranty people to replace it with the T.V. the warranty people pick out. That really got me, and I said, wait what, you mean they are going to tell me what T.V. to get, No, I want a T.V. that cost the same price that we paid 2 years ago, that's equal value! He said, well he can't do anything because he needs the claim number, by this point, I'm getting louder and louder and saying that this has turned out to be the largest rip-off, and the biggest hassle, and he kept say, you'll have to call them, and this takes time.

By that point I'm so angry, I tell him that we will NEVER buy anything from their company ever again, and that I were going to get online and post this experience everywhere we could and tell everyone about what a scam and HASSLE, this NO HASSLE warranty turned out to be. Then as I was walking away, there was an older couple look at a T.V. and I loudly said to them, "Don't let them talk you into their Advantage Protection Plan on a T.V. if you buy one here, it's a rip-off and here now a month without a working T.V. and I still haven't gotten this resolved!" The older gentleman's eyes got really wide and said, "Are you serious?" And I said "Yes!" and stormed out of the storm.

So when I called them [censored]es back about my warranty no hassles and no problems all fix and all damage will be taking care of etc. I wanted my return back for my warranty and told them if no one was willing to solve this issue I would be force into getting a lawyer. On the phone the only thing that ### did for me was laugh at me cause she think there’s nothing I can do about this issue and I want my $1599 plus tax value on a replacement at Circuit City and I WILL NEVER BUY FROM THEM AGAIN.
THEIR EXTENDED WARRANTY IS A BIG FRAUD AND SCAM!

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Bdublewe
Garner, US
Aug 08, 2016 4:57 am EDT

Bw writes. .
I did a google search about the chase card (Circuit city) practices and found out that this incident is not uncommon. Of course i was unaware of the financial difficulty of circuit city, so taking advantage of what i considered a good sale, i bought some equipment. The next month i learned via the business periodicals that cc was going under. All payments were to be directed to chase card services. Not a problem. After receiving my next statement, i noticed finance charges. I'm not late and am giving well over the minimum for interest free purchases, so i called to rectify the mistake. First of all, the name given by customer service is a pseudonym. The rep (Dr jekyll) llinformed me that the last purchase didn't fall under the interest free policy and to retain my interest free status, i would have to pay the few hundred dollars of my last purchase, sorry for the inconvenience. I paid as instructed. The following month's statement had a finance charge also. Another phone call to chase card services, connects me to mr hyde. He informed me quite rudely that dr jekyll didn't know what he was talking about and i am now faced with $1200 of finance charges. If i had any thoughts of transferring my 4 accounts to chase bank, that under paid low self esteem gnome blew it for them. All i want from them is my unscrupulously gotten finance charges paid back to me.

Valerie
Valerie
, US
Aug 08, 2016 4:57 am EDT

I am having similar problems with my 'laptop' as other purchasers. When my family purchased a 'top of the line' Toshiba laptop a few years ago, it was done under the impression that when we purchased the full 'City Advantage' package, that if anything went wrong that could not be repaired, we would receive full replacement value at the 'original cost'. They have been doing everything they can to avoid the 'full replacement value'.

We took it into the store on 7/7/08. They immediately remarked that we were not to do this. They proceeded to explain that we were to 'call' the number on the plan and a suitable shipping carton would be sent to us to ship the laptop to the repair center directly. At the time of purchase when we inquired about that item, we were told it was for 'our' convenience so that we would not need to make the extra trip to the store. Since I am quite familiar with the 'U.P.S.' freight claims procedure, I was not willing to take the risk on 'damage or loss in transit', I felt that it should be 'Circuit City's' risk since I did purchase the 'City Advantage' plan to protect the product and it didn't mention anything about the possibility of 'loss or damage in transit'.

They responded that it would take longer for them to ship the unit. I was fine with that after all I wanted the laptop back in 'one piece'. They gave me a receipt that it would be back in 10 days. After waiting for a full 25 days, I called the store to find out what the progress was. After being run through the phone system without success several times I did get in touch with who I was told was the 'service department manager'. Several hours later, he returned my call to tell me that it had been there for the past 4 days and was informed that there was 'nothing wrong with it'. Of course the problems I was having with it were not resolved. In other words, it had not been repaired.

At that point, the 'service manager' proceeded to offer me a 'replacement unit of the same capabilities' which was quite a bit cheaper than the original unit purchased, not the same 'cash value'. Of course I immediately questioned this due to the type of 'replacement value' plan I purchased.

After getting 'burned' on electronic purchases I had made in the past, I knew better. The 'extended warranty' plans I purchase are always for the 'entire vaue' of what I purchase and not of a 'depreciated' nature. I have had to collect on a few items in the past years with no problems. After all, I wasn't buying 'tires' now was I.

For a matter of fact, last year I had a $3, 000.00 40' HD television replaced due to a 'non-fixable' problem. of I ended up replacing it with a $2, 700.00 unit with a $300.00 store credit that I used since there wasn't any other 'set' at the same value. This was done in the same Circuit City store we bought the laptop in.

I was under the impression that this type of action was illegal in the state of California under the insurance laws. If the 'item insured' was to be 'depreciated' for any reason, it is to be written in the contract.

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Rubpu
, US
Dec 02, 2009 9:59 am EST

I bought an Olevia 232V TV from Circuitcity.com and it broke about 10 days after purchasing. Their barely understandable customer service representatives have given me many different stories of how they'll handle this culminating with an attempt to stall me beyond the 30 day return period. If you buy from them, be sure it isn't something that can break as they do not stand behind their products and they are not AT ALL customer service oriented.

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suzy honest
,
Dec 04, 2007 12:00 am EST

THE MOST FRAUDULENT DISHONEST COMPANY AROUND ALL THE STAFF ARE TRAINED TO SCAM.FALSE ADVERTISING BAIT AND SWITCH -NON EXISTENT REBATES USELESS WARRANTIES -DO YOURSELVES A FAVOR STAY AWAY OR YOY WILL BE SORRY THE ONLY PERSON THAT BENEFITS FROM CICUIT CITY IS THE GREEDY SCHOONER OR WHATEVER HIS NAME IS!

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jun bautista
,
Apr 16, 2008 12:56 pm EDT

I would like to send this complaint. I hope it goes to the right person and not ignored. I was at the Pasadena store late last night to purchase a 65" Misibishi TV and I specifically asked how it can be picked up this morning.Salesman said just show original receipt. I am a doctor and have no time to do so. I rented a pick up and arranged for my employee to pick it up. The manager refused to release the TV without my presence. I also offered to fax my driver's license with authorization, he still refused. NO effort was done to satisfy my issue. It cost me money to arange this delivery. With this frustation, I will take my time to return this item and will never purchase any product form your store. I will also post this complaint on every website that I ran across.

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Rebecca L. Dickey
,
Jun 26, 2007 12:00 am EDT

I purchased a Magnavox 27" TV from circuit City on 05/30/05. I called on 04/14/07 to have repair work done on the item- it is now 06/25/07 and my TV is still broke. This is after several attempts to have the item serviced. The service man that came out has been unable to fix it after all this time. He never has any tools, and is forever coming back to try to fix it. I have spoken to several people about my problem and have yet to get any help. I feel like I purchased an extended warranty for nothing. This is the worse service I have ever received and I will never shop at Circuit City again, nor will I recommend you to anyone. I guess I'm left paying for a TV that I will never be able to watch. Thanks For Nothin.

I have even tried to go to the Excalaiton Dept. And spoke with Roy Webb and he will not even return my calls. I also told him everything that I have told you in this letter. I have been spoken to rudely by your customer service people, and was told that I was refusing service because I did not want the same service man to come out. That is not the case - He has been out more than 5 times and has not been able to fix it - nor does he ever have any tools to work with - I supply him with all of them. I had someone here at my home for 2 solid months so that my TV could be serviced - in that time - he has been unable to fix it - so why would i want him to come back out. I even left him a message letting him know that the person that was here all them times would not be available. I called him on a Sunday and told him I needed him to come out either Monday, Tuesday, or Wednesday after that there would not be anyone available. He never returned my call nor did he come out to repeat the TV. As a matter of fact when I called to put in a complaint they wanted to set up a service date to come out look at my TV - why would I need to do that when the person that has been out here has not returned to fix it. Wouldn't he have called me back to set that up?

I feel like my money for both the TV and the In Home Service was nothing but a waste - money that I should have thrown down the drain. Because neither of them is of any use to me. I paid for both a TV and Service that is apparently useless. I have even tried to just get the TV replaced to no email. Nor have I ever been offered a refund of any kind. I wasted my money with Circuit City. The next time I need any type of Entertainment equipment - you better bet I won't be going to Circuit City. All I wanted was my TV fixed and none will help me - This is the worse customer service I have ever had.

Rebecca L Dickey

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PowayMike
, US
May 18, 2009 1:04 pm EDT

I have had a Chase Circuit City account for a few years since I purchased a $5000.00 Flat Screen TV from them on a Advertised special. I have paid Chase without fail since the purchase on a recurring payment plan through my bank. Since the recurring payments were completed in January I have not received a statement. In looking back, my statements stopped in November of 2008. I do not pay undue attention to paper statements as I pay all bills on line. I do look at each statement every month and file them. I did not notice Chase had failed to send me a statement until I received an alert on my credit report. I immediately called Chase. I was told that they had closed my account and I owed several fees and they would not work with me in any way. It amazes me in this economy how cavalierly a business will dismiss a customer with a great track record and excellent credit out of spite. Good riddance Chase.

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David M.
,
Apr 20, 2007 12:00 am EDT

I purchased a 19 inch LCD monitor from Circuit City in January of 2007. It never did work right. Circuit City said to call LG for service. I called LG and explained the problem. A customer service rep wanted to know if I had replaced the main cable to the monitor. Sometimes they go bad. I replaced the cable. It didn't work. I called back and was told maybe the video card was bad. I replace the video card. Still didn't work. Returned video card. I called back to LG on April 4 and was told by Brandy that they would replace the monitor. I had to give them my credit card info first tho. In case I didn't return the defective monitor. So I did. I called back on April 6 to see if there was a tracking number. I was told by Brandy that the monitor had not be shipped yet. I received an email on April 9 from LG stating
"On 4/9/07, customerservice < customerservice AT lge.com> wrote:

-----------Reply to Customer Enquiry------------

Dear Dave, Thank you for inquiring of LG Electronics. We regret the trouble you have experienced with this service arrangement. Our factory service division was closed on Friday. It is for this reason that the replacement monitor has not been shipped. Your new monitor should arrive at any time now. For further information or troubleshooting, you may contact us at [protected] for LG Customer Service assistance. An agent will be glad to assist you. Thank you again for contacting LG Electronics. Neil E-mail Administrator Customer Interactive Center LGEAI"

On April 11 I called to check on monitor. I was told that it had not been shipped yet. I asked to speak with a supervisor. I was told that there was not one available. But one would call me back. I received a call in about an hour telling me that the reason I had not received the monitor yet was that they did not have one in that model. They were going to send me one that they thought was comparable. I bought a 19lt, I want a 19lt. is that asking too much. I still don't know where that monitor is. I had to purchase a new monitor to keep that section of my business going. I can't wait on someone who lies. (Excuse me) LG calls it "giving wrong information". I want LG to refund my money and come get the defective monitor. I shouldn't have to go through the trouble of having to wrap and ship it back. I have spent enough time on this problem. My time is valuable also.

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NegOnChase
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Jul 30, 2008 2:41 pm EDT

I bought a new computer at Circuit City for about $1000 on a 3 month no interest no payments deal on my Circuit City Chase credit card. I use my Chase Credit card for other purchase as well. When I got my bill I sent in my payment for the total of the purchase, and they applied it to the promotional balance first. So I called to say, how can I take advantage of the promotional balance? They said you can't because of the paying promotional balances first. So I said I would like the finance charge reversed and I'll pay it off. They refused to reverse the charges, even though I paid of all current charges, and still have 2 months on my promotion. Oh, the finance charges total $13.81, big deal. I wonder what's the cost of customer acquisition?

Conclusion: Chase Credit card promotional balances are a scam because it is impossible to take advantage of them and still use the card. Chase bank is difficult to work with and seems to be attempting to get rid of me as a customer. I think their strategy is working.

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Bdublewe
Garner, US
Oct 09, 2009 10:21 am EDT

Bdub says...

to correct myself, the finance charges are on $1200 purchases (changes the complexion of the above rant).

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reza boroumand
Portland, US
Mar 03, 2009 9:30 pm EST

I was notified by Circuit City about the in coming rebate check about 3 weeks ago and it was supposed to be sent to me in 7 business days. I have not recived any check yet.

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theo
Oldsmar, US
Mar 10, 2009 12:20 pm EDT

I purchased a plasma TV at Circuit City applied for there store credit with the promotion of 3 years of no interest. A week later I received my card in the mail but it was a Circuit City Visa not the store card. After activating the card I used it for regular purchases and while making my payments to pay for my purchases it was being applied to the promo purchase at 0% instead of my Visa purchases. My TV was paid for in 3 months instead of 3 years and I am now stuck with a balance with interest which I will be paying off and closing my account with Chase.

In the future if you are going to get a product with a promotion and they send you a Visa card have them mail you another card with a different account number so you can still have the promotion on one card and the other for whatever you need!

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mike Kanuk
,
Jun 18, 2007 12:00 am EDT

Yea, about 3 years ago I bought a Avaretek laptop at CC at the cost of about 1,350 dollars. Almost enough said if you ask me! I was asked to purchase the extended warranty and in so period had the salesperson clarify 3 times that it would cover my laptop repairs if the screen "Broke" no matter if it "Cracked" of course with the exception of dropping it on the floor! So, I went ahead and agreed to the additional 320 dollar purchase due to the "Excellent" customer quality service available if say my computer just needed some "Help". The damn screen "Broke" during the process of "Picking it up!". Can you believe at this point I have called to get it fixed under the "Warranty I purchased" and they "Won't cover it." I would say this is a "Gross negligence" on their part at "Misrepresenting a service in order for financial gain."

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ivon
Miami, US
Mar 29, 2009 10:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Circuit City is close . the store offered a rebate that it never send to the customer. I received an e-mail with a tracking number for $ 150.00 but this check never was send. this is a total fraud.

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Garold
, US
Feb 25, 2009 8:20 am EST

Today I went into what I now believe to be the most terribly run store I HAVE EVER BEEN IN. Cirut City in Union Square- New York

I went to purchase a web cam and wanted to be certain it was compatible with my mac as all items were on sale, making for a no refund policy. I finally was able to get some help in the store after a ridiculous wait and was told by a store employee that it was absolutly compatible with my lap top.

I go home only to find it it IS NOT COMPATIBLE...no big deal...I'll just call customer service and explain what happened and they will fix it, right? WRONG.

I was hung up on twice from a SUPERVISOR who told me it was MY fault I bought the wrong item. Not only did she not help at all whatsoever, she was insulting and rude.

I am appalled that ANY store requiring the support of patrons would be so inconsiderate as to treat customers this way.

I feel badly for the good employees (if they exist) due to the closing, yet there is a strange sense of joy I feel knowing this pathetic excuse for a manager will be out of a job.

Screw the "good deals"- Circut City doesnt deserve a penny.

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Johnson
, US
Dec 19, 2008 3:28 pm EST

Bought a lap top in the beginning of 2008. Was suppose to get a 200.00 rebate but the techs in the Fire Dog dept. thru carton out when programing the lap top. Therefore I had no UPC to claim rebate. Went into store over a dozen times not to mention the several phone calls that were made. Was told each and every time I would get my rebate, that Circut City would get UPC from another carton and I would receive a phone call as to status of my getting the rebate. I have yet to receive 1 phone call much less my rebate.

The purchase of the lap top along with added work from Fire Dog cost over 1, 000.00 dollars - then add the 200.00 - totaling 1, 200 + dollars. Not even the consideration of a 'promised' phone call.

Yesterday, 12/08/08 I received a coupon form Circut City that is valid thru 11/25/08. A lot of good this would do!

Circut City is in dire straights - financially. They deserve to be in this situation for ripping faithful and good customers off.

Even their mail isn't up dated.

The Torrance, CA store needs vast improvement with their customer relations - they lack skills and integrity. Seems all they know how to do is 'pass the buck' and lie with little or no intentions of helping their customer base, with the only ability of 'lying and ripping off', with no intentions of helping much less resolving a situation in favor oof customer. At the risk of not having to admit they are in fact the problem of making the mistake, which in my case was throwing out a UPC which was worth 200.00 and the amount spent in time and gas millage to to end up with zero satisfaction and rebate!

By the way, when trying too call corporate - circuits are always and continually busy - no one offers to take your name and number.

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Danny Sorensen
,
Nov 16, 2008 6:16 pm EST

I went to 4 of the Circuit City stores to purchase a Canon 790 digital camera.I went to store #446 first and they were out.I then went to Store #408 in Lakewood and they also did not have it in stock, They called another store and they said they had 1 left and got my name and would hold it for me. I went accross town and when I finally waited to be helped they said that they did not have the camera. Needless to say I was frustrated with Circuit City and thought that I would never shop there again, but then I decided to write this letterto see if this can be resolved. I also went to Target where they had the camera on sale for the same price as Circuit City, but I did not purchase the camera there.One of the main reasons was that I have a Circuit City card and would have used the card for this purchase.
Thank-you
Danny Sorensen

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Sean Welton
,
Oct 27, 2007 12:00 am EDT

An E-Mail I sent to the CEO on 10/26/2007
Dear Mr. Schoonover C.E.O Circuit City,
I am a Circuit City Customer located in Longview TX. In late 2003 I purchased a 60 wide screen TV from our local Circuit City store on this day I spent close to $5000.00 on the TV, TV stand and a Home theater sound system. Shortly after I got the TV in my home I started having problems with it I called the local store and a service man was sent out after he worked on the TV and could not fix it the decision was made to replace it with another. When I got this TV (Sony) it also had problems. I called again and another service call was made. At this time the store offered to replace it with a different TV (Hitch). About eight months went by with no trouble. I loved the big TV that I had saved for a year to purchase. Then it went out, the screen went to many different shades of pink. Another call was made for service. When the service man determined that the projection engine had went out and need to be replaced. After it was replaced things went well for a bit then to $700.00 Home theater sound system started popping loudly, enough to startle you no matter what volume it was set at. I called the store and found that. I had not purchased the extended warranty. So this was a $700.00 loss one year and 3 weeks after my original purchase. Now on October 19th my big screen TV went out again (remember this is like the 5th issue with items purchased in 2004. So I called again for service on 10/22 with no return call from anyone I called the next day. I was told the number for Cooper TV and told to call them. I did this and the service company “Cooper TV” told me that they need a faxed service order. I told them that Circuit City had done this the day before. After looking she found it and said “I don’t have time to schedule an appointment”. OK I called the next day same story. I called Circuit City again and asked if someone else could come fix the TV? I was then told a 24 to 48 hour bid would be put out and someone would call. On 10/26 after getting no call back again! I called Circuit City, she called and I was told they would be out by Tuesday next week. During this ordeal and many wasted phone calls I figured I would call my local store in hopes that they would help me. The Tech supervisor told me he could not help me. I asked to talk to the store manager but he was not in the store. I then asked if I could have the District Store Managers phone number and was told that they don’t give out his number. I am not sure why but apparently he does not do Customer Service. I know you are a busy man and don’t have much free time, I work in the automotive industry and don’t have much free time to enjoy “me time”. Before sending this letter I went back to my local store to talk with the store manager. This is the 3rd time I have tried to get in contact with him and he has returned ZERO calls to me. I talked to the assistant manager explained my issues to him in detail and asked him why the store manage had not returned my calls. He told me that he was busy. I told him I was sure that when he got this last message he would return my call, but he did not. Again I asked for the District Manager and was told “we don’t do that and it is not company practice’. I then asked what a District Manager does. Customer Service? Apparently not. I have left out some calls and poor service but if I wrote everything down I would be here all night. My intention is to post this letter on any site that will take it until Circuit decides to listen to the voice of a unhappy customer!
I ask you Sir do you feel your Company has done what it could do for me and my many problems in a short time. I feel they have not and from what I have seen thus far it doesn’t look good for me.

Thank you for your time.
S Welton

Longview Texas

Case # 24872
City Advantage plan #
Receipt #
seanwelton@sbcglobal.net

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Clint
,
Jul 28, 2008 4:57 pm EDT

I had a CD player installed in my boat. Well the installer hooked it up wrong and when I tried to go out to the lake the next day, My boat would'nt start. The wiring was wrong and made my amp have power all night and therefore drained my battery so bad a cell went bad in a five month old battery. I called the installer he advised me to cut two wires on the harness until i could bring it back. All Management wanted to do was hook it up right which would be a 1.97 toggle switch. I thought they were a store that would stand behind their work but instead i learned a lesson. I paid for a new battery and still had to wait until the next week to get my radio to play. i took my boat out two times just to look at a radio that wouldnt play. what's right about that?

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CirCity S
, US
Apr 20, 2008 2:27 pm EDT

ALL STATEMENTS ARE FROM MY EXPERIENCE, AND MY OPINION FROM YEARS OF BEING A CIRC CIT CUSTOMER. This is a very bad thing, but there is no limit to their lack of customer-care or customer non-appreciation. They are terrible. Lets hope your children do not have car trouble in their presence. After making my purchase, I needed to use a phone book to call a tow-truck. No big deal right? Wrong! This was in the morning when the store had just opened, and there was no-one else around. Just the clerk and I. I ended up having to go to another store in the plaza to use a phone book; I did not make a purchase at this other store, and yet they were civil and humane in their efforts where CirCity employees could not conduct themselves and made every attempt to seek fulfillment in the unfortunate circumstances I happened to be in (Bad People). I was very polite, and made a point to stay out of the way, but the staff was clearly bent on being inhumane and down right hideous in their behavior. Keep in mind I was the only person at the "customer Service desk" and stayed out of the way. The clerk ceased the phone book and as an opportunist would do, he attempted to monopolize on my plyth in typical Cir City Fashion, making jokes at my expense. Sickos work There! I had been a long time loyal customer, Since then I have discovered their closest competition (BeBy) seems to be much cheaper (average $10-$20 cheaper) on the same items.
MORE Important, Prior to this I bought a Lap Top. It took several trips to the Store to get it, because the staff would not give me the Item. They kept trying to sell me NORTON with it, I kept explaining I did NOT want Norton and why. I just wanted the Laptop. Several trips back and forth to the store I got the computer. Then they wanted to sell me the Extended warranty, I explain over and over that I did not want it and why. They proceeded to lied about the Battery replacement and con-ed me and my dad into buying it (hassle free battery replacement, they send you a new one you send the old back, LIE, LIE). The lies resulted in me purchasing the Extended Warranty that I did not want. My battery is now bad and I cannot get a replacement, as argued by the staff (Lie) when I made the purchase. I have to mail it in and wait to see if i get one back. Not as described (Lied) to sell the warranty, and why I did not want it in the first place. Lie no "good faith" and hope to receive one back, this is exactly why I did Not want the warranty as I explained and then they fabricated (Lie) about the battery replacement process. I do not have a functional battery, because of the complications in dealing with the staff. They get Belligerent, as Liars do! Lies and violence go hand in hand, that is how lies work. Yelling at the customer is the violence and it makes the victim just give up. increase Profits, as opposed to honoring the warranty at the expense of losing future sales makes no sense at the corporate level, but at the floor staff competing to sell warranties, it Dose. They are bad, shop around to get the best deal, because they do not care about their customers in my experience and everyone (strangers or not) that I have talked to agree. DO NOT BELIEVE WHAT THE STAFF ARE TELLING YOU ABOUT THE WARRANTIES.

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Prefer not to say
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Mar 15, 2007 12:00 am EDT

After buying online I've received 2 charges from athomesavings for $1 and another one from savingsmart for $2.99 --- both unauthorized... DO NOT CLINK ON ANY POP UPS OR LINKS WHEN YOU BUY ONLINE FOR ANY REASON... INCLUDING BIG NAME RETAILERS IN THE CONSUMER ELECTRONICS INDUSTRY.

I can't believe that after doing business with one of the big name retailers on line for years they are not happy with my "patronage" and they ripped me off with for a miserable $3.99.

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Sandy
,
Aug 08, 2016 4:58 am EDT

The absolutely worst service I have ever encountered. Not even mentioning that the two items I purchased there (DSL camera and computer) were both faulty from the beginning, but my computer has been there for over a month for repair (4th time brought in in a 10 month period.) Remember Suziki Joe (the car salesman that lied all the time)? That is their attitude. They change their stories on a dime. In one conversation, I was told my computer had just arrived at the "depot", had been at the "depot" for several days, and had been sent to the manuafacturers. I was told over a week ago my computer was in the process of being shipped bace, and yesterday told they don't know where it is. I have been told that the reason they couldn't detect the problem the first 3 times I brought it in was that their software was "inferior" at the time (their words, not mine). Believe me, their customer service stops when that cash register closes!

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irodforyou
Arlington, US
Aug 08, 2016 4:57 am EDT

I was charged an additional 300 dollars for a TV that I purchased.

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Fed up consumer69
Palm Bay, US
Dec 07, 2011 12:47 pm EST

Chase just charged mt account over 1500 for interest on the Circuit City equipment we purchased. What we did not realize is when Chase took over the Circuit City credit cards is they reduced our minimum mothly payment so there would be no way we would have it paid off in the 3 year term. Shame on me for not catching this but SHAME ON CHASE for doing this. As far as I am concerned this is fraud. We are now over our limit so I am sure we will be hit with those fees as well. I intend to contact an attorney over this as I do believe Chase did it intentionally. I wonder how many others are getting hit with the same thing!

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rolex452
Sunny Isles Beach, US
Aug 08, 2016 4:58 am EDT

I understand your problem and frustration. In fact, many consumer advocate commentators on radio, TV and the newspapers tell people NOT to buy an extended warranty at all, either because the set will outlive the warranty period, OR: the companies issuing the warranties cannot be trusted to honor their policies.

This shows you Capitalism in action: greed, selfishness, and the ability to lie to people to their faces and rip them off, with the crooks ALL THE WHILE KNOWING THAT NOBODY CAN OR WILL HELP YOU...no private or government agency can or will track down these lying crooks and make them pay for their fraud. And people are [censor]ing and moaning: THE GOVERMENT IS TOO BIG...TOO MANY REGULATIONS! Can you imagine the total chaos in our society that will ensue with there are NO ENFORCEABLE REGULATIONS or agencies to help people who get ripped off, when there is NO ACCOUNTABILITY for lying when selling something and breaching a contract?

Thank you for sharing with us...Circuit City is closed, and to hell with them and their worthless warranties. But now we must be very wary of the other crooks selling worthless garbage warranty policies. All the Best.

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BusterDouglas
Burnt Corn, US
Aug 08, 2016 4:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

You go girl! Get your money!

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Bobby1230
Arlington Heights, US
Jun 30, 2010 2:24 pm EDT

I got charged $450 interest in one month and my minimum payment went up $200. Chase Bank are thieves.

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AYO
, US
Jul 04, 2009 2:14 pm EDT

I believe that Chase just don't care about customer service, especially the way that the company apply its late fees. I made two monthly payments within days of each other, so Chase billed me about 1/10th of my normal monthly minimum payment for the next month, and didn't send me any notice about the bill. It just so happened that I checked my chase account around the afternoon of my due date, and I immediately made a payment on the company's website. Chase posted the payment for the next day, charged me a late fee, and refused to make any compromise about the late fee. As a result, I've scheduled a payment to pay off my account balance, and I hope many people get know the unfair practices of this terrible company called Chase .

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Ayo
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