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CHASE CIRCUIT CITY CREDIT CARD Complaints - Chase/ Circuit City

Review all CHASE CIRCUIT CITY CREDIT CARD complaints

CHASE CIRCUIT CITY CREDIT CARD
Posted: 2008-07-28 by Ana  [send email]
Chase/ Circuit City
Complaint Rating: 97 % with 38 votes
Company information:
CHASE CIRCUIT CITY CREDIT CARD
P.O. Box 15292
Wilmington, Delaware
United States
Phone: 800-477-6761
cardaccountservice.com

We been paying our card for years and never sent a late payment. Recently we started remodeling our home and for some reason last month we had a few bills that we never received. One of them was our Chase/ Circuit City Statement. Today, I received a statement and to my surprise, I had a friendly reminder with a $39 late fee. My husband decided to give them call, since we are always buying from Circuit City and always maintain a balance, but never sent a late payment before.
He could not believe how rude and disrespectuful their customer service was. He was told they couldn't wave the fee. They simply did not care... My husband decided to payoff the balance and closed the account. Please do not be a victim!!! Do not apply or accept Chase Cards. ...
Comments United States Banks
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CHASE CIRCUIT CITY CREDIT CARD - ACTIVATING CREDIT CARD

Comments

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 399 days ago by Tracey Torres  [send email] 0 Votes
I had a Chase/Ciruit City Credit card since 1998...It has remained inactive for many years. (Paid in Full)
All my credit cards are paid on time.
I was notified by Equifax that Chase/Circuit City has place a NEGATIVE mark on my Credit Report Stating that I filed BANKRUPTCY in August 2008.
WHAT?
I have spent the entire moring on the computer and on the phone trying to figure this out...
I have no idea how much time and energy this is going to take to try and straighten up?
I DID NOT FILE BANKRUPTCY!
This is news to me...
 339 days ago by Adrian  [send email] 0 Votes
The same thing happend to me.
In my opinion these people are no better than any hustler on the street.
 282 days ago by   bobm 0 Votes
I pay chasecircuit city monthly, the amount on the statement. The payment is rejected every month because of wrong account number. When I go to the web page I am able to get on the site with no problems using the account number that I use to send the payments to. Receive late payment fees!!
 282 days ago by   bobm 0 Votes
ChaseCircuit city rejects my payment every month & charges me with a late fee because they say the account number is wrong. I am able to sign on the web site using the account number that I send payments to.???
 276 days ago by   laura carrasco 0 Votes
for years i have been making payments in circuit city and my bill was due yesterday and I went to a location, they told me they couldn't take my payment and to go to a chase bank instead. the next day I went to chase and they said I coulndt make a payment for circuit city credit card. What is going on????
 275 days ago by   Nancy cobb-Capo 0 Votes
I Would Like "My Money Remebursed A.S.A.P"!! Sincerely Yours
Mrs Capo
 271 days ago by   Kate R 0 Votes
Chase Should be out of business along with Circuit City! they are nothing more than scam artists! Any and every credit card I have ever had was up front about everything. Not these people. I paid off my balance as stated on my monthly bill. The next month there is a finance charge! My bill was paid on time and no other charges were made. I thought it was a mistake, Maybe it didn't post or something. The next month now I have a late fee and more finance charges! So I call to find out what is up. The "customer service rep", would not speak to me because it was in my husbands name, she would take a payment, but nothing more! So I tried again a few days later and got someone who would explain this all to me. She said just pay the orginial finance charge because even though you paid in full, we dont charge the full finance charge until the day you pay?? I have never heard of such a thing! So I pay the finance charge (even though I think this is wrong) but she says she will take off the late fee and other finance charge...guess what we have been going through this now for 9 (nine) months!!! The phone does not stop ringing! we have spoken to numerous people, told them to listen to your recorded conversations! Promises to take care of it obviously does not happen! Last phone call I told them I was contacting my lawyer and that this was harrasment! THIS IS THE WORST CREDIT CARD COMPANY I HAVE EVER HAD! HARRASSMENT, SWINDLERS AND EXTORTION COMES TO MY MIND!!!
 261 days ago by   Elizabeth Gerlach 0 Votes
This is a HUGE sca. I have had a similiar experience. For 9 months I have called every month and asked for a statement and to this day have never received one. I have asked that a statement be faxed, mailed, emailed or I would pick it up form a bank! Once I was told my account was marked paperless and email statements were sent. Of course I have never received an email. Next I was told the statements have all been mailed and none have been returned. Of course I never received a mailing. Twice I was told they had the wrong fax# written down. I emailed customer service numerous times, I called at least 12 times and meanwhile they are charging me late fee after late fee. When I could not stand it any longer, I paid the account in full via phone. I was then told that the $1600.00 was paid but there was a $9.95 fee for a phobne payment and they could not take the payment until it showed up on my next statement!!! I have been charged an Additional $35.00 late fee and Finance charges on the $ 9.95!
At this point I have paid approx $250.00 dolars in fees for an account that was opened between July 08 and Jan 09 - an account for which I still have not received a statement. I am going to the BBB and suggest you all do the same.
 260 days ago by   Roxanne C 0 Votes
I purchased a compute from CIrcuit City last September. I have never received a statement or any credit cards. The past two days I have received multiple phone calls from Circuit City/Chase with a computerized voice telling me I am late on my payment, however, I have not received a statement. The computerized voice tells me they will be happy to take my checking account information over the phone. I don't trust this. What's worse is there is NO option to speak with a person! I don't know what my account number is, so I can't register online.
 258 days ago by   TJJ +1 Votes
Chase is horrible! They stuck me with a deferred interest fee on a Circuit City Charge account that was paid-off. Interestingly enough, they stuck this fee to me the day after the account was paid in full. When I called Chase, the Customer Service Rep indicated this was because the pay-off did not post until a day after the actual transaction to pay-off the account. They indicated that fees are processed prior to payments. I told him that I thought this was deceptive. Did you not post my payment intentionally on the day of the actual payment, just to stick me with a bogus fee? Of course they denied this. When I asked to speak with someone with more authority, he inidcated that there was nobody else above him that could do anything. Unless he was the CEO, there should be somebody else. Chase is a joke. I can only hope that legislation is put into place someday that will protect consumers from companies like this. Either that or a class-action lawsuit.
TJ
 253 days ago by   Chip66 0 Votes
I have several issues with my Chase account through Circuit City and am about ready to seek litigation regarding my account. I had a coupon for NO INTEREST/PAYMENTS for 18 months. It was back in July and I have had nothing but trouble since then, including a payment I made for Christmas that was applied for my promotional balance that was due in 2010! I got stuck with 2 separate finance charges even though i had made my payments on time. Now, for the 2nd time I am being asked to prove my coupon that I used is valid and I just found out that a second payment I made to satisfy the company becasue my payment WAS SUPPOSED TO BE ALLOCATED BY MYSELF was charged an extra 200.00 to my checking account when they had the correct amount on the check already. I am so done with these people!!! I am out for blood now...
 253 days ago by   chuck 0 Votes
we have bought numerous items on our chase card and have many times called and actually went into circuity city to make sure we were not doing anything wrong making payments. We have just payed off our promotional balance in Feburary. Just got a 2k bill from chase today, what did we do wrong you ask. First off we had one late payment in which we went to circuit city on the due date and paid. this was not processed until the next day, I guess thats our fault. Here is the kicker, throughout the rest of the promotional deal we were charged a large finance charge included on our payoff. This is even after we called and got the late fee reversed due to something that was not our fault. what in the hell is going on with these banks, this is a crime, and they would get away with this if it weren't this much money. We are not going to take this laying down. what a joke, with the added finance charges we have paid up to 50% over what the products we purchased are worth. they want there cake and to eat it to. Not without A fight you jikky jaks, game on. I'm pissed and not going to take it anymore. I never thought i'd say i'd rather pay a lawer then someone else, its time, put up your dukes chase.
 231 days ago by   Martha 0 Votes
I recently used my Chase credit card approx. 2 wks. ago. Received the statement and paid in full as usual. Today I returned the item that I had purchased and was given the credit on my card. At another store this evening I decided to use the card for another purchase so that I could use the credit. My card was denied????? As soon as I was out of the store I called the customer service number, the recording said my account was closed & when I tried to talk to someone to find out why I was given regular business hrs. recording. I doubt that I will ever get my money back from Chase, and what is there that can be done?
 204 days ago by   JB519 0 Votes
I am furious and extremely frustrated. I have a very similar situation to Chip66. I also had opened a credit account when buying a new tv at circuit city that stated i did not have to make any monthly required payments whatsoever - interest or principle - for two years. however, they went ahead and charged my late finance fees almost every month nonetheless. even after calling customer service and explaining their mistake, they would corect it up to that point but hten the next month go back to charging me again. they've now ruined my credit and are harrassing me and my family with an agency collection. i am told that any correspondence to resolve this siutation can only be done in written form with some back office that doesnt have a phone number to call. also they wont even allow me to access ym account online or over the phone any longer. can anyone offer me help out there? i'm lost
 198 days ago by   Therle 0 Votes
Circuit City went bankrupt, and as a result all Chase Circuit City card holders are being automatically applied to new cards in their premier program. It's especially frustrating for people like me, who handle bills online, because I don't know WHO to pay, and they haven't sent me a paper bill in months.
 196 days ago by   britlass 0 Votes
Everyone who has been disenfranchised by Chase, or any other credit card company, needs to file a complaint with their local Better Business Bureau. The BBB follows up on all complaints & has been successful in resolving disputes of this nature. How do I know? I used this service when I paid off my bill in full then received a bill for finance charges. The BBB got the company to drop their demand for the charges. If everyone would complain to the BBB they would get inundated & would act as a collective voice for consumers.
 185 days ago by   jjm 0 Votes
Same Deal! I got the Circuit City 36 months no interest deal last November, was NEVER told by the salesman or anyone else that I had to make a minimal monthly payment, or that if a late fee was assessed, the promotion was void. I skipped the first payment (not knowing I had to make minimal monthy payments), Chase sent a letter to advise me that I had to make minimal payments. I called and they confirmed it, but never said anything that my promotion was now null & void. I recently paid off the total balance (31 months ahead of schedule), and all of a sudden I'm hit with the "deffered accrued interest". when I called to discuss it, they said that the last payment (payoff) was late, and a late fee was acssessed, which made the promotion void. Problem is I had that happen on the first statement, and nothing (including the following statements) said the promotion had been made void. When I mentioned thie and they saw it in their records, I got the old "Dhuhh". If I would have strung the payments out for 36 months I would have been ROBBED by these scumbags. I'm calling a friend (Lawyer) to see what can be done. In the mean time, shread any Chase cards you have. There's really nothgin that can be done unitl a class action lawsuit is placed (which I'm also looking into)...
 170 days ago by   DIANE 0 Votes
I AGREE I LIKE TO FILE A SUIT AGAINST CIRCUIT CITY CHASE
 169 days ago by   Mike 0 Votes
I have also been treated extremely rudely by the staff at Chase / CircuitCity. I was even told by them that they had no reason to provide customer service or forgive a late charge and 100% of the deferred interest on my charges for being one day late OVER THE HOLDAYS since CircuitCity was out of business and they had no reason to do so anymore. I received another late fee the next month since the first late fee increased my minimum payment amount above the normal monthly amount I had been paying and therefore increased the minimum monthly payment $2 above what I paid.

I am not only closing this account but also all my banking accounts with Washington Mutual that was recently taken over by Chase Bank.
 163 days ago by   BIBY 0 Votes
I HAD THIS ACCOUNT SINCE 2006, I BOUGHT A TV, DVD SET AND LAPTOP. I BEEN MAKING PAYMENTS ON TIME ALL THE TIME, NEVER LATE. I HAVE A PROMOTIONAL APR OF 0% TIL 5/16/2009, I MADE MY LAST PAYMENT ONLINE ON 5/13/2009 OF 400.00 TO COVER THE PROMOTIONAL APR OF 0% SO I DO NOT GET THE 183.96 OF ACCUM DEFERRED FINANCE CHARGE. I TRIED TO DO A BALANCE TRANSFER WITH BANK OF AMERICA ON 05/03/2009 BUT THEY TELL ME THAT CHASE DO NOT ACCEPT ONLINE BALANCE TRANSFER.BANK OF AMERICA SEND THEM A CHECK ON 05/06/2009, I SPOKE WITH A REP AND HE TOLD ME THAT HE WILL BE CANCELLING THAT CHECK AND DIRECT DEPOSIT THE 400.00 IN MY WELLS FARGO ACCOUNT SO I CAN MAKE THE PAYMENT ONLINE. I DID MY PAYMENT ONLINE LIKE ALWAYS!!! AND MISTERIOUSLY THE PAYMENT NEVER WAS MADE!!! I HAVE A CONFIRMATION NUM#706705238 AND THEY CANNOT FIND IT. I BEEN CALLING TO SETTLE THIS WITH CHASE/CIRCUIT CITY, AND NO LUCK!!! Y BEEN SPOKEN WITH SUPERVISORS ON THE DAY SHIFT, THEN I CALLED AT NIGHT AND THEY TOLD ME NO CALL IN THE MORNING THEY HAVE YOUR CASE!!! THEY POST ON MY ACCOUNT 2 NSF FUNDS FEE OF 35.00 EACH PLUS .99 CENTS FEE THAT I DO NOT UNDERSTAND. PLUS THE 183.96 BECAUSE MY PAYMENT WASNT ON TIME. I EXPLAIN TO THEM THE SITUATION BUT NOTHING. I SPOKE TONIGHT TO A MANAGER MANDY RIVAS AND NOTHING WAS DONE EITHER. I HAVE THE NAMES OF 9 DIFFERENT PERSONS FROM CHASE AND NOTHING. I TOOK MY FILE THIS MORNING TO A LOCAL CHASE BANK IN EL PASO, TX. TO EXPLAIN THE SITUATION AND THE CUST SERVICE REP TOLD ME THIS IS A DIFFERENT BRANCH YOU NEED TO CALL THE 1800 NUMBER, Y EXPLAINED THE SITUATION AND NOTHING. I THINK I TRIED EVERYTHING AND NOTHING. I NEED YOUR HELP. THESE PEOPLE FROM CHASE OUR TERRIBLE. I LOOK ONLINE AND THEY HAVE MILLIONS OF COMPLAINS. ANOTHER THING TO THEY CLOSED MY ACCOUNT ON 5/14/2009 WHEN I NEVER AUTHORIZED THEM TO DO SO?? FROM BILLING, CUSTOMER SERVICE ( VERY RUDE AND UNPROFESSIONAL), ETC.

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