Menu
CB Banks JPMorgan Chase 201 N Central Ave, Phoenix, AZ, 85004, US
JPMorgan Chase company logo
JPMorgan Chase
reviews & complaints
JPMorgan Chase company logo

JPMorgan Chase

201 N Central Ave, Phoenix, AZ, 85004, US
Learn how the rating is calculated
3 complaints
File a complaint Write a review
Phone number
Category
Working hours
Mon
8:30 am - 5:00 pm
Tue
8:30 am - 5:00 pm
Wed
8:30 am - 5:00 pm
Thu
8:30 am - 5:00 pm
Fri
8:30 am - 5:00 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
K
12:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase - auto loan

I am reaching out to you on behalf of my sister Lori M. Shelby. Lori was deployed in Korea and suffered a stroke 5/9/12 and as a result of her physical limitations and her impaired speech she was medically discharged 5/10/13. My parents and I have medical Power of Attorney for Lori. While Lori was in the hospital in Korea, to Japan, to Hawaii, and lastly at the Rehabilitation Institute of Chicago her car payments weren’t being made. Naturally, her bills were the last thing that my family and I were thinking about. However, after pulling a copy of Lori’s credit report I discovered that her car payments were no longer being made and Chase Military Finance charged her car off as bad debt. Once I was made aware of the issues with her car payments I began making the payments monthly with Chase. I explained the situation to Chase and was lead to believe that with the medical support and documentation regarding her deployment to Korea and her stroke that the charge off could be reversed. Well, after several months and various commanding officers being asked to contact Chase to confirm things; Chase advised me that they had no way to reverse the charge-off. I find this very disappointed that after serving her country and suffering a stroke during active duty that her credit would suffer during the time that she was in the hospital. I have asked Chase for over the past year and a half to reverse the charge off as a result of the unforseen circumstances and I was lead to believe that this wouldn't be an issue with proper documentation of the events surrounding her stroke. I was mislead, still made payments in excess of her monthly payment once was aware of the issues with the account only to be told months and months later that the charge off could not be reversed. Most recently I was contacted by a recovery agency that chase was trying to reposess the vehicle which by the way I still don't know 100% where Lori had the car in storage at while she was deployed. So annoyed and frustrated by the deplorable service I've received and how a service person is being treated.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
E
6:38 pm EDT

JPMorgan Chase - property tax refund

On January 2, 2008, I wrote a personal check for $3200.47 to the Denton County Tax Assessor-Collector for the 2007 property taxes on my town home at 266 Legends Dr in Lewisville TX 75057. The Denton county property tax account number for this property is R0268346. This payment should not have been submitted, as my mortgage includes an escrow account which accrues for the property taxes. After receiving my quarterly mortgage loan statement from Chase Home Finance dated December 31, 2007, I realized my error and contacted the Denton County Tax Assessor-Collector's office to request resolution. They informed me that only the mortgage company could issue a refund as they would receive the refund check in the event of a double payment. At that point I contacted Chase to request a refund which was submitted with customer service. Their original advice was to check back in 3 weeks, which I did. Their response at that time was 30 - 60 days. After contacting Chase again on March 5, 2008, and e-mail was sent to Steve Mossman, RTA (Denton County Tax Assessor/Collector) to which he replied, "Mr. Wright, Re: Property Tax Account R0268346 The refund check was mailed about February 18. It is Denton County Tax Office Check # 126372 payable to Chase Home Finance." This information was faxed to 817-699-1408 attn: Andrea with Chase Home Finance LLC for submission to the research department on March 21, 2008. I contacted the Chase tax department on March 31, 2008 to request a status update, no new information was available. I requested to be called by a supervisor which is to occur between 24 and 72 hours and also informed them that I would be filing a complaint with the Better Business Bureau. After 72 hours, still no call from them. So I called back and they claimed that they still hadn't received the check from the tax office.

Read full review of JPMorgan Chase
Hide full review
ComplaintsBoard
L
10:12 am EDT

JPMorgan Chase - unprofessional & shady!

What started out as being 22 days late has turned into an adventure to find someone to complain to. I received a call from a man that asked for my husband. When I told him he was not there he hung up the phone. I had already paid the payment through my bill pay and used the return button on my phone to call and give this information that it should reach them the next day. The man that answered the phone was polite and noted the account. When I told him my complaint he said that what the other guy did was ok. I told him it may have been but that it was not ok with me and I wanted to speak to a supervisor.

He finally transferred the call. The lady that answered the phone was more like a robot. I answered her questions in an obliging way and when at the end I asked if she was a supervisor she said no. I told her I wanted to speak to one. She would not transfer me. I was finally put on hold.

After quite some time I hung up and called back and got Sally. Sally was nice to begin with but got very irritated when I would not give her the name of the person I wanted to complain about. She said that she could not transfer me to a supervisor without the name. I again repeated my request. Sally finally came back to service the call and said that no supervisors were answering their phones. She took my number for them to call me back.

I called again and got Pat. You have to understand I was realizing that it was an inhouse deal, a little clique and finding a person (other than front phone line employees) was not going to be easy if it happened at all. So by now, my original irritation was compounded. Pat did tell me the manager in charge of the collections department was Cathy Young.

Read full review of JPMorgan Chase and 15 comments
Hide full review
15 comments
Add a comment
F
F
FireStormX
Edison, US
Jan 10, 2011 8:37 pm EST

I recently bought a 2007 GMC Envoy, and have financed it through Chase. I had my choice of finance companies since my credit rating was in the 820s, which I hear is excellent. I chose Chase over my actual bank, Huntington because Chase didn't charge a $125 early payoff fee (which is insane, but hey they gotta make their interest money). And Chase got me a slightly lower interest rate, but I kept debating because I know Chase, I know how they are.. They screw up paperwork, I used to work for them. Now, first of all, Chase didn't send me a payment book and since I was busy during the holidays and the first payment wasn't due until 1/5/2011 I figured I had some time. Well, 1/3 rolls around and I still have no payment book, no bill, nothing.. So I call my dealership and they can't get Chase to send me one and I can't call them during work.. I was able to get the account number from my dealership and enrolled in online Bill Pay with Huntington. A payment was sent on 1/5/2011, the EXACT day that it was due. It's now Monday 1/10/2011 and they are calling me saying it wasn't received and it's past due. I think it's time to refinance through Huntington.

I am amazed at the incompetence of a financial institution that is SUPPOSED to be so reputable. DO NOT BANK WITH THEM! They will take your money and tell you they didn't receive it...

L
L
Ling Chi
, US
May 28, 2010 2:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Oh man, I completely feel for you guys! Chase, and every other bank that loans us money to buy the things we want, must be truly evil for asking where their money is when we're late keeping our word to them!

I've financed two cars with Chase, but I never got a single phone call from them because I PAID MY BILLS ON TIME. I know, it's a difficult concept to grasp, but I've found this is the easiest way to not be harassed when I'm at work. I don't know how I manage, in these tough economic times - you know, how my salary remains constantly on the upward tick because I chose a career field that didn't involve food, hair, or a cash register.

Tough times, all around! I'm not quite sure how I managed to pay off the first car in less than two years while picking up another car payment in addition to my mortgage. Somehow, I must have made the right decisions and made sure I didn't stuff my face at McDonald's every other day, or overpay for some grande latte tall fuccacino every morning, or have to get the latest and greatest gadget, clothes, accessories, etc just to impress my equally broke friends!

Personal responsibility sure is a [censor]. How are you going to teach your kids any responsibility if you're busy dodging phone calls from the people who let you borrow money in good faith? Have fun with jacked up credit rates for the next few years!

F
F
fustratedwithu
Ontario, US
May 28, 2010 2:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i have been a chase customer for 3 yrs now ... and it's funny everything i have read here is true. my payment due date is the 27th and here it is the 28th almost noon... I have recieved a call every hour since 7 am. NONE OF THE CALLS LEAVING A MESSAGE. now i due recall having a grace period of about 5 days or so and then being charged a late fee. so shouldn't the calls start after the grace period? Sorry I don't know know of anyone who calls their lein holder to tell them I am going to be a couple days after the due date. I also have spoke with many reps and they all have been RUDE and some JUST PLAIN A$$HOLES, I never heard of a company that repo's on the 30th day .. I had to learn the hard way 2 yrs ago... mind you my case mgr at the time is no longer holding my loan. EVERYTIME ON THE PHONE WITH THEM IS DEALING WITH A POWER TRIP...

B
B
becky without a truck
Johnson City, US
May 14, 2010 5:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Less than 6 hours ago, i sent chase over 2000.00 for my truck that was taken from my driveway last Sat. night. i have been trying to get my truck since Mon. i never dealt with the same rep. in trying to fulfill chase's request/demands mon turned into tues. now it'sfri, they have my money and my truck is somewhere in Nashville. which was put on a truck after i told the last rep that i wasn't paying it off, i would pay for "past due, as well as this may payment (due on 5/24). one rep said all of my paper work was fine, another said they have yet to receive (sent 4 times in same day). spoke to a number of "off shore" reps. one told me all i needed to pay was 215.00 then it went to 3330.00and so on. i requested info in writing...we don't do that.The last rep i spoke to told me this wouldn't have happened if i had taken care of this "on the 10th, or11th. i asked him if he had seen that i was trying to get this takencareof.net said yes, not our problem.
In Dec. i went on a different payment plan. all reps said they saw the info.. had my check and payment info .
at this point in time, i really don't know what to do. they knew i was working to get this taken care of. i even took yesterday and today off. don't know if i still have a job, can't make extra money cutting grass, can't haul hay to my horses.

P
P
pinkdreams
, US
Feb 01, 2010 11:10 am EST

As of today, I am 1week late (Past the due date) on my Chase auto loan. I tried to use our Chase credit card yesterday (which the payment is never late) and it was declined. We have had that card for over 3 years. We called customer service and they told us that the account had been closed by the lending department. That's ok though because I have other credit cards to use and at least I will be able to pay the chase credit card off without buying more things that I don't need anyway.

A
A
Austin Brookshire
Marietta, US
Jan 02, 2010 4:05 pm EST

I missed one payment in october of 2009 to help a neighbor who could not work and his truck was out of service therefore they could no go and shop for food and ect;; so I took the payment money and had the truck fixed so they could at least have a way around, now I'm getting annoying phone call's, nasty letters saying I'm two payments behind, which is a damn lie. So no I would not reccomend doing any financeing with chase auto .

Austin Brookshire
Marietta, Ok.

D
D
dty02100
Plano, US
Nov 06, 2009 4:36 pm EST

Chase is awful, really. When I talk to them about a late payment they're rude. I try to crack a joke to lighten the situation and they say it's not funny. I was laid off from Nortel 2 yrs ago and then laid off from Verizon last month. I don't make late payments b/c I'm trying to screw with them. I have 3 small children at home and go to school part time in the evenings for a Master's degree and we're trying to get by as best possible.
I don't know who reads this stuff or even if it really matters. It's gotten to the point where I have to turn my phone off. They call almost every hour. If it was a live person on the phone, then perhaps I'd talk to them but what do I say? I'll pay you when I can? The laws of physics only allows for payments to occur at certain times and excuse me, but I'm not hocking my TV or wife's jewelery for those a-holes (as a rep told me one time - you believe that?). I've figured out of 4 years of payments, and I'm only 2 weeks late - they've already made around 10K in interest off me - WTF?
This economy is sitting at 10% unemployment. Layoffs and late payments are natural. Go repo the cars that are months behind and leave me the "F" alone.
I'll get to it when I get to it - and not a moment sooner - your harassing phone calls are not, NOT going to change that.
Jerks

J
J
Justmom0039
Carmichaels, US
Sep 22, 2009 2:40 pm EDT

They are rude and arrogant and I pay my payment late because I CAN! Dont continue to harrass me or trust me..you'll get it at the latest possible date I can pay it...If I am ONE day late they are calling..I DO NOT answer, I DO NOT call back and I make sure that they DO NOT get their payment until I FEEL LIKE IT!
Now, if they would treat you a little better..they might get that same respect back...but when you act like
you're dying without a 200 dollar payment and have to continuously harrass someone...your unprofessional and ignorant and so that's what you get back!

N
N
nunyo
Westland, US
Jul 16, 2009 4:16 pm EDT

Ok, apparently all of the above are those that work at Chase. I had the same exact issue occur to me 22 days late and this was clearly an error on my part after buying this new car and not having it taken out of my checking account automatically as I usually did. I accidentally made a mistake and missed a payment. However, the women was rude, not willing to work with me, and clearly could give two Sh*** what my problem was. They actually called my work which IS AGAINST THE LAW! Fair Trade Act. And when I asked her to remove my work # she said I had to put it in writing which I DO NOT HAVE TO DO BECAUSE SHE SHOULDN'T BE CALLING ME THERE IN THE FIRST PLACE. Mind you this is the first call I have received about any payment EVER being late. I was basically told that they would reposes my car or start the proceedings if I didn't make double the payment right there and then. I will tell you this...I work Customer Service and if I EVER talked to my customers like this I would lose my job. People make mistakes and that's what they are there for is to explain them and correct them. Not to give me the holier than though attitude like half of you did above. I agree with comment above about the ego driven ahole that is probably behind on his/her own bills and gets a kick out of making people in situations as this feel worse. Get a clue and remember what CUSTOMER service means...YOU (CHASE) service your CUSTOMER (ME)

J
J
john ry
,
Nov 12, 2008 1:00 pm EST

Bunch of ###ing ###

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.