Complaint Rating:

Division of Chase Manhattan Represent themselves as being Headquartered in Phoenix Arizona. Business Type - Automotive Leasing/ Finance Company.

Where to begin? Chase Auto basically are what has been commonly referred to as "thieves". This company although they were prepaid on a lease some 30 months in advance denied ever having receipt of such funds at several times during our lease "agreement".

In addition to keeping my money and never admitting to such fact and falsely posting such funds against my account, they falsely inflated buyout figures at the end of the "financing" agreement to include amounts never negotiated nor agreed to during the term of the contract.

Then after leaving several messages for a member of management to return my call in reference to the offer I had made to purchase my vehicle at the end of the agreement, I finally received a phone call from somebody who referred to themselves as a supervisor.

When I explained that I had offered to purchase the car at a figure some 2,000 dollars above market rates, I was told that they had without my consent supposedly "insured" their residual value meaning that it would benefit their company more to take back my car and resell it to a dealer for 5,000 less than the contract amount and that such insurance policy information would not be disclosed to me upon request.

Then on top of all of that... I believe Chase VIOLATED the Truth in Lending act... For instance by attempting to hide the fact that they had received their payment for the Lease in full prior to the Lease expiration... They charged an "interest" charge equal to approximately 33% ( Total of Payments received approximately 18,000---- "Interest" charges--- 6,000 an effective Interest rate of One THIRD... And then by charging the Same Interest Charge even though they had already received the Payments in Full prior to Lease end... They violated the truth in lending act by not fully disclosing this...

They basically kept my money without paying for it's use and then falsely inflated the Lease end buyout to intentionally attempt to deprive me of my rights in a piece of property I had paid over 21,000 dollars for...

This company is BAD BAD NEWS... Steer VERY VERY Clear of Chase Auto Finance... Chase Manhattan Bank and ANY and all of it's subsidiaries. They are not only dishonest. They are outright criminal and I have considered filing charges against them.

Oh by the way, their "supervisory" employee immediately created an argument and said that she would be filing charges against me for asking why I was being charged 5,000 dollars over market value to buyout a piece of property I had personally contributed 21,000 dollars to.

This is the sort of element you are dealing with when you deal with Chase.

STEER very very clear.