Complaint Rating:

Company information:
Chase Auto Finance
San Jose, California
United States

CHASE AUTO FINANCE NEVER GET A LOAN FROM THEM YOU WILL REGRET IT - ILLEGAL PRACTICES
GET AUTO LOANS FROM WELLS FARGO FINANCIAL THEY WORK WITH YOU WHEN YOU HAVE A HARDSHIP

I have a loan with Chase auto finance (a huge nightmare) that I have paid faithly each month for 2 1/2 years.
Just recently I ran into a financial hardship and fell behind on my payments. I contacted Chase to tell them about my hardship and they told me if I made a payment by the 20th of the month they could help me and put 2mths on the backend of my loan but I would have to make my payment first. I agreed, and thanked them for working with me.

I called back to make sure they received my payment, they said yes, and than I asked about putting the two payments on the back-end of my loan as they promised. Much to my surprised I was informed they could not do that and proceeded to tell me I was delinquent and needed to pay the past due balance immediately. After talking with 2 representatives they finally agreed to submit the paperwork to the supervisor for review and told me to call back in 2 days, worst case if I did not get approved for two months they could give me one month.

I received a call the next day from Chase (after they took the money out of my account) telling me I was seriously past due and needed to make a $3, 000 payment now. I asked the girl why she was calling me I already made a payment and was suppose to call them back in 2 days to see if I was approved for a 2 month payment deferral.

She said I did not qualify and I needed to bring my account current. I preceeded to tell her that Chase lied just to get me to make a payment and had no intention of helping me. I repeated that they lied and I asked for a supervisor (what a mistake)... on hold for 5mins than MR. HUNTER answered and proceeded to tell me the same thing... I was seriously past due and they needed a payment of $3, 000 now. I told him they lied and trick me into believing they would put the payments on the backend of my loan and I recorded what they said which opened up another can of worms, he stated IT IS ILLEGAL to record anything without our authorization, they are wrong. You can take handwritten notes of the conversation.

Long story short if I do not come up with the $3, 000 payment "NOW" theywill take my vehicle. I am 32days past due on one payment and 5 days past due on the 2nd payment. If they would agree to one payment on the back-end that would help but they have no intention of helping at all and just want the car... in this economy a luxury will not sell for anything, oh I forgot they send you a bill for the difference.

It's unbelievable to me how I was treated and their practices should be illegal.