Complaint Rating:

Company information:
Charter Communications
Winsted, Connecticut
United States
Phone: 860-379-2560

This company has the worst customer service I have ever seen. When I accepted the bundle package deal it took them 1 mont to come and set up my phone. They canceled 4 appointments and never called to cancel. I waited every day during thier scheduled 4 hour window and nobody showed up. When I called they would say, "oh, I'm sorry but we need to reschedule". They would come up with bizarre reasons and each time it was a different reason. I am sitting here waiting again as I received the automated call letting me know they would be here between 4:30 and 5:30, it is now 6:30 and they just called and said "oh don't listen to the automated call it's ALWAYS incorrect " and we're trying to fix it. We have no other wireless internet service provider otherwise I would have dropped this service weeks ago.