Also, they continued to e-mail me and call my phone after I told them that it was over and I no longer wanted contact from them. They also tried to claim that I was still a client under them even though I had already removed them as an agency on the professional breakdown websites. They threw insults and would not stop for 3 days. They even made a Twitter for the purpose of harassment.
Fortunately, for me, they ended up being all talk and nothing came of their threats but no one should have to do business with such unprofessional people in this business.
This has gone on for 4 months! The Consumer Protection Division within the Michigan Attorney General's office lost patience with them because they refused to resolve the matter. There is a police report on file. I have filed two complaints with the BBB and one of them is actively being investigated.