Complaint Rating:

Company information:
Citibank
P.O Box 6500
United States
Phone: Unknown

In 2006, I changed one credit card for another. #3181 had a $14.90 credit. It finally did not show up anymore. #0015 was where everything was going. In November 2007, my statement started showing that I had two open accounts. I told them that it should have been closed. No further problems. On 2/21/08, I made a $25.00 donation which should have gone to 0015 to
be paid. Instead City Bank reopened #3181, (which I didn't know about). Then on 3/21/08, they told me that I owed $65.50.
That is when I found about what they had done. I asked them to transfer the $25.00 to 0015 and delete the charges. They would not do it. They said for good will they would subtract some of the charges. It then went to $50.00. I told them that I was not going to pay anything that I didn't owe because of their error. They would not respond. Finally I wrote a letter, and sent it certified
on 4/15/08. It was signed for, and received on 4/18/08.To this date 4/24/08, they have ignored the letter, and instead has now said that I now owe $75.00. Other wise, T. Wingfield, VP Citicorp Credit Services, Inc USA will turn it over to collections. I am 75 years old, and have been with Citibank for perhaps 25 years, and I have A-1 credit rating. I don't think they should be able to get away with this outrage. I would appreciate any help you can give me.

Sincerely,
Beverly Dargo
P.S. the address is for Customer Service
When I just printed this out, the code is 7547e I hope this is right.